ksu: a model for excellence higher education international conference heic 2009 beirut, lebanon -...
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Generic Structure of Quality Model for King Saud University
Sub-model of Quality Support Leadership(perspective)ValuesVisionPerform Strategic AnalysisInternalFactorsExternalFactorsStrenathsWeaknessesObbartunitiesThreatsStrategic Formulation & ChoiceSelection of Recommended AlternativeGeneration of Strategic Alternatives Balanced Strategies Strategic view & philosophy Financial perspective Customer perspective Internal process perspective Learning @ growth perspectiveImplementationOrganizational Structure @ proceduresQuality Improvement plans & schedule Quality programs, Awareness & TrainingResults people results Customer results Society results
Key performance Results Resource Audit Value Audit Affordability ConstraintsPolicy &StrategySet, Examine & Re-EvaluateGoalsMissionAssign KPI Weights(strategic) Domain level Category LevelAssign KPI Weights(Tactical) Attribute Level Indicator LevelInternationalNormsBenchmarksKPI MapRequired Action. Correct . ImproveInnovation & LearningAssess Current Quality Status(compare KPIs with BenchmarksEnablersprocessespeopleFacultyStudentsAdministratorSupport staffPartnerships &ResourcesSPQGQDQPTPRPAAKPI
QGPrinciples of KSU Quality Model:1.The KSU Quality Model should constitute clear and well-defined components that can easily be followed and transformed into strategic quality initiatives and programs by the University.
2.The Quality Model should reflect the specific nature of KSU operating environment and its social mandate and values.
3.The KSU Quality Model should be developed with full utilization of the previously gained experiences worldwide, and should be built using already existing quality concepts, notions and principles.
Higher Education International ConferenceHEIC 2009 Beirut, Lebanon - April 23-25, 2009Higher Education International ConferenceHEIC 2009 Beirut, Lebanon - April 23-25, 2009KSU Model is an integrated Model built on:
EFQM Excellence Model. Balanced scorecard Model Malcolm Bald Ridge Model Result orientation Quality management via measurement and assessment.
Generic Structure of Quality Model for King Saud University Strategic PlanningStrategic Formulation & ChoiceBalanced StrategiesImplementationResults(Enablers)Policy & StrategyLeadershipAssess Current Quality Status (Compare KPIs with Benchmarks)
Generic Structure of Quality Model for King Saud University
Leadership(perspective)ValuesVisionPerform Strategic AnalysisInternalFactorsExternalFactorsStrenathsWeaknessesObbartunitiesThreatsStrategic Formulation & ChoiceSelection of Recommended AlternativeGeneration of Strategic Alternatives Balanced Strategies Strategic view & philosophy Financial perspective Customer perspective Internal process perspective Learning @ growth perspectiveImplementationOrganizational Structure @ proceduresQuality Improvement plans & schedule Quality programs, Awareness & TrainingEnablersResults people results Customer results Society results
Key performance Results Resource Audit Value Audit Affordability ConstraintsPolicy &StrategySet, Examine & Re-EvaluateGoalsMissionAssign KPI Weights(strategic) Domain level Category LevelAssign KPI Weights(Tactical) Attribute Level Indicator LevelInternationalNormsBenchmarksKPI MapRequired Action. Correct . ImproveInnovation & LearningAssess Current Quality Status(compare KPIs with BenchmarksprocessespeopleFacultyStudentsAdministratorSupport staffPartnerships &Resources
Generic Structure of Quality Model for King Saud University Leadership(perspective)ValuesVisionPerform Strategic AnalysisInternalFactorsExternalFactorsStrenathsWeaknessesObbartunitiesThreatsStrategic Formulation & ChoiceSelection of Recommended AlternativeGeneration of Strategic Alternatives Balanced Strategies Strategic view & philosophy Financial perspective Customer perspective Internal process perspective Learning @ growth perspectiveImplementationOrganizational Structure @ proceduresQuality Improvement plans & schedule Quality programs, Awareness & TrainingEnablersResults people results Customer results Society results
Key performance Results Resource Audit Value Audit Affordability ConstraintsPolicy &StrategySet, Examine & Re-EvaluateGoalsMissionAssign KPI Weights(strategic) Domain level Category LevelAssign KPI Weights(Tactical) Attribute Level Indicator LevelInternationalNormsBenchmarksKPI MapRequired Action. Correct . ImproveInnovation & LearningAssess Current Quality Status(compare KPIs with BenchmarksprocessespeopleFacultyStudentsAdministratorSupport staffPartnerships &Resources
KPII/O approachQuality Model for Excellence Award UnitInternational Norms
Assess Current Quality Status(Key Performance)
Leadership (Perspective)Vision+ ValuesProposed the rules, regulations and procedures of excellence awards. Communicate with associations, public and private organizations in all aspects of the awardFind source of to support excellence award programs.Identifying outstanding candidate and ensure compliance with deadlines to end the nomination process by the relevant authorities. Reporting the winners and follow-up their awards in the university annual ceremony. Develop partnership.
