last updated: friday, 18 november 2016 · 2016. 11. 18. · last updated: friday, 18 november 2016...
TRANSCRIPT
Last Updated: Friday, 18 November 2016
© 2016 Mike Phillips Trainer, Facilitator, Consultant and Coach www.mikephillipstraining.co.uk [email protected] 07949 826881
NOT to be Photocopied without Permission 1
Releasing potential through
learning and development
Please take a few moments before the course & complete
‘My Personal Learning Objectives’ in your Workbook
Mike Phillips
Trainer, Facilitator, Consultant and Coach
(Assoc. CIPD, Cert. in Training Practice)
30 Vicarage Road
London
E15 4HD
07949 826881
For details about other course titles
available:
www.mikephillipstraining.co.uk
Follow Mike Phillips Training on:
http://mikephillipstraining.blogspot.co.uk/
www.facebook.com/MikePhillipsTraining
www.linkedin.com/in/mikephillipstraining
www.twitter.com/MikePTrain
Managing Volunteers
Releasing potential through
learning and development Volunteers are Superhuman!
Releasing potential through
learning and development
Course Aim
To enable participants
to recruit, retain and
manage volunteers to
improve the
performance of their
organisation.
© 2016 Mike Phillips Trainer, Facilitator, Consultant and Coach
Last Updated: Friday, 18 November 2016
© 2016 Mike Phillips Trainer, Facilitator, Consultant and Coach www.mikephillipstraining.co.uk [email protected] 07949 826881
NOT to be Photocopied without Permission 2
Releasing potential through
learning and development
Releasing potential through
learning and development
By the end of today’s course, you will be able to:
Identify good practice for all aspects of volunteer
management
Plan effective recruitment of diverse volunteers
Identify good practice for all aspects of volunteer
management (inducting and supervising)
Identify good practice for all aspects of volunteer
management (motivating volunteers)
Learning Outcomes
© 2016 Mike Phillips Trainer, Facilitator, Consultant and Coach
Releasing potential through
learning and development
Define Volunteers and Volunteering
Identify the benefits of volunteering
List the skills and qualities of an effective Volunteer
Manager
Volunteers and Volunteering
© 2016 Mike Phillips Trainer, Facilitator, Consultant and Coach
Releasing potential through
learning and development
“…an activity that involves
spending time, unpaid, doing
something that aims to
benefit the environment or
individuals or groups other
than (or in addition to) close
relatives”.
Compact Code of Good Practice on Volunteering, (2005)
Defining Volunteering
© 2016 Mike Phillips Trainer, Facilitator, Consultant and Coach
Last Updated: Friday, 18 November 2016
© 2016 Mike Phillips Trainer, Facilitator, Consultant and Coach www.mikephillipstraining.co.uk [email protected] 07949 826881
NOT to be Photocopied without Permission 3
Releasing potential through
learning and development
“Informal volunteering is
defined as giving unpaid help
as an individual to someone
who is not a relative.”
“Formal volunteering is
defined as unpaid help given
as part of groups, clubs or
organisations to benefit others
or the environment.”
