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Page 1: Lara Srivastava New Media Prospects and Challenges EPFL ... · 2005 Average cost of ICT usage worldwide, in US$, 2003-2005 price of mobile services hasn’t decreased at same rate

new media for information and communication:

prospects and challengeslara srivastava

international telecommunication union

[email protected]

Page 2: Lara Srivastava New Media Prospects and Challenges EPFL ... · 2005 Average cost of ICT usage worldwide, in US$, 2003-2005 price of mobile services hasn’t decreased at same rate

Executive Master in e-Governance (e-Gov) 2006/07, EPFL, Lausanne, Switzerland, 10th October 2006 © International Telecommunication Union, 2006 2

back in the old days

Page 3: Lara Srivastava New Media Prospects and Challenges EPFL ... · 2005 Average cost of ICT usage worldwide, in US$, 2003-2005 price of mobile services hasn’t decreased at same rate

Executive Master in e-Governance (e-Gov) 2006/07, EPFL, Lausanne, Switzerland, 10th October 2006 © International Telecommunication Union, 2006 3

1844: “what hath God wrought”

Page 4: Lara Srivastava New Media Prospects and Challenges EPFL ... · 2005 Average cost of ICT usage worldwide, in US$, 2003-2005 price of mobile services hasn’t decreased at same rate

Executive Master in e-Governance (e-Gov) 2006/07, EPFL, Lausanne, Switzerland, 10th October 2006 © International Telecommunication Union, 2006 4

In 1864, radio is predicted and in 1887, it is detected…

Page 5: Lara Srivastava New Media Prospects and Challenges EPFL ... · 2005 Average cost of ICT usage worldwide, in US$, 2003-2005 price of mobile services hasn’t decreased at same rate

Executive Master in e-Governance (e-Gov) 2006/07, EPFL, Lausanne, Switzerland, 10th October 2006 © International Telecommunication Union, 2006 5

And in 1865, the ITU was born as:

the International “Telegraph” Union

Page 6: Lara Srivastava New Media Prospects and Challenges EPFL ... · 2005 Average cost of ICT usage worldwide, in US$, 2003-2005 price of mobile services hasn’t decreased at same rate

Executive Master in e-Governance (e-Gov) 2006/07, EPFL, Lausanne, Switzerland, 10th October 2006 © International Telecommunication Union, 2006 6

The ITU: an enduring institution• ITU is the oldest international organization in the

world…– … with its work spanning three centuries

• The organization pre-dates the United Nations, and is now one of its specialized agencies

• A recent report by Booz Allen Hamilton and leading scholars ranks the ITU among the “World's Top 10 Most Enduring Institutions”, one that has:

“changed and grown in unswerving pursuit of success and relevance - yet remained truethrough time to its founding principles"

Page 7: Lara Srivastava New Media Prospects and Challenges EPFL ... · 2005 Average cost of ICT usage worldwide, in US$, 2003-2005 price of mobile services hasn’t decreased at same rate

Executive Master in e-Governance (e-Gov) 2006/07, EPFL, Lausanne, Switzerland, 10th October 2006 © International Telecommunication Union, 2006 7

the good old days?

1910: Lars Magnus Ericsson and his wife Hilda

Page 8: Lara Srivastava New Media Prospects and Challenges EPFL ... · 2005 Average cost of ICT usage worldwide, in US$, 2003-2005 price of mobile services hasn’t decreased at same rate

Executive Master in e-Governance (e-Gov) 2006/07, EPFL, Lausanne, Switzerland, 10th October 2006 © International Telecommunication Union, 2006 8

trends today

Page 9: Lara Srivastava New Media Prospects and Challenges EPFL ... · 2005 Average cost of ICT usage worldwide, in US$, 2003-2005 price of mobile services hasn’t decreased at same rate

Executive Master in e-Governance (e-Gov) 2006/07, EPFL, Lausanne, Switzerland, 10th October 2006 © International Telecommunication Union, 2006 9

trends and tendencies• Innovation and transition to digital

technologies• Growing value of information, especially

timely and on-the-go information:“always on”

• Speed, speed and more speed • IP (internet protocol) as a critical

network enabler• Mobility as key network requirement

P l it f t bl ICT d i

Page 10: Lara Srivastava New Media Prospects and Challenges EPFL ... · 2005 Average cost of ICT usage worldwide, in US$, 2003-2005 price of mobile services hasn’t decreased at same rate

Executive Master in e-Governance (e-Gov) 2006/07, EPFL, Lausanne, Switzerland, 10th October 2006 © International Telecommunication Union, 2006 10

still like talking more than eating!

