lanes web site, and make a payment through the internet ...credit card transaction, please identify...

Lanes web site, and make a payment through the internet portal. The third one is for violators on the 91 Express Lanes to pay for their violation(s). The fourth one is either by calling into the Customer Service Center (CSC) or walking into the CSC and making a payment face-to-face with a Customer Services Representative (CSR). Currently for PASS Sales, at the OCTA store, sales representatives will swipe a card using their keyboard. This will process the sale transaction. For phone and web sales, cards are not verified at the point of sale; card verification is done at time of order fulfillment (usually next day).

Question 4: In reference to the OCTA Store bus pass and merchandise

sales- do you use a traditional credit card machines to process transactions- if so, please identify the terminal make and model (i.e. Hypercom T7P, Hypercom T4220 (IP), Verifone Omni 3750, Verifone VX570 (IP) etc.).

Response 4: Pass Sales is a Keyboard swipe (Cherry Model MY8000

POS keyboard). The 91 Express Lanes do not apply. Question 5: How many terminals are currently deployed? Response 5: Pass Sales has three computer keyboard swipe deployed.

The 91 Express Lanes do not apply. Question 6: Does OCTA own, rent, or lease the equipment. Response 6: This question is not relevant to the procurement. Question 7: Does OCTA accept PIN-based Debit cards transactions, if

accepting PIN-based transactions what kind of PIN Pad does OCTA use (i.e. VeriFone PIN pad 1000se, Hypercom P1300, etc.)?

Response 7: PIN-based Debit card transactions are not accepted at the

91 Express Lanes. Pass sales does not accept PIN-based debit transactions. Visa/Mastercard debit cards are processed as credit transactions.

Question 8: In reference to the OCTA Store website orders, does OCTA

use the Payflow Pro payment gateway? If not, what is the payment gateway vendor (i.e. Authorize.net, Cybersource, Verisign, etc.)?

Response 8: Pass Sales uses Skipjack. The 91 Express Lanes do not

apply. Question 9: In reference to the (2) ticket vending machines (TVM) which

sell select bus passes, what is the name of the TVM and what processing software, payment gateway, middleware does the machine use to handle the credit card processing?

Response 9: The TVM’s are ACS/Xerox machines, software unknown.

The payment gateway used is Skipjack. The 91 Express Lanes do not apply.

Question 10: How does OCTA process and authorize the SR-91 Toll

Road’s credit card transactions, please describe the current process and identify any hardware, software or payment gateway used to process the transactions?

Response 10: The 91 Express Lanes uses Payflow Pro and they have 4

separate accounts for 4 different transactions types (Rebill, CSC, TVC, and WEB), reference question number 3 above for the detail of these 4 types. The payment then goes through VeriSign and then onto the Merchant Services Account. Pass Sales do not apply.

Question 11: Since OCTA uses a Point of Sale (POS) system to process

credit card transaction, please identify the name of the system, identify the software/middleware used to handle the credit card processing (i.e. Tender Retail, PC Charge, IC Verify, etc.).

Response 11: Pass Sales uses a custom system (Great Plains). The 91

Express Lanes uses PayPal Payflow Pro. Question 12: Does OCTA use software (non-web) to process credit card

activity, if so, please identify the name of package and version (i.e. PC Charge ver. 5.7, Tender Retail MCM ver. 4.2.8, etc.).

Response 12: Pass Sales uses a custom system (Great Plains). The 91

Express Lanes do not apply.

Question 13: Do you process GSA/Government Procurement, Corporate, or Commercial Cards that require Level I or Level II reporting?

Response 13: Pass Sales does process Commuter Check Cards which

require a specific Merchant code. The 91 Express Lanes do not apply.

Question 14: Do you process large ticket Visa/MasterCard transactions

(i.e. Sale amount in excess of $5,000.00 per transaction)? Response 14: The 91 Express Lanes will have an excess of $5,000.00 as a

normal transaction amount on occasion. There has not been a transaction in excess of $5,000 since March 2010. Pass sales is not expected to have a transaction this large.