Home Office Citizenship Survey (2005)
Defining Volunteering
© 2016 Mike Phillips Trainer, Facilitator, Consultant and Coach
Releasing potential through
learning and development
Types of Volunteers
Family or friends
Internships
Long term
Short term – episodic
Student
Virtual Volunteers
© 2016 Mike Phillips Trainer, Facilitator, Consultant and Coach
Releasing potential through
learning and development
Affiliation with the organisation
Asked personally to help
Connected to work
Enjoy type of ‘work’
Making life changes
Personal commitment or
connection to mission – the ‘cause’
Want to learn new skills
Want to meet people
Why People Volunteer
Last Updated: Friday, 18 November 2016
© 2016 Mike Phillips Trainer, Facilitator, Consultant and Coach www.mikephillipstraining.co.uk [email protected] 07949 826881
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Releasing potential through
learning and development
Need
for
Power
Need
for
Affiliation
Need
for Achievement
McClelland’s Motivation Theory
Source: David McClelland
© 2016 Mike Phillips Trainer, Facilitator, Consultant and Coach
Releasing potential through
learning and development Motivate
Power
Impact and influence others, work
alone or group, responds to needs of
people or programs
Achievement
Works toward goals, seeks
responsibility, sticks to tasks until done
Affiliation
Personal interaction, works to make
friends
Releasing potential through
learning and development
Client Needs
Organisation
Needs
Volunteer
Needs
Balancing the Needs
Source: The Complete Volunteer Handbook
© 2016 Mike Phillips Trainer, Facilitator, Consultant and Coach
Last Updated: Friday, 18 November 2016
© 2016 Mike Phillips Trainer, Facilitator, Consultant and Coach www.mikephillipstraining.co.uk [email protected] 07949 826881
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Releasing potential through
learning and development
S
M
A
R
T
Specific
Measureable
Ambitious/Achieveable
Relevant/Realistic
Time Bound
SMART Goals
Releasing potential through
learning and development
Skills of Effective
Volunteer Manager
Assertive
Competent at leading teams
Credible and able to build trust
Culturally aware
Effective mentor and coach
Effective networker
Persuasive and influential
Politically astute
Proactive
Self-aware
Skilled Communicator
© 2016 Mike Phillips Trainer, Facilitator, Consultant and Coach
Releasing potential through
learning and development
Achieve
the Task
Develop the Individual
Build
the Team
Source:
John Adair’s Action-centred Leadership Model
Action-Centred Leadership
Source: John Adair’s Action-centred Leadership Model© 2016 Mike Phillips Trainer, Facilitator, Consultant and Coach
Last Updated: Friday, 18 November 2016
© 2016 Mike Phillips Trainer, Facilitator, Consultant and Coach www.mikephillipstraining.co.uk [email protected] 07949 826881
NOT to be Photocopied without Permission 6
Releasing potential through
learning and development
Pause for Thought
“Treat people as if they
were what they ought to be
and you help them to
become what they are
capable of being.”
Goethe
© 2016 Mike Phillips Trainer, Facilitator, Consultant and Coach
Releasing potential through
learning and development
Welcome Back!
© 2016 Mike Phillips Trainer, Facilitator, Consultant and Coach
Releasing potential through
learning and development
List ways in which we are different
Outline the Volunteer Recruitment Process
Plan effective recruitment of diverse volunteers using
the ‘6 Universal Questions’ Tool
Volunteer Recruitment
© 2016 Mike Phillips Trainer, Facilitator, Consultant and Coach
Last Updated: Friday, 18 November 2016
© 2016 Mike Phillips Trainer, Facilitator, Consultant and Coach www.mikephillipstraining.co.uk [email protected] 07949 826881
NOT to be Photocopied without Permission 7
Releasing potential through
learning and development
Diversity takes many forms. It is
usually thought of in terms of obvious
attributes – age differences, race,
gender, physical ability, sexual
orientation, religion, language.
Diversity in terms of background,
professional experiences, skills and
specialisation, values, culture, as well
as social class, is a prevailing
pattern.
Defining Diversity
© 2016 Mike Phillips Trainer, Facilitator, Consultant and Coach
Releasing potential through
learning and development
Diversity Management
Diversity management should
thus be viewed as an inclusive
concept…it requires one to look
at the mind-set and culture of an
organisation and the different
perspectives people bring to an
organisation on account of their
ethnicity, social background,
professional values, styles,
disabilities or other differences.
