KNOWLEDGE TREE TECHNOLOGIES LTD.

CHAIRMAN

Rev. Sam Korankye Ankrah

BOARD

Mr. Francis Kusi

Mr. Emmanuel Kojo Adjei

DIRECTORS

Ebenezer Mensah-Attipoe

Aretha Mensah-Attipoe

LEGAL ADVISOR

Dzifa Gakpleadzi

Legal Consultant

REGISTRATION

Certificate of Incorporation - 21st August, 2009

Certificate of Commencement - 24th August, 2009

LOCATION

Nyaniba Estates, Klanaa Street6, Ako Adjei (Christianburg, Osu).

POSTAL ADDRESS

PMB CT 82, Cantonments, Accra

CONTACTS

Accra/Tema

Fixed Line: +233 302771079

Fax Line: +233 302771078

Mobile: +233 244599341/0276628614/026045807/0265167595

knowledgetreetech@yahoo.com/knowledgetreetech1@gmail.com

Takoradi

Fixed Line: +233 312001359

Mobile: +233 269780857/0269780857

Kumasi

Mobile: +233 276628614/0543031011

Tamale

Mobile: +233 265167595/0264530305

VISION

Our Vision is to be the best and most preferred professional training consultancy and education provider in Africa.

MISSION:

The Mission of KTT is to design and continuously provide quality, affordable training, skills development and professional consultancy; using cutting-edge approaches to identify and satisfy the real educational needs of our distinguished clientele

SHARED VALUES:

Integrity Honesty Dedication to Quality Service

Our Values come from within and reflect what we stand for. Employees everywhere in the KTT group act out our special values every single day. The set of values acts as a guide in the everyday life, as well as the basis of big and small decisions and makes up our common platform. The key words for KTT are: people, knowledge, relations, and results.

BACKGROUND OF KNOWLEDGE TREE TECHNOLOGIES

Knowledge Tree Technologies Ltd. (KTT) was established in 2009 to provide quality professional training, consultancy and skills development in the areas of Project Management, Monitoring & Evaluation, Leadership & Management, MS Project, Stress Management, Report Writing, among others. Fully Ghanaian-owned, KTT is desirous of delivering professional training and consultancy in diverse disciplines, as well as equipping and enriching our corporate and individual clients (within both the public and private sectors) with requisite human resource soft skills to enable them manage and sustain their efforts and drive towards business success. And since 2009, we have been providing professional training consultancy to both private and public organizations in Ghana.

Our core competencies/shared values have gradually shaped us to niche our target to satisfy participants both in the corporate and other resource-rich sectors of the economy. With our ultra-modern conference facilities, up-to-date facilitators, friendly

team, rich information database, and business-focused outfit, we guarantee a high degree of customer satisfaction, but through one approach – “doing it right the first time”. Per our constant interaction with participants coming from various fields of study, it positively affords us the opportunity to tailor our trainings to suit the needs of all our cherished clientele.

We have trained numerous organizations within the Government sector such as the Ministries, Departments and Agencies; Non-Governmental organizations, various industries, as well as private institutions and individuals. Through word-of-mouth and recommendations received from our past clients, we have been able to make a great impact onto the management of several organizations.

We recognize that it is a call on us to customize and provide quality but affordable soft skill training for our corporate and individual customers nationwide towards high business growth and profitability. In summary, KTT understands and delivers quality from the perspective of its clientele – thereby meeting their expectations and maintaining a perpetual relationship with them.

Our culture helps us to understand the needs of our clients with the aim of identifying and adapting the right methodologies and best practices to generate timely and most definitive recommendable solutions to their needs. Undoubtedly, we have emerged as one of the best training faculties in the line of Leadership, Project Management, Monitoring & Evaluation, MS Project, Investment Appraisal, among other management training seminars and consultancy services in Ghana. So far, we have a rich database of past participants to that effect. We have been recommended to various organizations and individuals in Ghana and throughout West Africa and Africa as a whole.

