latosha long creative admin professional
TRANSCRIPT
Latosha L.
Long&
This is my
Résumé
I am a
This is me
Studied here….
Earned these….
Became extremely proficient in this…..MS Word
Process TextFormat Characters
Place & Align Text
Tabs Commands
Headers & Footers
Watermarks
Styles & Templates
Edit Text
Generate OutlineHTML & HyperlinkCreate Tables
Mailings
MS Excel
Record & Run Macros
Create & Manage Workbooks
3-D References
V & H Look-up
Pivot Charts & Tables
Import & Export Data
Conditional FormattingWorking With RangesAudit Formulas
IF, And, Or Statements
Analyzing Data
Forecast ValuesWork Group Collaboration
Create & Modify Charts
MS Access
Creating Table
Defining Primary KeyDefining Composite Key
Datasheet RelationshipsComplex Query
Pivot Objects
Look-up Fields
Calculated ControlsImport & Export Excel
Create Reports
Control Data Entry
Create Forms
Utilize Design View
Administrative Skills
Proven written and oral communication skills
Proficient in managing business correspondence
Ability to organize personal work priorities
Knowledge of filing and updating records
Light bookkeeping knowledge
General office procedural knowhow
Strong ability to use standard business software and applications
Ability to research and analyze data effectively
Ability to work independently and as part of a team
Excellent customer Service orientation
Work History
Busy Bear Childcare, St. Louis, MO 2001-2008- Owner/Director
Facilitated a positive environment.
Created Filing System maintained client records
Followed state mandated procedures and laws
Promoted Busy Bear Childcare through aggressive marketing campaign
Maintained book keeping, financial records, and daily accounting of business
Provided ongoing customer service insuring the satisfaction of each family
Composed business correspondences
Designed Contractual Agreements & Handbook
Managed staff of 2-4 employees
The Saint Louis Hilton at the Ballpark, St. Louis, MO 2012-Present- Concierge Attendant
Handel guest relations for Hilton Honors Members
Practice four core standard received multiple perfect score secret shop reports
Communicate knowledge of local attractions to leisure and business travelers
Service each guest on a one-to-one basis
Expedited conflict resolution resolved concerns quickly
Performed daily inventory of alcoholic beverages
Work cross departmentally to insure guest needs are meet
Maintained foodservice lounge for HHonors Members
Completed shift paperwork when necessary
Personal Interest
Contact Information