lasa member forum 4 may 2017 - leading age services australia€¦ · leading age services...
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LASA Member Forum andLASA Member Forum and Industry Updatey p
4 M 20174 May 2017
Agenda1. Overview of LASA2. Employment Relations update – Emma Patton, p y p
National Manager Employment Relations3. Retirement Villages – introduction and update –
Jo Thomason, Principal Advisor Retirement Living & Seniors Housing
4 H C I t d ti d d t T4. Home Care – Introduction and update – Troy Speirs, Principal Advisor Home Care
5 Residential Care introduction and update5. Residential Care – introduction and update –Sharyn McIlwain, Principal Advisor Residential Aged Careg
6. Q&A after each session7. Lunch break8. Advisory groups from 1‐3pm
LASA OverviewLASA Overview
LASA i it l i ti f ti l i t• LASA is a vital organisation of national importance• By supporting our members effectively, we make a positive difference in the lives and wellbeing of olderpositive difference in the lives and wellbeing of older Australians
• With sector reform underway this is our time to shine• With sector reform underway, this is our time to shine ‐ demonstrating our leadership and value to our members, governments and the community , g y
• We are building on our past achievements and creating an even better organisationg
• We have made significant progress in a time of unprecedented internal and external change
Leading Age Services Australia (LASA) is the national peakLeading Age Services Australia (LASA) is the national peak body representing and supporting providers of age services across residential care, home care and retirement living.
VisionO i i i t bl hi h f i t d• Our vision is to enable a high performing, respected, sustainable age services industry delivering affordable, accessible, quality care and services for older Australians.
Our PurposeW M b b d i h i i• We represent our Members by advocating their views on issues of importance and we support our Members by providing information, services, training and events that p g genhance performance and sustainability.
Our Strategic Objectives
• Be the credible and authoritative voice of Aged CareCare.
• Build industry capability and sustainability by delivering valued services and support todelivering valued services and support to Members.
• Deliver value for money for Members and• Deliver value for money for Members and Affiliates.
• Be a high performing national member‐focusedBe a high performing, national member focused organisation
LASA Value Propositionp
LASA ServicesLASA Services
Part of Membership• Advocacy and influence
Additional offerings• Workforce training and
• Industry news and information
development• Conferences and events
• Advisory and support• Exclusive access – services
• Business Support Services –payroll, financial services, l i d billidirectory, national
purchasing agreementsclaims and billing, consultancy, products
How do you access services?o do you access se ces
• First point of contact – 1300 111 636First point of contact 1300 111 636• Be engaged – join an Advisory Group, go to a conference participate in a webinar attendconference, participate in a webinar, attend professional development, respond to surveys etcsurveys, etc.
Maximise your membership!
Governance and PolicyGovernance and Policy
• “No matter where you go, there you are,”Yogi Berra― Yogi Berra
Questions?Questions?
Get Caught UpGet Caught Up your employment relations update
Emma Patton: LASA National Manager, Employment Relations
National Employment Relations Advisory ServiceTelephone and email advice on:
Wages and allowances Awards and Enterprise Agreements Awards and Enterprise Agreements Leave entitlements Legislation and regulations Codes of practiceCodes of practice Managing sickness absences Attendance and absenteeism Managing staff on workers compensationManaging staff on workers compensation Dismissal decisions Performance management procedures and steps Serious misconduct Bullying complaints Workplace grievances Workplace investigations Recruitment and selection processes Mandatory reporting and police check obligations Reward and recognition programs Transfer of business
National Employment Relations Advisory Service
Awards and legislation advice and interpretation Nurses Award 2010Nurses Award 2010 Aged Care Award 2010 Health Professionals and Support Services Award 2010 Social, Community Home Care and Disability Services Industry Award 2010Social, Community Home Care and Disability Services Industry Award 2010 Fair Work Act 2009
Writing and reviewing employee/workforce related documentationWriting and reviewing employee/workforce related documentation Employee contracts / Letter of Offer Interview Request Interview outcomes (formal warnings and dismissal letters)Interview outcomes (formal warnings and dismissal letters) Workplace complaints processes and responses Workplace Memos Responses to union correspondenceResponses to union correspondence