KTT is endowed with a well-seasoned team made up of Certified Project Management Professional (PMP®) Facilitators, Monitoring and Evaluation Specialists; welcoming, well-motivated, and agile staff. We assure our clients of utmost quality delivery and these are manifested in the evaluation reports we generate per each session. Our facilitators are readily available to share their expertise in regard of presenting the appropriate recommendations and solutions to solving complex issues faced by clients’ organizations.

Capability Statement

We offer a rich mixture of state-of-the-art theoretical insights and practical experiences of working in interdisciplinary projects and through our networks and professional interactions with policy-makers, civil society and entrepreneurs. Our highly interactive training methods stimulate participants to reflect and share their experiences to generate new insights. Our courses build directly on the experience

and expertise of our staff and Consultants across varied disciplines. KTT offers a wide range of programmes that have been streamlined to serve as solutions for the benefit of organizations that patronize them.

KTT mostly prefer the face-to-face interactive approach during facilitation. We deliver through presentations, case studies, and sharing interactive and related real-life experiences. This is to enhance greater absorption and a feel of the practicality of the programme. We offer user training to corporate and private individuals to attain a proficient level of expertise in the usage of our tools and platforms. A good understanding of the capabilities of our products helps our clients to be more efficient in operations.

With the aid of technical documents and other training materials, we take our trainees through the various concepts related to the correct usage and understanding of our products. Signing up for our consultancy and training services enables our clients to have complete access to our various professional training officers. We have keen interest in assisting participants to achieve required results.

Our convenient location and well-structured premises simply enhances a very conducive environment for interactive learning. With interactive classroom sessions, generating realistic and practicable ideas, we focus on assisting organizations and individuals to make managerial and operational level decisions that result in permanent solutions to challenging business-related situations. We are also readily available to undertake consultancy projects within our clients’ premises, irrespective of their locations.

We believe in innovation as well as recommending change in the way business is conducted in various environments. Therefore we promote value-added efforts, through quality and effective training and present workable best practices for our clients. In short, we put our clients first. At KTT, we are noted for providing “Education you can trust”. We have the expertise, and we exhibit professionalism and commitment.

OUR APPROACH

KTT has highly qualified specialists with long years of exposure and in practice, who demonstrate much of the best practices in their areas of knowledge. We shall employ a mix of methodologies that will ensure all facets of the program objectives are achieved within the expected timeframe.

TEAM COMPOSITION

KTT has over six (6) years’ experience in equipping various organizations with set of skills –practical and hands-on in range of areas including Monitoring and Evaluation. We also employ well-seasoned Consultants to provide subject-matter advisory support services to suit the needs of our Clients.

PROFILES OF FACILITATORS

Ebenezer Mensah-Attipoe, EMBA,WTA, PMP®

Mr. Ebenezer Mensah-Attipoe is a PMP® certified, solution-focused expert and professional management consultant with over 12-years’ experience in HR Soft Skills Training, Team Building and Project Management. He has extensive experience in managing various soft skills training projects for government, private and non-profit organizations. He has undertaken projects involving the effective development of human resource skills, user training sessions, development and assessment of business plans particularly in developing countries.

Mr. Ebenezer Mensah-Attipoe’s career has taken him through academia (Lecturer, Graduate School of Management), Public Speaking and Facilitation (Annual KTT Project Management Boot Camp), public service, private sector and now to independent consulting. He currently provides expert consulting, PMI-oriented project management training, leadership and management trainings, and coaching to senior officials of the Government of Ghana as well as private sector organizations. Several training sessions have been held so far, during which about Three Thousand (3,000) officials have been trained. He has developed and delivered human resource skills training to various public and private sector clients as well as other individuals, both nationals and ex-pats.

He has expertise in facilitating, public speaking, mentoring, motivating, coaching and having oversight responsibilities within various project environments. He also

has expertise with Microsoft Office Tools (MS Project, PowerPoint, Visio, Word, Excel, and Publisher). Mr. Attipoe has experience in developing and appraising project proposals and undertaking advocacy assignments on behalf of applicants when necessary.

