lamson open new melbourne manufacturing facility...the quoting/customer service input. to provide...
TRANSCRIPT
Issue 13 -December 2013
www.fairplayprint.com.auFairplay Print
cheque-mates
www.chequemates.com.au www.lamsonparagon.com.au www.docuspace.com.auwww.paperrolls.com.au
This was a decision madeout of obligation to ourexisting and futurechannel partners.In a surprise move in a mature segment ofthe industry Lamson Paragon havedecided to open a TRADE ONLYmanufacturing facility in DandenongVictoria. When questioned about thedecision Rodney Frost explained it wasreally a decision made out of obligation toour existing and future channel partners.We have always committed to “helpingour customers help their customers”. Withthe reduction in capacity in themarketplace with the Four Trade Only andMidway closures it created an obligationfor us to support the broader market. Wealready have many partners in Victoria andwe are hopeful that our decision willgenerate some loyalty and allow us to pickup extra work to fully utilise the newfacility. It won’t be as big as our Sydneyplant but it will have enough capacity
Lamson Open New MelbourneManufacturing Facility
to ensure we provide the service levels toour partners that their customers demandof them. As a TRADE ONLY manufacturerit is essential our partners have theconfidence to entrust their work to us atour new Victorian production facility. Weare Your Partner, Not Your Competition.To discover how this new venture willbenefit your business, please contactour team on +61 2 9743 8577 or emailvia [email protected]
Paper Rolls Australia,WHERE YOU KNOWwhat you get!Some frightening trends in the AustralianMarketplace have unearthed themselves,but Paper Rolls Australia can help protectyou against potential legal issues.
Have you ever had the experience of aclient telephoning you in a panic requiringa few extra paper rolls as their currentsupply is exhausted?
“Last time we ordered paper rolls from you
CREDIBILITY???they lasted a month, this current batchonly lasted 3 weeks and our sales aredown this month!”, the client protests.“Why?”, you ask.
It is industry standard that paper rolls aremeasured in width x height x core size, theoverall length of the roll does NOT comeinto the equation. Paper rolls vary greatlyin length depending on their origin. Abox of 50 rolls measuring 80mm x 80mmx 12mm core could have a combinedoverall length of 2.9 kilometres fromone manufacturer and 3.7 kilometresfrom another, that’s an 800 metredifference! continued page 3...
Can you believeChristmas is justaround the corner?It has been a tumultuousyear again for mailinghouses, printers, copyshops and printmanagement companiesalike. The Lamson Groupcontinues to invest anddevelop new products in agoal to help build YOURbusiness.
In this newsletter weshowcase some of thosenew services as well asexpose credibility issues inthe paper roll industry. Astimes get tough, shortcutswill be taken.
Check out ourNEW CapabilitiesStatement online byscanning the QR code below
Your Partner, Not Your Competition
Capabilities Statement
WEPARTNERINNOVATESOLVEDELIVER
YOU GROW.
From all of us at the Lamson Group we’d like to thank all of our Channel Partners for their support in 2013.Here’s to 2014, may it be our best year yet! Merry Christmas to all and a happy and healthy New Year.
Procedures Striving forCustomer SatisfactionWith the overall objective of making sure our customers satisfy their customerswe have had to modify our procedures to cater for the new Melbourne facility. Toensure we are cost effective the Dandenong factory will be purely manufacturingwith limited infrastructure costs.
All of the paperwork will be controlled out of Sydney. The first step is to doublethe quoting/customer service input. To provide certainty contact points we willdivide our Channel Partner’s into two pools A-K and L-Z. Jon Grosse will beresponsible for A-K and Jennifer Frost for L-Z.
Providing specifications will be returned within 6 working hours. Once aprogressable order is received (ie. complete job specifications with print readyartwork, printed samples if available and detailed delivery instructions) a PDFproof will be forwarded for approval. Once approved the job bag will be forwardedto production and a discussion made as to whether the job will be produced inMelbourne or Sydney. A despatch date will be advised at that point in time andthe necessary paperwork and plates allocated to the scheduled press.
Once the job is complete a despatch advise will be communicated.
All paperwork and samples will be forwarded to our accounts area in Sydney forinvoices and the mailing of samples to our Channel Partners.
In summary:
Currently we have two presses and two collators in Melbourne. In February wewill have four presses and two collators.
We genuinely apologise for the turmoil of the last six months. Beginning of 2013we had no plans of opening in Melbourne. The closure of Four Trade Only andMidway dictated that we support our Victorian Channel Partners and establish amanufacturing facility in Victoria.
Don’t underestimate the hurdles that have to be overcome in opening a greenfield site. You need premises, presses, people, power and patience. Paul Richardsand Nick Fuller are entitled to a big pat on the back. Their energy got us overthose hurdles and whilst there is another Grand National scheduled for February(the installation of the next two presses) the experiences of the first stage willstand us in good stead.
From a positive point of view it means Lamson’s have added three key productsin less than 12 months – bar coding, jumbo reels and integrated cards/labels.Hopefully this helps all our customers help their customers more.
We know there has been pain but hopefully we will all gain.
Your Par tner, Not Your Compet i t ion
Australia’s firstTRADE ONLYcommunicationsprovider to achieveSGP Level 2.As the market continues tocontract, make your point ofdifference with the Lamson Group’senvironmentally responsiblesolutions. We are here to help you,help your customer.
