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SCHOOLNET SCHOOLNET TRAININGTRAINING

VSAT TECHNOLOGYVSAT TECHNOLOGY

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CONTENT

1. Chapter 1: Introduction SchoolNet Contract & Duration Specification & Scope of Work SchoolNet Network Overview PMIS

2. Chapter 2: VSAT Technology VSAT Specification VSAT IDU Installation

3. Chapter 3: Standard Operating Procedure (SOP)

SchoolNet Implementation Flow Chart

VSAT UAT Form

4. Chapter 4: TCP/IP Configuration & Troubleshooting

SchoolNet IP Addressing TCP/IP Configuration Troubleshooting Do’s and Don’ts

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CHAPTER 1CHAPTER 1

INTRODUCTIONINTRODUCTION

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SchoolNet Contract Agreement was signed on 25 Feb 04 between GITN Sdn.

Berhad as a Contractor and Malaysia Government represented by Ministry of Energy, Water and Communications (MEWC).

Duration Five and Half (5 ½) Years : 25 Feb 04 to 24 Aug 09

SCHOOLNET CONTRACT AND

DURATION

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SCOPE OF CONTRACT

GITN Sdn. BerhadGITN Sdn. Berhad Responsibility:

“for the Supply, Delivery, Installation, Testing, Commissioning, Operation, Management, Maintenance and Training of a High Availability Secured Network to Link Up 10,000 Sites via Virtual Private Network Known as SchoolNet”

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SchoolNet Network Overview

SchoolNet

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SCHOOLNET SPECIFICATION

Basic Infrastructure requirements for SchoolNet Always-On Infrastructure Bandwidth 128Kbps uplink and 1Mbps downlink Internet ready Managed network end to end (up to router) Nationwide Regional Support Integrated Help-Desk Support

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NATIONWIDE OPERATION & SUPPORT

Single point of contact for customers

24X7 operating hours NOC

Central helpdesk

Service Level Guarantee on Restoration (subject to accessibility/mobility time)

24 Hours for urban area

48 Hours for rural area

72 Hours for remote area

Regional 1st Level maintenance team

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Preferred Locations to install SchoolNet Line

1st Computer Labs2nd Education/ E Learning Initiatives etc3rd Computer for Teaching4th School Office

DEPLOYMENT PRIORITYDEPLOYMENT PRIORITY

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PROJECT MONITORING (PMIS)

(http://219.93.14.68)

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LOGIN PAGE FOR PMIS

Username:schoolguest

Password:schoolpass

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CHAPTER 2CHAPTER 2

VSAT TECHNOLOGYVSAT TECHNOLOGY

(Very Small Aperture Terminal )(Very Small Aperture Terminal )

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SCHOOLNET VSAT SPECIFICATION

VSAT Technology

Product : GITN SDN. BHD

Speed – 1Mbps/128kbps

Package – with Outdoor & Indoor Unit

Private IP address

Call Centre 1300-88-2888

Account pre-activate by GITN

VSAT : Very Small Aperture Terminal Antenna Diameter : 0.6m ~ 4.5m (1.8m typical) Traffic Capacity : 9.6kbps to 2Mbps Frequency Bands : C-band (4 - 6 GHz) Use of Satellite : Geo-stationary satellite (36,000km

above equator) Network Configuration : i. Point - to - point

ii.Point - to - multipoint - STAR network - MESH network

Equipment List : i. Antenna (1.8m / 2.4m / 3.8m)ii. Outdoor Unit ( Feedhorne, LNA, SSPA)iii. Indoor Unit ( Chasis, Satellite Modem)

Applications : Voice, Data, Internet, Fax and Video

VSAT SPECIFICATION

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WHAT IS VSAT?WHAT IS VSAT?

A Very Small Aperture Terminal (VSAT) is a device – known as an earth station that is used to transmit and receive satellite transmission.

The VSAT dish antenna– that is mounted on a roof on a wall, or placed on the ground.

This antenna, along with the attached low-noise blocker or LNB (which receives satellite signals) and the transmitter (which sends signals) make up the VSAT outdoor unit (ODU), one of the components of a VSAT earth station.

The indoor unit (IDU) is a small desktop box that contains receiver and transmitter boards which used to communicate with user equipment – LANs, PCs or etc.

The indoor unit is connected to the outdoor unit with a pair of cables

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STANDARD VSAT SETUPSTANDARD VSAT SETUP

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Inter Facility Link (max. 100m)

Solar Panel

Solar Panel

DC - AC Converter

DC - AC Converter

Tx - Rx Unit

Tx - Rx Unit

LNB/SSPA

AntennaOutdoor Unit (ODU)

EXAMPLE - VSAT SETUP AT EXAMPLE - VSAT SETUP AT REMOTE SITEREMOTE SITE

Indoor Unit (IDU)

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BASIC UNITBASIC UNIT

VSAT IDU* (Front)

VSAT IDU* (Rear)

Standard unit that given to School during installation and maintenance

Antenna (Outdoor Unit)*IDU = Indoor Unit

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Cyberjaya Hub and Co-Located Remote Terminal

HUB AT CYBERJAYA

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HUB AT TEKNOLOGY PARK MALAYSIA (TPM)

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One pair coaxialcable

PVC

PVC

SCHOOL BUILDING

PCLAN

VSAT Antenna

Chain-linkFencing

UndergroundPVC Piping

GroundGround

PVC Piping

RCST

Rack

INTERNAL WIRING FOR VSAT

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FEATURES & BENEFITS Scalable, high-performance Internet Protocol (IP) system that

provides high bandwidth satellite forward and return channels.

