LAURA WHITECarlsbad, CA 92010 l-c-white@hotmail.com

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EDUCATION

AMERICAN UNIVERSITY: WASHINGTON, DCBachelor of the Arts: Literature

EXPERIENCE

CALDWELL & COMPANY, BETHESDA, MDAdministrative Assistant, Oct. 2013 – April 2014

I served as the back-up receptionist, daily supporting the receptionist and substituting for her when she was on leave. Was the first point of contact in person and over the phone for the office. Answered all telephone calls, greeted all visitors, directed them to the appropriate person and provided information as requested. Helped maintained office supply inventory. Sent, received, recorded, and distributed all faxes. Received and distributed all mail, courier, Airborne, and Federal Express packages.

Assisted with a shared calendar to set up and keep appointments for the president and all company personnel. Provided meeting coordination, including: reserving conference rooms, email announcement to meeting participants, arranging for audio/visual aids, and food and beverage service.

Provided data entry into Excel spreadsheets, Outlook contacts, Access databases, online client web portals, workflow software and other tax industry specific software.

Read and edited ESL accountants’ documents and correspondence prior to distribution. Drafted and proofread clients’ tax summary documents, helped assemble clients’ yearly tax binders, packaged and

shipped the binders to the clients using USPS, UPS, FedEx and local courier. Oversaw the general organization of office common areas. Maintained the reception, conference rooms, copy/print

stations, collaboration spaces and break room in an orderly and neat state and oversees inventory and stocking of supplies, including coffee, snacks and related items.

General administrative duties: copying, faxing, scanning and printing.

GLOBAL DISTRIBUTORS INC, BETHESDA, MDDirector of Customer Service May 2011 – July 2013

Was promoted to Director from an Administrative Assistant after one year. Coordinated collaborative work efforts, between staff from different departments and operation sites. Demonstrated and instructed employees on all new technology and industry specific software. Scheduled training and travel arrangements. Planned and coordinated office dinners. Oversaw the packaging and

mailing of holiday cards and gifts. Drafted, edited and sent correspondences in both email and letter form. Substantial daily phone communication.

Documented all incoming paperwork and clientele communication. Assisted in the development of marketing materials and internal memorandums. Prepared and maintained sensitive Governmental documentation and financial information within various

specialized databases and our filing system. Established and maintained positive relationships with client representatives (the various dealerships who sold our

product and the purchasing agents from various governmental agencies). Opened new customer accounts while establishing rapport and sustaining a line of open communication via high volume emails and phone calls.

Processed and documented confidential Governmental Purchase Orders while preparing and placing our subsequent order with our manufacturer.

Compiled, kept and analyzed financial records as well as bookkeeping on each order I processed. Assisted the Accounting Department with IFF reporting.

Assisted with the review, refinement and development procedural policy documents. Designed, wrote and edited the first Order Entry Manual to help standardize internal operations and increase efficiency.

Researched, self-taught, implemented and maintained a new Clientele database/CRM software (Act Sage) that worked with MS Outlook for mass mailing.

LAURA WHITE

Carlsbad, CA 92010 l-c-white@hotmail.com__________________________________________________________________________________________________

EXPERIENCE

AMERICAN UNIVERSITY- INFORMATION LINE, WASHINGTON, DC Receptionist, Sept. 2009- April 2010

Fielded and routed incoming phone calls. Searched databases for patrons’ inquiries and answered general questions.

AMERICAN UNIVERSITY-KATZEN ARTS CENTER, WASHINGTON, DCOffice Assistant & Theatre Usher, Aug. 2007- May 2009

Processed in-person, online and telephone sales with courtesy and efficiency. Maintenance of patron records and performance attendance records. General clerical responsibilities including updating the event calendar. Seating, ticketing, directing and customer service duties as an usher. Oversaw renters’ events at our facility from set-up to lock-up. Coordinated team responsibilities for event staffing.

VISTA PARTNERS, Folsom, CAAdministrative Intern, May 2006-Oct. 2006

Provided data entry, updating clientele records and fiscal transactions in Excel and Quickbooks as well as clerical duties such as copying, filing, and mailing.

HACKARD AND HOLT, Gold River, CALaw Firm Intern, Nov. 2005-May 2006

Provided data entry, updating and transfering clientele records from their old database into their new one.

SOFTWARE

Microsoft Suite: Word, Excel, PowerPoint, OutlookAdobe Design Suite: Photoshop, Illustrator, InDesign CRM: Act SageAccounting: Excel spreadsheets and QuickBooksFurniture Industry specific: DDMS, 20/20, AS400GSA specific: GSA Advantage, SipV7, eMod/eOfferOnline: Google Calendar, DropBox, WordPress, Join.me remote trouble shooting, Ebay/Amazon selling