National Employment Relations Advisory Service
Support through complex employment relations cases
Publications and News UpdatesPublications and News Updates Employment Directions – Monthly Publication
Research and analysisResearch and analysis
Member Resources/ Industry Links Frequently Asked Questions Sheets Frequently Asked Questions Sheets Key Consideration Guides WHS Manual (under revision) HR M l (TBC) HR Manual (TBC)
Dedicated Website Information and Updates (under construction)
National Employment Relations Consultancy Services
Tribunal Representation (FWC and FWO) excluding hearing/arbitrations Unfair dismissals General protections claims Disputes Underpayment of wages claims Bullying complaints
Employment Relations Workshops and On‐site HR workshops
HR Consultancy Investigations Mediation Policy and Procedure Reviews Award compliance
E i B i iEnterprise Bargaining Comprehensive bargaining Research and comparative documents
Ad h b i i i t Ad‐hoc bargaining assistance
What we are currently engaged in Modern Award Review Proceedings
Casual and Part time Employment Public Holidays Plain Language drafting Aged Care Award 2010 Social, Community, Home Care and Disability Services Industry Award 2010 Nurses Award 2010 Health Professionals and Support Services Award 2010
457 Visa Changes
/ Portable Long Service Leave (ACT/VIC)
Enterprise Bargaining (bargaining and research)
What we are watching
WorkSafe Legislation Amendment Bill 2017 (Vic)
Fair Work Amendment (Protecting Vulnerable Workers) Bill 2017
Fair Work Amendment (Repeal of 4 Yearly Reviews and Other Measures) Bill ( p y )2017
Fairer Paid Parental Leave Bill 2016 (Omnibus Bill 2017)Fairer Paid Parental Leave Bill 2016 (Omnibus Bill 2017)
Roll out of National Code of Conduct for Health Care Workers
What we are watching
Modern Award Review Process ACTU Applications (Family Friendly Measures / Family Domestic Violence) Payment of Wages
Relevant decisions of the Fair Work Commission Redundancy Decision – and casual service
Enterprise Agreement decisions p g BUPA and NSWNMA Enterprise Agreement Decision
Annual Minimum National Wage Caseg Decision expected early June 2017
Penalty Rate Decisiony
What we have notified Members about Modern Award Review Proceedings and Decisions
I d i f h I d i l R l i A 2016 i Q l d hi h l Introduction of the Industrial Relations Act 2016 in Queensland which also includes changes to the Holidays Act 1983 to make Easter Sunday a public holiday from 2017
The status of the potential introduction of portable long service leave for community services workers in Victoriay
The introduction and roll out of a National Code of Conduct for Health Care WorkersWorkers
Inquiries of interest: Superannuation, Fair Work Laws, Workforce and ProductivityProductivity
What we have notified Members about New NERR as at April 2017
N FWC B hB k I d i l A i New FWC BenchBook: Industrial Action
Penalty Rate Decision
VP Watson Family Violence Leave Decision
Accessorial Liability for Workplace Breaches
Employment Directions: Monthly ER Publication with approx 12 articles perEmployment Directions: Monthly ER Publication with approx 12 articles per edition
How to contact us
LASA National Employment Relations TeamPh:1300 111 636
Emma PattonNational Manager
Keiran BrownSenior Advisor
Jenna FieldAdvisorg
QUESTIONS
Retirement Living and SeniorsRetirement Living and Seniors Housingg
P i i l Ad iPrincipal AdvisorJo Thomason
Who is Jo• Career in the aged care industry of 20+ years• Held senior management roles with some of Australia’s largest aged care, community and
retirement village operators, both in the for profit and not‐for profit arenas
State Operations Manager (QLD NSW) large for profit RV provider State Operations Manager (QLD) large not‐for profit residential aged care, home care and
retirement/seniors housing provider. • (Various roles, commenced at grass roots level)
General Manager – unique culturally diverse Aged Care, Community Care and RV Operator Appointed by the Governor of Qld to a rural District Health Council and served for 3 years in a voluntary
capacity
• Industry RV Accreditation Surveyor• Industry RV Accreditation Surveyor• Background and qualifications in Accounting, Business, Quality, HR and Management• Passion for Retirement Living
Role of Principal AdvisorRole of Principal Advisor• Provide advice and support to members nationally on matters relating to retirement living and seniors housing
• Legislative Compliance – various Acts and Regulations relating to Retirement Living and Seniors Housing
• Promote members interest
• Contribute to LASA’s policy and advocacy activities
• Provide members with access to quality information concerning policies, views and activities that may affect their operations
• Engage with member advisory committees and forums providing the latest intelligence regarding issues for LASA members.
