kodak directview cr 500 - troubleshooting guide

7/24/2019 Kodak DirectView CR 500 - Troubleshooting Guide

1/23

CR500 Trouble Shooting Guide

Follow steps below to solve problem

1 Talk to the customer and have them describe the problem.

2 When did the problem start ?

3 How often does it occur ?

4 Does it occur on all cassette sies ?

! What does the "rror #o$ show %recent& fre'uent error codes( ?

) What has been done so far ?

* +ee if customer description translates to one of the Top 1, -roblems % listed below (& if not $oto step 1,.

#ook up correspondin$ "rror /ode on "rror Description tab.

0 Trouble shoot per the "rror Description su$$estion& $oto step 12.

1, /heck "rror #o$ for repeatin$ codes& see manual for remed or $o to step 11.

11 /omplete /## 5 H"#- tab 'uestions& send to -at Hanle.

12 eed back solution info to +/6.

Customers Descriptions Pop-up Error Trnsltion

+creen doesn7t come out of cassette when scanned 0)18122)! +ee 9 1 of Top 1, -roblems

+creen doesn7t return to cassette& have to manuall retrieve from erase area. 122))8,,,,, +ee 9 3 of Top 1, -roblems

+creen doesn7t return to cassette& returns after hittin$ continue button on pop8up messa$e 0)38122)* +ee 9 4 of Top 1, -roblems

+creen doesn7t return to cassette& can see screen in cassette openin$ of scanner 0)38123,2 +ee 9 2 of Top 1, -roblems

+creen not full in cassette& some portion han$in$ outside of closed cassette door n:a +ee 9 1, of Top 1, -roblems

Top !0 CR500 Problems

"##icil Error Description Error Code

1 +creen +tart timeout& screen did not enter scanner 122)!

2 +low +can stopped& position error while not scannin$ 123,2

3 +creen did not full enter "rase ssembl 122))

4 +creen did not return to cassette 122)*

! 5oller -air 3 /am ;otor timeout 122)3

) 5oller -air 2 /am ;otor timeout 122)2

* +low +can fre'uenc locked ran$e error while not scannin$ 123,1

+low +can fre'uenc locked ran$e error while scannin$ 121,1

0 +low +can stopped& position error while scannin$ 121,2


2/23

1, +creen not full in cassette on return n:a 6o "rror /ode $enerated for this problem


3/23

CR500 Common Error Codes

cannot home cassette $uides 1,,31

cannot activate cassette load switch 1,,32

cannot clamp the cassette correctl 1,,33

cannot retract feed pin 1,,34

cannot home feed motor 1,,3!retrin$ clamp cassette with $uides 1,,3*

retrin$ e


4/23


5/23

122)1 5oller -air 1 /am ;otor Timeout 88 motor and drive pulle rotate a cam which opens and closes the roller pair. fla$ on the cam

shaft is used with an optical emitter:detector sensor to determine the location of the cam. The cam shaft is linked to the motor b a

drive belt. This error will occur if the detector does not sense the rotation of the cam shaft before the prescribed time e


6/23

122)3 5oller -air 3 /am ;otor Timeout 88 motor and drive pulle rotate a cam which opens and closes the roller pair. fla$ on the cam

shaft is used with an optical emitter:detector sensor to determine the location of the cam. The cam shaft is linked to the motor b a

drive belt. This error will occur if the detector does not sense the rotation of the cam shaft before the prescribed time e


7/23

error due to 2 screens in scanner( errors.

/ause ction

"rase lamps flicker but do not full illuminate Aerif lamp and ballast wire connections are ti$ht and secure& if

problem persists replace lamps or ballast as necessar

"rase photo detector not ali$ned in hole in erase $uide dust

"rase photo detector covered b debris /lean

@f error is intermittent the cause ma be a 5-1 or 5-2 cam 5eplace 5-1 E 5-2 cam sensor& tor'ue li$htl until sensor is secure.

fla$:sensor tolerence issue or the sensor mountin$ screw ma D 6T A"5 T@BHT"6

be over tor'ued.

