launch: september 2002 - bt · • clear market positioning with distinct platforms to address...

Issue No.1 © BT plc 2003

CallPilot Mini

Launch: September 2002


Background

What?• CallPilot Mini is a new Messaging solution for Option11C and

Option11C MiniWhy?• Market need

– Increased use and reliance on email– Reliance on IT across the whole organisation Increase in flexible,

remote and mobile work-styles– Customer responsiveness– Increase in Branch and remote workstyles

Why BT?• Nortel Gold Accredited partner• No 1 in UK for Messaging• Credibility in voice• Proven ability to work together


Business issues

• Today there are fewer workers receiving more messages in multiple forms, increasing the chance that vital communications will be missed and decreasing employee morale

• Despite this customers demand an increasingly fast response and failure to meet their expectations will result in lost business

• If customers can’t get the person they first call, they WILL call the competition

• There are more telecommuters and branch offices today requiring the same access to messages in order to work as effectively as theircolleagues

• Employees are demanding more effective tools to deal with this onslaught

• In an increasingly global economy, employees travel more often and over greater distances but still need to be in complete contact with colleagues and clients


Business issues – office workers

• Increasing number of emails

• Communications received in various media

• Difficulties in prioritising incoming communications

• No means for monitoring messages

• No common filing system

• Need to trawl through old voice messages and faxes


Imagine…

If you could receive and respond to

messagesat a faster rate

Respond to onemedia via another

Could store differentmessage types in a

common store

Could deal with contacts when you want

to and by priority

Were more flexible from where people

can work from


Build your organisation on strength

Nortel Networks UM CallPilot

18% Market Share in EMEA*18% Market Share in EMEA*

Nortel Networks Voice Messaging

22% Market Share in EMEA*22% Market Share in EMEA*

#2

Nortel Networks messaging success!!5,000+ CallPilot systems shipped globally

500,000+ CallPilot users shipped globally

70,000+ Meridian Mail systems shipped globally

Nortel Networks CallPilot is #1 in Unified Messaging globally

33% Market Share* * Pelorus 2000


CallPilot platform portfolio

BCM CallPilotMessaging

Small Systems Messaging Solutions

CallPilot 1.07

Meridian 1, Succession CSE 1000, SL-100

201i IPE

1001rp Rackmount

702t Tower

CallPilot MiniOption 11c Mini, Option 11c


CallPilot Mini key values

• Feature rich, cost effective voice & unified messaging solution for small to medium businesses

• Brings UM into the affordability range of many more customers– UM at Meridian Mail Card Option price level

• “Pay as you grow” mailbox expansion– Mailbox versus Port pricing expandable by the simple implementation of

keycodes• CallPilot User Interface at the desktop

– Improves Productivity by allowing users to manage their voice and email messages from the convenience of their multimedia equipped PC or laptop

– Cost effectively integrates with existing client email applications, preventing need to upgrade the majority of clients

• MS Exchange, MS Outlook Express, MS Outlook 98, MS Outlook 2000• Netscape 4.5,MS Internet Explorer, EudoraPro, Lotus Notes, Novell

Groupwise• Choice of either Web-Based or Telset administration• Clear market positioning with distinct platforms to address specific

customer requirements and simplify sales process• Simplified field management with web-based keycode retrieval, system

administration and system maintenance• Simplified order management


CallPilot Mini key overview

• Product information– Cross-Platform Voice Messaging solution with Meridian 1

• Meridian version: Meridian 1 Option 11C , Meridian 1 Option 11C Mini (X11 Rls. 22 or greater)

– 8 ports / 59 hours (expandable to 82 hours)– 20 - 200 mailboxes– Automated Attendant– Custom Call Routing– CallPilot Unified Messaging– CallPilot VPIM/AMIS Networking

• Why?– Extends CallPilot user interfaces to the small and medium

Enterprise customer - a large market sector– It is an alternative to Meridian Mail Enhanced Card Option for

customers who think that they may migrate to UM in the future.

