Large Company Technology Networking Large Company Technology Networking ConferenceConference

Wes SmithWes SmithExecutive VP & Chief Operating OfficerExecutive VP & Chief Operating OfficerMayer Electric Supply Company, Inc. Mayer Electric Supply Company, Inc.

Mayer Acquisition Support Mayer Acquisition Support & Training Teams (MAST)& Training Teams (MAST)

Orientation

4 hours

6-10 people in a group

Leadership Feedback

East Coast Needs

Assessment

Next Generation Visit

45 minutes

Must follow orientation

Systems Orientation

4 hours

30 days prior to “Go-Live”

Pre “Go-Live” MAST

Orientation

1 hour

worksheets, training

resources, MayerNet,

systems docs, forms

Division Go-to Person OJT

?

Myers Briggs

2 hours

Week 1 Week 2 Week 3 Week 4

Check-up

60 days post conversion

East Coast Audit

Performed by Quality

120 days post conversion

Needs assessmentNeeds assessment

• Interview each associate—30 minInterview each associate—30 min

• Determine any special needs for that Determine any special needs for that associateassociate

• List of equipment & other special List of equipment & other special resources needed at the branchresources needed at the branch

• Confirm our resource allocations for Confirm our resource allocations for the conversion the conversion

Myers-Briggs Type IndicatorMyers-Briggs Type Indicator

• Tied back to your assessmentsTied back to your assessments

• Provide the team an understanding of different Provide the team an understanding of different types using the MBTItypes using the MBTI

• Types are related to change-readinessTypes are related to change-readiness

• Types are related to learning stylesTypes are related to learning styles

• Help the individuals assess their learning and Help the individuals assess their learning and coping stylescoping styles

• MBTI stimulates positive growthMBTI stimulates positive growth

• Provide a positive framework prior to the Go LiveProvide a positive framework prior to the Go Live

Visit by the Next GenerationVisit by the Next Generation

• Collat daughters (in tandem, trio, or solo) Collat daughters (in tandem, trio, or solo) will visit ECD. will visit ECD.

• Purpose is to communicate a message of Purpose is to communicate a message of “family”“family”

• Reinforce the need for positive leadershipReinforce the need for positive leadership

MASTMAST

• Mayer Acquisition Support & TrainingMayer Acquisition Support & Training– Mayer AssociatesMayer Associates– One-on-one supportOne-on-one support– During “go live”During “go live”– For the week after thatFor the week after that

•and for as long as needed—at least four and for as long as needed—at least four weeksweeks

Opportunity to grow & Opportunity to grow & developdevelop

• Mayer associates want to shareMayer associates want to share

• They want to help youThey want to help you

• Many want to be more visibleMany want to be more visible

• All are volunteersAll are volunteers– Please make them feel welcomePlease make them feel welcome

• PUT THEM TO WORK FOR YOU!PUT THEM TO WORK FOR YOU!

Objective of This ApproachObjective of This Approach

• Keep the business going during Keep the business going during conversionconversion

• Provide one-on-one support from Provide one-on-one support from Mayer expertsMayer experts

• Expose associates to a variety of best Expose associates to a variety of best practicespractices

• Sort through practices that “work” but Sort through practices that “work” but not best, for your operationnot best, for your operation

MAST Team Objectives, 2MAST Team Objectives, 2

• Provide learning by doing—”hands Provide learning by doing—”hands on” during the workflowon” during the workflow

• Eliminate time spent in the Eliminate time spent in the classroom environmentclassroom environment

• Give you Mayer associates for Give you Mayer associates for resources—ongoing networkingresources—ongoing networking

• Prepare you to help other converted Prepare you to help other converted associatesassociates

The approachThe approach

• Week 1: Staying Alive – Learn by Week 1: Staying Alive – Learn by doingdoing

• Week 2: More structuredWeek 2: More structured—”intermediate” issues—”intermediate” issues

• Week 3: More structured, fewer Week 3: More structured, fewer resources—advanced issuesresources—advanced issues

• Week 4: Evaluation: are you ready to Week 4: Evaluation: are you ready to steer your own shipsteer your own ship