LASA – Current Issues
A dit ti f R ti t Vill• Accreditation for Retirement Villages• Current Random Audits being conducted in some states for those that have not undergone Voluntary Accreditationthose that have not undergone Voluntary Accreditation
• Engage with member advisory committees and forums providing the latest intelligence regarding issues for LASA members
LASA – Current Issues
• Residents Association www rvra com au www.rvra.com.au
LASA Members VoiceLASA – Members Voice
• LASA utilises Members Forums, Advisory Groups or even Roundtable discussions on topical subjects to gather Members views on matters relating p j g gto the industry
• LASA provides the views of Members to all levels of government and createsLASA provides the views of Members to all levels of government and creates a united voice for ensuring the needs of the industry and operators are heard and considered. This is particularly important for legislation changes and updatesand updates Current petitions being gathered in NSW by the Retirement Village Residents
Association Understanding all legislation across Australia as it pertains to RV’s These are Understanding all legislation across Australia as it pertains to RV s. These are
always considered when each State is reviewing their legislation
C t t D t ilContact Details
• Principal Advisor – Retirement Living and SeniorsPrincipal Advisor Retirement Living and Seniors Housing for member support or content specific advice
• Contact through Membership Support on 1300 111 636
“Alone we can do so little; h d h ”together we can do so much.”
Helen Keller
Thank YouThank You
Home and Community CareHome and Community Care Industry Updatey p
T S iTroy SpeirsPrincipal Advisor – Home Carep
Increasing Choice Home C St 1 U d tCare – Stage 1 Update
• New national que for home care packages• Over 18 000 home care packages released duringOver 18,000 home care packages released during March and April
• Packages continue to be released at regularPackages continue to be released at regular intervals.
• Majority of packages have been issued to clients j y p gwho have previously never held a home care package
Increasing Choice Home C St 1 U d tCare – Stage 1 Update
• MAC upgraded• New service attributes and service information fields available (service finder)
• New notifications to HC providersP id i ( i fi d )• Provider comparisons (service finder)
• Summary of changes (DoH website)y g ( )
Increasing Choice Home C M b f db kCare – Member feedback
• Uptake of new packages very low, better in l t 2 3 klast 2‐3 weeks
• Discharges are greater than intakes• Marketing has ramped up Li it d i ibilit ll ti• Limited visibility on allocations
Increasing Choice Home C LASA RCare – LASA Response
• Member survey of ‘early stage’ MAC implementation experienceimplementation experience
• Qualitative and quantitative data (post ICHC)• Feedback to members‐ benchmark • Data tool to inform advocacy re MAC yimprovements
Increasing Choice Home C LASA RCare – LASA Response
• Fortnightly Home Care Reform NewsletterO ti l f d i d f t• Operational focus derived from response to member enquiries
• Topics informed by member issues in ICHC implementation
• Available at www.lasa.asn.au
Increasing Choice Home C LASA RCare – LASA Response
• Dedicated staff resource to assist members with MAC and Aged Care Payment issueswith MAC and Aged Care Payment issues
• Principal Advisor – Home Care for member t t t ifi d isupport on content specific advice
• Contact through Membership Support on 1300 111 636 or [email protected]
Increasing Choice Home C St 2 U d tCare – Stage 2 Update
• Limited information on planned integration of CHSP d HCPCHSP and HCP programmes
• Review of Wellness and Reablement• Review of Client Contribution FrameworkR i l A t S i l ti• Regional Assessment Service evaluation
Wellness and Reablement
• DoH engaged Nous Group for completion by J 2017June 2017
• Existing programs & pathways• Uptake, understanding and deliveryE bl d b i t i l t ti• Enablers and barriers to implementation
• EOI notice to members – consult workshopsp
Client Contribution F kFramework
• DoH engaged ACIL Allen Consulting for completion by June 2017completion by June 2017
• Client Contribution Framework and Guide (O t 2015)(Oct 2015)
• Survey of providers, CHSP Advisory Group• Inform development of additional guidance materials to be integrated into CHSP Manualmaterials to be integrated into CHSP Manual
Regional Assessment S i (RAS) E l tiService (RAS) Evaluation
• DoH engaged Nous Group for completion by J 2017June 2017
• Relevance, efficiency and effectiveness to date• Develop a quality framework for RASE l ti f RAS l t t• Evaluation of RAS long‐term outcomes
• LASA engagement with members to dateg g
Thank You
RESIDENTIAL AGED CARERESIDENTIAL AGED CAREIndustry Updatey p
Sh M Il iSharyn McIlwainPrincipal Advisor – Residential Aged Care p g
Contents:Contents:• 1. Who am I?• What can I/LASA help you with?• Updates on Industry –Updates on Industry SACQF UoW report AACQA – Cost Recovery
SHARYN MC ILWAIN –h I?who am I?