Source: United Nations 2000
© 2016 Mike Phillips Trainer, Facilitator, Consultant and Coach
Releasing potential through
learning and development
Policies and Procedures
Short
Booklet
Long Manual
Policies tell people
what to do
Procedures tell them
how to do it
© 2016 Mike Phillips Trainer, Facilitator, Consultant and Coach
Last Updated: Friday, 18 November 2016
© 2016 Mike Phillips Trainer, Facilitator, Consultant and Coach www.mikephillipstraining.co.uk [email protected] 07949 826881
NOT to be Photocopied without Permission 8
Releasing potential through
learning and development
A rationale of why you involve volunteers
Confidentiality, respect, diversity and
values
Recruitment and selection
Relationship between volunteers and
clients
Relationship between volunteers and staff
Role descriptions
Policies and Procedures
© 2016 Mike Phillips Trainer, Facilitator, Consultant and Coach
Releasing potential through
learning and development
Policies and Procedures
Dealing with issues or
concerns
Expenses
Insurance
Recognition
Support and supervision
Training and development
‘Working’ conditions
Name badges
Dress code
© 2016 Mike Phillips Trainer, Facilitator, Consultant and Coach
Releasing potential through
learning and development
Planning and
OrganisingRecruitment
Volunteer
Selection
Induction
and Training
Supervision
and Support
Volunteer Recruitment –
An Overview
© 2016 Mike Phillips Trainer, Facilitator, Consultant and Coach
Last Updated: Friday, 18 November 2016
© 2016 Mike Phillips Trainer, Facilitator, Consultant and Coach www.mikephillipstraining.co.uk [email protected] 07949 826881
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Releasing potential through
learning and development
Need a strategy
Personal Ask
♦ Charity/organisation web site
♦ Local Authority
♦ Networking
♦ Partnerships
♦ Poster/advertising campaigns
♦ Social Media – Facebook and
♦ Volunteer Centres
♦ Word-of-mouth
Recruitment
© 2016 Mike Phillips Trainer, Facilitator, Consultant and Coach
Releasing potential through
learning and development
“I have six honest serving men;
they taught me all I knew.
I call them, what and
where and
when and
how and
why and
who.”
Rudyard Kipling
The 6 Universal Questions
© 2016 Mike Phillips Trainer, Facilitator, Consultant and Coach
Releasing potential through
learning and development
Preparing for the Volunteer
ASK:
A volunteer inventory form will help to identify
key attitudes, skills and knowledge needed
Assessment and inventory of tasks, skills and
expectations
Be clear on skills (essential or desirable)
Define a Role Description
Recruitment process, screening and matching
© 2016 Mike Phillips Trainer, Facilitator, Consultant and Coach
Last Updated: Friday, 18 November 2016
© 2016 Mike Phillips Trainer, Facilitator, Consultant and Coach www.mikephillipstraining.co.uk [email protected] 07949 826881
NOT to be Photocopied without Permission 10
Releasing potential through
learning and development
Role Description
Benefits (W.I.I.F.M.)
Key bulleted list of
responsibilities
Location
Purpose/objective and Role
Title
Qualifications
Supervisor and contact
information
Time Commitment
Training/Support Provided
© 2016 Mike Phillips Trainer, Facilitator, Consultant and Coach
Releasing potential through
learning and development
Pause for Thought
“I love strawberries. But
whenever I go fishing I bait
my hook with worms. This is
because fish like worms – not
strawberries”
Dale Carnegie
© 2016 Mike Phillips Trainer, Facilitator, Consultant and Coach
Releasing potential through
learning and development
Welcome Back!
© 2016 Mike Phillips Trainer, Facilitator, Consultant and Coach
Last Updated: Friday, 18 November 2016
© 2016 Mike Phillips Trainer, Facilitator, Consultant and Coach www.mikephillipstraining.co.uk [email protected] 07949 826881
NOT to be Photocopied without Permission 11
Releasing potential through
learning and development
Be aware of communication styles when planning a
campaign
Plan effective recruitment of diverse volunteers
Volunteering and Communication
© 2016 Mike Phillips Trainer, Facilitator, Consultant and Coach
Releasing potential through
learning and development
AIDA
A • Awareness
I• Interest
D• Desire
A• Action
© 2016 Mike Phillips Trainer, Facilitator, Consultant and Coach
Releasing potential through
learning and development
Communication with Volunteers
Be clear
Be personal
Be prompt
Be reliable
Share Knowledge –
impact
Think three emails
and one phone call