122)* +creen did not return to cassette 88 This error indicates that while the screen was returnin$ to the cassette either the trail or the lead

ed$e did not pass under the +tart of +can sensor. This error will cause of pop8up messa$e on the customer displa indicatin$ a

122)* error occurred

/ause ction

+creen am in the erase assembl /heck erase assembl 5-3 nip for proper operation



be over tor'ued.

121,1 +low +can fre'uenc locked ran$e error while scannin$ 88 This error indicates that the prescribed speed ran$e has been e


8/23

+stem tolerance 6one

121,2 +low +can +topped& position error while scannin$ 88 This error indicates that the +low +can ;otor stopped prematurel durin$ its

move instruction while scannin$ a screen. This will result as a pop8up messa$e on the customers displa indicatin$ the error and

that the scanned ima$e ma be unusable.

/ause ction

+creen am in part of transport path used to scan ima$e /heck for an obstruction in the path for the specific sie of the

screen for which the error occurred. Horiontal line ima$e artifacts

ma be a clue to the location of the obstruction

Defective +low +can ;otor >sin$ dia$nostics check +low +can current and velocit profiles

121,3 +low +can +topped& fre'uenc lock motion stalled error while scannin$ 88 This is the most severe error indicatin$ that the +low +can

;otor stopped abruptl durin$ its move instruction while scannin$ a screen. This will result as a pop8up messa$e on the customers

displa indicatin$ the error and that the scanned ima$e ma be unusable.

/ause ction

+creen am in part of transport path used to scan ima$e /heck for an obstruction in the path for the specific sie of the

screen for which the error occurred. Horiontal line ima$e artifactsma be a clue to the location of the obstruction


123,1

result from this error. @t should be considered as a warnin$ that the slow scan sstem ma have a problem in the future.

/ause ction

+stem tolerance 6one

+low +can fre'uenc locked ran$e error while notscannin$ 88 This error indicates that the prescribed speed ran$e has been

e


9/23

123,2

move instruction while scannin$ a screen. This will result as a pop8up messa$e on the customers displa indicatin$ the error.

6o ima$e artifacts will result from this error.

/ause ction

+creen am in part of transport path down stream from were /heck error lo$ to see if the error is specific to 1 cassette& if so

the ima$e is scanned or durin$ the return of the screen to the check cassette for obstruction or door open failure.

cassette.

+creen am near cassette entrance due to a skewed screen This can be verified b removin$ the top cover of the scanner& then

returnin$ to the cassette. watchin$ a screen return into a cassette %top cover removed( which

fre'uentl shows the problem. s the screen moves into the cassette

the trail ed$e of the screen ma pucker upward& indicatin$ the screen

ed$e has hit the side wall of the cassette due to skew. ;od 2 fi


10/23

123,3

customers displa indicatin$ the error.

/ause ction

+creen am in part of transport path down stream from were /heck error lo$ to see if the error is specific to 1 cassette& if so

the ima$e is scanned or durin$ the return of the screen to the check cassette for obstruction or door open failure.

cassette.

5-1 drive roller bearin$ not seated in bore /lean and lubricate %li$ht silicone $rease( the 5-1 drive roller

shaft in the area of the bearin$s& reassemble in bore.


13,,0 This error occurs when electrical current is not sensed in the lamp ballast circuit. >se dia$nostics to actuate the lamp& the rela will

click when the circuit is turned 6. The lamps should li$ht up appro< 182 seconds later.

/ause ction

5ela clicks but lamps don7t turn 6. ;a be caused b a bad 5eplace lamps as a pair.lamp. @f one lamp is bad &neither will li$ht.

5ela does not click when lamp turn on is initiated. /heck for si$nal at the rela& if none check wirin$& ;+/ D is the

source of the si$nal. 5eplace rela& ;+/ d or repair wirin$ as

necessar.



be over tor'ued.