He is currently engaged with KTT as the main facilitator. He provides Project Management, Customer Service Management training and coaching to senior officials in government and private sector institutions. He has the capability of assisting with the establishment of Project Management Offices (PMO) as well as effective team building techniques for selected and interested organizations. These PMOs function as repositories of expertise, tools and techniques for the advancement of project management.

He has Project Management Professional (PMP®), PMI, USA and holds an EMBA in Entrepreneurial Management from University of Ghana, a Post-Graduate Certificate in Business Analysis from George Washington University, South Africa, Certificate in MS Project (Train-the-Trainer) and BSc in Banking and Finance.

Emmanuel Kojo Adjei, FBI, PMP®

A Project Management Professional (PMP) Consultant and Civil Engineer with over 35 years’ experience in human resource consultancy and construction industry. He also has a Postgraduate Certificate in Management from the University of Leicester and is a Fellow of the Boardroom Institute (A Corporate Governance Think-tank). He has great expertise in Project Management and Customer Service Management and has delivered several trainings in that regard.

Mr. Adjei is currently the company advisor and a very experienced facilitator with Knowledge Tree Technologies Ltd. He has been part of the team that has conducted training for several public corporate organizations, ministries and private sector companies. He is also a public speaker and facilitator at the Annual Project Management Boot Camp.

His rich experience in Project Management and Civil Engineering has led him successfully through various dimensions of projects in connection with Government, Public and Private Institutions in Ghana and abroad. His exquisite skills in team building, human resource skills development and mentoring sets him above peers. He has also trained various engineering industries and several service organizations through project management, and as well has very rich analytical skills.

He has managed numerous civil works and housing projects in Ghana and Nigeria including roads, dams, irrigation projects and mass housing projects.

Currently, he is also the head of an NGO which together with its funding partners have construction a modern 600 sitter dining hall with a modern kitchen attached to be used for a food for people program at Otimibi village near Amrahia in the Ga East District of the Greater Accra Region of Ghana. The facility which was commissioned on 15th May, 2012 is being used to provide free lunch daily for the children of Otimibi. He currently serves on the boards of Amugah Rural Bank Ltd. and Blue Financial Services Ltd., and two other NGOs.

He is the CEO of Techno-Crete limited, a wholly-owned Ghanaian Construction company. He is a Project Management Professional (PMP), a Fellow of the Boardroom Institute, Ghana.

He has Civil Engineering training from KNUST, Project Management Professional (PMP) Certificate from the Project Management Institute (PMI) of USA and a Post Graduate Certificate in Business Administration from the University of Leicester (UK)

Joseph Osafo, PhD

Dr. J. Osafo is currently engaged with Knowledge Tree Technologies as a key facilitator for Stress and Time Management and Emotional Intelligence. He has helped many organizations overcome their mental, physical and emotional stressors that cause low morale and productivity. He has numerous publications, presentations and articles to his credit. His rich experience in Clinical Psychology is fused into making his training sessions very interesting, participative and practical. His engagement with KTT has benefitted several major organizations across the country.

He has PhD in Health Science (Norwegian University of Science and Technology), MPhil in Clinical Psychology and a Bachelor of Arts Degree in Psychology with English from the University of Ghana.

Diana Antwiwaa Amoako

Diana is a Human Resource Development practitioner who has been involved in in private/public and social development learning training and development for more than 20 years. In the course of her career she has gathered a wealth of experience in competencies management/development including hands on soft skills training.

She has what it takes to facilitate interactive learning for all employee categories. She is currently a key facilitator who specializes in areas like: Report Writing, Customer Service Management, Leadership, Effective Frontline Management, Human Relations and Communications Skills.

She began her Learning Training and Development career with the Non-Formal Education Division (NFED) of the Ministry of Education, Ghana in 1992 as a Senior Training Programme Officer. With the added advantage of working in a world class multinational corporate HR environment across Ghana, Togo, Benin and Nigeria coupled with hands on training management and delivery, she designs and delivers around a wide range of soft skills topics.

