1. Laila D. Mercado136 Tampus Apt., Osmena Street Gun-ob, LapuLapu CityCebu, Philippines Mobile Phone # 0919-60629921 Email: blueglassbottles@yahoo.comPERSONAL DATA Age : 44 years oldDate of Birth : 24 August 1962Civil Status : SingleReligion : ProtestantHeight : 51Weight : 120 lbs.

2. WORKING EXPERIENCE 1996-Oct. 2006 Plantation Bay Resort & SpaMarigondon, Mactan, Cebu(Pre-opening Team) Specific DutiesButlerProvides guests with personalized service Prepares and checks food to be delivered to the room Do the unpacking/packing of luggage Do shoe shine services Does minor sewing and mending services Responsible for the replenishment of the mini-bar Does personal errands for guests, with in and outside of the hotel Responsible for lunch/dinner reservations Responsible for appointments to the salon Coordinates to all departments when the need presents itself Plus an array of other personalized services 3. Specific Duties Shift LeaderChecks the completeness of Butlers paraphernalia Checks grooming of staff every start of the shift Does the checking of the cleanliness of the Butlers pantry Checks the completeness and cleanliness of pantry equipment and its functionalityResponsible for making staffs schedule Responsible in training newly hired staff Responsible for the summary of the DTR every cut-off Attends to complaints of guests and making solutions Assists butlers in doing specials requests from guestsSpecific Duties Outlet SupervisorAttends briefing at the F&B office conducted by the F&B director for any instructions Responsible for the over all appearance of the outlet cleanliness and orderliness Checks the quality of food being served to guests Coordinates with the chefs on major changes on menu items Conducts daily briefing of the days hotel events and instructions to be followed and implemented Attends to guests complaints and making solutions Responsible for the requisitions of operating equipments of the outlet and its inventory Responsible in giving assistance to assigned cashier and service staff during peak hours Responsible in directing and supervising overall outlet operationsTRAININGS AND SEMINARS 4. 1. Time Management Seminar2. Customer Service Seminar3. Basic Supervisory Training Seminar4. Supervisory Development Seminar5. Personality Check Seminar6. People are the Flavor Seminar7. Train the Trainer Seminar8. Seminar on Wines and Spirits EDUCATION 1983 - University of Saint La SalleLa Salle Ave. Bacolod CityBachelor of Science in Business Management 1979 - University of Negros Occidental RecoletosBacolod CityHigh School 5. 1975 - Tayabas Elementary SchoolTalisay City REFERENCES Michael Roland Vinluan Ms. Angela PanaguitonAsst. F&B Service Manager Senior Duty ManagerHilton Cebu Resort & Spa Plantation Bay Resort & SpaPunta Engano, Mactan Is. Marigondon, MactanTel: +63 32 4927777 Tel: 3405900 Local 1047Local 7400Email: Michael.vinluan@hilton.com Mr. Ed TongcoF & B Director 6. Casino EspanolF. Ramos StreetCebu CityTel: +63 927 5657200