Question 15: If using credit card machines to process transactions the

terminal(s) must have a dedicated line to dial out for approvals- does your telecommunication system require a “9” to access an outside line?

Response 15: No terminals are used to process payments at the 91

Express Lanes or Pass Sales. The OCTA TVMs use cellular modems to connect to the internet and do not require a “9” to reach an outside line. All other parts of the OCTA system uses OCTA’s ISP and do not use dial out.

Question 16: Is this dedicated line analog or digital? Response 16: This question is not relevant to the procurement. Question 17: Does OCTA use an Interactive Voice Response (IVR)

telephone-based system to accept payments, if so what is the name of the vendor that provides the service? In addition, what is the name of the middleware/ software/payment gateway which handles the credit card processing (i.e. Authorize.net, PC Charge, IC Verify, etc.)?

Response 17: This question does not apply to the 91 Express Lanes. The

91 Express Lanes customized account management system directly interfaces with Paypal Payflow Pro to process the transactions. There is no IVR for the Pass Sales.

Question 18: Since OCTA accepts card payments via the internet, please confirm if you are using Payflow Pro as the payment gateway. If not using Payflow Pro what payment gateway is being used?

Response 18: The 91 Express Lanes use Payflow Pro. Pass Sales uses

Skipjack. Question 19: Since OCTA is interested in processing credit cards as

magnetic, non-magnetic or contactless transactions in a face-to face environment are you currently using a traditional credit card machine or a Point of Sale (POS) system to process these transactions?

Response 19: A traditional credit card machine or POS system is not

currently being used for the 91 Express Lanes. Pass Sales uses a custom POS system (Great Plains).

Question 20: Who is OCTA’s current merchant services provider? Response 20: Bank of America Merchant Services. Question 21: Does the pre-proposal conference have a phone number to

call for the meeting scheduled for August 28, 2013 at 2:00 PM (pacific time)?

Response 21: No. Question 22: Current Transaction Volumes Section - does the 52,000 per

month transactions and $2.8 million average monthly charges include the OCTA store volumes (12,000/$1.5 million for Fiscal Year 2012) or are they in addition to the 52,000/$2.8 million monthly volumes.

Response 22: The 12,000/$1.5 million for Fiscal Year 2012 are for Pass

Sales (OCTA store only). The 52,000/$2.8 million per month are only the 91 Express Lanes.

Question 23: If Respondents can provide all requirements without having

PayPal Payflow as the gateway, would OCTA consider replacing PayPal Payflow?

Response 23: The 91 Express Lanes will not replace the PayPal Payflow

gateway. OCTA will consider using PayPal Payflow

gateway if it can be integrated with the POS system (Great Plains version 10.x).

Question 24: Is OCTA looking for a quote to replace the existing POS

system or interface only to the existing system? Response 24: Not for the 91 Express Lanes. At this time, OCTA is only

working for an interface to the existing system. OCTA is not looking to replace the existing POS system on this procurement.

Question 25: What POS system is OCTA currently using? Response 25: OCTA currently uses Great Plains/Microsoft Dynamics

software in conjunction with Skipjack for Pass Sales. No POS system for 91 Express Lanes.

Question 26: What POS equipment is currently in use at the OCTA store?

How many cashiering stations are there? Response 26: Pass Sales: Cherry MY8000 keyboard with integrated card

reader in conjunction with Great Plains for Pass Sales. The 91 Express Lanes do not apply.

Question 27: Does OCTA charge a convenience fee to the consumer or

absorb all credit/debit/eCheck pass-through charges? Response 27: No. Question 28: If OCTA charges a convenience fee, what is the current

variable or flat rate that is charged by your processor? Response 28: This question does not apply. Question 29: Is the Respondent required to interface with the two-ticket

vending machines for the acceptance of credit/debit cards or is it cash only?

Response 29: Yes, the two ticket vending machines are credit/debit card

only. Debit cards are processed as credit only. Question 30: If interface is required for the vending machines, what are

the makes/models and vendor/application servicing them?

Response 30: The TVM’s are ACS/Xerox machines and support by ACS/Xerox software and hardware.

