kpi performance management - · pdf filedesigning kpi dashboards & scorecards ......
TRANSCRIPT
Dec 20th & 21st, 2015 | The Address Hotel, Dubai
Timings 9am To 4pm
KEY TAKEAWAYS
• Understand the complexities of working with KPIs and learn how to address them
• Develop a working knowledge of the Key Performance Indicators (KPI) Management Framework
• Convert your own KPIs into a balanced scorecard system to measure performance
• Learn how KPIs and balanced scorecard systems used by organizations to improve performance
• Use KPIs to tackle some of the stumbling blocks which demotivate their team
KPI’s & Performance Management
www.lynchpintraining.com
+971 44370704
+971 501246596
DAY ONE DAY TWO
For all the advancement in technology infrastructure and considerable investments made by organizations, generating
value from Business Intelligence (BI) software relies on managers and staff using accurate data, in the right format, for the
right KPI. This requires developing a robust performance measurement capability, based on mature KPI architecture and
supported by a collaborativeperformance culture.
Even the success of popular performance management systems such as the Balanced Scorecard relies on using
relevant KPIs that actually mean something to the business and are presented in a readily intelligible form. This course
is designed to provide a strong foundation in deploying business management systems and BI software to develop the next
generation of KPIs.
OVERVIEW
COURSE OUTLINE
Why the need for KPIs Process vs. Strategy Challenges in performance measurement Importance of processes Where do KPI’s �t in The Business Case for KPIs Strategy and performance management
Key “fundamentals” about KPIs KPI vs Target Common myths Stakeholders and customers Internal quality and productivity
Developing SMART KPIs Types of KPIs Data collection Reporting frequency KPI template
Lunch & Networking Break
Develop Relevant KPIs Approaches to KPI target setting What we need to know about each selected KPI Pay for performance and KPI The KPI data gathering processEach participant will develop KPIs for their own role /functional area so that they are relevant to them and can beused by them from the very next day they go back to theirwork. Assessment of KPI Development Exercise Participants willpresent their KPIs to the group for an assessment based on thetraining material delivered so far. This will present anopportunity to obtain feedback on the KPIs developed so thatthey can be �ne tuned before they are ready to be put intopractice.
KPI Data Gathering Measurement Systems Analysis Repeatability and Reproducibility Technology and KPI Data Automation
KPIs to drive performance – adding value Challenges in performance management Six Sigma and KPIs – the link Developing targets Conversion to a balanced scorecard Monitoring performance
Case Study – real world examples of KPIs converted tobalanced scorecards
Common pitfalls / Useful tips Target development – ideal vs. realistic Data collection pitfalls Review and auditing
Lunch & Networking Break
KPI Reporting – E�ective Communication Visualization techniques for results Benchmarking typology Designing KPI Dashboards & Scorecards
Exercise – convert KPIs to a balanced scorecardParticipants will use the KPIs developed on Day 1 for theirown role / functional area and convert them into balancedscorecards
LYNCHPIN’S CREDENTIALS
Lynchpin trainer is brilliant and have excellent deliveryskills – a new way to learn Finance for Non-Finance.
VP Human ResourceThuraya UAE
www.lynchpintraining.com
+971 4 4370704
+971 501246596
WHO SHOULD ATTENDHeads of DepartmentsQuality Control ManagersSenior Managers in Service Functions (Accounting, Finance, IT, HR, Admin etc.)Senior Managers in Supply Chain (Logistics, Warehouse, Purchasing etc.)
Zaid is a Certified Public Accountant (CPA) as well as a Certified Information Systems Auditor (CISA) and a Chartered Global Management Accountant (CGMA),from the USA. He is also a certified Six Sigma Green Belt. He has over 14 years of experience in auditing, accounting, finance, taxation and inventory management aswell as extensive experience in conducting focused in-house training courses inUSA and Pakistan. He is currently the CEO of Inclusive Consulting, which is amanagement consulting company based in UAE. He uses his varied experience andknowledge base to adopt a very practical approach in conducting training courses,providing participants easy to use tools / tips.He started his career in public accounting in USA where he spent more than 6years specializing in auditing and accounting services to various high profileclients including governmental and not-for-profit entities. He was associated withBaker Tilly Virchow Krause and Deloitte & Touche in USA. He has also worked in Pakista n with Engro Corporation, one of the largest privatesector conglomerate in Pakistan. He spent 8 years with them in various differentroles being associated with the parent company as well as multiple businesssubsidiaries including fertilizer manufacturing, rice manufacturing, consumer goods
and commodity trading. He served as Head of Finance for consumer goods subsidiary and CFO of their commoditytrading and rice manufacturing companies. Zaid is a member of American Institute of Certified Public Accountants(AICPA), Information Systems Audit and Control Association (ISACA) and Association of International CertifiedProfessional Accountants. He has helped companies in different ind establishing KPIs but to use those KPIs as a drivingforce to deliver significant improvements in a short span of time. Some of the key projects accomplished are: KPIs and a balanced scorecard system was established in a materials warehouse function of a large fertilizer manufacturing plant. The performance of the department improved from 70% to 91% in less than 2 years. KPIs and a balanced scorecard system was developed and implemented in an accounting department of a large FMCG company covering the entire accounting and tax operations. The performance of the entire accounting function improved from 68% to 92% in less than 2 years.
Zaid Bin ZeeshanCPA, CISA,CGMA - USA
Course Director
Logistics ManagerRoche
Director SalesFerrari World
Very Persuasive approach by Lynchpin , very accurate and worth for whole day listening tothe trainer. The group work in inhouse program is worth attending. Excel is never deliveredlike this before.
The best Training Institute in Town I have received so far.The Trainer is fun learing with lots of shortcuts to applyimmediately.
Budget AnalystEtisalat
Nice training, I recommend professionals to take trainingsfrom Lynchpin
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Aymon Ansari Manager Business DevelopmentTel: +971 44370704Mobile: +971 501246596Email: [email protected]
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AlBathaa Group
Baker Hughes
Bank of Sharjah
Can Pack ME
Civil Aviation Authority
DEWA
Dubai World
Ducab
Electronic Document Centre
Emirates Post
Etihad Airways
Etisalat
Etoile Group
Eurostar
Farah Leisure Parks
Johnson and Johnson
Jumeirah Etihad Towers
Since inception more than 5000 professionals f rom 200+ companies have bene�ted from ourtraining. With our carefully screened instructors and our excellent team, we have shaped asuperior training experience that has been a privilege to share with top tier institutions all overthe Middle East.