CallPilotMini

TCM

Option 11c

Option 11c Mini

TCM

CallPilot Mini connects via TCM to:

• Meridian 1 Option 11c

• Meridian Option 11c Mini


Messaging overview

• Feature-rich voicemail, well integrated with telephony– Built in Auto Attendant– Incoming fax switch– Interrupt, Forward, Transfer to Mailbox, Call Recording, Leave Message

feature codes– CLID-based Routing

• CallPilot telephone interface style– Callpilot style emulates big CallPilot in all essential aspects

• Custom Call Routing (Voice Menus)• Advanced Call Answering features

– CLID-based greetings– Outbound Transfer (for work-at-home)– Temporary Absence Greeting with Message Blocking

• Message Retrieval features– Call Sender– Remote Notification

• Optional Networking feature (AMIS, SMTP/VPIM)


CallPilot Unified Messaging for CallPilot Mini

• Increased efficiency via the message management tool that allows users to manage their voice and email messages from the convenience of their multimedia equipped PC or laptop

• Ease of implementation as CallPilot Mini integrates with the following client email applications - so it will almost certainly work with your existing infrastructure - no need for costly IT upgrades

– MS Exchange– MS Outlook Express, MS Outlook 98, MS Outlook 2000– Netscape 4.5– MS Internet Explorer– EudoraPro– Lotus Notes– Novell Groupwise


IP ready Ethernet port

• Enable simplified Field management and End-to-End Process• Remote Administration/Management via web browser on client PC &

single dial-up modem connection• 1 RJ-45 jack for 10/100 Ethernet connection• Administration Web Pages & 3rd Party Web Server software resident

on CallPilot Mini– Only a Web browser required

Ellen Mok-Fung - 8NORTEL NETWORKS CONFIDENTIAL

Web Admin

Under construction….

• Accessed using a PC over a LAN or WAN


Web Admin - Reports



Web Admin - Fax (Optional)



Web Admin - Networking (Optional)



CallPilot VPIM/AMIS Networking

• Option that links either CallPilot Mini systems or CallPilot Mini and other voice messaging systems at different locations using AMIS (Audio Messaging Interchange Specification) and VPIM (Voice Profile for Internet Mail)

• Benefits of Message Networking– Time and cost savings– Easier access to all people within the network– Network-wide efficiencies

PSTN

OR

InternetSite A

AMIS Networking over PSTN

VPIM Networking over Internet Site B


CallPilot Manager overview

• Web-based, access from any recent Netscape or IE browser

• Fast and Comprehensive; covers all aspects of CallPilot Mini

• Left-hand expanding navigation menu, right hand form or table

• Main Headings– Mailbox Admin (includes Group Lists, Class of Service and RPLs)– Auto Attendant (Lines, Greetings, CLID-based Routing)– Custom Call Routing– Networking (if installed)– Reports– Configuration (includes Dialing Tables, Keycodes, Switch Settings,

Fax and System settings)– Operations (Backup/Restore, Reinstall, Operator Settings)


CallPilot Mini pricing positioning

• Meridian Mail Card Option– 4 port, 10 hour = Approx £6,908 EUP (up to 80 Users)– 8 port, 10 hour = Approx £10,448 EUP (up to 200 Users)

• Basic Package– 8 ports, 59 hours plus 20 Voice only Mailboxes– Approx £3,184 EUP – 80 Voice Only Option = Approx £8,392

• Advanced Package– 8 ports, 82 hours plus 20 Voice Only Mailboxes and 20 Desktop User

Licences– Approx £ 5,354– 80 Voice & 80 Desktop Users = Approx £ 13,802


Why BT?

• Technical resources to design, install, configure integrate, deliver and the entire support solution

• 4000 engineers dedicated to installing and maintaining the systems

• One-stop shop for all customer requirements

• Specialist engineers in our specialist service centres support Field engineers

• Monthly Payment Option


Summary

Unified Messaging can be used to increase revenues and reduce costs by enabling customers to be dealt with in a more efficient way ensuring quicker responses and less delay, improving productivity and customer satisfaction. With only one messaging platform being used this will result in a reduction in admin and telecommunication costs.

With more flexibility given to your staff where they can work from this will help to improve morale, reduce stress and travelling times and costs.


Back-up slides

• High runner differences between CallPilot Mini and CallPilot

• CallPilot Mini features

• Messaging platform comparison


High runner differences between CallPilot Mini and CallPilot

• MWI behaviour-In CallPilot Mini MWI goes off when the user logs into the mailbox and stays off during the session. After the session is over, it goes back on if there is still unread messages in the mailbox.