Question 31: Can OCTA break down the payment volume by channel

(e.g. 10,000 payments/month made through WEB, 5,000 through POS, etc.)?

Response 31: Credit Card transactions are processed four different ways

at the 91 Express Lanes. The first is automatic replenishment which looks at a customer’s balance and if it is below a pre-determined amount the credit card on file is automatically charged (approx. 84% of transactions). The second one is through the Internet; customers can log onto their account, via the 91 Express Lanes web site, and make a payment through the internet portal (approx. 6%). The third one is for violators on the 91 Express Lanes to pay for their violation(s) (about 3% of transactions). The fourth one is either by calling into the Customer Service Center (CSC) or walking into the CSC and making a payment face-to-face with a CSR (approx. 7%). For Pass Sales, approximately 39% of sales are through the store, 25% of sales through phone, 36% of sales through the web, and less than 1% of sales are through the TVM.

Question 32: In the scope of work background, it states that the current

“processing institution electronically transfers the proceeds (less processing discount) to the OCTA’s bank on a daily basis”. What is the reason why the processing discount fees are removed daily from proceeds? Is this an OCTA preference?

Response 32: Currently for Pass Sales, the gross revenue is transferred to

OCTA’s bank on a daily basis. The discount is debited from OCTA’s account once a month. Transferring the proceeds (less processing discount) to OCTA’s bank on a daily basis is not a requirement. Transferring the daily proceeds to OCTA’s bank account daily is a requirement. Currently for the 91 Express Lanes, to clarify the scope of work: the proceeds are transferred to OCTA’s bank on a daily basis. However, the discount fees are assessed on a monthly basis.

Question 33: How many merchant Identification numbers (MID) does

OCTA currently operate and what is the average sale/ticket

per MID, and the environment per MID (i.e. face to face payments, web, over the phone, toll booth, kiosk/vending)?

Response 33: There are 7 Merchant IDs for Pass Sales. The 91 Express

Lanes has four separate merchant numbers for four different transaction types. Credit Card transactions are processed four different ways at the 91 Express Lanes. The first is automatic replenishment which looks at a customer’s balance and if it is below a pre-determined amount the credit card on file is automatically charged (approx. 84% of transactions). The second one is through the Internet; customers can log onto their account, via the 91 Express Lanes web site, and make a payment through the internet portal (approx. 6%). The third one is for violators on the 91 Express Lanes to pay for their violation(s) (about 3% of transactions). The fourth one is either by calling into the Customer Service Center (CSC) or walking into the CSC and making a payment face-to-face with a CSR (approx. 7%). Pass Sales has three MID’s, one for the OCTA store/web/phone, and one for each of our ticket vending machines. See “Response 22” for sales figures.

Question 34: Which solutions does OCTA currently use at these differing

environments (i.e. PayPal Pro flow, other terminal)? Response 34: Pass Sales uses Skipjack as the gateway. Great Plains

(Great Plains version 10 with a custom interface) is the POS for the stores, web and phone orders. The 91 Express Lanes uses PayPal Pro flow.

Question 35: Item #3 of Scope of Services asks for the “capability to

process recurring Automated Clearinghouse (ACH) debits on a daily basis.” For clarification, is OCTA seeking this payment option for customers, for them to be able to pay via an electronic check/ACH on a recurring basis? Or is OCTA simply requiring the processor/acquirer to simply fund the daily credit card batches/settlements into the OCTA bank account via ACH on a regular and recurring basis? Can OCTA please provide clarification on this requirement?

Response 35: For the 91 Express Lanes, OCTA is requiring a processor to

fund the batches to the OCTA bank account via ACH on a regular and recurring basis. For Pass Sales, OCTA is requiring the processor/acquirer to fund the daily credit card

batches/settlements into the OCTA bank account via ACH on a regular and recurring basis.

