kp right to public services act 2014
TRANSCRIPT
Citizen Engagement for Social Service Delivery
Government of Khyber Pakhtunkhwa
Right to Public Services Act KP 2014
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Citizen Engagement for Social Service Delivery
Public service now a right
• Right to time bound provision of public service. Every eligible person (resident of KP) shall have the right to: – Access to public service (Accessibility)– Receive the service within a specified time in a transparent
manner (Transparency)– Demand performance of duties and function of designated
officer (Openness/Accountability) – Hold accountable public officer and claim compensation on
failure and/or delay in service provision (Accountability)
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Citizen Engagement for Social Service Delivery
Public Display of Information
• Government may specify the time within which such services will be provided.
• Notification of designated officers responsible for disposal of public service.
• Recommendations will be sought from all government departments on specified time and precise description of service.
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Citizen Engagement for Social Service Delivery
Provision of public service
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Citizen Engagement for Social Service Delivery
What if public service is denied?
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•Appellant Authority: Secretary of department •Appellant authority shall give chance to both applicant and designated officer of being heard in person
Citizen Engagement for Social Service Delivery
Penalty on non-provision
• Appellant authority may issue show-cause notice to designated officer– Deficient – Not within time limit
• Appellant authority may impose fine on designated officer not less than PKR500 but not exceeding PKR25000
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Citizen Engagement for Social Service Delivery
Penalty & Compensation
• Commission can also impose fine on appellant authority for not deciding the appeals within time, not less than PKR1000 but not exceeding PKR25000
• The appellant authority and/or commission may direct to award compensation not exceeding 70% of fine imposed
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Citizen Engagement for Social Service Delivery
Penalty & Compensation
• The commission may recommend disciplinary action to defaulted public official
• Govt may publicize the good performers once in a quarter, award roll of honour
• Govt may appoint independent panel of evaluators for devising a comprehensive policy, may prescribe cash awards
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Citizen Engagement for Social Service Delivery
KP Right to Public Service Provision Commission
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•Financial management or public administration, regulation and discipline•Chief Commissioners and commissioners shall hold office for a term of 3 years and/or achieve the age of 65 years whichever is earlier •In case of absence or incapacity, govt may appoint eligible person who shall hold office for a term less than 6 months
Citizen Engagement for Social Service Delivery
Powers of the commission
• Hearing appeals against orders of Appellant authority
• Make provisions for speedy access to public services
• Payment of compensations for delayed public service provision by a designated officer to eligible person
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Citizen Engagement for Social Service Delivery
Incidental Provision
• Any person who is found guilty of frivolous complaint, appellant authority may refer his/her case to commission who will then issue show cause notice and ask to report within 15 days.
• If commission is not satisfied with his/her reply, can impose fine not exceeding PKR50000.
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Citizen Engagement for Social Service Delivery
THANKS
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