Kyle Jackson 104 Hollow Timbers Drive | Gray, Tennessee 37615 | (423) 480-0229 | kjackson316@gmail.com

Summary

A technology professional with over 20 years of experience in higher education and 10 years implementing the Ellucian Banner Student Software Suite. Have a strong combination of business experience and technical skills and a solid reputation for delivering quality solutions to clients. I am a trusted advisor to University Administrators and students with a proven record of achieving short and long-term goals by aligning plans with organizational strategy and focusing on the effective application of technology. My experience includes working with approximately 30 Institutions of Higher Education.

Areas of Expertise

§ Ellucian Banner Student ERP § Microsoft Office § Proficient in the development of training material, procedures and delivering the training § Basic SQL queries and scripts § Ellucian SIS Plus legacy system

Experience in Higher Education:

February 2007 to Present: Principal Consultant, Ellucian Malvern, Pennsylvania

§ Provide training to users in the use of our proprietary education software § Provide analysis of business processes and recommendations for “best practice” configuration and

implementation of these processes in the new database system § Provide project management and planning support for implementation of ERP software § Currently serving as Student lead on the OSU/A&M Banner implementation since January 2015 § Served as Functional Director of Project Alisée at the University of Strasbourg from June 2012 to

October 2014, Ellucian’s first Banner implementation in a French university, supervising a team of approximately 20 business analysts and Banner consultants. Previous assignments have included training and consulting on numerous Banner implementation projects and post-implementation support at colleges and universities across the US and in Canada

§ Supporting process analysis, mapping and reengineering relative to Student Process Improvements § Providing best practice recommendations through the design and configuration of Banner Student as

well as consultative support relative to institutional practices as assessed during a new ERP implementation or institutional revitalization

§ Consulting in the configuration of Banner Student to support General Person and Student Records Management, Recruiting, Admissions and Communication Planning, Course Catalog and Class Schedule Management, Registration Management Decision, Housing and Location Management, Athletic Compliance Tracking and Management, Auditing and Awarding Degrees, Faculty Assignment and Load Management, Program & Curriculum Rules Management, and Student Academic & Support Management, CAPP

§ Engaging in functional testing of integrations and configuration with client teams in support for Student Administrative processing

§ Interfacing with client administration, programming and technical staff in matters of conversion so as to ensure a smooth transition to Banner Student

§ Consulting with clients on policy and procedural matters to ensure best configuration of Banner Student

§ Directing and managing teams of consultants in implementing Banner Student and peripheral systems

§ Developing documentation, specifications, presentations and training materials relative to student administration in support of clients’ specific needs

§ Adding value through decision-making with the client teams as functional subject matter expert across the Banner Student modules

§ Providing guidance in the development of reporting needs based on module area requirements

§ Consulting with institutional leaders to provide guidance, recommendations, and ideas in support of institutional readiness relative to the adoption of new technologies and processes in support of Student Administration

§ Actively coordinating communication between project teams, respective team leads and other assigned consultants to insure that everyone is aware of decisions, policy changes/constraints, and any other pertinent information throughout the project relative to shared processes.

October 1998 to February 2007: Assistant Registrar, East Tennessee State University Johnson City, Tennessee

§ Supervised the Records Office and Veterans Affairs Office, including production of transcripts, verification of enrollment and degrees, maintenance of student records, registration and drop/add activities, administration of veterans’ education benefits.

§ Managed budgets and computer resources for the Office of the Registrar. § Coordinated data collection and reporting. § Generated and managed web pages for the Office of the Registrar. § Managed database applications. § Supervised implementation and continuing operation of online registration and information system. § Trained students, faculty, staff and advisors in use of student information systems, including Banner. § Conducted FERPA information sessions. § Managed acquisition and distribution of academic regalia for commencement. § Sat on various committees and task forces. § Served one year as Vice President of Records and Registration for the Tennessee Association of

Collegiate Registrars and Admissions Officers

January 1993 to September 1998: Curriculum Coordinator, Pellissippi State Community College Knoxville, Tennessee

§ Progressed from part-time, clerical support staff to full time, administrative staff over five year period,

§ Advised students and evaluated graduation requirements § Implemented and maintained computer applications including SIS Plus On Course (degree audit) § Developed and maintained web pages § Trained faculty in advising and computer applications § Sat on various committees and task forces

Education:

Bachelor of Music, 1996 University of Tennessee, Knoxville Major: Music Education—Vocal GPA: 3.96

Master of Education, 2006 East Tennessee State University Major: Educational Media/Educational Technology GPA: 3.86

Lanaguages:

§ French (read, write, speak fluently)

References:

Kevin Goss (775) 384-7241 kevin.goss244@gmail.com

Darlene Hightower (405) 744-3553 darlene.hightower@okstate.edu

Rita Peaster (405) 744-3077 rita.peaster@okstate.edu

David Gumbiner (219) 730-2493 david.gumbiner@ellucian.com