Go Live ScheduleGo Live Schedule

Event Location Start Date End DateWeek 1 - Go-Live Charleston 04/04/05 04/08/05Week 1 - Go-Live Savannah 04/04/05 04/08/05Week 1 - Go-Live Greenville, SC 05/09/05 05/13/05Week 1 - Go-Live Columbia 05/09/05 05/13/05Week 1 - Go-Live Charlotte 06/06/05 06/10/05Week 1 - Go-Live Greensboro Branch 08/08/05 08/12/05Week 1 - Go-Live Durham 08/08/05 08/12/05Week 1 - Go-Live Greenville, NC 09/05/05 09/09/05Week 1 - Go-Live Wilmington 09/05/05 09/09/05Week 1 - Go-Live Richmond/Petersburg 10/03/05 10/07/05Week 1 - Go-Live Chesapeake 10/03/05 10/07/05Week 1 - Go-Live Newport News 10/03/05 10/07/05

Systems OrientationSystems Orientation

• Required of everyoneRequired of everyone

• Hands on—WinTerms in conference Hands on—WinTerms in conference roomsrooms

• OneWorld fundamental skillsOneWorld fundamental skills

• Navigating in OneWorldNavigating in OneWorld

““Go To” Person OJTGo To” Person OJT

• Bring to Birmingham a person from each Bring to Birmingham a person from each branchbranch

• ““Go To” person because people now “go Go To” person because people now “go to” this person for helpto” this person for help

• Objective is to make this person aware of Objective is to make this person aware of the resources available to helpthe resources available to help

• Also to introduce some tasks to the personAlso to introduce some tasks to the person• ““Itinerary” suitable for the operations Itinerary” suitable for the operations

manager or general managermanager or general manager

MAST Team OrientationMAST Team Orientation

• Introduces job aids prepared for the Introduces job aids prepared for the conversionconversion

• Reviews mayerNET systems and procedural Reviews mayerNET systems and procedural instructionsinstructions

• Identifies forms on the mayerNETIdentifies forms on the mayerNET• Focuses on the objectives for the remaining Focuses on the objectives for the remaining

weeksweeks• Lays down the ground rules for how the Lays down the ground rules for how the

Maddux and Mayer associates will interactMaddux and Mayer associates will interactDone in conjunction with the MBTIDone in conjunction with the MBTI

Week 1: Learning by doingWeek 1: Learning by doing

• Objective is to keep the business Objective is to keep the business goinggoing

• As transparent as possible for As transparent as possible for customerscustomers

• Reassured associatesReassured associates

• One-on-one coverageOne-on-one coverage

• Associates will learn by doing the job Associates will learn by doing the job alongside a Mayer resourcealongside a Mayer resource

Week 2: Structured trainingWeek 2: Structured training

• Specific, structured trainingsSpecific, structured trainings– Required of those who have to do the Required of those who have to do the

taskstasks

• Specific, structured interventionsSpecific, structured interventions– Cross training in the warehouseCross training in the warehouse– Operations Manager dutiesOperations Manager duties– Inside & CounterInside & Counter

• Almost one-on-oneAlmost one-on-one

Week 3: Learning transferWeek 3: Learning transfer

• Specific OJT Checksheets to evaluate Specific OJT Checksheets to evaluate everyoneeveryone

• Fewer resourcesFewer resources

• Resources are identifying & Resources are identifying & addressing ongoing needsaddressing ongoing needs

• Yes/no—needs more trainingYes/no—needs more training

Week 4: On Their Own?Week 4: On Their Own?

• Decision point: did we fulfill our Decision point: did we fulfill our objectives?objectives?– If yes, “certification”If yes, “certification”– If not, more resources will remain in If not, more resources will remain in

place.place.– If not, we must evaluate why no.If not, we must evaluate why no.

About one-quarter the resources of About one-quarter the resources of Week 1.Week 1.