60

80

100

120

140

1990 1991 1992 1993 1994 1995 1996 1997 1998 1999 2000 2001 2002 2003

Index : 1990 = 100 Communications

Health

Education

Housing, water, electricity, gas andother fuelsRecreation and Culture

Transport

Alcoholic beverages, tobacco andnarcoticsRestaurants and hotels

Furnishings, households equipment androutine maintenance of the houseFood and non-alcoholic beverages

Clothing and footwear

Source: OECD

Page 11: Lara Srivastava New Media Prospects and Challenges EPFL ... · 2005 Average cost of ICT usage worldwide, in US$, 2003-2005 price of mobile services hasn’t decreased at same rate

Executive Master in e-Governance (e-Gov) 2006/07, EPFL, Lausanne, Switzerland, 10th October 2006 © International Telecommunication Union, 2006 11

int’l user base continues to grow

81

113133

145166

2002 2003 2004 2005 2006.Source: ITU

Number of economies with commercial broadband

0

500

1'000

1'500

2'000

2'500

1995 1996 1997 1998 1999 2000 2001 2002 2003 2004 2005

fixed linesmobile subscribers

2.14 billion mobile1.28 billion fixed (est.)

Source: ITU

Mobile vs. fixed

Page 12: Lara Srivastava New Media Prospects and Challenges EPFL ... · 2005 Average cost of ICT usage worldwide, in US$, 2003-2005 price of mobile services hasn’t decreased at same rate

Executive Master in e-Governance (e-Gov) 2006/07, EPFL, Lausanne, Switzerland, 10th October 2006 © International Telecommunication Union, 2006 12

Source: ITU0 5 10 15 20 25 30

United StatesJapanIsrael

BelgiumTaiwan, China

SwedenCanadaNorwayFinland

SwitzerlandHong Kong, China

DenmarkNetherlandsKorea (Rep.)

Iceland

DSLCableOther

Top 15 Broadband economies, Jan 2006Total penetration (per 100 capita), by technology

25.25.3

26.7

25.0

16.

23.423.1

22.521.9

020.

17.7

26.7%

711

1724

2934

47

56

4 6 810

1214

1618

24

30

1 2 3 4321

Mar

-03

Jun-

03

Sep-

03

Dec

-03

Mar

-04

Jun-

04

Sep-

04

Dec

-04

Mar

-05

Jun-

05

Sep-

05

Dec

-05

Mar

-06

CDMA 2000 1x EV-DO

W-CDMA

Total (March 2006): 86.2 million

Source: ITU, adapted from 3G today and CDG

more speed: both fixed and mobile broadband on the rise

Page 13: Lara Srivastava New Media Prospects and Challenges EPFL ... · 2005 Average cost of ICT usage worldwide, in US$, 2003-2005 price of mobile services hasn’t decreased at same rate

Executive Master in e-Governance (e-Gov) 2006/07, EPFL, Lausanne, Switzerland, 10th October 2006 © International Telecommunication Union, 2006 13

shrinking divide: faster for mobile

MOBILE

FIXED

Page 14: Lara Srivastava New Media Prospects and Challenges EPFL ... · 2005 Average cost of ICT usage worldwide, in US$, 2003-2005 price of mobile services hasn’t decreased at same rate

Executive Master in e-Governance (e-Gov) 2006/07, EPFL, Lausanne, Switzerland, 10th October 2006 © International Telecommunication Union, 2006 14

why the mobile is king• Connectivity first

– connectivity is the raison d’être of the mobile• Cross-cutting

– age, gender, income

• Portability – smaller and more portable than laptop

• Physical proximity– at day, at night, standing still, on the move

• Intimacy and emotional attachment– many can’t leave home without it

• Individuality and identity– accessory, personal diary, status symbol

Page 15: Lara Srivastava New Media Prospects and Challenges EPFL ... · 2005 Average cost of ICT usage worldwide, in US$, 2003-2005 price of mobile services hasn’t decreased at same rate

Executive Master in e-Governance (e-Gov) 2006/07, EPFL, Lausanne, Switzerland, 10th October 2006 © International Telecommunication Union, 2006 15

convergence towards mobile broadband

Page 16: Lara Srivastava New Media Prospects and Challenges EPFL ... · 2005 Average cost of ICT usage worldwide, in US$, 2003-2005 price of mobile services hasn’t decreased at same rate