• Message header information– In CallPilot Mini, the user can reach the message header header information by pressing 7 2

• Reaching to the mailbox via external call– External calls are answered by asking to enter the extension number to reach. The user needs to press ** (depends on the country) to log into his/her mailbox to check the voice messages

• In CallPilot Mini, in the current release, there is not fax support in Unified messaging• CallPilot Mini does not support the following features;

- Speech Recognition– Application Builder– Fax (currently, planned for next release)


CallPilot Mini features

Standard Voice Mail Features• Auto answer with Personal Greeting• Broadcast Messages• Delivery Options (private,urgent,etc)• Express Messaging• Guest Mailboxes• Informational Mailboxes• Interrupt Caller Leaving a Message• Message Waiting Notification• Never Full mailboxes• Outbound transfer from Mailbox• Personal Mailboxes• Pre-recorded greetings (4)• Primary & Alternate Greetings• Record a Call• Recovery of deleted message• Remote Call Forward to Voice Mail• Reports• Timed delivery of messages

Automated Attendant Features• Call transfer-Blind & screened• Calling Name Display• Customer Call Routing (CCR)• CCR Levels (10)• CCR Trees(4)• Dial extension from CCR• External Transfer on Centrex• Flexible Organisation Hours• Flexible Line Rings before Answer• Greeting Tables• Multiple Operators• Remotely Record Greeting• Remotely Set Organisation open/closed• Reply based on CLID• Reports• Single digit menus• Touch Tone Gate• Transfer to CCR Tree


Messaging platform comparison

System Norstar FLASH Norstar Applications Module

Call Pilot Mini/150 BCM 2.5 Meridian Mail Enhanced Card Option

CallPilot IPE (201i) 1.07

PBX/KSU’s Supported

Norstar Norstar M1/Norstar n/a M1 M1 / Succession CSE 1000

Ports 2 or 4 ports 2 - 16 ports 8 ports 16 ports 4 - 12 ports 2 - 24 (40 w ith 2.0) portsPort Growth 2 port increments 2 port increments n/a n/a 2 port increments 2 port increments

90 minutes w ith 2 180 minutes w ith 4

Ethernet Connection

Not available 10/100Meg LAN 10/100Meg LAN 10/100Meg LAN or WAN

Proprietary Ethernet (for admin purposes)

10/100Meg LAN

Administration Set Based Set Based Web Based Web Based Terminal Based Admin client (Web Based w ith 2.0)

MESSAGING Flash Voice Mail Norstar Voice Mail CallPilot Messaging CallPilot Messaging Meridian Mail Voice Mail CallPilot Voice/Fax Messaging

Auto Attendant Yes Yes Yes Yes Yes Yes

Custom Call Routing

2 levels 10 levels 10 levels 10 levels 20 levels Inf inite

Speech Recognition

Not available Yes Not available Not available Not available Yes

24 mailboxes w ith 2 ports48 mailboxes w ith 4 ports

Networking Not available AMIS / VPIM AMIS / VPIM AMIS / VPIM AMIS / Enterprise / VPIM* / NMS

AMIS / Enterprise /VPIM / NMS

Unified Messaging

Not available Norstar Desktop Messaging

CallPilot Unified Messaging

CallPilot Unif ied Messaging

Not available CallPilot Unif ied Messaging

MS Exchange Netscape 4.5 and > Netscape 4.5 and > Netscape 4.5 and >MS Outlook 98 MS Exchange MS Exchange MS ExchangeMS Outlook 2000 MS Outlook Express MS Outlook Express MS Outlook Express

MS Outlook 98 MS Outlook 98 MS Outlook 98MS Outlook 2000 MS Outlook 2000 MS Outlook 2000MS Internet Explorer MS Internet Explorer MS Internet ExplorerLotus Notes Lotus Notes Lotus NotesNovell GroupWise Novell GroupWise Novell GroupWiseEudora Pro Eudora Pro Eudora Pro

Fax On DemandFax Messaging

Not available Fax on DemandFax Not available Not available Not available

Unified Messaging Supported Clients

n/a n/a

5 hours (expandable to 54 hours)

167 hours 200 (350 w ith 2.0) hours

Mailboxes 1000 mailboxes 20 mailboxes (expandable to 100 mailboxes)

16 mailboxes (expandable to 1000 mailboxes)

1399 mailboxes 8000 mailboxes; 1000 (5000 w ith 2.0) max. w ith Unified Messaging

Storage 200 hours 16 hours (expandable to 40 hours)

launch: september 2002 - bt · • clear market positioning with distinct platforms to address...

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