© 2016 Mike Phillips Trainer, Facilitator, Consultant and Coach
Last Updated: Friday, 18 November 2016
© 2016 Mike Phillips Trainer, Facilitator, Consultant and Coach www.mikephillipstraining.co.uk [email protected] 07949 826881
NOT to be Photocopied without Permission 12
Releasing potential through
learning and development
Teleconferencing
Videoconferencing
Virtual Meetings
Using Technology
© 2016 Mike Phillips Trainer, Facilitator, Consultant and Coach
Releasing potential through
learning and development
Look for results
Motivated by
challenge
WHAT
Look for
fun/experience
Motivated by
experience
WHO
Look for
trust/security
Motivated by appreciation
HOW
Look for data
Motivated by procedures
WHY
Look for results
Motivated by challenge
WHAT
OPTMISTIC
EXTRAVERTED
PESSIMISTIC
INTROVERTED
DIRECT
TASK ORIENTED - THINKING
INDIRECT
PEOPLE ORIENTED - FEELINGS
Look for
fun/experience
Motivated by experience
WHO
Preferred Communication Styles
© 2016 Mike Phillips Trainer, Facilitator, Consultant and Coach
Releasing potential through
learning and development
FACTS & FIGURES CHALLENGE & RESULTS
Decides after evaluation
Logical
May be self-critical
More concerned with ideas and
principles than people
Wants appreciation for job done – but
does not want to be condescended to
Can be hasty
Decides quickly
Direct
Loves change and challenge
Results oriented
Risk taker
Seeks solutions
PEOPLE & FEELINGS NEW IDEAS & CREATIVITY
Avoids confrontation and conflict
Can be slow to change
Intuitive
Likes to know motivations
Nice
Wants harmony
Fun
Enthusiastic
Optimistic
Unstructured
Can be mischievous
Forms opinions from feelings
People oriented
Communication Style Preferences
© 2016 Mike Phillips Trainer, Facilitator, Consultant and Coach
Last Updated: Friday, 18 November 2016
© 2016 Mike Phillips Trainer, Facilitator, Consultant and Coach www.mikephillipstraining.co.uk [email protected] 07949 826881
NOT to be Photocopied without Permission 13
Releasing potential through
learning and development
Interviewing Potential Volunteers
Consider what you
need to know
Consider what the
potential volunteer
might need to know
© 2016 Mike Phillips Trainer, Facilitator, Consultant and Coach
Releasing potential through
learning and development
George’s
Alarm Clock
Questioning Skills
© 2016 Mike Phillips Trainer, Facilitator, Consultant and Coach
Releasing potential through
learning and development
Pause for Thought
“Knowledge speaks, but
wisdom listens.”
Jimi Hendrix
© 2016 Mike Phillips Trainer, Facilitator, Consultant and Coach
Last Updated: Friday, 18 November 2016
© 2016 Mike Phillips Trainer, Facilitator, Consultant and Coach www.mikephillipstraining.co.uk [email protected] 07949 826881
NOT to be Photocopied without Permission 14
Releasing potential through
learning and development
Welcome Back!
© 2016 Mike Phillips Trainer, Facilitator, Consultant and Coach
Releasing potential through
learning and development
Plan effective recruitment of diverse volunteers
Volunteering and Communication
© 2016 Mike Phillips Trainer, Facilitator, Consultant and Coach
Releasing potential through
learning and development
Application
Interviewing (Inventory
Done)
Matching the volunteer,
the skill and the task
Screening
Set the initial
expectations
Making the Match
© 2016 Mike Phillips Trainer, Facilitator, Consultant and Coach
Last Updated: Friday, 18 November 2016
© 2016 Mike Phillips Trainer, Facilitator, Consultant and Coach www.mikephillipstraining.co.uk [email protected] 07949 826881
NOT to be Photocopied without Permission 15
Releasing potential through
learning and development
Pause for Thought
“Give a man a fish and
you feed him for a day.
Teach a man to fish and
you feed him for a
lifetime.”
Chinese Proverb
© 2016 Mike Phillips Trainer, Facilitator, Consultant and Coach
Releasing potential through
learning and development
Please take a few moments before the course & complete
‘My Personal Learning Objectives’ in your Workbook
Mike Phillips
Trainer, Facilitator, Consultant and Coach
(Assoc. CIPD, Cert. in Training Practice)
30 Vicarage Road
London
E15 4HD
07949 826881
For details about other course titles
available:
www.mikephillipstraining.co.uk
Follow Mike Phillips Training on:
http://mikephillipstraining.blogspot.co.uk/
www.facebook.com/MikePhillipsTraining
www.linkedin.com/in/mikephillipstraining
www.twitter.com/MikePTrain
Managing Volunteers (Day 2)
Releasing potential through
learning and development
Welcome Back!