Executive Master in e-Governance (e-Gov) 2006/07, EPFL, Lausanne, Switzerland, 10th October 2006 © International Telecommunication Union, 2006 16

impact of convergence • creates new services

– mobile TV, VoIP– new billing models (multiple play)

• introduces rapid changes– how quickly some mobile users gave up fixed phones altogether

• fosters more competition– for broadband: between cable TV, satellite, xDSL, FTTh

• opens markets for new entrants– new ISPs providing broadband TV, eg. Free’s freebox

• encourages old players to enter new areas– plain old copper can provide broadband access, so incumbent fixed

line players can offer new television-like services (e.g. BT Hub)

Page 17: Lara Srivastava New Media Prospects and Challenges EPFL ... · 2005 Average cost of ICT usage worldwide, in US$, 2003-2005 price of mobile services hasn’t decreased at same rate

Executive Master in e-Governance (e-Gov) 2006/07, EPFL, Lausanne, Switzerland, 10th October 2006 © International Telecommunication Union, 2006 17

towards mobile broadband

Source: MIC

Page 18: Lara Srivastava New Media Prospects and Challenges EPFL ... · 2005 Average cost of ICT usage worldwide, in US$, 2003-2005 price of mobile services hasn’t decreased at same rate

Executive Master in e-Governance (e-Gov) 2006/07, EPFL, Lausanne, Switzerland, 10th October 2006 © International Telecommunication Union, 2006 18

applications & growth drivers for mobile broadband

Source: WINNER,, Final usage scenarios. 30/06/2005;“Parameters for Tele-traffic Characterization in enhanced UMTS2” and University of Beira, Portugal, 2003, as cited by Siemens, NGMN Technical White Paper, 2006

Page 19: Lara Srivastava New Media Prospects and Challenges EPFL ... · 2005 Average cost of ICT usage worldwide, in US$, 2003-2005 price of mobile services hasn’t decreased at same rate

Executive Master in e-Governance (e-Gov) 2006/07, EPFL, Lausanne, Switzerland, 10th October 2006 © International Telecommunication Union, 2006 19

untapped markets, untapped revenue opportunities

but it would seem that no one player can go it alone…

Page 20: Lara Srivastava New Media Prospects and Challenges EPFL ... · 2005 Average cost of ICT usage worldwide, in US$, 2003-2005 price of mobile services hasn’t decreased at same rate

Executive Master in e-Governance (e-Gov) 2006/07, EPFL, Lausanne, Switzerland, 10th October 2006 © International Telecommunication Union, 2006 20

the original vision of IMT-2000 based on “complementarity”

IM T -2 0 0 0

W L A Ntyp e

C e llu la r2 n d g e n .

S h o rt R a n g eC o n n e c tiv ity

W ire lin ex D S L

o th e re n tit ie s

D ig ita lB ro a d c a s t

re tu rn c h a n n e le .g . c e llu la r

d o w n lo a d c h a n n e l

N e w R a d ioIn te r fa c e

S e rv ic e s a n dA p p lic a tio n s

IP b a s e d C o re N e tw o rk

IM T -2 0 0 0

W L A Ntyp e

C e llu la r2 n d g e n .

S h o rt R a n g eC o n n e c tiv ity

W ire lin ex D S L

o th e re n tit ie s

D ig ita lB ro a d c a s t

re tu rn c h a n n e le .g . c e llu la r

d o w n lo a d c h a n n e l

N e w R a d ioIn te r fa c e

S e rv ic e s a n dA p p lic a tio n s

IP b a s e d C o re N e tw o rk

Source: ITU WP 8F

Page 21: Lara Srivastava New Media Prospects and Challenges EPFL ... · 2005 Average cost of ICT usage worldwide, in US$, 2003-2005 price of mobile services hasn’t decreased at same rate

Executive Master in e-Governance (e-Gov) 2006/07, EPFL, Lausanne, Switzerland, 10th October 2006 © International Telecommunication Union, 2006 21

regulatory and policy challenges

Page 22: Lara Srivastava New Media Prospects and Challenges EPFL ... · 2005 Average cost of ICT usage worldwide, in US$, 2003-2005 price of mobile services hasn’t decreased at same rate