Diana is an Associate of PriceWaterHouse Coopers, Institute of Professional Studies (IPS), and Ghana Employers Association where she facilitates open and bespoke learning events. Prior to that, she facilitated training programmes for L’aine Services and was an outside faculty member for Ghana Institute of Public Administration (GIMPA). She is equipped to develop and facilitate splendid learning/training events.

Diana holds a BSc degree in Home Economics and an MSc in Adult Education from the University of Ghana, Legon, a Post-graduate Certificate in Public Administration from the Ghana Institute of Public Administration. She has participated in several international and local conferences and workshops.

Diana is a member of the Chartered Institute of Personnel and Development, UK and the Institute of Human Resource Practitioners- Ghana.

Dr. Godson A. Tetteh

Godson Tetteh (PhD, New Jersey Institute of Technology, 2008) is an Executive Management Consultant and Lean Six Sigma Expert with proven expertise in increasing productivity, planning and implementing improvement processes using Lean Manufacturing, Product Design & Development, and Six Sigma DMAIC principles for innovative business strategy execution.

Dr. Tetteh has successfully developed Six Sigma deployment strategies and training for Product and Process Development, Manufacturing and Business Process Improvement. His broad experience across many technologies helped him gain insight on how to apply Lean Six Sigma methods to Business Processes. As a Researcher, he developed and implemented successful Lean Six Sigma and quality improvement programs in service and manufacturing applications, and conducted research to increase industrial productivity for a number of projects. He conducted

an independent evaluation of a client’s internal production practices and procedures in the identification, design, and delivery of process improvement initiatives and ensured that all departments operated in conformance to the Quality Control metrics.

Dr. Tetteh conducted seminars demonstrating techniques in Lean Six Sigma (Define, Measure, Analyze, Improve, and Control) principles, designed instructional materials, integrated role-plays, and hands-on exercises to ensure training effectiveness at the American Society for Quality NY-NJ Metropolitan Section 59th Annual Conference in Newark, New Jersey in the United States of America.

Dr. Tetteh has a Doctor of Philosophy degree in Transportation Engineering from the New Jersey Institute of Technology, a Master of Science degree in International Transportation Management from the State University of New York Maritime College, and an American Society of Quality Certified Six Sigma Black Belt, all in the United States of America.

Mac-Effort Kwaku Adadey

FCCA, ICAG, IIA, OCIS, PMP, MBA

Mr. Adadey is a Finance Specialist and an Internal Auditing and Financial Modelling Facilitator with Knowledge Tree Technologies Ltd. Mac-Effort Kwaku Adadey is a Chartered Accountant and holds an MBA. He has over 17 years’ experience in Public and Private Sector Financial Management systems, including 13 years working experience with the Controller and Accountant General’s Department (CAGD), Ministry of Finance -Ghana. He currently occupies a position of Chief Accountant and Project Manager of the Integrated Financial Management Information System (IFMIS) at the CAGD. He was the Deputy Project Director and doubled as Technical Director of the Ghana Integrated Financial Management Information System (GIFMIS) implementation from March 2012 to March 2015.

Mr. Adadey is a member of the Institute of Chartered Accountants, Ghana. (ICAG), a Fellow of the Association of Chartered Certified Accountant-UK, member of Project Management Institute-USA and a member of the Institute of Internal Auditors Ghana and Global. He is a Certified Oracle E-Business Suit Implementation Specialist- Financials & Supply Chain Management. He is a certified Project Management Professional (PMP). He is currently training in Chartered Computerised Accounting System Consultants (CCASC) and pursuing MSc in Management Information System.

LOUIS KUUKPEN

Monitoring & Evaluation Specialist

He is a solid M&E specialist with proven track record in projects and programmes design, results-based management, capacity development, change management, training and leadership. He currently facilitates M&E training sessions for Knowledge Tree Technologies Ltd.