© 2016 Mike Phillips Trainer, Facilitator, Consultant and Coach
Last Updated: Friday, 18 November 2016
© 2016 Mike Phillips Trainer, Facilitator, Consultant and Coach www.mikephillipstraining.co.uk [email protected] 07949 826881
NOT to be Photocopied without Permission 16
Releasing potential through
learning and development
MATURE
RAPPORT
Effective
Flexible
Open
Resourceful
TESTING
Guarded
Impersonal
Polite
Watchful
GETTING ORGANISED
Confronting issues
Creating Procedures
Developing skills
Giving feedback
INFIGHTING
Confronting people
Controlling conflicts
Difficulties
Feeling stuck
Opting out
PERFORMING FORMING
NORMING STORMING
© 2016 Mike Phillips Trainer, Facilitator, Consultant and Coach
Stages of Group Development –
Where are You?
Releasing potential through
learning and development
P • Purpose and values
E • Empowerment
R • Relationships and Communication
F • Flexibility
O • Optimal Performance
R • Recognition and Appreciation
M • Morale
Highly Effective Teams PERFORM
Releasing potential through
learning and development
Describe you Volunteer Programme and it’s Unique Selling
Points (USP) and ‘sell’ the concept of volunteering to a
range of stake-holders
Use questioning skills when recruiting volunteers
Volunteer Recruitment
© 2016 Mike Phillips Trainer, Facilitator, Consultant and Coach
Last Updated: Friday, 18 November 2016
© 2016 Mike Phillips Trainer, Facilitator, Consultant and Coach www.mikephillipstraining.co.uk [email protected] 07949 826881
NOT to be Photocopied without Permission 17
Releasing potential through
learning and development
George’s
Alarm Clock
Questioning Skills
© 2016 Mike Phillips Trainer, Facilitator, Consultant and Coach
Releasing potential through
learning and development
Identify good practice for all aspects of volunteer
management (inducting and supervising volunteers)
Volunteer Induction and Supervision
© 2016 Mike Phillips Trainer, Facilitator, Consultant and Coach
Releasing potential through
learning and development
Develops realistic
expectations
Increases volunteer
satisfaction
Limits Turnover
Reduces anxiety
Saves Time for Staff
Sets positive attitudes
Effective Induction
© 2016 Mike Phillips Trainer, Facilitator, Consultant and Coach
Last Updated: Friday, 18 November 2016
© 2016 Mike Phillips Trainer, Facilitator, Consultant and Coach www.mikephillipstraining.co.uk [email protected] 07949 826881
NOT to be Photocopied without Permission 18
Releasing potential through
learning and development
Age appropriate and sensitive to
diversity
Emphasise people as well as policies
and procedures
Encourage exchange and questions
Most important information first
Okay not to know it all – get back to
you for discussion
Partner new volunteers with
experienced volunteers
Volunteer Induction Tips
© 2016 Mike Phillips Trainer, Facilitator, Consultant and Coach
Releasing potential through
learning and development
Supervision
Skills
Active Listening
Effective Questioning
Feedback
Supervision Skills
Releasing potential through
learning and development
Pause for Thought
“Coming together is a
beginning.
Keeping together is progress.
Working together is success.”
Henry Ford
© 2016 Mike Phillips Trainer, Facilitator, Consultant and Coach
Last Updated: Friday, 18 November 2016
© 2016 Mike Phillips Trainer, Facilitator, Consultant and Coach www.mikephillipstraining.co.uk [email protected] 07949 826881
NOT to be Photocopied without Permission 19
Releasing potential through
learning and development
Welcome Back!
