labour market information matters: a service delivery approach
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Labour Market Information Matters: A Service Delivery Approach. Linda Willis Manager, Career Services Alberta Human Resources and Employment. Presentation:. What are Labour Market Information Centres (LMICs)? Provincial Review of LMICs Policy Satisfaction Survey - PowerPoint PPT PresentationTRANSCRIPT
Labour Market Information Matters: A Service Delivery Approach
Linda WillisManager, Career Services
Alberta Human Resources and Employment
Presentation: What are Labour Market Information Centres (LMICs)? Provincial Review of LMICs Policy Satisfaction Survey LMIC Specialist Training Future Directions
What are Labour Market Information Centres (LMICs)? Network of service delivery centres across the
province A collection of labour market information
products Career planning and work search services Delivered by AHRE professional and support
staff
Who Uses LMICs?
All Albertans
Purpose of LMICs
To provide guided assistance to labour market information
To assist Albertans in making informed career decisions
To support Albertans in their work search
Objectives
Provide access to the information and resources Assist in preparing for, finding and keeping
employment Increase awareness of information on AHRE and
related government program and services and community resources
Increase self-sufficiency and decrease dependence on income support
Provide Albertans with current, timely, and accessible:– Labour market, career planning, and work search, Information
and assistance
Intent of LMICs
Service Components Information:
– core resources– recommended resources
Work Search:– Job Order Bank
Career Planning– Software– ALIS
Community Connections– referrals
Desired Outcomes
As a result of accessing LMICs, clients are: Better able to plan or take the next step More aware of where to find help More aware of where to find the information
they need More aware of options available
Performance Measures Satisfaction levels Number of services provided
LMICs Provincial Review New provincial standards and guidelines
– Provincial consistency– Provincial support– Internal delivery
LMICs Provincial Advisory Committee– Purpose and mode of operation– Membership– Achievements and ongoing projects
LMICs Policy Client centered Service oriented Guided assistance HRE staff delivery Information technology support
LMICs Satisfaction Levels
Satisfaction = key performance measure (2004/2005 business plan)
Survey 2004/2005
Information Collected Reasons for visiting LMICs Usefulness of resources
and services Ability to find information Satisfaction with services Labour Market Information
Centre2004/2005 Client Satisfaction Survey
Number of Services
LMICs Services
830,0031,005,246
1,361,249
735,096
1,604,001
0
500,000
1,000,000
1,500,000
2,000,000
1999/2000 2000/2001 2001/2002 2002/2003 2003/2004
Year
nu
mb
er
Top 4 Reasons for Visiting the LMICs 67% searching for work 61% using the phone, photocopier, or fax machine 50% accessing the internet 49% learning about jobs in demand
Usefulness of Resources and Services
Top 4 90
86 86
81
767880828486889092
Pco
py/p
ho
ne/f
ax
Inte
rnet
CL
/Resu
me
Sta
ff
Ability to Find Information
Yes No2000/2001 90% 10%2001/2002 89% 11%2002/2003 89% 11%2004/2005 91% 9%
LMICs Satisfaction Survey
95% overall satisfaction Target for 2004/2005 performance
measure = 95% Meet the target !
LMI Specialist Training
FLMM-LMI Guidelines and Standards Components of the LMI Specialist Training Alberta Experience
Future Directions
Emphasis on local labour market information Increased employer/industry connections Skills shortages Career development policy Learner pathways
•What are the biggest challenges to providing labour market information?
•What are some effective or innovative practices ?