He has experience in Commissioning and managing evaluations, institutional capacity assessments, Results-based management, design and implementation of M&E systems, Design, conduct and use of monitoring and evaluations, Projects/Programme design, implementation and management, Coaching, teaching, facilitation, role play, training and knowledge management. He is the Programme Officer in UNDP Ghana and the Programme Manager for Danida Centre for Int. Business.

He holds a Master’s Degree in Economic Policy Management from the University of Ghana, an Mphil in Administration (Finance) and a Bsc in Administration (Banking) all from the University of Ghana

 No. Certification Programmes

Duration

1 Project Management Professional (PMP- PMI-USA)

Project Scope, Time & Cost, Risk, Quality, Communication, Procurement, Human Resource, Stakeholder Management, Project Integration (Based on PMBOK Guide 5th Edition) PMI Standards

5 Days

2 Supply chain Logistics and Supply chain management, processes, stages, Groups, Tracking, monitoring, Procurement, Forecasting, Demand and Inventory, Global Supply chain systems, information system, Inventory management, warehousing, Freight transport

3 Days

3 Six Sigma Green Belt & Black Belt Training

Improve customer services satisfaction; Improve customer retention to 90% or more minimize production cost ; improve lead time 1/4 to 1/2 your industry average;

5 Days

minimize Based; Operational Risk management; productivity/ through Improvement; 15+per year; Improve Inventory turns, Six Sigma & organizational goals, Value Six sigma, Design for Six sigma, Voice of customer, Project identification, Measurement analysis system, Hypothesis testing, statistical process control, Lean tools for process control

No Administration & Management Programmes  Duration

Programme Content1 Effective Leadership Business Strategies, Vision,

Performance Management, Leadership role/skills & styles, Problem solving, Delegating & Coaching, maximize team performance, understand behavioral styles, understand employee empowerment, Emotional Intelligence

3 Days

2 Effective Supervision Management

Team Building, Problem Solving & Decision Making, Discipline, Delegation, Motivation, Report writing, Monitoring

3 Days

3 Office Management & Secretarial Skills

Business Communication, Secretarial English, Corporate Secretary ship, Keyboarding, Shorthand, Executive Secretaryship and minutes taking

3 Days

4 Effective Frontline Management

Business courtesy, telephone manners, communication and organizational skills, Professional Image, Team building, self-motivation, stress and anger management, Empathy, technical support systems, monitoring work progress

2 Days

5 Introduction to Management

The Manager - Role and Responsibilities, Leading and Motivating a Team, Critical Communication Skills, Managing Performance With Skill, Coaching & Mentoring, Delegation– A Strategic Tool, Change Management

3 Days

6 Stress & Time  Management

Understanding Stress and Lifestyles Elements & Techniques, Work related stress/Burn out, The Individual and Family Dimensions, Stress & Health, Action Planning & Self-Management, Stress Analysis

1 Day

7 Emotional Intelligence Emotional intelligence(EI) and work place performance, Relating the behaviors, impact and challenges of EI on workplace performance, Gaining personal insight into your EI competencies through a Self-Assessment, Tools and Techniques for increasing competence in the Five Domains of EI (Self Awareness, Self-Management, Social Awareness, Empathy, Improvement and Specific Steps for Developing EI)

1 Day

8 Effective Records Management & Filing Systems

Manual/Electronic Records Keeping, Active files management, Disaster Recovery, Arts of Filing, Legal Trends, Records center & Archives, Public & private filing systems, Vital records keeping and basic ICT skills for records management

2 Days

Finance Programmes DurationProgramme Content

1 Internal Audit & Control Scope, The Audit Process, Audit Purpose, Compliance & Substantive Test, Sampling, Asserts, Verification, Internal Controls & Checks, Investigations, Reporting, Audit processes & Execution, strategies, Validating procedures, COSO's internal control

3 Day

2 Advanced financial Modeling

Profitability/Cost/ Budget Analysis, Single Cash Flow, Annuity, Loan Amortization, Discounts, Effective financial patterns, conduct sensitivity analysis, Make budgetary projections, Profit Maximization, cost Minimization or Target Profit

