Kimberly S. Townsend 240-723-70014650 Bright Rd, Lot #3 Charlotte, NC 28214 kaytown9580@yahoo.com

Professional ProfileEnthusiastic and dedicated Culinary professional with finesse for detecting the details of the big picture and maintaining a productive flow. Experienced General Manager with FOH customer service and BOH team management skill set to coach and teach staff to their optimum performance and accountability...

General Management- Fully trained in operations and management of a restaurant facility. Sales Projections, Customer Service, Labor and Inventory Management

Proficient Culinary knife skills and fundamentals. Regional, American, International and Latin Cuisine menus, history and influences. Also exposure to charcuterie, cold meats, banquets and buffet setup and planning

Recipe costing and conversion. Developed new high sales menu items for In Park Production Researched recipes, shopped and stocked needed supplies within a program budget, provided entertaining instruction. Nutrition, Special Dietary needs proper sanitation and Health regulation awareness

. Baking and Pastry Desserts- Mass production of fresh baked scratch recipes and desserts for catered functions. Experience in hearth and yeast baking as well as practiced skills in croissant and puff pastry production. Highly skilled at recipe execution.

Creative Kids Cooking Program Coordinator- taught young children basics of cooking with little supervision required recipes.

Vast interest in food education and history. Desires to reach and educate healthier eating habits and options to those less likely to experience.

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Professional Skills Summary

Culinary/ Academic Achievements CRC Certified- Under NC Child Care Act, N.C,G.S 110-90.2, Expires

4/2019 ServSafe Certificate, Renewed March 2015, Expires March 2020 Presidential Academic Award, Spring 2010 Dean’s Academic List, Fall 2009, 2010 Merit Award Recipient, Quarterly Perfect Attendance, Summer 2009 Bartending/ Mixologist Certified, August 2010

Culinary Skill Experience Fast paced Line Management of Quick service location with flat top grill. Sous Chef over mass production kitchen and catered V.I.P events for major

company Dessert Supervisor in charge of creating and executing new dessert menus for

mass production for In Park sales and also University Cafeteria. Fresh baked pastry assistant for private mansion and also for Panther’s Stadium Prep assistant for new restaurant with specialized menu Private chef/caterer and cake designer for special events Private Chef for Daycare facility addressing special dietary concerns of 175+

children Wait staff for quick service recreation facility Volunteer meal assistance at community shelter

Business Management Experience

Full responsibility as General Manager for Mall food court location providing fresh made to order menu and exceptional customer service. Customer Feedback survey scores over 80%.

Conducted interviews, hiring as well as executing all human resource policies for company standards and policies. Administered terminations of staff when necessary.

Continuous training of staff for sales, production and customer service goals. Weekly reporting of sales, profit and loss, food/paper/cleaning percentiles as well as labor Daily monitoring of inventory, prep and ordering of supplies based on net sales projections Local Store Marketing to increase sales and customer traffic Managed full kitchen staff for high volume kitchen prep production Skilled in managing set up and flow of specialty catered multiple events Staff productivity, employee scheduling, time and conflict management Sales, Customer Service and Vendor Contract negotiations Budget, Inventory and Variance Reporting and Control, AP/AR, petty cash reports

Work History

Charley’s Philly SteaksPineville, NC

Perkins Management/Johnson C Smith Univ.Charlotte, NC

Delaware North CompaniesPanther’s BOA StadiumCharlotte, NC

Cedar Fair Amusements/Carowinds, Charlotte, NC

Nana’s Soul Food KitchenCharlotte, NC

Restaurant General Manager

Head Dessert/ Pastry Chef

Pastry Chef Assistant

Sous Chef/ Dessert Production Supervisor

Internship- Prep Assistant

June, 2014- May 2016

Jan. 2014- May,2014

June, 2013- Jan. 2014

Feb. 2012- May 2013

April, 2011- June 2011Duke Mansion- Eurest GroupCharlotte, NC Pastry and Fresh Baked Assistant October, 2010- April, 2011

Switch N KitchenCharlotte, NC Meal Prep Associate Sept. 2010- Jan. 2011

AMF- University LanesCharlotte, NC

Lane Server/ Bartender/ Cook June, 2010- June 2012

EducationThe International School of Culinary at The Art Institute of Charlotte

Culinary Arts- Graduate

Associates of Applied Sciences

Aug 2009- Dec 2011