kony mobility partner services overview
TRANSCRIPT
Your true Mobility Partner
2 © Copyright 2016 Kony, Inc. All rights reserved. The information contained herein is subject to change without notice.
The Leader in Enterprise Mobility Solutions• 1200 employees: 500 R&D employees• 400+ customers; 1,600 apps• ~$100M GAAP Revenues; 30%+ Growth• 88% Renewal Rate; Client-centric• 60%+ of Clients in EMEA/LA/APJ• FOCUSED exclusively on Mobility• Industry’s #1 Rated Products
First Place CTIA 2015 Awards
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reduction in defects by capturing UX/UI issues during front-end design
70%acceleration in development through WYSIWYM & enhanced productivity
8xreduction in TCO from pre-built backend services that lower initial dev and ongoing maintenance
80%unique mobile apps published to the Kony cloud over the last 12 months
1200+
© Copyright 2016 Kony, Inc. All rights reserved. The information contained herein is subject to change without notice.
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Ovum Decision Matrix: Selecting a Mobile App Development Platform Solution, 2015-16
2015 Gartner Magic Quadrant for Mobile Application Development Platforms
The Forrester Wave™: Mobile Infrastructure Services Q3’ 2015
COMPLETENESS OF VISION
ABIL
ITY
TO E
XECU
TE
CHALLENGERS LEADERS
VISIONARIESNICHE PLAYERS
Consistently Recognized as a Mobile Leader
© Copyright 2016 Kony, Inc. All rights reserved. The information contained herein is subject to change without notice.
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Mobilizing the world’s most innovative businesses
© Copyright 2016 Kony, Inc. All rights reserved. The information contained herein is subject to change without notice.
Kony Services Offerings
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Kony Services Overview
© Copyright 2016 Kony, Inc. All rights reserved. The information contained herein is subject to change without notice.
400+ Strong Team of Certified Mobile Developers, Testers and Strategists
100% Developers Kony Certified and 100+ Testers experienced in Mobility
100+ Customers and 8+ year track record of client service excellence
Deliver across industries - Financial Services, Automobile, Travel, Hospitality & Healthcare
A top notch Mobility Lab for R&D - 1600+ latest devices
300+ published apps, 10 million+ users every day, 1 billion+ annual user sessions
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Kony Services Offerings
© Copyright 2016 Kony, Inc. All rights reserved. The information contained herein is subject to change without notice.
Services
Application SupportFactory
Application Development MobilityTesting
Mobility Consulting & Training
Expertise in Kony Products
Proven Domain Expertise
End-to-end services across SDLC
Seasoned Mobile Strategists
Best-in-class QA Adherence
Industry standards, processes & tools
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Kony Services - Other Offerings
© Copyright 2016 Kony, Inc. All rights reserved. The information contained herein is subject to change without notice.
• Is a Proprietary Continuous Integration tool used for all Kony Professional Services projectsKWIK (Continuous Integration)
• Web Interface for users to update phrases in multiple languages without requiring app re-submission KCMS (Content Mgt.)
• Customer Service, Enhancements & Maintenance & OS Upgrades App Support Mobile CoE
• Optimal solution for upgrading to latest of Kony Platform. Completely Free Upgrade Assessment.Upgrade Quickstart
• Independent assessment delivered by the Kony cross-functional Technical Architecture GroupTechnical Assessment Package
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State-of-Art Infrastructure
© Copyright 2016 Kony, Inc. All rights reserved. The information contained herein is subject to change without notice.
• ‘2’ Delivery Centres in Hyderabad, cloud…., servers…..• Top Notch Mobility Lab – where Employees learn various Kony demo Apps, Vertical
Apps, see what kind of Apps we have deployed for various customers, develop and visualize some POCs and so on.
• We also provide tools for exploring Continuous Integration and Test automation, TAG tools and even avenues for native development.
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Kony Application Development Process
© Copyright 2016 Kony, Inc. All rights reserved. The information contained herein is subject to change without notice.
Phased Development Approach Supports execution of projects in different lifecycle models
Establish project management and quality
environment
Establish a documented common understanding of the customer’s UI, functional and non-functional
requirements
Validate the functional and non-functional requirements. To ensure all requirements are
addressed
Help customer validates the application against the
requirements & address any issues prior to Go-Live
Support to ensure proper running of the deployed
application
Establish a Iterative process for the development of applications
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Application Build Approach
© Copyright 2016 Kony, Inc. All rights reserved. The information contained herein is subject to change without notice.
Kony Visualizer
Design Prototype Collaborate
Logic Integration Deployment
BP Process UI Designer Work UI Review Development Launch
Application Build with inclusive UI-UX
Deliverables from B.P.
