Laura Hibbs

Head of Innovation, Knowledge and Intelligence23rd June 2014

Introduction to NHS Improving Quality

• Why are we here?• Our mission• What we are here to do• Our approach

Patients, staff and the Healthcare system Corporate Services Horizons Capacity and capability Large scale improvement programmes Connections

Outline

To ensure everyone, everywhere, every time experiences the safest and highest quality healthcare

To do better for less

Why are we here?

Vision: High quality care for all, now and for future generations

access quality innovation value

Delivering transformational service models• Including citizens in service design• Wider primary care provided at scale• A modern model of integrated care• Access to the highest quality urgent and emergency care• A step change in productivity of elective care• Specialised services concentrated in centres of excellence

Commissioning for transformation (with clinical leadership)

Outcome ambitions 5 domains, 7outcomes measures and improving health, reducing health inequalities

and parity of esteem

Context

To improve the quality of care in the NHS by providing and developing expertise in large scale healthcare

improvement

Our Purpose

• Stimulate new and disruptive approaches to transformation and improvement

• Maximise investment of money and effort across the system, so we are all pulling in the same direction

• Learn from leading edge practice in the NHS, other health and care systems, and from industry, and make that knowledge accessible to all

• Build the movement for improvement and safety across the country, making connections across the system, enthusing and exciting people to engage in change and transformation.

What we are here to do

• Provide easy access to the latest evidence base, knowledge and training programmes, so that improving and leading change remains part of the daily work of the NHS

• Build commitment to change rather than compliance

• Develop large scale improvement programmes that support local action aligned to the delivery of the NHS Outcomes Framework: making better outcomes for everyone a reality, faster.

What we are here to do

Our approach is underpinned by the NHS Change Model

We are a small core national team • Only do what a national body should do• Leveraging and aligning work across the system for

maximum benefit: NHS LA, HEE , NIHR• Commissioning from a range of delivery partners and

working with strategic investment partners• Use programme funding to bring in time limited capacity

aligned to the business plan

Our business model

Connections

Patients, staff and Healthcare system

NH

S IQ corporate function

Our approach

• Thought leadership in large scale change and transformation

• Stimulating new and ‘disruptive’ approaches: operating at the edge of current thinking and practice

• Mobilising for Improvement – NHS Change Day

• The School for Health and Care Radicals – supporting the next

generation of change agents• Spreading and sharing knowledge and Net Generation principles

open innovation, crowdsourcing, hackathons , virtual learning communities

• Growing Science Research, evaluation, rapid innovation cycles, measuring for improvement

• Growing KnowledgeKnowledge management, hub, prospectus, digests, networks, Faculty and Fellows, bulletins, blogs

• Growing Skills Large Scale Change programmes, train the trainers, MOOC

• Living longer lives• Long term conditions • Experience of Care

Large scale Improvement programmes

• The Seven Day Services Improvement Programme • Patient Safety

• Influence the content of the inspection from the leading edge work NHS IQ is developing, particular in safety , 7 days, patient experience and integrated care

• Work with the system and other stakeholders to offer bespoke support before and after inspections.

Connections

• Responding to unexpected developments and urgent requests

• Proactively work with the CQC to influence and help shape future inspections

• Actively participate as credible improvement experts from NHS IQ in the inspection regime

Thank you

Any questions?