• I have worked in the Industry for 20+ years• Carer• Nurse• Quality • RCS Co‐ordinator• Past 10 ½ years as Operations Manager for small/med
provider – overseeing 140 Residential Beds across 2 sites –1 metropolitan and 1 rural
Who am I…. contWho am I…. cont• NO MIDDLE MANAGEMENT – Which meant…………I had to be across everything………• ACFI funding• Accreditation• Aged Care Act • HR, budgeting, rostering• Sales of beds, contract negotiation• Etc etc etc
Who am I…… cont….Who am I…… cont….
• This experience gave me great insight into understanding and balancing all the day to day aspects of day to day g y y p y ymanagement of RACF’s
• I am, self driven, motivated, passionate• More recently, I was a MEMBER – I know what you need.
Sometimes its assistance, sometimes its just an ear.
MY ROLEMY ROLE• To provide detailed advice and direction to Members
regarding residential aged care strategic and operationalregarding residential aged care strategic and operational issues Legislative Compliance Aged Care Regulations and standards OHS Regulations
d d d Accreditation and Funding Quality systems and programs Staff training and education Staff training and education Clinical environment management
My RoleMy Role
• Support • AdvocacyAdvocacy• Member Engagement activities• Consulting services to Members (when/as required)• Consulting services to Members (when/as required)• LASA representative on Advisory Groups
LASALASA
• Dedicated staff resource to assist members with MAC and Aged Care Payment issues g y
• Contact through Membership Support on 1300 111 636 or g p [email protected]
Single Aged care Quality F k SACQFFramework ‐ SACQF• LASA’s submission following extensive consultation with g
providers • LASA supports the SACQF – Consumer Focused• All providers will be expected to comply with Standards:
1 – Consumer Dignity, Autonomy and Choice 2 – Ongoing Assessment and Planning 6 – Feedback and Complaints
7 Human Resources 7 – Human Resources 8 – Organisational Governance
Single Aged care Quality F k SACQFFramework ‐ SACQF
DEPENDANT UPON YOUR SERVICE – you may also be expected to comply with: 3 – Delivering Personal Care and/or Clinical Care 4 Delivery Lifestyle Services and Supports 4 – Delivery Lifestyle Services and Supports 5 – Service Environment
RESIDENTIAL AGED CARE – expected to comply with ALL 8 standards
Single Aged care Quality F k ASSESSMENTFramework ‐ ASSESSMENT
There are 3 options for Assessment1. Assess compliance based on setting – similar to current
Si l i k b d d l All P id2. Single risk based model – All Providers3. Safety and quality declaration – Low risk services – ie lawn mowing
LASA supports a combination of options 2 + 3
University of Wollongong R tReport
No Public Consultation has been announced at this stage by DoH– However…..the report reflects the following:
• Acknowledgement of ‘fixed’ costs of care• Leans heavily toward Wellness and Re‐enablement of
consumers
University of Wollongong R tReportPROPOSED OPTIONS FOR FUNDING:1. Refinement of ACFI model2. A simplified model with four funding levels3. Option 2 + supplements4. Activity Based Funding5. Blended Payment model with fixed and variable costs
RECOMMENDATION: Option 1 for short term (currently occurring) with Transition to Option 5
University of Wollongong R tReport
UoW report identifies option 5 as being ‘ROBUST’ and working well into the future!
Subject line ‐ University of Wollongong
AACQA C RAACQA – Cost Recovery
• Cost Recovery Implementation –F ll i I d d t i Following Independent review
The new fees will apply:li i i d f 19 M 2017 f di i•to applications received from 19 May 2017 for accreditation
of commencing homes•to applications where accreditation expiry date is on or•to applications where accreditation expiry date is on or after 19 May 2017, for reaccreditation of accredited homes, and •to applications received from 19 May 2017 forand to applications received from 19 May 2017 for accreditation of previously accredited homes
AACQA – Cost RecoveryAACQA Cost Recoveryhttp://www.aacqa.gov.au/providers/cost‐recovery
http://www aacqa gov au/providers/residential agedhttp://www.aacqa.gov.au/providers/residential‐aged‐care/copy_of_processes/accreditation‐fees
THANK YOUTHANK YOU
Questions????Questions????