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Large Retailer Termination
Large RetailerTermination
Intro to IT Course
A Problem-Based Case Study
Title Slide
John MagillRevised August 2006
© Copyright 2006, Iowa Western Community College
Large Retailer Termination
Introduction
• Rita (branch manager) receives a call from Division to reduce staff by one
• Do it right ~ no wrongful terminations
• Calls for the assistant to bring in employee files
Introduction
Large Retailer Termination
The Learning CycleWhat’s in my head?
The Situation
• What is the situation about?
• What do I know that connects to this situation?
• How does my “role” influence my understanding of the situation?
The Situation
Large Retailer Termination
The Situation: The Situation• MIMI’s is a half-price retail • From time to time, MIMI’s
calls on students at IWCC to consult on current problems and issues
Your Job• Create criteria list for
employee evaluation.• Recommend who is to be
terminated, and list your reasons why.
• You are to sit in on the termination interview.
Mimi’s Half-Priced
Large Retailer Termination
The Learning CycleWhat’s in my head? Problem Analysis
• What is the big idea in this situation?
• What seems to be the most important information?
• What are the conditions and details that must be met to reach an acceptable resolution?
• I think I will list the things I know, my hunches, my questions, and resources for finding my answers.
• How do other members of my team see this situation? • Am I listening to them?
• Do I feel heard in this process?
Click on a selection
Problem Analysis
Large Retailer Termination
Problem AnalysisIdentify central concern or question that needs to be resolved; identify criteria - conditions and details- that separate acceptable solutions from all others.
Need to Know BoardDownload Document
Problem Analysis• What is the big idea in this
situation? • What seems to be the most
important information? • What are the conditions and details
that must be met to reach an acceptable resolution?
• I think I will list the things I know, my hunches, my questions, and resources for finding my answers.
• How do other members of my team see this situation? • Am I listening to them?
• Do I feel heard in this process?
Need to Know Board
Large Retailer Termination
The Learning CycleWhat’s in my head?
Field Insights• Where will I go to find the
information I need to answer the questions I have?
• Do I have all points of view on the situation?
• How will I keep track of the information I gather?
• How will I communicate what I learn to my team?
Field Insights
Large Retailer Termination
Field Insights: ToolsGather evidence to support or refute initial ideas about how to address the situation.
Double Entry NotetakingDownload Document
Field Insights
• Where will I go to find the information I need to answer the questions I have?
• Do I have all points of view on the situation?
• How will I keep track of the information I gather?
• How will I communicate what I learn to my team?
Double Entry Notetaking
Large Retailer Termination
Field Insights: ToolsGather evidence to support or refute initial ideas about how to address the situation.
Well they can’t fire me, I been here longer than most.
Hey, Susie, you are looking mighty fine today!!
Name: Stan Smooth
Age: 31 Years Emp: 8
Sex: M Position: Men’s Apparel
Race: C
SS#: xxx-xx-xxxx
Items in File: one bonus for exceeding sales goal; Complaint from one female coworker; positive customer feedbackName: Susie Smith
Age: 24 Years Emp: 2
Sex: F Position: Women’s Apparel
Race: C
SS#: xxx-xx-xxxx
Items in File: adequate yet positive 6 mos. and yearly reviews
Stan - Suzie
Large Retailer Termination
Field Insights: ToolsI heard Dan, that someone is getting fired today and I wanted to get here early in case someone is watching.
You’re here early Sally.
Name: Dan Dupre
Age: 26 Years Emp: 6 mos.
Sex: M Position: Asst. Manager
Race: A
SS#: xxx-xx-xxxx
Items in File: positive 6 mos. Review; one note from supervisor on not following policy
Name: Sally Smothers
Age: 27 Years Emp: 4
Sex: F Position: Sales staff
Race: C
SS#: xxx-xx-xxxx
Items in File: documented late 6 times; niece of Rita; positive yearly reviews; chairperson of employee Christmas party
Dan - Sally
Large Retailer Termination
Field Insights: ToolsGather evidence to support or refute initial ideas about how to address the situation.
If I am going to get fired today, I won’t go home empty handed.
Name: Johnny Rotten
Age: 19 Years Emp: 2
Sex: M Position: Stocker
Race: C
SS#: xxx-xx-xxxx
Items in File: Excellent 6 mos. and yearly reviews; 4 Star of week awards for customer helpfulness
Johnny
Large Retailer Termination
Field Insights: ToolsGather evidence to support or refute initial ideas about how to address the situation.
I can not lose this job!
Name: Marie Sanchez
Age: 33 Years Emp: 5
Sex: F Position: Sales Staff
Race: H
SS#: xxx-xx-xxxx
Items in File: 15% wage garnished by bank; Positive annual reviews except for large sick-leave usage.
Marie
Large Retailer Termination
Field Insights: ToolsGather evidence to support or refute initial ideas about how to address the situation.
They can’t get rid of me…. I am the only one that knows the combination to the safe!
Name: Larry Bowen
Age: 67 Years Emp: 33
Sex: M Position: Accountant
Race: C
SS#: xxx-xx-xxxx
Items in File: 20 and 30 year pin awards; Computerized Account Management Training -
1988
Larry
Large Retailer Termination
Field Insights: ToolsGather evidence to support or refute initial ideas about how to address the situation.
I hope it isn’t me. I work hard all day, and put in extra time.
I wish I could just get it right! Name: Bill Jones
Age: 45 Years Emp: 3
Sex: M Position: Sales staff
Race: AA
SS#: xx-xxx-xxxx
Items in File: Positive annual reviews; 3 end of day register imbalances
Bill
Large Retailer Termination
The Learning CycleWhat’s in my head?
Resource Development• Are these resources reliable? • Are they relevant? • How can multiple
perspectives impact the data gathered?
• What else do I need to take into account? How can I know?
• What do I need to do to prepare the resource information for my team?
• How will I record and present the information to my team?
Resource Development
Large Retailer Termination
The Learning CycleWhat’s in my head?
Test Points• Have all my questions been
answered? • Is this getting to the problem?• Can I describe my process to
someone who does not know this content?
• What insights do I have about myself as a learner?
• What do I think about my team members as learners? • What do I understand about the concepts and skills contained in this Problem-based Case Study?
Click on a selection
Test Points
Large Retailer Termination
Test PointsAssess your progress, check your understanding, determine status of what you know, think you know, and still need to know
Critical Thinking and Team Interactions
Download Document Test Points
• Have all my questions been answered?
• Is this getting to the problem?• Can I describe my process to
someone who does not know this content?
• What insights do I have about myself as a learner?
• What do I think about my team members as learners? • What do I understand about the concepts and skills contained in this Problem-based Case Study?
Critical Thinking
Large Retailer Termination
ProposalsPresent results in both written and oral form that tangibly demonstrates your understanding of the situation and your proposal for how best to address it.
Deliverable
Team Document
• List of Criteria for evaluation
• Recommendation of who to terminate
• Reasons why
Proposals
• How will others know now what I know?
• What will I do as a team member in the presentation?
• Who will be our audience?
• How do I plan to request and process feedback on my work?
Proposals
Large Retailer Termination
CreditsThis Problem-based Case Study was made possible by:
Development Team: Author/Originator: John Magill, Melanie Butterbaugh, Bev Eckel, William BarrettTeam Leader: John MagillInstructional Designer: John Magill
This project is supported primarily by the National Science Foundation.Opinions expressed are those of the authors and not necessarily those of the Foundation.
Credits