Kuwait Telecommunications CompanyIssue 07 - 2015

PageNo. Table of contents01 CEO Message

02 VIVA’s Stocks Officially Traded on Kuwait Stock Exchange

03 VIVA Launches E-Store for Added Customer Convenience

VIVA Launches a National Campaign titled “Your Safety is Our Priority” in Collaboration with the Fire Service Directorate

VIVA Expands its Presence with a Total of 65 Branches in Kuwait

04 VIVA Wins ‘Best Middle Eastern Operator’ at the 2014 Telecom Review Summit Awards

VIVA Presented with ‘Best 4G Package’ Award at the 2nd Annual Teknotel Awards

05 VIVA Organizes Health Awareness Campaign in Collaboration with Safwan Medical Services Co.

VIVA Sponsors the E-Government Forum II: Recent Trends in Government Information Centers

06 VIVA Holds Informative Activities During the NUKS-UK Annual Conference

07 VIVA Top in Social Media Arena in Kuwait and the Region

VIVA Organizes a Workshop About “Corporate Communications” at GUST

08 VIVA Supports the Charity Fund for Social Care Homes

VIVA Participates in GITEX Technology Week 2014

VIVA Employees Donate Blood in Collaboration with the Central Blood Bank

09 VIVA Honors Students from its Summer Internship Program

10 VIVA Strategic Partner of the Ejabi Training Academy

11 New Employees

01

Dear VIVA Family,

It is with pleasure that I introduce our seventh issue of VIVA’s quarterly newsletter. It is published to keep us all in touch with our company’s most recent products, promotions and achievements. These are all a direct outcome of the special contribution and success of each and every one of the VIVA Family members.

I am very happy and proud to announce the successful listing and trading of our company’s stock on the Kuwait Stock Exchange on Sunday 14 December 2014. By going public, VIVA enters a new era of expansion and growth. We are looking forward to a bright future as a publicly traded company, reaffirming our commitment to providing our customers with the best service, and our shareholders with a true return on their investment over the next few years.

VIVA continued its steady progress and remained true to its values of transparent, energetic and added value for which the company was recognized by our industry peers and won several awards, including the ‘Best Middle Eastern Operator’ at the 2014 Telecom Review Summit Awards, the ‘Best 4G Package’ award at the 2nd Annual Teknotel Awards, the ‘Best Speech Analytics Implementation’ from INSIGHTS - Middle East Call Centre Awards 2014, and the ‘Best Mobile Operator’ Award from Service Hero.

As the vision of our company is to become the most reliable provider of mobile services, VIVA will remain dedicated, year after year, to strengthening its position as a leading provider in the Kuwait telecom market, while meeting the aspirations of our clients and shareholders. We renew our commitment to working relentlessly and offering our customers and shareholders the best services available.

In 2015, we are looking forward to delivering more achievements built on the trust and loyalty of our customers, and to being closer to our customers as we expand our commercial presence across Kuwait which has reached 65 outlets.

I would like to extend our sincere thanks and gratitude to the VIVA family members, wishing you all, as well as, to our company progress, prosperity and growth. We look forward to working with you and celebrating new accomplishments that reaffirm our commitment to our customers and service excellence.

Eng. Salman Bin Abdulaziz Al-BadranChief Executive Officer

CEO Message

VIVA officially began trading on the Kuwait Stock Exchange (KSE) on Sunday 14 December 2014. The company will be listed under the telecommunication sector and the English stock symbol will be “VIVA”. Attended by VIVA’s Chairman, Mr. Adel Mohamed AlRoumi, VIVA’s Chief Executive Officer, Eng. Salman Bin Abdulaziz Al-Badran, the listing advisor, NBK Capital, and many financial and business executives and officials, the listing ceremony started with the opening bell marking the opening of the trading on the company’s stocks at the KSE.

VIVA’s Stocks Officially Tradedon Kuwait Stock Exchange

02

VIVA added five new branches to its network amounting to a total of 65 branches across Kuwait, reinforcing its presence and growing closer to its customers. VIVA’s new branches are located in Sulaibikhat (Sama Al-Sulaibikhat Mall), Khaitan (Block 6 - Hawazen Complex), Farwaneya Matafi St (Farwaneya - Matafi St. - Farwaneya Commecial complex), Police Co-op (Al-Zahraa - Block 8 – in front of The Public Authority for Civil Information) and Mubarakeya (Kuwait City - Mubarakeya - Al Jadeed Street - Building 69 - Shop 2).