Question 36: How are payments accepted today at the “manned” toll

booths, if so, which method or product? Response 36: The 91 Express Lanes is fully electronic, therefore, no

payments are accepted at the toll booths. Question 37: How is OCTA currently storing any recurring payment data

with card holder information? Response 37: Pass Sales are encrypted in an on-site database. It is a key

requirement to remove the PCI liability from inside OCTA to a third party. The 91 Express Lanes card information for an account that will be subject to rebill is stored in a database. The card number is encrypted and not accessible by any user directly. The application uses the card number in conjunction with the PayPal Application Programming Interfaces (API) to negotiate payment authorization.

Question 38: What timeline is OCTA looking at for

migration/Implementation toward any new solution? Response 38: None for 91 Express Lanes. OCTA Pass Sales is currently in

the process of developing a scope of work and requirements for replacement of our current POS system. See “Response 24.”

Question 39: Are customers currently able to set up a recurring payment

by submitting routing number and checking account number? If so, in which OCTA environment is this offered (e.g. web, over the phone, during in-person account set-up)?

Response 39: OCTA is not considering this option for the 91 Express

Lanes. OCTA will consider this as an option for Pass Sales. Question 40: If OCTA is seeking ACH as a new payment option for

customers, how critical is this functionality from a timing perspective for OCTA?

Response 40: OCTA will accept this process for Pass Sales. This

functionality or option is not under any critical timeline. ACH is not an option for the 91 Express Lanes.

Question 41: Would OCTA be willing to code to Elavon API (application

programming Interface)? Or is OCTA looking for PayPal Proflow or another gateway to send through to Elavon?

Response 41: OCTA would prefer a turnkey solution for Pass Sales. This is

not an option for the 91 Express Lanes. Question 42: If OCTA is seeking ACH as a new payment option, Exhibit B

for pricing does not provide a space to price an ACH transaction? Should ACH per transaction be a pricing element under “item description” of Exhibit B?

Response 42: Yes. Question 43: Does OCTA currently accept any contactless payments in

any of its environments, if so, which environment and which make and model equipment does it utilize?

Response 43: Yes for Pass Sales. TVMs are accepting contactless

payments. We are accepting Near Field Cards (NFC aka - Contactless) on the TVMs with Skipjack as a gateway. All 91 Express Lanes transactions are handled through its customized account management system. See “Response 33.”

Question 44: Does OCTA accept checks? If so, how does OCTA accept

checks? How does OCTA currently process recurring ACH payments?

Response 44: The OCTA store is the only site that accepts checks. OCTA

uses the Electronic Deposit System provided by Bank of the West for the physical check deposit. OCTA does not have recurring ACH payment option.

The 91 Express Lanes accept Physical checks and does not process recurring ACH payments.

Question 45: For ACH and Echecks, does OCTA have a recurring

monthly check volume or an average monthly item count? Response 45: This question does not apply to Pass Sales or the 91

Express Lanes.

Question 46: Pay Flow Pro is the gateway for the toll road. What is the

gateway for: A POS system in the store (and payment gateway)? ECommerce platform/website (are we to assume Pay Flow Pro also)? Two ticket vending machines for bus passes/sales?

Response 46: The POS system for the store is Great Plains and it uses

Skipjack as the payment gateway for Pass Sales. The TVM utilizes ACS software and the gateway is Skipjack.

Question 47: How many Merchant Numbers/IDs will you need and what is

each ID used for? Response 47: For the 91 Express Lanes, please see “Response

33.” OCTA will need 7 Merchant IDs for Pass Sales: 1-SR Rebills, 1-SR91 Customer Service Centers, 1-SR91 Website, 1-SR91Violation Processing, 1-OCTA Store/Web, 2-Each TVM. Question 48: Is OCTA looking to completely replace the POS system in

the OCTA Store with a solution that takes more of the PCI scope off of OCTA as the solicitation states? Or must Offeror interface with the POS system? If so, Offeror will need the software name, version, and payment gateway. Will an alternate solution for solely credit card acceptance be welcomed?

Response 48: OCTA is not looking into replacing the POS system at the

OCTA Store at this time. Question 49: Scope of Services No. 3 – Could OCTA please expand on

its requirements that bidders have the capability to process recurring ACH debits on a daily basis? Is OCTA interested in processing recurring payments by ACH or e-check?