The system offers broadband-on-demand IP multi-service access from a Cyberjaya & TPM Hub to remote locations with an asymmetric broadband multi-frequency TDMA return channel.

Enables broadband Internet access by leveraging the unique advantages of satellite-based networks in providing point-to-multi-point transmissions.

Guaranteed information rates for each network location

Lower-cost terminals because fewer hardware components are needed

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VSAT INDOOR UNIT INSTALLATION

( IDU )

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RJ-45 Cable (UTP Cable)

RJ-6 or RT 11 Cable (Tx and Rx IFL cable)

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RCST SETUP

Before proceeding with the Indoor Unit setup, please make sure that all cables as above are connected.Basically, during VSAT installation, the contractor will install the Outdoor Unit and Indoor Unit to one PC / IT Teacher notebook.During maintenance, the contractor only replaced the faulty item based on situation and condition.

Cables connection

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CHAPTER 3

STANDARD OPERATING PROCEDURE

(SOP)

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SchoolNet Implementation Flow Chart

VSAT TECHNOLOGYWIRELESS TECHNOLOGY

SITE SURVEY

UAT

UPDATE PMIS

ADSL TECHNOLOGY

SCHOOL LIST FROM KEMENTERIANPELAJARAN MALAYSIA

IMPLEMENTATION

TECHNOLOGY MAPPING

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VSAT UAT FORM 1/3

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VSAT UAT FORM 2/3

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VSAT UAT FORM 3/3

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CHAPTER 4

TCP/IP CONFIGURATION & TROUBLESHOOTING

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SCHOOLNETIP ADDRESSING

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IP ADDRESSING

32 Bits

10 121 194 193. . .

Every machine on the Internet has a unique identifying number, known as IP address. Each IP address is 32 bits long and is composed of four 8-bit fields, called octets. The octets are splits into two sections :

Network ID : Identifies the network that a computer belongs to.

Host ID : Identifies the actual computer on the network.

8 bits 8 bits 8 bits8 bits

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IP ADDRESS SCHEME

Class A

Class B

Class C

Host IDNetwork

ID

Host IDNetwork ID

Host ID

Network ID

Class A : large networks with many hosts. Class B : medium-sized networks. Class C : small networks (fewer than 256 hosts).

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SCHOOLNET IP ADDRESS

Note: Network IP address & Broadcast IP address are not being used

Subnet mask used is 255.255.255.192.

Therefore, the following are the IP Address block in used :

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NIC CONFIGURATION

• Set the properties of the Internet Protocol (TCP/IP)• Change the IP address and DNS server addresses

IP address : 10.121.194.194 Subnet mask : 255.255.255.192 (fixed)Default gateway : 10.121.194.193

Preferred DNS server : 10.251.3.2 (fixedAlternate DNS server : 10.253.0.13 (fixed)

* Note : For VSAT – JaringPreferred DNS server : 161.142.2.17 (fixed)Alternate DNS server : 161.142.212.17 (fixed)

Domain Name Server (DNS) - The Domain Name System (DNS) is a distributed Internet directory service. DNS is used mostly to translate between domain names and IP addresses, and to control Internet email delivery. Most Internet services rely on DNS to work, and if DNS fails, web sites cannot be located and email delivery stalls.

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Internet Protocol Configuration (Microsoft XP)

STEP 1: Click Start Menu and Control Panel

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STEP 2: Click Network Connection

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STEP 3: Click Local Area Connection

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STEP 4: Click Properties and Internet Protocol (TCP/IP)

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STEP 5: Click Use The Following IP Address

EXAMPLE

Insert : 1. IP address : 10.131.224.2 - 10.131.224.62 (60 PC) 2. Subnet mask (SchoolNet) : 255.255.255.192 3. Default gateway : 10.131.224.1 4. Preferred DNS server : 10.251.3.2 5. Alternate DNS server : 10.253.0.13

6. Preferred DNS server for VSAT – Jaring : 161.142.2.17 7. Alternate DNS server for VSAT – Jaring : 161.142.212.17

STEP 6: Click OK

STEP 7: Click Internet Explorer

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Snap Shot – Internet Protocol Properties

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Internet Protocol Configuration (Microsoft 98)

STEP 1: Click Start Menu and Control Panel

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STEP 2: Click Network

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STEP 3: Click TCP/IP (Network Card Name)

Note: Don’t Choose TCP/IP for Dail Up

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STEP 4: Click Specify An IP Address

Note: Insert IP address and Subnet Mask SchoolNet: 255.255.255.192

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STEP 5: Click Sheet Gateway

Note: Insert New gateway

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STEP 6: Click Sheet DNS Configuration and Click Enable DNS

Note: Preferred DNS - 10.251.3.2, Alternate DNS - 10.253.0.13

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STEP 7: Click Ok and Computer will restart

STEP 8: Click Internet Explorer

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VSAT FIRST LEVEL TROUBLESHOOTING

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Problem Troubleshooting Suggestion PC cannot access the Internet

Use the ping utility to check whether your PC can communicate with the RCST Router LAN IP address. If it cannot, check the Ethernet cabling, and check the LED status.