3 Day

3 Finance & Accounting For Records Management, Cycles of 3 Day

Non Accountants Accounting, Effective Book keeping, Revenue mobilization, Expenditure, Payments, Ledgers, Journals, Transactions, Procedures, Processes, Credit , Sales, Internal auditing and control

4 Risk Management Risk response planning, Identifying Risks, Qualitative & Quantitative Risk Analysis, Understanding the nature of business risks, Mitigating the impact, Risk factors, Risk monitoring and control,

3 Day

5 Fixed Asset Management Fixed Asset Date/Accounting Record, Taking Physical & Perpetual Inventories, Reconciliation, Property Control, Public Policy, Policy developments and impact, tips on asset financial reporting, latest regulations update,

3 Day

6 Budgeting & Finance Management

Understanding budgets, analyzing budgets, forecasting techniques, managing different types of budgets, understanding financial statements, balance sheets, income statements, cash flows, annual reports, calculating returns on investments

3 Day

Operations Programmes DurationProgramme Content

1 Total Quality Management International standards, Business Excellence, Principles of TQM, Quality management methods, Benchmark, TQM tools and continuous improvement methods, cost quality and reinsertion

3 Days

2 Contract Management Contract Essential Elements, Law of Contracts, Procurement, Tendering, Legal Terminology, Risk, Contractual obligations

3 Days

3 Strategic Management The process of identifying and executing the Organization's mission by matching its capabilities with the demands of its environments, Development of the concept of

2 Days

Strategy, The Nature, Formation and Implementation of Strategy, The Role of Strategic Management

4 Procurement Management Private & Public Procurement Management, e-procurement, Current trends, Processes, Contract Types & Organization, Reimbursable Cost, Time & Material, Contract Selection, Planning, Negotiation & contract management, competitive buying

3 Days

5 Monitoring and Evaluation M & E overview & Definitions, Theories and processes, Techniques for planning, Developing, understanding and measuring M & E, Communicating M & E indicators, Logical framework approach, Government and Implementing Agency - Responsibility to M & E, Result based, Data Management and M & E process and Conducting Evaluation

4 Days

6 Warehouse  Management Material Resource Management, Logistics Automation & Optimization, Delivery System Demand & Supply Chain, Storage, Inventory

3 Days

7 Public Policy Analysis The Nature and Scope of Public Policy, The Importance of Studying Public Policy, The Public Policy Cycle/The Stages Approach, Why Public Policies Fail in Africa Governance and Institution, The Policy Process, Policy Analysis, Social Context, Policy Making, Micro & Macro Economics, Public Interest, Transnational Forces, Ethics, Moral Foundation

5 Days

8 Public Private Partnership (PPP)

PPP Sectors & Projects, Models, Design, Contract Structure, Risk Allocation, Mitigation, Concession Agreement, Procurement, Transactions, Finance, Infrastructure Projects

5 Days

Technical Programmes DurationProgramme Content

1 MS Project Training Technical Reporting, Planning & Resource Allocation, Time lines, critical

3 Days

paths, Project Progress Tracking, Scheduling, Multiple Project, Determine dependencies and constraints, Assigning Project Cost, Review project, Establish baselines, integrating projects with office

3 MS Excel Foundation & Intermediate

Exploring common uses of Excel, Creating worksheet, Understanding Basic formulas and functions, Data Entry, Essential formatting, Using SUMIF and AVERAGE, Naming and using Cells, Large Excel projects, Collaborating with others, Exploring Database features, Creating charts, Using and Editing Macros, Transposing and importing data, sheets Naming, formulas, navigating through workbooks using named ranges, Creating named ranges automatically based on cell values

3 Days

4 MS Excel Advanced Formulas, Function Tips, Shortcuts, Statistical & Data Functions , Multiple workbooks, Creating and Using Macros & Pivot tables, using the entire row column references, Auto Sum, Absolute and Relative references, IF and related Functions, Exploring Logical tests, LOOKUP and reference Functions, Power Function