Response 49: Please see response to question 35. In addition, OCTA is

not interested in processing recurring payment by ACH or echeck for both the 91 Express Lanes and Pass Sales at this time.

Question 50: OCTA requires that the new firm must implement and test

the new hardware (if required). Could OCTA please confirm

that this implementation will involve using the existing hardware, interfaced through the current payment gateway, PayPal Payflow? Could OCTA please advise regarding the number of merchant IDs currently utilized?

Response 50: For the 91 Express Lanes, implementation would involve

using existing hardware and interface through the current payment gateway. The 91 Express Lanes has four separate merchant numbers for four different transaction types. For Pass Sales, OCTA will use existing hardware and software, and the current payment gateway is Skipjack. Pass Sales currently uses three MID’s.

Question 51: Would the OCTA consider allowing its merchant fees

debited at month-end? This is the industry standard, provided that our enterprise reporting tools and monthly statements identify all transaction and deposit activity.

Response 51: Yes. Fees may be debited at month-end but daily

transaction proceeds must be transferred to the OCTA bank on daily basis.

Question 52: PayPal Payflow is specified as the preferred gateway. This

works fine with our service, but can OCTA confirm if there are any other entry points for transactions besides PayPal Payflow, (i.e. do OCTA’s swipe terminals need to be programmed to connect to the Consultants platform or do all transactions go to Payflow first?

Response 52: Currently for Pass Sales, all of the OCTA store, phone, web

and ticket vending machines transactions go through Skipjack. For the 91 Express Lanes, all transactions are first processed by the 91 Express Lanes customized system which then interfaces with Paypal Payflow.

Question 53: In the list of Scope of Services, number 3 specifies the

needed ability to do ACH debits; is it confirmed that OCTA is referring to the ability to electronically debit customers outside of the credit card system by ACH or is OCTA just confirming credit card settlements will be transferred to OCTA?

Response 53: For 91 Express Lanes, OCTA is confirming credit card settlements are transferred by ACH. For Pass Sales, Credit card settlements transferred to OCTA’s bank by ACH.

Question 54: What is the make and model of OCTA's point of sale system

as specified in number 5 of the scope list? Does OCTA know what processing back ends are already ready to communicate with?

Response 54: Traditional credit card machine or POS system are not being

used for the 91 Express Lanes. Pass Sales uses Great Plains v.10 customized, Skip Jack.

Question 55: Can OCTA detail the requirements of Number 8 in the scope

of work list? Can OCTA provide a list of the various interfaces/applications the Consultant may need to provide software/hardware for?

Response 55: For Pass Sales, Great Plains v.10 customized and Skip

Jack. If the Offeror builds OCTA a new solution that needs new hardware or software, the Offeror should include this information in the proposal. This question does not apply for the 91 Express Lanes.

Offerors are reminded to acknowledge receipt of this Addendum No. 4 in their transmittal letters and Exhibit B, entitled “Schedule of Fees.” All changes addressed in this Addendum No. 4 shall be incorporated into the final Agreement. Proposals are due on or before 2:00 p.m. on September 17, 2013. Questions regarding this Addendum No. 4 should be directed to the undersigned at (714) 560-5644. Sincerely,

Donald Herrera Buyer Contracts Administration and Materials Management Attachment A – “Pre-Proposal Registration” Attachment B – “Pre-Proposal Presentation”

ADDENDUM NO. 4 TO RFP 3-1891 ATTACHMENT A

Pre-Proposal Conference

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Orange County Transportation Authority

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Pre-Proposal Conference forRFP 3-1891: Credit Card Clearing House

Services



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CAMM NET Registration

Why register on CAMM NET?

www.octa.net/cammnet

• To receive e-mail notifications of Solicitations, Addenda and Awards

• View and update your vendor profile

• Required for Award

ADDENDUM NO. 4 TO RFP 3-1891 ATTACHMENT B


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How to access CAMM NET Connect:

• CAMM NET Facebook links

• Facebook links in CAMM NET Solicitation Emails



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Agenda

• Introductions / Opening Statement• Purpose of Pre-Proposal Conference

• Review of RFP Documents• Review of the Scope of Work• Questions and Answers• Closing



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Key Procurement Dates

• Written Questions Due: August 30, 2013• OCTA Responds: September 4, 2013• Proposals Due: September 17, 2013, 2:00 pm• Interviews: October 7, 2013• Board of Directors (BOD): November 25, 2013



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Key Procurement Information

• Next Addendum will contain a copy of the Pre-Proposal sign-in sheet.