Check the gateway IP Address on the computer is a valid IP address, if it is not, correct the address.

Verify with GITN the DNS server specified for the PC is valid.

PCs cannot display web pages on the Internet.

Verify that the DNS server specified on the PC’s is correct. You can use the ping utility to test connectivity.

Note: LAN or Gateway IP Address is an IP Address belonging to the RCST Router. DNS IP Addresses are 10.251.3.2 and 10.253.0.13.

VSAT FIRST LEVEL TROUBLESHOOTING

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VSAT INDOOR UNIT

Firstly, when the RCST’s power source is on - all four LEDs (PWR, ALM, ODU, and SAT) will be turned ON for approximately 3 to 5 seconds indicating power-on for POST test.

After 3 to 5 seconds, the PWR and ODU LED should stay ON and SAT LED will then starts blinking slowly indicating receive of outbound carrier.

After 5 to 10 seconds, the SAT LED will be blinking quickly indicating inbound synchronization in progress and stays ON and GREEN during operational. (Refer to the diagram)

During normal operation, the PWR (power), ODU, and SAT LED should stay ON. If for some reason either one of these LED is not ON or blinking, please refer to Link Star trouble shooting guide (refer to the diagram).

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VSAT FIRST LEVEL TROUBLESHOOTING

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BASIC TROUBLESHOOTING

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BASIC TROUBLESHOOTINGBASIC TROUBLESHOOTING

What should you do when you see thispage ?

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Do not panic and please follow this checklist.

Ensure the Router is ON. UTP cable is tightly connected to the

Router/IDU and PC. Telephone line is connected to the

Router/IDU. Correct IP address, default getaway and DNS

IP addresses inserted.

Next are the easy step by step procedures for basic troubleshooting Note: Same method can be used for Win 98

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Step 1: Click START and move the cursor to RUN

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Step 2: Type command and Command prompt (black screen) will appear

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Step 3: Check your IP

Type Type ipconfigipconfig Example, IP of PC is 10.39.155.2Example, IP of PC is 10.39.155.2

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Important Information to remember

IP Address = Current IP used (PC) Subnet Mask = 255.255.255.192 (fixed for all) Default Getaway = Router’s IP

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Step 4: PING Command

The purposes for ping command are:

• Verify hardware connection

• Test IP Network connectivity

For SchoolNet, 2 steps of ping test

need to be conducted:

1) Ping ADSL Router IP Purpose : To check router

connection Example : ping 10.39.155.1 Refer Figure 1

2) Ping DNS IP addresses Purpose : To check Internet

browsing Refer Figure 2

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Figure 1Figure 1

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Figure 2Figure 2

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Note:

If ping test fails,request timed out will appear.It means connection is notestablished.

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Step 5: Tracert Command

Shows interface addresses used to reach the destination

Example : tracert 10.39.155.1

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Finally, if all of the steps taken fail…

Please call GITN Helpdesk Centre

1-300-88-28881-300-88-2888

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VSATDO’S AND DON’TS

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DO’S

The electrical power shall be ON 24 hours.

Air vents must have free access to the room

ambient air for cooling. Maximum ambient

temperature is 40o C.

Always power off the IDU (and External Power

Supply if used) whenever connecting or

disconnecting IFL cables. Failure to do so can result

in damage to the IDU power supply.

Please report any faulty to SchoolNet Helpdesk

(1-300-88-288)

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DONT’S

Do not disconnect electrical power cable from Indoor

Unit (IDU).

Do not expose the IDU to rain or moisture.

Do not spills liquid on or near the IDU. Use a soft, dry

cloth for cleaning

Do not open the cover of the IDU.

Do not unplug any cables from the IDU.

Do not expose the IDU to direct sunlight.

Do not put any hot devices close to the IDU as it may

degrade or cause damage to it.

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DON’TS

Do not place the IDU on an unstable stand or table. The IDU may drop and become damaged.

Do not put any heavy object on top of the IDU

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AWARENESS Equipment placement

Please place equipment properly inside the

rack provided at the server room.

Virus Attack

Please do not open any e-mail or download

any attachment from unknown source.

Ethical Usage

Please browse the Internet wisely and

ethically.

Please do not open any unauthorized

websites.

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FAQFAQ

For additional IP address and relocation SchoolNet line to computer lab, please write a letter to :

Bahagian Teknologi Maklumat & KomunikasiKementerian Pelajaran MalaysiaAras 3 & 4, Blok 11, Parcel EPusat Pentadbiran Kerajaan Persekutuan Putrajaya.UP : En. Khairul Azmin Othman

Fax : 03 - 88895244

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THANK YOUTHANK YOU