Environment...
Cheque-MatesPhilippines’NEW OfficeNearingCompletion!For a rolling update visitwww.chequemates.com.auand read about the benefitsfor your business.
John GrosseA-K
Jennifer FrostL-Z
Dinah MarabongOrder Entry
Catherine DonnellyPre-Press
Adrian HabelreehProduction Schedule
Production Paul PomeroyDespatch
Sunita DeviAccounts
We are located on Level 2!
Cost
Size Quality
To learn more about this exciting new offering from Cheque-Mates, please contact our team on+61 2 9743 9547 or email via [email protected]
Your Par tner, Not Your Compet i t ion
Cheque-Matesthe Pro inmarketing anddisplay solutionsAs a leader in innovation Cheque-Mates are constantlyinvesting in the latest technology on behalf of ourChannel Partners.
D e s i g n e d t o g i v e y o u t h e e d g e w i t h i n t h ecommunications marketplace with fast 1-2 dayturnaround, our POS solution provides quality,consistency and versatility.
Using a variety of roll media as well as 10 inks (11 inksonboard with autoswitching between Photo and MatteBlack), state of the art software, a maximum resolutionof 2880dpi x 1440dpi, printer speeds ranging from 0.8minutes for an A1 draft to 13.4 minutes for A1 superphoto quality, Cheque-Mates’ offering is your completesource for all your clients short run wide-format needs.
Partnered with Cheque-Mates’ revolutionary lasercutting system, designed to handle complex cutting,detailed 3D engraving, precision scribing, intricatescoring and permanent marking applications or theability to laminate to A1 size, mounting on corflute oron one of many backing substrates or adhesives,Cheque-Mates opens your business to a whole newworld of opportunities providing your client with a
complete POS marketing solution for their nextcampaign.
A-Frames, backlit LED light boxes, premium exhibitiondisplay banners, snap display frames, counter stands,display cards, decals, wobblers and scratchy ticketsare just the beginning of Cheque-Mates’ everexpanding offerings.
It is this dedication to our Channel Partners that keepsCheque-Mates looking for ways to add value to yourbusiness by expanding your revenue opportunitiesand reducing cost whilst allowing you the flexibility toprovide a range of new and innovative products foryour customers without the price tag of purchasing theequipment yourself!
We’ve got the answers and we are sure you’ve got thequestions….
Continued from page 1...
Do you know what your cost per receipt is?There is a reason why paper roll A is more keenly priced than paperroll B. Ask yourself, am I giving my client what they are paying for?What is the archival quality of this product? Do I know the length ofthe rolls? Am I creating a risky environment for my client bysupplying their business with an inferior product? Could I be liableif my client experiences trading issues due to thermal head damageor unknown roll length causing the shut down of POS registers (lostrevenue opportunities)? Are customers going into stores withillegible receipts demanding goods to be exchanged or returned?
Paper Rolls Australia’s quality is guaranteed for size consistency,archival coating quality, length of the roll, stock weight, width and allother attributes. We are that confident in our quality control andintegrity of product that we will refund you in full if we don't matchthe specification. Who else in Australia does that?
Let us test your current supplier or manufacturer now for a freecomparison across the full specification. Don't get caught throughno fault of your own. Expose your competition and educate yourcustomers... or miss out.
To make a no obligation appointment or to arrange yourfree comparison please contact the Paper Rolls Australiateam on +61 2 9738 5600 or via [email protected].
CREDIBILITY??? Paper Rolls Australia, WHERE YOU KNOW what you get!
WE NOW SUPPLY OUR ROLLLENGTHS (IN METRES) TO
ALLOW YOU TO COMPARE!!!
Arthur FrostP 02 9743 8577
Rodney FrostP 02 9743 9547
T R A D E O N LY S U P P L I E R S
Peter ThornhillP 02 9645 4236
E [email protected] FrostP 02 9743 8577
Rodney FrostP 02 9738 5600
Fairplay Print
22nd Annual Lamson Group Christmas Cruise22nd Annual Lamson Group Christmas CruiseThey came from all around Australia to join us onthe famous Lamson Group Christmas Cruise onSydney’s magnificent harbour. Channel Partners,Supply Partners, Management and TeamMembers delighted in a leisurely afternoon ofwining and dining whilst discussing the year thatwas and the challenges our industry faces in theyears to come.After feasting on a delicious buffet lunch it was
time to say thank you to our Channel Partners,not only for their continued support over the yearsbut also for taking time out from their hecticschedules to celebrate with our team. Also discussed was the establishment ofLamson’s new Melbourne manufacturing facilityand Paper Rolls Australia’s leading edgecredability initiative in the length and quality ofpaper rolls in Australia.
With the formalities over it was time to bring onthe laughs with comedian and ventriloquistDarren Carr, a finalist on Australia’s Got Talent. Hehad us all doubled over in hysterics with his oneliners and hilourous ventriloquism routine. Withthe drinks and conversation flowing freely the daywas one of immense enjoyment. From all of usat the Lamson Group we’d like to thank all of ourChannel Partners for their support in 2013. Here’sto 2014, may it be our best year yet!