krishna updated

Krishna Mohan - PMP®A-3/503, Sunway, Megapolis, Phase 3, HInjewadi,Pune - Maharashta, INDIA

Phone: +91-9665021617 [email protected]

Professional Experience

Tech Mahindra, Pune, Assistant Manager – Project Management(Mar 2011– Till Date)

LXI Technologies,BangaloreOperations Manager(Mar’08 to Mar 11’)

Infosys BPO, PuneTeam Lead(Dec’06 to Feb ‘08)

WNS, PuneTeam Lead(Dec’03 to Nov’06)

Key Skills

Project Management Project Planning Requirement Gathering Training and Mentoring Negotiation, Organization &

Strategic Planning Service Level Management Team Management Attrition Management Innovations in team Integration Management Client Servicing HR management Transition and

Transformational project management

Areas of Experience:Overall Experience 10 YearsProject Management 5 YearsLeadership & Management Experience 5 Years

Summary of Experience

1. Project Manager – Tech Mahindra, Pune - Mar 2011– Till Date

Profile: Working as Project Manager for implementation of Network Projects for a US based Telecom Company

Project / Program Management : Managing Projects and Serving the largest US based telecom company to implement network solutions to their large set of geographical diversified end customers

Interfacing/coordinating with cross functional teams to ensure efficient delivery of Projects

Managing Risks and Developing Risk Management Plan for complex Network Infrastructure Projects

Cross trained to handle different types of projects among different line of businesses to increase efficiency and productivity

IT Service Delivery & Operations : Working on FTE based T&M Billing and volume/transactions based Billing models, Business Development by showcasing the skill set and the talent pool to the client/s and generating Business Opportunities and Preparing Business Proposals for new businesses

Expertise in spearheading numerous IT projects; ensuring delivery of projects in compliance to the Scope, Time, Cost and Quality parameters

Proven skills in managing teams to work in sync with the set parameters & motivating them for achieving Business and Individual goals

Krishna Mohan [email protected] +91 96650216171 | P a g e

Domain Expertise

Project Management Infrastructure and support

projects IT Operations Process Documentation Quality Assurance Client Servicing Training

Education

Masters in Computer Management - 2003 – Pune University.

Bcom - 2000 – Mumbai University

. PMP Certified - 2104

DOB

28th May 1979

Additional Skills

Proficiency in Microsoft office suite (Excel, Word, Power point, MS Visio, MS Project.)

Excellent Presentation Skills

Communication skill

2. Operations Manager – LXI Technologies, Bangalore - Mar’08 to Apr 11’

Founded in 2006 with headquarters in Switzerland, LXI Technologies provide Information Technology Solutions to businesses and focus on delivering customer value through high-quality practices and cost-efficient solutions through - consulting, software development, training, offshore development and open source initiatives.

Profile: Taking care of the day to day operations and represent the organization in customer-facing communication pertinent to LXI Technologies’s technical expertise on the specific platform

Key Responsibilities included

Creating best practice and knowledge sharing database to improve the overall

quality & productivity.

Compile reports & review project performance with VP on weekly and monthly

basis.

Preparations of rosters every month as per desk utilization.

Generating MIS reports.

Conducting conference call with the client as per the governance model.

Responsible for maintaining and achieving team SLA targets. Facilitates and

coordinates all team requirements

Preparation and maintenance of process manuals as per client requirement

Compile reports & review project performance with client on weekly basis and

monthly basis

Conducting conference calls for review

Maintain minimum customer comebacks

Timely Preparation & completion of the Forecasts

Maintain a high level of internal customer satisfaction based on the forecasts

prepared for a particular region every month

3. Team Lead – Infosys BPO , Pune - Dec’06 to Feb ‘08

Profile: Service delivery co-ordinator for British Telecom handling the end-to-end delivery of network services.

Creating best practice and knowledge sharing database to improve the overall

quality & productivity.

Compile reports & review project performance with VP on weekly and monthly

basis.

Preparations of rosters every month as per desk utilization.

Generating MIS reports.

Conducting conference call with the client as per the governance model.

Responsible for maintaining and achieving team SLA targets. Facilitates and

coordinates all team requirements

Preparation and maintenance of process manuals as per client requirement


Trainings

PMP 35 PDUs Network Essentials Lean Management DMIAC Train The Trainer Business Writing Skills ISO Awareness Performance Appraisal &

Feedback Group Dynamics and Team

Building

4. Team Lead – WNS , Pune - Dec’03 to Nov’06

Profile : Project co-ordinator for service delivery of network connections for airline clients across Europe region.

Key Responsibilities included

Responsible for a technical team of 15 that manages the delivery of network

connection for airline customers in Europe region.

Handling escalations from the customer

Maintaining the skill inventory for the team

Managing the SLA and driving the team to achieve/exceed the Quality and

Quantity targets

Setting Key Performance Indicators for staff after analysis of staff Core

competencies and job description

Staff performance management and review; Staff counseling, Rostering, Staff

Leave record maintenance, Team’s Time sheets, etc.

Conducting various behavioral trainings and team building exercises for the

team

Co-ordinating with HR, Quality, Training and MIS departments


krishna updated

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