60-Day Check Up60-Day Check Up

• Background checks on key processesBackground checks on key processes

• Visits as neededVisits as needed

• Informal but focusedInformal but focused

120-day Audit120-day Audit

• QA will be asked to perform an audit QA will be asked to perform an audit to determine what gaps remain to determine what gaps remain between expectations and between expectations and performanceperformance

Mayer Acquisition Support Mayer Acquisition Support & Training Teams (MAST)& Training Teams (MAST)

ResourcesResources

Purpose: OJT Check Sheet Purpose: OJT Check Sheet

• Tool used to facilitate on the job training Tool used to facilitate on the job training – How often each topic experienced (week 1 & 2)How often each topic experienced (week 1 & 2)– Communication between MAST TeamsCommunication between MAST Teams– If associate can be “certified” (week 3 & 4)If associate can be “certified” (week 3 & 4)– Guide for MAST team & associates during Guide for MAST team & associates during

conversion weeks through training process.conversion weeks through training process.

OJT: MAST OrientationOJT: MAST Orientation

• Included in MAST Orientation binder Included in MAST Orientation binder Based on position title and results of Based on position title and results of their needs assessment.their needs assessment.– Room for MAST Team to add topics if Room for MAST Team to add topics if

needed.needed.– Check sheet stays with associateCheck sheet stays with associate

• Associates see what topics they will Associates see what topics they will be trained and see how progress will be trained and see how progress will be monitored.be monitored.

OJT: Week 1OJT: Week 1

• Check sheet updated as tasks are Check sheet updated as tasks are performed.performed.– MAST Team member and the associate update.MAST Team member and the associate update.– "Tick mark" recorded for each time particular "Tick mark" recorded for each time particular

topic is covered during week 1 in the space topic is covered during week 1 in the space provided. Shade in if completely practiced.provided. Shade in if completely practiced.

• Measurement of how many opportunities to Measurement of how many opportunities to "learn by doing" are taking place naturally. "learn by doing" are taking place naturally.

• Information gathered helps incoming week 2 Information gathered helps incoming week 2 team see what has already been team see what has already been accomplished and where gaps may exist.accomplished and where gaps may exist.

Week 1

Shade in the entire cell if you have practiced frequently.

OJT: Week 2OJT: Week 2

• Check sheet reviewed to find areas of Check sheet reviewed to find areas of focus to begin week 2 (MAST & associate)focus to begin week 2 (MAST & associate)

• Process same as week 1 with more Process same as week 1 with more emphasis on areas of focus.emphasis on areas of focus.

• Information gathered helps incoming Information gathered helps incoming week 3 team see what has already been week 3 team see what has already been accomplished and where gaps may exist.accomplished and where gaps may exist.

OJT: Week 3OJT: Week 3

• Guide to confirm if topics have been masteredGuide to confirm if topics have been mastered• Associate demonstrates ability/understanding Associate demonstrates ability/understanding

of topics to MAST Team member.of topics to MAST Team member.– Certified Y/N? in week 3 space providedCertified Y/N? in week 3 space provided– Insures that the associate has learned the topics Insures that the associate has learned the topics

they need to function in their roles.they need to function in their roles.

• Critical point in the process to verify if associate Critical point in the process to verify if associate has been prepared/trained properly.has been prepared/trained properly.

• Information gathered helps incoming week 4 Information gathered helps incoming week 4 team and training department see where gaps team and training department see where gaps may exist.may exist.

HML

YYN Needs more here!

100365100365

Week 3

OJT: Week 4OJT: Week 4

• Focus on any items not certified during week 3Focus on any items not certified during week 3• Associate demonstrates ability/understanding Associate demonstrates ability/understanding

of topics to MAST Team member.of topics to MAST Team member.– Certified Y/N? in week 4 space providedCertified Y/N? in week 4 space provided– Insures entire location is ready to function post Insures entire location is ready to function post

conversion with all associates certified in their roles conversion with all associates certified in their roles and all key topics. and all key topics.

• Training Director determines if location is Training Director determines if location is certified based on feedback from MAST Teams. certified based on feedback from MAST Teams.

• MAST Team member sends copy of completed MAST Team member sends copy of completed check sheet to training as recordcheck sheet to training as record

HML

YYN Needs more here!

100365100365

Y 101254

Week 4

OJT: Post ConversionOJT: Post Conversion

• If items need to be addressed post If items need to be addressed post conversion, they will be scheduled conversion, they will be scheduled accordingly.accordingly.