• Award based on prime-sub relationship, not joint ventures.


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Guidelines for Written Questions

• Questions must be submitted directly to Donald Herrera, Buyer, in writing, prior to established due dates.

• E-mail recommended: [email protected]• Any changes Authority makes to procurement

documents will be by written Addenda only.• Addenda will be issued via CAMM NET.• Verbal discussions today are non-binding.



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NEXT…Proposal Instructions

Then…Review of Scope of Work


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Proposal Submittal Instructions(Refer to RFP Section I, p. 4)

• Proposals are due by 2:00 p.m. on the date specified in the RFP.

• Proposals are to be submitted to the address specified in the RFP.

• Submit one (1) original and five (5) copies of proposal sealed and clearly identified on exterior of package as specified in the RFP.



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Proposal Submittal Instructions (continued)

(Refer to RFP Section I, p. 4 & 5)

• Authority has the right to:– accept or reject any and all proposals; – withdraw or cancel the RFP;– postpone proposal opening for its own

convenience.• Proposals received are considered public

information.• Proposals are not to be copyrighted.


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Proposal Submittal Instructions (continued)

(Refer to RFP Section I, pp. 6)

• Contract type is Time & Expense

• Conflict of interest



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Proposal Content(Refer to RFP Section II, p. 8)

• Letter of Transmittal

• Technical Proposal

a) Qualifications, related experience and references of Offeror

b) Proposed staffing and project organization

c) Work plan

d) Exceptions / Deviations (Technical vs. Contractual)


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Proposal Content (continued)

• Cost and Price Proposal – Exhibit B– Pricing should include transaction fees on a

monthly basis and any service fees or additional fees.

– Firm shall furnish any narrative required to explain the fees quoted.

– Pricing should include first year and escalation for a total of five years.



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Proposal Content (continued)

(refer to RFP Section VI)

• Forms– Party and Participant Disclosure Forms – Exhibit D– Status of Past and Present Contracts Form – Exhibit E

Note: Forms excluded from 50-page proposal limit.


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Evaluation and Award(Refer to RFP Section III, p. 15)

• All proposals, timely received, will be evaluated using the following evaluation criteria:

Qualifications of the firm 30%

Staffing and project organization 15%

Work plan 30%

Cost 25%

• Evaluation Committee comprised of staff from OCTA.



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Evaluation and Award (continued)

• “Short-Listed” firms will be invited to interview.

• Interviews are scheduled for October 7, 2013. Offerors are requested to keep these dates available.


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Award• Award Process

– Evaluation Committee recommends highest ranking Offerors to the Finance Committee.

– Finance Committee makes recommendation to BOD.

– BOD may accept / reject staff’s recommendation.– Staff conducts interviews and makes

recommendation to the Finance Committee.– All firms submitting a proposal will be notified of

Award via CAMM NET.



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Proposed Agreement

• Proposed Agreement– Please review the Proposed Agreement so you

are aware of the contractual requirements of these projects.

• Exceptions– Any exceptions must be identified in the

Exception / Deviation section of your proposal.


Proposed Agreement (continued)

• Offerors are encouraged to review:

Article 4 – Term of Agreement

Article 5 – Payment (Time & Expense)

Article 6 – Maximum Obligation

Article 9 – Insurance



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Scope of Work(Refer to RFP Section V)

Rodney JohnsonDeputy Treasurer

Project Overview and Scope of Work


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• Questions?



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• Reminder…. Proposals are due @ 2:00 pm on September 17, 2013.

• Please leave a business card.

• Please register/update profile on CAMM NET.

• Thank you for your interest in OCTA! Feel free to stay and network.