© 2016 Mike Phillips Trainer, Facilitator, Consultant and Coach
Releasing potential through
learning and development
Identify good practice for all aspects of volunteer
management (training and developing)
Volunteer Training and Development
© 2016 Mike Phillips Trainer, Facilitator, Consultant and Coach
Releasing potential through
learning and development
“I hated every minute of
training, but I said, don’t
quit, suffer now and live
the rest of your life as a
champion”
Muhammad Ali
Training: Move to Learning and
Development
© 2016 Mike Phillips Trainer, Facilitator, Consultant and Coach
Last Updated: Friday, 18 November 2016
© 2016 Mike Phillips Trainer, Facilitator, Consultant and Coach www.mikephillipstraining.co.uk [email protected] 07949 826881
NOT to be Photocopied without Permission 20
Releasing potential through
learning and development
Three types of Training
Induction
Training
♦ Mission
♦ Goals
♦ Services
♦ Role – tasks to be
completed
Ongoing Training –
Learning and
Development
Volunteer Training
© 2016 Mike Phillips Trainer, Facilitator, Consultant and Coach
Releasing potential through
learning and development
Identify good practice for all aspects of volunteer
management (motivating volunteers)
Motivating Volunteers
© 2016 Mike Phillips Trainer, Facilitator, Consultant and Coach
Releasing potential through
learning and development
Why to Volunteers Leave?
40% stop due to poor
management
practice:
Poor use of time
Not using skills or talent
Tasks not clearly define
People say often family
or personal reasons
© 2016 Mike Phillips Trainer, Facilitator, Consultant and Coach
Last Updated: Friday, 18 November 2016
© 2016 Mike Phillips Trainer, Facilitator, Consultant and Coach www.mikephillipstraining.co.uk [email protected] 07949 826881
NOT to be Photocopied without Permission 21
Releasing potential through
learning and development
Keeping volunteers is
most influenced by:
providing training and
professional
development
recognising volunteers
screening volunteers
and matching them to
organisational tasks
Keeping Volunteers
© 2016 Mike Phillips Trainer, Facilitator, Consultant and Coach
Releasing potential through
learning and development
“Motivation is the mental
processes, functions or
instincts that produce and
sustain incentive or drive in
human behaviour.”
Source: Reader’s Digest Dictionary
Motivation: A Definition
© 2016 Mike Phillips Trainer, Facilitator, Consultant and Coach
Releasing potential through
learning and development
Hertzberg’s Theory
© 2016 Mike Phillips Trainer, Facilitator, Consultant and Coach
Last Updated: Friday, 18 November 2016
© 2016 Mike Phillips Trainer, Facilitator, Consultant and Coach www.mikephillipstraining.co.uk [email protected] 07949 826881
NOT to be Photocopied without Permission 22
Releasing potential through
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Source: www.businessballs.com
Biological and Physiological needsBasic life needs - air, food, drink, shelter, warmth, sex, sleep, etc.
Safety needs Protection, security, order, law, limits, stability, etc
Belongingness and Love needs
Family, affection, relationships,
work group, etc.
Esteem needsAchievement, status,
responsibility, reputation
Self-
actualisation Personal growth
& fulfilment
Maslow’s Hierarchy of Needs
© 2016 Mike Phillips Trainer, Facilitator, Consultant and Coach
Releasing potential through
learning and development
Physiological needs: basic human
functions – shelter, food, drink etc.
Provide breaks and ensure that
volunteer expenses are met.
Safety needs: physical security,
security of resources.
Provide a safe volunteering
environment (e.g. H&S / risk
assessments )
Maslow’s theory & volunteering
Releasing potential through
learning and development
Belonging needs: friendship,
belonging to a group, feeling needed
Reinforce team dynamics, clarity
on how volunteers are needed
Esteem needs: respect, recognition,
sense of contribution and self value.
Recognize achievements, give
effective feedback, allow volunteers
to feel appreciated and valued
Maslow’s theory & volunteering
Last Updated: Friday, 18 November 2016
© 2016 Mike Phillips Trainer, Facilitator, Consultant and Coach www.mikephillipstraining.co.uk [email protected] 07949 826881
NOT to be Photocopied without Permission 23
Releasing potential through
learning and development
Self Actualisation: quest of
reaching one's full potential
as a person.
Create challenging and
meaningful opportunities for
innovation, creativity, and
progress according to long-
term goals and aspirations.