Executive Master in e-Governance (e-Gov) 2006/07, EPFL, Lausanne, Switzerland, 10th October 2006 © International Telecommunication Union, 2006 22

keeping up with rapid innovation• impact of convergence and fast-

paced innovation means that traditional definitions may no longer be relevant

• today TV can be seen on mobiles and voice calls can be made on a computer

• as such, there is an increasing need to aim for technological neutrality when issuing licenses

Page 23: Lara Srivastava New Media Prospects and Challenges EPFL ... · 2005 Average cost of ICT usage worldwide, in US$, 2003-2005 price of mobile services hasn’t decreased at same rate

Executive Master in e-Governance (e-Gov) 2006/07, EPFL, Lausanne, Switzerland, 10th October 2006 © International Telecommunication Union, 2006 23

spectrum and licensing• spectrum allocation

– increasing demands on spectrum – e.g. 3.5GHz band is the most widely available band

allocated for broadband wireless access worldwide, except for US - but 3.5 GHz is mainly allocated to fixed services

– line between 3G/4G environments and broadband wireless access is blurring and is set to converge

– availability of new bands? • licensing regimes

– how to license future services? Who should provide services like WiMax: mobile operators or fixed line providers? and why?

– who will provide services beyond 3G?

Page 24: Lara Srivastava New Media Prospects and Challenges EPFL ... · 2005 Average cost of ICT usage worldwide, in US$, 2003-2005 price of mobile services hasn’t decreased at same rate

Executive Master in e-Governance (e-Gov) 2006/07, EPFL, Lausanne, Switzerland, 10th October 2006 © International Telecommunication Union, 2006 24

0

10

20

30

40

50

60

70

Cos

t (U

SD)

mobile basket23%

2003 2003 20032005 2005 2005

20 hours' Internet access25%

broadband($/100 kbps) 40%

0

10

20

30

40

50

60

70

Cos

t (U

SD)

mobile basket23%

2003 2003 20032005 2005 2005

20 hours' Internet access25%

broadband($/100 kbps) 40%

Average cost of ICT usage worldwide, in US$, 2003-2005

price of mobile services hasn’t decreased at same rate as broadband, internet

affordability

Source: ITU World Information Society Report

0.060.07

0.10

0.140.16

Americas Asia Africa Europe Oceania

Average price of an SMS, in US$, 2005

cheap-to-produce services, e.g. SMS, priced well-above cost in some regions

Page 25: Lara Srivastava New Media Prospects and Challenges EPFL ... · 2005 Average cost of ICT usage worldwide, in US$, 2003-2005 price of mobile services hasn’t decreased at same rate

Executive Master in e-Governance (e-Gov) 2006/07, EPFL, Lausanne, Switzerland, 10th October 2006 © International Telecommunication Union, 2006 25

example: mobile roaming

• Roaming charges vary widely, with the highest rate found by EC to be 13 euros a minute (Maltese calling home from Latvia)

• EC now proposing a regulation (consultation period ended in May 2006) which will be put into effect no earlier than summer 2007

• roaming =15% of global mobile revenues in 2004 (US$78.6 billion)

• EC first looked into issue in 2000, but to not much avail• In 2005, a tariff comparison website was set-up

Page 26: Lara Srivastava New Media Prospects and Challenges EPFL ... · 2005 Average cost of ICT usage worldwide, in US$, 2003-2005 price of mobile services hasn’t decreased at same rate

Executive Master in e-Governance (e-Gov) 2006/07, EPFL, Lausanne, Switzerland, 10th October 2006 © International Telecommunication Union, 2006 26

ensuring a level playing-field is still a challenge

• ICT regulatory trends in Europe: – from ex ante to ex post– roll back of sector-specific

regulation as markets become more competitive infavour of competition law

• mobile has traditionally been less regulated than fixed– many of the larger mobile markets remain relatively

concentrated in Europe • in the broadband world, concerns over access to

incumbent’s networks persist in many areas

Page 27: Lara Srivastava New Media Prospects and Challenges EPFL ... · 2005 Average cost of ICT usage worldwide, in US$, 2003-2005 price of mobile services hasn’t decreased at same rate

Executive Master in e-Governance (e-Gov) 2006/07, EPFL, Lausanne, Switzerland, 10th October 2006 © International Telecommunication Union, 2006 27

SMS interconnection• by some estimates, the total SMS

revenues in 2005 were about 75 billion USD. Compare this to: – Global box office: 25-30 billion – Global music industry revenues: 35 billion– Videogaming, consoles & all software: 40 billion

• though SMS interconnection costs are very low, retail costs remain high

• this does not bode well for future mobile data and multimedia pricing

• though little has been done thus far, some regulators are imposing price caps on SMS termination (e.g. ARCEP).

