kvp helps acronis csat leap by 25%
TRANSCRIPT
Mfg/F&C/IE
[Type a quote from the document or
the summary of an interesting point.
You can position the text box
anywhere in the document. Use the
Text Box Tools tab to change the
formatting of the pull quote text box.]
www.kvpcorp.com|[email protected]
The Outcome: KVP helps Acronis
to reduce their costs, as their
experts are able to identify and
resolve the problems much faster.
"KVP is our global salesforce.com administration support partner for strengthening our sales and
service cloud application. KVP team is working with our globally distributed users and constantly strive
to provide us higher value, better time-to-market and quality of service. They understand our needs
well and comprehended right solution and systematic approach to strengthen our application"
Megs Suratkal | Senior Director Global Customer Service and Technical Support | Acronis Inc
Acronis, a company based in USA is a leading provider of easy-to-use disaster recovery and data protection solutions for physical, virtual and cloud environments. Acronis software is sold in more than 90 countries and available in up to 14 languages.
KVP helps Acronis CSAT to leap by 25%
The Problem: KVP Addressed
Acronis wanted host of workflow improvements, including wider criteria for determining case priority, automatic surveys on case completion and call-back trackers.
Managers wanted difficult requests escalated more. They wanted to improve the process between pre-sales support and Sales
Support: KVP Provided
KVP provided the 24/7 support and suggested the enhancements required in the system.
KVP helps Acronis Customer satisfaction metrics leap by 25% following the introduction of the new solutions and processes.