Screen

Return transport the screen into the cassette leavin$ it appro< 1 inch outside of the cassette& the motion of the eed ;otor will cause the

+low +can +topped& fre'uenc lock motion stalled error while notscannin$ 88 This is the most severe error indicatin$ that the +low

+can ;otor stopped abruptl durin$ its move instruction while notscannin$ a screen. This will result as a pop8up messa$e on the

+creen not full in cassette on return& some part of the screen is outside of the cassette enterance. Durin$ the screen return 5-1 will


11/23

Error Transport -ad inside the cassette to carr the screen full into the cassette and lock the cassette door.

Aiewin$ the operation of the /5!,, with the top cover off and the top of a problem cassette removed is a $ood wa to observe this

problem.

/ause ction

Transport -ad not carrin$ screen into cassette @f carrier pad is worn or has debris %$ra appearance( inbedded in it &

there ma not be enou$h friction to transport the screen into the

cassette the final 1 inch. 5eplace the Transport -ad or /assette.

+creen has e


12/23

nswer the 'uestions below and have the information read when makin$ our call for help.

Name of site?

#ocation %cit& state( ?

+:6 of /5!,, with problem ?

;od 97s installed ?

ctuation /ount ?

What is the problem?

When was the CR installed?

When did the problem start?

How often does it occur?

What do the error logs show?

What has been done so far?

If the problem is an image artifact, is it in the artifact database?

Are all screen sizes effected by the artifact?

Common to one cassette?

Has the otal !uality ool "!# been run?

For help cll Pt $nle% 5&5-'((-)5&! or *otus +otes ins, .!/'0

What are the software $ersions? "read from diag screen to get actual $ersions downloaded and runningon embedded boards#


13/23


14/23

CR500 Scan SequenceIn normal operation mode, insert a cassette then watch and listen for the following sequence of events.

1. Beep once.

2. Turn on the system LE.

!. If guide home sensor is not "loc#ed, run guide motor home until it is.

$. %un guide motor to close guides until guide load sensor is "loc#ed. Leave the guide motor energi&edat '() power to hold the guides shut.

(. %un side actuator motors to engage side actuators. Leave motors energi&ed at (*) power to holdthe side actuators in position.

+. %un the pin motor to etend the feed pin into the cassette. Leave the motor energi&ed to hold it inthat position.

'. %un roller pair one cam motor until roller pair one is closed.

-. %ead the "arcode on the cassette.

. %un the slow scan motor at the appropriate speed for the cassette si&e.

1*. Turn on the screen start sensor.

11. %un the feed motor to move the pin towards the mouth of the cassette and push the screen out of tcassette into roller pair one.

12. /top the feed motor and remove power from it.

1!. 0hen the screen start sensor sees the leading edge of the screen, note the time.

motor.

1(. Turn o the screen start sensor so its light does not interfere with the scan.

1+. lash the system LE to show data transfer is in progress.

1'. 0ait until the leading edge of the screen has reached roller pair two. This occurs (2*1 to -'1* msafter the leading edge passes the screen start sensor, depending upon the screen si&e.

1-. %un the roller pair two cam motor to close roller pair two.

1. 3nce roller pair two is fully closed, turn on the erase lamps.

2*. 3nce roller pair two is fully closed, run the roller pair one cam motor to open roller pair one.

21. 0ait until the trailing edge of the screen passes the scan line. This occurs , 1-*!* to 2(!!* ms aftethe leading edge passes the screen start sensor, depending upon the screen si&e.

22. /top 4ashing the system LE. The scan is complete.

2!. /tart the erase motor running at the appropriate speed for the cassette si&e.

2$. %un the roller pair three cam motor until roller pair three is closed.2(. 0hen the trailing edge passes the erase screen sensor stop and remove power from the erase motoor some plate si&es, we allow the screen to move a little farther into the erase unit "efore we stop theerase motor.

2+. /top the slow scan motor.

2'. 0ait an appropriate amount of time for the last part of the screen to "e fully erased.

2-. %un the roller pair one cam motor to close roller pair one. 5ll three roller pair are now closed.