• but some argue that intervention at retail level (rather than wholesale) may be required

Page 28: Lara Srivastava New Media Prospects and Challenges EPFL ... · 2005 Average cost of ICT usage worldwide, in US$, 2003-2005 price of mobile services hasn’t decreased at same rate

Executive Master in e-Governance (e-Gov) 2006/07, EPFL, Lausanne, Switzerland, 10th October 2006 © International Telecommunication Union, 2006 28

managing content• regulating specific forms of content

– the 3Gs– increasing use of camera phones

and user-generated content – protection of minors

• advertising – advertising rights & responsibilities

– the problem of spam

• copyright and DRM– prevention of piracy & payment of appropriate royalties– rewarding content creation without limiting distribution– use of universal principles for DRM

• regulation of mobile transactions & mobile payments

Page 29: Lara Srivastava New Media Prospects and Challenges EPFL ... · 2005 Average cost of ICT usage worldwide, in US$, 2003-2005 price of mobile services hasn’t decreased at same rate

Executive Master in e-Governance (e-Gov) 2006/07, EPFL, Lausanne, Switzerland, 10th October 2006 © International Telecommunication Union, 2006 29

EU and content

• Europe’s TWF Directive now being amended as Audiovisual Media Services Directive (AMS)– to cover (scheduled and on-demand) media services over internet,

mobile, telecom, broadcasting and over “any other electronic network whose principal purpose is the provision of moving images to the general public”

– regardless of technology used, multimedia services will be subject to a minimum standard of protection relating to e.g. advertising, discrimination, incitement to hatred

- Thus the directive will extend regulation to control audio-visual media services that have, until now, been untouched by specific regulatory intervention, and left to MS’s general laws (and self-regulation has been the norm)

• traditional separation of broadcasting and telecommunications giving way to increasing convergence: both in terms of media & regulation

Page 30: Lara Srivastava New Media Prospects and Challenges EPFL ... · 2005 Average cost of ICT usage worldwide, in US$, 2003-2005 price of mobile services hasn’t decreased at same rate

Executive Master in e-Governance (e-Gov) 2006/07, EPFL, Lausanne, Switzerland, 10th October 2006 © International Telecommunication Union, 2006 30

impact of new media on human society

Page 31: Lara Srivastava New Media Prospects and Challenges EPFL ... · 2005 Average cost of ICT usage worldwide, in US$, 2003-2005 price of mobile services hasn’t decreased at same rate

Executive Master in e-Governance (e-Gov) 2006/07, EPFL, Lausanne, Switzerland, 10th October 2006 © International Telecommunication Union, 2006 31

Blurring boundaries• Private sphere becomes public

– Greater freedom of action– questions of etiquette

e.g. “forced eavesdropping”– phenomenon of social networking

• Public sphere becomes private– Continuity of connectivity – Perception of social distance– Group dynamics

Page 32: Lara Srivastava New Media Prospects and Challenges EPFL ... · 2005 Average cost of ICT usage worldwide, in US$, 2003-2005 price of mobile services hasn’t decreased at same rate

Executive Master in e-Governance (e-Gov) 2006/07, EPFL, Lausanne, Switzerland, 10th October 2006 © International Telecommunication Union, 2006 32

individuality, privacy & surveillance• growth of citizen journalism

– through use of camera phones, moblogging, all human activities susceptible of being recorded

– climate of security threats and terrorism may mean that vigilantes become increasingly common

• data perpetuity– privacy as a commodity

• such an environment of surveillance (real of perceived) may lead to lack of individuality, self-expression and greater anxiety in decision-making (no matter how small) – these elements are crucial to individual and societal development

Page 33: Lara Srivastava New Media Prospects and Challenges EPFL ... · 2005 Average cost of ICT usage worldwide, in US$, 2003-2005 price of mobile services hasn’t decreased at same rate