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Other Ready to Use Components
© Copyright 2016 Kony, Inc. All rights reserved. The information contained herein is subject to change without notice.
• Analytics & Reporting• Google Analytics Integration• Google Chart Widget for SPA
• Audio/Video• Video Calling using Oovoo• Skype Integration• Audio Recording• YouTube Widget
• Communication• Beacon Integration• Bluetooth/NFC Communication
• Imaging• Barcode/QR Code Scanning – ZXing, ZBar, Honeywell• Optical Character Recognition - Tesseract• Image Watermarking in iOS• Image Processing • Signature Capture Widget for iOS & Android
• Payment• PayPal Integration for Android, iPhone and SPA
• File Management• Document Signing using Docusign• PDF Creator – Server-side & Client-side• Excel Creator – Server-side• Apple AirDrop & Google Drive Integration• Printing through Google Cloud & Apple Air Print
• Social Media• Social Media Authentication & Integration – FB,
Twitter, Google+, LinkedIn, Yammer• Security
• IBM Trusteer Integration• Touch ID/Fingerprint Scanning• Device Check – iOS Jailbreak & Android Root
• Others• Right to Left UI Conversion (Arabic)• Apple Watch Application• Augmented Reality• Voice to Text Conversion• Text to Voice Conversion• Read Incoming SMS
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Testing-as-a-Service (TaaS)
© Copyright 2016 Kony, Inc. All rights reserved. The information contained herein is subject to change without notice.
Testing Services Offering
Cloud Based Testing Solutions
Functional Testing Test Consultancy Automation Testing Non Functional Testing
Managed ServicesStaff AugIn-house Set UpCatalogue Based Service Offering
• Functional Testing• Testing @ OS
Upgrade• Interruption Testing• Risk Based Testing• Localization Testing
• Assessment of the risks
• Testing Strategy and Process definition
• Implementation of Best Practices
• Define optimized testing solution
• Cloud based automation solutions using
• SOASTA (Partner)• Appium• See Test• HP UFT
• Performance Testing• Compliance Testing• Installation and
Deployment Testing• ADA Testing
People – 250+ mobile testersProcess – Definition done based on past project experienceTools – Functional and Non-FunctionalMobility Test Lab – with more than 1500 devices
APP Support Factory Service Offerings
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APP Support Factory Service
STABILIZE
Production Support Service
Support & Maintenance
Service
OPTIMIZE
Platform Upgrade Service
OS Upgrade Service
Managed Services
End to End App
MaintenanceUI Revamp
FACTORY
STAGES
OFFERING
Production Support include Questions Incidents Problems Service Requests
Tools and Processes 24X7 Access to Kony Support Desk (L1) by Toll Free number for any immediate queries/escalation/alerts Support through multiple channels :Online Kony Support Portal and E-mail based support Access to Kony knowledge base & expert pool for better support during critical/sev 1 issues Weekly issues status collation and reporting Participate in status review calls on weekly/fortnightly basis
Supported environments All the environments are supported i.e. cloud, Kony Hosted, On-premise
App Submission to App Stores Expertise in submission to Apple Apps Stores, Google Play stores, BB App world.
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Stabilize: Production Support Services
Operational Model - Coverage
L1 – Level (Operations Support) – 24X7X52
L2- Level (Technical Support) – 8X5 Direct Support *On-call 24X7X52 for Critical Incidents
L3-Level (Application Support) - – 8X5 Direct Support *On-call 24X7X52 for Critical incidents
Kony
Pro
duct
Team
Voice Mail Ticket
Customer Team
Hosti
ng S
uppo
rt /
Deliv
ery
Team
s
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Kony Differentiators
© Copyright 2016 Kony, Inc. All rights reserved. The information contained herein is subject to change without notice.
Top Analysts RatingGartner, Forbes, Ovum… have rated Kony as a Leader in Mobility
Honest Broker to ClientsPartnering and Orchestrating for Seamless, Secure Delivery and Success
Business First ApproachFocused on client agility, innovation and advantage
World’s Most Complex ProjectsDesign and deliver mission-critical applications that create sustainable impact & value
Local Expertise with Global ReachUnderstanding complex markets from the inside out
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The Mobile-Time Enterprise for Today & Tomorrow
© Copyright 2016 Kony, Inc. All rights reserved. The information contained herein is subject to change without notice.
TomorrowBe ready for the apps you need in the future
TodayGet the app you need now
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Visit us @ www.kony.com
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Vibrant and scale-ready partnerships
© Copyright 2016 Kony, Inc. All rights reserved. The information contained herein is subject to change without notice.
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