VIVA Expands its Presence with a Total of 65 Branches in Kuwait

VIVA launched a national campaign titled “Your Safety is Our Priority” in collaboration with Kuwait Fire Service Directorate (KFSD). The campaign seeks to promote awareness among desert campers of fire hazards that could occur in tents, and how to prevent such accidents from happening during vacations and camping season. VIVA’s initiative to raise awareness of fire hazards and prevention stems from its belief in the importance of protecting the environment and promoting prevention measures and awareness among campers during this season.

VIVA Launches a National Campaign titled “Your Safety is Our Priority” in Collaboration with the Fire Service Directorate

VIVA Launches E-Storefor Added Customer ConvenienceVIVA launched its E-Store, a full-fledged online shopping facility for its customers and is available for customers via VIVA’s website www.viva.com.kw. Through the new online E-Store, VIVA’s customers can select from any of VIVA’s products and services, or any of its latest promotions, place them into a shopping basket and then proceed to the checkout to a secure payment portal in accordance with current payment security regulations and policies. VIVA’s E-Store will be available 24 hours a day throughout the week, allowing its customers the ease to browse through all its products, services, packages and promotions. Customers will also be able to view product images as well as video pertaining to the manufacture’s release preview of products and services. In addition, VIVA’s E-Store customers will be able to conveniently select a preferred delivery date for the products they purchased which will be delivered right to their door step.

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VIVA was recognized as a leader in the Telecom Industry after winning the award for ‘Best Middle Eastern Operator’ at the 2014 Telecom Review Summit Awards. The award highlights VIVA’s outstanding efforts in providing superior telecom products and services to its customers, providing integrated and complete internet solutions that allow customers to enjoy data streaming, growing its customer base and expanding its outlets to serve a more customers in the market.

VIVA was awarded the 'Best 4G Package' award at the 2nd Annual Teknotel Awards ceremony. The award highlights VIVA's outstanding efforts to provide integrated and complete internet solutions that allow customers to enjoy uninterrupted data streaming, and its commitment to offering its customers the latest in the world of technology with attractive packages.

VIVA Wins ‘Best Middle Eastern Operator’at the 2014 Telecom Review Summit Awards

VIVA Presented with ‘Best 4G Package’Award at the 2nd Annual Teknotel Awards

04

VIVA Sponsored the E-Government Forum, demonstrating its supporting role to political leadership and national information and communication security. The E-Government Forum II: Recent Trends in Government Information Centers will be held under the patronage of His Highness Sheikh Jaber Al-Mubarak Al-Hamad Al-Sabah, the Prime Minister of Kuwait and attended by Sheikh Mohammed Abdullah Al- Mubarak Al-Sabah, Minister of State for Cabinet Affairs.

VIVA Sponsors the E-Government Forum II:Recent Trends in Government Information Centers

VIVA organized a health awareness campaign in collaboration with Safwan Medical Services Co., where they held a medical clinic with Safwan health professionals at its headquarters located at Olympia Tower. The health campaign offered diabetes, blood pressure and cholesterol tests and compared results against healthy levels. It also provided health tips to employees that highlighted the importance of following a healthy lifestyle and good eating habits.

VIVA Organizes Health Awareness Campaignin Collaboration with Safwan Medical Services Co.

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VIVA has held several activities through its sponsorship of the annual national conference of the National Union of Kuwaiti Students (NUKS) - United Kingdom and Ireland branch (UK), which was under the patronage of Prime Minister, Sheikh Jaber Al-Mubarak Al-Sabah. The conference featured several activities including free photography workshop and skill training for students, offered by the professional photographer, Abdul Aziz AlDuwaisan, who shared his success story with VIVA.

In addition, young artist Ms. Alaa AlHindi held an entertaining session as she described her journey with VIVA. Al-Hindi shared her experience in television and as an entertainer, what it takes to be a creative TV personality, and the steps it took for her to accomplish her many goals. She lectured the students on the aspects behind the scenes of shooting her VIVA TV commercial: ‘challenge competition’ for the elderly, and held entertaining competitions between the students engaging them as she explained her different roles.