Planning Outcomes
Improvement Plans
Implementation
Schedules
Review & Coordination .of Plans
Corrective Actions
Assessment
Outcomes
Audit Reports:
Internal(IQAAPR)
External(QPAR)
Stakeholders' Feedback
Planning Results
Processes Improvement & Innovation
Integrated Units' Plans
Stakeholders' Satisfaction Report
Deanship Reports
Revised Goals & Objectives
Assess Current Quality Status
SWOT Models
Opportunities
Input 4
Threats
Input 3
Strengths
Input 1
Weakness
Input 2
Strategic
Analysis
Outcomes
Policy and Strategy
Benchmarking
Input 1
Best Practices
Input 2
SWOT
Input 3
PEST
Input 4
Strategic Choices and Formulation
Selection of Recommend and Alternatives
Generation of
Strategic Alternative
Strategic Views and Philosophy
Output 1
Financial Perspective
Output 2
Customer Perspective
Output 3
Internal Perspective
Output 4
Learning and Growth Perspective
Output 5
Balanced Strategic Perspective
Policy and Strategy
PEST
Input 5
Government Roles and Regulations Input 1
University Roles and Policies
Input 2
International Trends
Input 3
SWOT
Input 4
Faculty Policy
Output 1
Student Policy
Output 2
Administration Policy
Output 3
Support Stuff Policy
Output 4
(Enablers)
Table of Contents
Page
Executive Summary1
Chapter 13
Introduction3
1.1 NCAAA Standards and Criteria4
1.2 Relationships between Standards for Institutions and Standards for Programs5
1.3NCAAA Evaluation Scale of the Standards and Criteria12
1.4 Key Aspects of the Star System13
1.5Quality Planning and Review Cycle14
1.6Developing a Strategic Plan for Quality Improvement15
1.7 Basic Similarities and Key Differences between NCAAA and KSU QMS System17
Chapter 220
KSU Approach to Quality Management20
2.1KSU Quality Model20
2.1.1 Overview20
2.1.2 Description of KSU Quality Model21
2.1.3 KSU Quality Management System24
2.2Principles of KSU QMS (KSU Quality Management System)25
2.3 Strategic Performance Management System Framework28
2.4 KSU Quality Management System 34
2.4.1External Quality Assurance (EQA36
2.4.2Interface between IQA and EQA38
2.4.3Internal Quality Assurance (IQA)38
2.4.4 KSU Internal Audit and Assessment Cycle42
2.4.4.1KSU Audit and Assessment Process43
2.4.4.2College and Administrative Unit Self-Study Assessment and QPAR Process Flow45
2.4.4.3KSU Internal Audit and Assessment Process Flow by IQA IAAT47
2.4.4.4Annual Quality and Planning Management Cycle48
Chapter 3
50
KSU Quality Standards and Performance Assessment50
3.1KSU Standards, Criteria and Items50
3.2KSU Standards, Criteria and Weights51
3.3Categorization under the Strategic Performance Management System of PMS, QMS and IMS53
3.4KSU Performance Assessment System60
3.4.1Scaled Scoring Performance System60
3.4.1.1 KSU QMS Scaled Scoring Performance System60
3.4.1.2 Scored Performance Assessment of the Process Oriented Standards, Criteria and Items Requirements
62
3.4.1.3 Scored Performance Assessment of the Results Oriented KPI or Benchmark Requirements64
Chapter 4
73
4.1Explanations of KSU Standards, Criteria and Items and KPI and Benchmarks73
4.2Description of the Standard, Criteria and Items73
4.3Addressing the Standard73
4.4Addressing the KPI or Benchmark74
4.5Statistics, Information and Documents (SID) requirements as evidence-based requirements of the Standards, Criteria and Items75
Standard 1: Mission, Goals and Objective76
Standard 2: Governance and Administration84
Standard 3: Management of Quality Assurance and Improvement97
Standard 4: Learning and Teaching111
Standard 5: Support for Student Learning137
Standard 6: Learning Resources150
Standard 7: Facilities and Equipments162
Standard 8: Financial Planning and Management178
Standard 9: Employment Processes191
Standard 10: Research203
Standard 11: Institutional Relationships with the Community224
Appendix
Appendix 1: IQAAPR (IQA Audit and Assessment Performance Report243
Appendix 2: Quality Performance Assessment Report (QPAR)260
Appendix 3: Glossary of Terminologies and Concepts278
Appendix 4: Scaled Performance Scoring Worksheet291
Appendix 5: Scoring Criteria for Process Based Values Standards327
Appendix8: Scoring Criteria for Results Based Values KPI and Benchmarks328
References 329
Table of Figures
Page
Figure 1.1: Institutional and Program Standards and Criteria requirements6
Figure 1.2: Quality and Planning Cycle15
Figure 1.3: Basic Similarities and Key Differences between NCAAA and KSU QMS Systems17
Figure 2.1a: KSU Quality Model21
Figure 2.1b: KSU Map of KPIs22
Figure 2.2a: IPOO Generic Components Framework26
Figure 2.2b: KSU - IPOO System Components27
Figure 2.3: Integrated QMIPS Linkages of QMS, IMS and PMS29