2. If the screen had a high eposure, run the erase motor and slow scan motor slowly in the reversedirection to provide etra erase eposure to the screen.

!*. Turn on the screen start sensor.

!1. %un the slow scan and erase motors at high speed until the screen has completely passed the screestart sensor.

!2. /top and remove power from the erase motor.

!!. Turn o the erase lamps.

!$. 0ait a while for the tail of the screen to get through roller pair.

!(. %un the pin motor to etend the pin yo#e to receive the pin "loc#.

!+. Increase the holding current of the side actuator motors to 1**).

!'. %un the feed motor to move the feed pin to the loc# 6over travel7 position. /top and hold it there wifull motor current.

!-. /top the slow scan motor.

!. %un the pin motor to retract the pin from the cassette. Leave the pin motor energi&ed to hold the piin the retracted position.


15/23

$*. %un the feed motor to move the pin to the home position ad remove power from the feed motor.

$1. %un the side actuator motors to disengage the side actuators then remove power from the sideactuator motors.

$2. %un the guide motor until the guide home sensor is "loc#ed. %emove power from the guide motor.

$!. Beep two times.

$$. %un all three cam motors until the respective roller pairs are open.

$(. %un the slow scan motor to seat the drive "elt.

$+. Turn o the system LE.

$'. %emove power from the slow scan motor.


16/23


17/23


18/23

/creen 8url and

latness Info

latness/peci9cation


19/23

1od Description 1od 2it Production Strt Dte 1FG to 3lc4en ctive6

Prt S6+ Rnge 1od 7nctive

Aersion 3.),.,0 /-1, +oftware. %+elective ;od( )!)14 33*& 343 E Breater 2:10:2,,4 F"+ @nactive

2 )!04 3!0 E Breater 2:2*:2,,4 F"+ ctive

3 Aersion 3.),.,0 /-12 +oftware. %;andator ;od( )),32 33)& 3* E Breater 3:!:2,,4 F"+ ctive

4 ))3,1 !!, E Breater !:1*:2,,4 F"+ ctive

! 5eserved for Aersion 4.1 +:W but not used. 6o @nactive

) ;+ +oftware +ecurit -atch ,28,48,3 )02*2 !:1*:2,,4 6o ctive

* ;+ +oftware +ecurit -atch ,48,48,3 )02*3 !:1*:2,,4 6o ctive

ddition of >H;W-" tape to ed$e of "rase #amp Housin$ )0)) G:!0, for >+

G:3,,, for C"-+ ):0:2,,4 F"+ ctive

0 ddition of /owlin$ -art 6o. )0,1! 0141) G: ,, for >+

G: 32,, for C"-+I Fes ctive

"rase Timin$ elt chan$ed from -:6 03),0) to -:6 !!01*4.%;andator ;od(

Aersion 3.),.,0 /-1! +oftware& -arts for "rase #amp>pdate& "rase ssembl& Top /over >pdate& ccess /over

ddition& and +low +can >pdate. %;andator ;od(


20/23

Glossr%customer description Words the customer ma use to describe a problem.

pop 88up error "rror messa$e displaed on customers monitor

pop 88up messa$e ;essa$e displaed on customers monitor

screen lead ed$e

screen trail ed$e

5- 5oller -air& e


21/23

/alibration rtifact

/hemical rtifact

vertical line or lines %parallel to the direction of transport( runnin$ top tobottom in the ima$e. ;a be positive or ne$ative densit& and will correlate tothe collector profile of a specific screen sie. ; be caused b calibratin$ with adirt or chemicall dama$ed screen or dust particles in the optics %usuall top orbottom aperature of the collector(.

n ima$e artifact that causes a permanent speed loss on the screen. ;a be in

the shape of a fin$erprint& puddle& streak or swipe mark in a non8vertical or non8horiontal direction.


22/23

:icrosoft ;hotoEditor !.* ;icture


23/23

8hemical 5rtifact 1 8hemical 5rtifact 2

kodak directview cr 500 - troubleshooting guide

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