3 Days

5 Autodesk AutoCAD Launching AutoCAD from XP OX, Customizing, Architectural and Metrics units, Understanding layouts and control, Drawing units, Drawing accuracy, Editing with grips, Using symbols

5 Days

6 Technical Report Writing Data gathering, Textual and cloning report elements, Graphical reports , Appearance elements, Chunking & Sequencing, Navigation aids, preparing functional report documents, enhancing clarity, style, Proof Reading& final packaging

3 Days

General ProgrammesProgramme Content Duration

1 Report Writing Business Report writing skills, 2 Days

clarifying the Purpose, Analyzing the Audience, Designing the structure, Information selection, Enhancing Clarity, Style, Speed and Accuracy, Checking for Facts, Proof Reading, Editing and the Final Packaging

2 Presentation Skills Ice Breaker, Need Analysis, Delivery Methods, Rhetorical Devices & Structure, Assessing audience, Managing Difficult questions

3 Days

3 Human Relations & Communication Skills

Understanding Human Behaviors, Interpersonal Skills, Strategic Interaction, Current Challenges in Human Relations, Achieve Emotional Balance, Strategic Interaction Skills, Build your Communication Skills, Develop Mutual respect

3 Days

4 Team Building Forming, Storming, Performing, Problem Solving, Building Individual Strengths, Communication, Team Management/Goals

3 Days

5 Customer Service management

Service Culture, Rude & Difficult Client Handling, Listening Skills, Software Application, problem solving, keeping client profile, corporate image. Internet/telephone customer skills, feedback Report, developing new customer relationships

3 Days

6 Negotiation & Influence Skills

Types of Negotiation, Preparation, Proposal, Confidence, Mutual Gain, Bargaining Power, Powerful Tactics, Closing the Deal

3 Days

7 Marketing & Sales Management

Customer Relationship Management, Building Trust, Sales Representatives and Promoters, Managing Business Portfolio, Customer Service 101, Excellent service through excellent Communication, Handling difficult customers, Being the best that you can

3 Days

8 Communication in organization

Communication Basics, Effective listening skills, Managing Delightful and interpersonal behavior, Working with people, Establishing Clearness, Conciseness, Correctness, Completeness, Courteousness,

3 Days

managing people9 Performance Management Setting Performance Targets,

Developing Effective Job Description, Conducting Appraisal Interview, Job Evaluation and Compensation Management, Coaching & Performance Management, Productivity Improvement, Need for Performance Management, Levels of Performance Measurement, Performance Management Cycle.

3 Days

10 Change Management The Manager-Role & Responsibilities, Leading and Motivating a Team, Critical Communication Skills, Managing Performance With Skill, role of HR and change, context & processes, change leadership and change capability & interventions

3 Days

11 Logistics & Transport Supply chain execution, integration and linking carriers, automatic labeling and documentations, optimizing routes ad transport chains, freight management

3 Days

12 Learning and Development (L & D)

L & D strategies, Vertical and Horizontal Integration, Learning Theory, Consultation, Training Cycle, HR development theory and practice, Managing Organizational Learning, Employee Professional development, Work base learning & development

4 Days

13 Safety and Defensive Driving

Guide participants on correct behavior on the roads, Enhance their knowledge on traffic rules and regulations, Prevent road accidents and promote road safety, Reduce road congestion malpractices

2 Days

14 Events Management Background Research, Stakeholders Needs, Events planning, Responsibility & Flexibility, Ethics, Problem Solving, Team Work, Health & Safety

2 Days

15 Project Management Fundamentals

What is Project Management, Stakeholder Management, Understanding the benefit of using the right the right tools, resources, and people, The overall project management framework and objective

3 Days

&delivering them16 Stakeholder Management Identify stakeholders, Plan

stakeholder Management & Control their Engagement , Purpose of Stakeholder Analysis, Prioritizing Stakeholders, Understanding Key Stakeholders, Stakeholders Interests, Involvement, Interdependencies, Influence, and Potential impact, General framework of Stakeholder Management, Key processes of Stakeholder Management

3 Days