Figure 2.4: The PMS IMS QMS mechanics of Strategic Performance Management System31
Figure 2.5: Strategic Performance Management and Reporting System - Linkages33
Figure 2.6: KSU Quality Management System Organization36
Figure 2.7: Annual KSU IQA Audit and Assessment Process (Master Flow)42
Figure 2.8: College and Administrative Unit Self-Study Assessment and IQAAPR Process Flow44
Figure 2.9: KSU Internal Audit and Assessment Process Flow by IQA IAAT46
Figure 3.1: Explanation of Standard, Criteria and Item requirement50
Figure 3.2: KSU QMS Standards, Criteria and Weights52
Figure 3.3: Categorization of Standards, Criteria and Items and KPI under the Strategic Performance Management System of PMS, QMS and IMS55
Figure 3.4: Worked sample of the weighted score and overall performance scoring61
Figure 3.4.1 Worked Example Performance Assessments of Standard 1, Criteria 1.1 and Item 1.1.162
Figure 3.5: Scoring Criteria for PROCESS based Values Oriented Standards, Criteria and Items Requirements
63
Figure 3.4.2: Worked Example Performance Assessments of Criteria 1.6, KPI and KPI Items 65
Figure 3.4.3: Worked Example of a Quantitative Result Oriented KPI Item 1.6.365
Figure 3.4.4: Worked Example of a Qualitative Result Oriented KPI Item 1.6.166
Figure 3.6: Scoring Criteria for RESULTS based Values Oriented KPI or Benchmarks72
3.4.1Scaled Scoring Performance System60
3.4.1.1 KSU QMS Scaled Scoring Performance System60
3.4.1.2 Scored Performance Assessment of the Process Oriented Standards, Criteria and Items Requirements
62
3.4.1.3 Scored Performance Assessment of the Results Oriented KPI or Benchmark Requirements64
Chapter 4
73
4.1Explanations of KSU Standards, Criteria and Items and KPI and Benchmarks73
4.2Description of the Standard, Criteria and Items73
4.3Addressing the Standard73
4.4Addressing the KPI or Benchmark74
4.5Statistics, Information and Documents (SID) requirements as evidence-based requirements of the Standards, Criteria and Items75
Standard 1: Mission, Goals and Objective76
Standard 2: Governance and Administration84
Standard 3: Management of Quality Assurance and Improvement97
Standard 4: Learning and Teaching111
Standard 5: Support for Student Learning137
Standard 6: Learning Resources150
Standard 7: Facilities and Equipments162
Standard 8: Financial Planning and Management178
Standard 9: Employment Processes191
Standard 10: Research203
Standard 11: Institutional Relationships with the Community224
Appendix
Appendix 1: IQAAPR (IQA Audit and Assessment Performance Report243
Appendix 2: Quality Performance Assessment Report (QPAR)260
Appendix 3: Glossary of Terminologies and Concepts278
Appendix 4: Scaled Performance Scoring Worksheet291
Appendix 5: Scoring Criteria for Process Based Values Standards327
Appendix8: Scoring Criteria for Results Based Values KPI and Benchmarks328
References 329
Table of Figures
Page
Figure 1.1: Institutional and Program Standards and Criteria requirements6
Figure 1.2: Quality and Planning Cycle15
Figure 1.3: Basic Similarities and Key Differences between NCAAA and KSU QMS Systems17
Figure 2.1a: KSU Quality Model21
Figure 2.1b: KSU Map of KPIs22
Figure 2.2a: IPOO Generic Components Framework26
Figure 2.2b: KSU - IPOO System Components27
Figure 2.3: Integrated QMIPS Linkages of QMS, IMS and PMS29
Figure 2.4: The PMS IMS QMS mechanics of Strategic Performance Management System31
Figure 2.5: Strategic Performance Management and Reporting System - Linkages33
Figure 2.6: KSU Quality Management System Organization36
Figure 2.7: Annual KSU IQA Audit and Assessment Process (Master Flow)42
Figure 2.8: College and Administrative Unit Self-Study Assessment and IQAAPR Process Flow44
Figure 2.9: KSU Internal Audit and Assessment Process Flow by IQA IAAT46
Figure 3.1: Explanation of Standard, Criteria and Item requirement50
Figure 3.2: KSU QMS Standards, Criteria and Weights52
Figure 3.3: Categorization of Standards, Criteria and Items and KPI under the Strategic Performance Management System of PMS, QMS and IMS55
Figure 3.4: Worked sample of the weighted score and overall performance scoring61
Figure 3.4.1 Worked Example Performance Assessments of Standard 1, Criteria 1.1 and Item 1.1.162
Figure 3.5: Scoring Criteria for PROCESS based Values Oriented Standards, Criteria and Items Requirements
63
Figure 3.4.2: Worked Example Performance Assessments of Criteria 1.6, KPI and KPI Items 65
Figure 3.4.3: Worked Example of a Quantitative Result Oriented KPI Item 1.6.365
Figure 3.4.4: Worked Example of a Qualitative Result Oriented KPI Item 1.6.166
Figure 3.6: Scoring Criteria for RESULTS based Values Oriented KPI or Benchmarks72