Executive Master in e-Governance (e-Gov) 2006/07, EPFL, Lausanne, Switzerland, 10th October 2006 © International Telecommunication Union, 2006 33

the responsibility of communication• nuisance• punctuality • keeping options open• spontaneity of

communication• illusion of communication

– second lives– alternate identities

Page 34: Lara Srivastava New Media Prospects and Challenges EPFL ... · 2005 Average cost of ICT usage worldwide, in US$, 2003-2005 price of mobile services hasn’t decreased at same rate

Executive Master in e-Governance (e-Gov) 2006/07, EPFL, Lausanne, Switzerland, 10th October 2006 © International Telecommunication Union, 2006 34

a wider approach is required

Socio-ethical principlesSoci

o-et

hica

l prin

cipl

es

Socio-ethical principles

Mobile phone jammers

Biometrics Content filters

P3P/Privacypreferences

Encryption

BBB-type programmes

codes of conductself-regulation

TECHNICAL

MARKET‐BASED

POLICY/REGULATORY

legislation/guidelinesconsumer advocacy

accountability

user education

harmonization

ID management tools

public awareness

privacy certification

user consent

DRM tools

Source: ITU

Page 35: Lara Srivastava New Media Prospects and Challenges EPFL ... · 2005 Average cost of ICT usage worldwide, in US$, 2003-2005 price of mobile services hasn’t decreased at same rate

Executive Master in e-Governance (e-Gov) 2006/07, EPFL, Lausanne, Switzerland, 10th October 2006 © International Telecommunication Union, 2006 35

a future network of things

Page 36: Lara Srivastava New Media Prospects and Challenges EPFL ... · 2005 Average cost of ICT usage worldwide, in US$, 2003-2005 price of mobile services hasn’t decreased at same rate

Executive Master in e-Governance (e-Gov) 2006/07, EPFL, Lausanne, Switzerland, 10th October 2006 © International Telecommunication Union, 2006 36

the next internet: internet of things?• RFID and related technologies have the

potential to tag every item on the planet• As such, everyday items could be identified,

tracked, and monitored• The tag can also contain valuable information

about an item, e.g. price, ingredients• Combined with sensors, RFID systems can

create context aware application, creating an even stronger link between real and virtual

Page 37: Lara Srivastava New Media Prospects and Challenges EPFL ... · 2005 Average cost of ICT usage worldwide, in US$, 2003-2005 price of mobile services hasn’t decreased at same rate

Executive Master in e-Governance (e-Gov) 2006/07, EPFL, Lausanne, Switzerland, 10th October 2006 © International Telecommunication Union, 2006 37

dropping cost and size

Source: E. Fleisch, University of St. Gallen, Switzerland Time

Min

iatu

rizat

ion

and

cost

redu

ctio

n

(2) PCs

(1) Mainframe

(4) Smart Things

(3) Mobiles / Smart Cards

Page 38: Lara Srivastava New Media Prospects and Challenges EPFL ... · 2005 Average cost of ICT usage worldwide, in US$, 2003-2005 price of mobile services hasn’t decreased at same rate

Executive Master in e-Governance (e-Gov) 2006/07, EPFL, Lausanne, Switzerland, 10th October 2006 © International Telecommunication Union, 2006 38

key implications• privacy and data protection mechanisms will

need to be further elaborated– when and how can information

on the tag be accessed? – when should the tag remain

active after an item is purchased? • who will govern the system of identifiers? • in order for a truly global “internet of things” to

be created, greater efforts at standardization are required

Page 39: Lara Srivastava New Media Prospects and Challenges EPFL ... · 2005 Average cost of ICT usage worldwide, in US$, 2003-2005 price of mobile services hasn’t decreased at same rate

ITU Internet Reports 2005THE INTERNET OF THINGS

Over 200 pages of analysis, including statistical annex

www.itu.int/internetofthings/

THE ITU NEW INITIATIVES PROGRAMMEResearch & policy analysis (reports, workshops)on a wide range of topics since 1999

www.itu.int/ni

ITU Internet Reports 2006

digital.lifedigital.life

Coming in December 2006!www.itu.int/osg/spu/publications/digitalife

Page 40: Lara Srivastava New Media Prospects and Challenges EPFL ... · 2005 Average cost of ICT usage worldwide, in US$, 2003-2005 price of mobile services hasn’t decreased at same rate

Executive Master in e-Governance (e-Gov) 2006/07, EPFL, Lausanne, Switzerland, 10th October 2006 © International Telecommunication Union, 2006 40

t h a n k s

international telecommunication union

[email protected]

NA

SA