Maslow’s theory & volunteering
Releasing potential through
learning and development
Motivate with VIM
Vision
Inspiration
Motivation/Momentum
Releasing potential through
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An effective leader should
be able to clearly and simply
share the vision they have
for their project, team,
service or organisation
‘A vision gives meaning and
purpose to your actions. It is
the picture on the jigsaw box
of life’
Vision
Last Updated: Friday, 18 November 2016
© 2016 Mike Phillips Trainer, Facilitator, Consultant and Coach www.mikephillipstraining.co.uk [email protected] 07949 826881
NOT to be Photocopied without Permission 24
Releasing potential through
learning and development
Values
© 2016 Mike Phillips Trainer, Facilitator, Consultant and Coach
Releasing potential through
learning and development
Recognition
Appreciation events
♦ Volunteer of the Day, Year,
Long-service Awards etc.
Say thank you
Simple thank you gifts – during
event
Align with organisation
♦ Newsletter
♦ Annual report
♦ Social media and website
Volunteer Recognition
Releasing potential through
learning and development
Welcome Back!
© 2016 Mike Phillips Trainer, Facilitator, Consultant and Coach
Last Updated: Friday, 18 November 2016
© 2016 Mike Phillips Trainer, Facilitator, Consultant and Coach www.mikephillipstraining.co.uk [email protected] 07949 826881
NOT to be Photocopied without Permission 25
Releasing potential through
learning and development
What do you see?
© 2016 Mike Phillips Trainer, Facilitator, Consultant and Coach
Releasing potential through
learning and development
Identify good practice for all aspects of volunteer
management (assertive management)
Assertive Volunteer Management
© 2016 Mike Phillips Trainer, Facilitator, Consultant and Coach
Releasing potential through
learning and development
FOCUS ON
THE FUTURE
EXPLAIN THE
FACTS
OWN THE FEELINGS
Assertiveness Techniques
© 2016 Mike Phillips Trainer, Facilitator, Consultant and Coach
Last Updated: Friday, 18 November 2016
© 2016 Mike Phillips Trainer, Facilitator, Consultant and Coach www.mikephillipstraining.co.uk [email protected] 07949 826881
NOT to be Photocopied without Permission 26
Releasing potential through
learning and development
Broken Record
Context
Technique
identify goal and make a
clear and specific
statement
acknowledge response
whilst maintaining
statement
repeat statement
avoiding getting side-
tracked
© 2016 Mike Phillips Trainer, Facilitator, Consultant and Coach
Releasing potential through
learning and development
Feedback
© 2016 Mike Phillips Trainer, Facilitator, Consultant and Coach
Releasing potential through
learning and development
Feedback Burger
Commend
Recommend
Commend
© 2016 Mike Phillips Trainer, Facilitator, Consultant and Coach
Last Updated: Friday, 18 November 2016
© 2016 Mike Phillips Trainer, Facilitator, Consultant and Coach www.mikephillipstraining.co.uk [email protected] 07949 826881
NOT to be Photocopied without Permission 27
Releasing potential through
learning and development
Pause for Thought
“He that is good with a
hammer tends to think
everything is a nail.”
Abraham Maslow
© 2016 Mike Phillips Trainer, Facilitator, Consultant and Coach
Releasing potential through
learning and development
Welcome Back!
© 2016 Mike Phillips Trainer, Facilitator, Consultant and Coach
Releasing potential through
learning and development
Volunteering: Good Practices
Annual measurement of volunteer impact
Liability coverage for volunteers
Recognition activities
Regular collection of information on volunteer involvement
Screening and matching volunteers to jobs
Supervision and communication with volunteers
Learning and development for volunteers
Training for paid staff in working with volunteers
Written role descriptions, policies and procedures for
volunteers
© 2016 Mike Phillips Trainer, Facilitator, Consultant and Coach
Last Updated: Friday, 18 November 2016
© 2016 Mike Phillips Trainer, Facilitator, Consultant and Coach www.mikephillipstraining.co.uk [email protected] 07949 826881
NOT to be Photocopied without Permission 28
Releasing potential through
learning and development
Pause for Thought
“Change will not come if we
wait for some other person or
some other time. We are the
ones we've been waiting for.
We are the change that we
seek.”
Barak Obama
© 2016 Mike Phillips Trainer, Facilitator, Consultant and Coach
Releasing potential through
learning and development
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© 2016 Mike Phillips Trainer, Facilitator, Consultant and Coach