VIVA Holds Informative Activities Duringthe NUKS-UK Annual Conference

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VIVA’s leading social media presence on Instagram, Twitter and Facebook, when compared to its peers, stems from the company’s strong belief in using social network sites as a medium to interact with Kuwaiti audiences. VIVA’s Instagram account @vivatelecom has successfully reached over 100,000 followers, making it the number one Instagram account in Kuwait amongst the telecom operators. VIVA has also launched a dedicated

Instagram account for football fans (@dawriviva) as a way of building on its five year exclusive partnership agreement with the Kuwait Football Association (KFA), bringing audiences ever closer to the action. VIVA has also been active on Twitter, with a verified account that has over 177,000 followers, enabling customers and followers to know the latest developments from the company. VIVA’s Chief Executive

Officer, Eng. Salman Al-Badran has been a strong advocate of social media, with 145,000 followers on his personal verified twitter page, to respond and update his customers with the latest developments by the company. VIVA has also been leading on Facebook and now has over 300,000 likes on its page, which it actively uses to highlight the company’s developments, promotions and competitions to its audience.

VIVA Top in Social Media Arenain Kuwait and the Region

VIVA organized a workshop entitled “Corporate Communications” at the Gulf University for Science and Technology (GUST) in collaboration with the university’s Management Club. The workshop discussed several topics such as the importance of managing communications, and concepts of managing the department of human resources, the cornerstone upon which all corporations and organizations are built. The event also discussed ways to create a family atmosphere among employees that contributes to increased productivity and helps achieve efficiency and effectiveness of human resources.GUST’s Management Club is a newly established students club that focuses on helping management students in their studies by assisting them to improve their overall understanding of management, educate students about the different forms of management techniques, and support entrepreneurship.

VIVA Organizes a Workshop About“Corporate Communications” at GUST

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VIVA Supports the Charity Fund for Social Care Homes

VIVA participated in the GITEX Technology week to present its wide range of products to the exhibition visitors. Alongside VIVA, Saudi Telecommunication Company (STC) and VIVA Bahrain took part in the exhibition and showcased their latest products and services through a dedicated team present at their booth.

Responding to the Central Blood Bank’s call for more blood, VIVA organized a blood drive for its employees in collaboration with the Central Blood Bank (CBB); an initiative that reiterates its commitment towards the Kuwaiti society.

VIVA Participates in GITEX Technology Week 2014

VIVA Employees Donate Blood in Collaborationwith the Central Blood Bank

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As part of its charitable and social program launched to provide support, and extend a helping hand to various segments to society, VIVA sponsored the Charity fund's for Social Care Homes under the Ministry of Labor and Social Affairs. The Fund’s missions include, among others, meeting the needs of orphans and the physically and mentally disabled, arranging medical team visits to provide care to the elderly, assisting orphans with their integration into society by helping pay for some of their family living expenses.

VIVA organized a ceremony honoring the 19 trainees who undertook its Summer Internship Program which was organized by the company this summer to give them the opportunity to gain hands-on learning experience in the telecom industry. VIVA’s summer training program aimed to provide students with

the necessary tools to confront work challenges that they might encounter in their future careers, and help train and prepare a new generation of recruits ready to embrace their roles in the workplace.

VIVA Honors Students fromits Summer Internship Program

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VIVA sponsored Ejabi Training Academy, one of the youth initiatives adopted by the Ministry of State for Youth Affairs. The Ejabi Training Academy program aims at honing the skills and training young people aged between 18-30 years over 14 days. The program was overseen by trained professionals in order to enhance the role of youth positively in the development of their skills in various fields including planning, management, project development, marketing, teamwork, and leadership, which will

enable them to achieve their ambitions. VIVA invited guests from Al Watan TV channel. Mr. Abdulwahab Al-Essa, a TV host and the creative mind behind Al Mouwajaha program, was one of the speakers who addressed the trainees and whose presence made a huge impact on them. Chef Hanouf Al-Balhan , who was also a guest speaker, shared her success story that started with cooking from home before she moved to hosting culinary TV shows.

VIVA Strategic Partner of the Ejabi Training Academy

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New Employees

Ahmad Munib Maitah

Yousef Nawaf AlDhafeeri

Foad YousefAlBahar

Mohammad Abdulwahab AlQallaf

AbdulrahmanMohammad Mohammad

Rabee Ziad Assad

Mohammad Faisal Ghloum

Mohamed Fathy Abdulhamid

Ahmad MohammadAlMajed

Eissa Essam Hussain

Mosaab Mohammad AlHamli

Abdullah AliAlOmani

Ahmad Mishari AlFaris Hamad MubarakAlKhannah

Mohammed Eyad AlRuwayeh

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