knowledgeflow - knowledge management and e-learning combined
TRANSCRIPT
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Grow the impact of organizational knowledge through an online and cross-device platform for knowledge management and e-learning
Use cases from sales support to process management
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1. Sheets are divided into those aspects of products that are most useful to key processes
2. Structuring proved key for re-use and usability
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1. Questions are gathered bottom up2. Creates an actual view on the need for knowledge 3. Experts answer these questions by linking them to the appropriate
product sheets
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Realtime overview of knowledge adoption within the organization
Spot experts and view blind spots
Different views: organization as a whole, sub-levels and individual
Set and track personal goals for staff
Realtime Knowledge Inventory
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AVEVE uses KnowledgeFlow to give retail employees all
knowledge needed to answer any question a customer may ask them
Friesland Campina uses KnowledgeFlow to assist and teach operators to perform complex procedures on
their production lines
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Future Proof• Speak to other systems thanks to our API • Structuring knowledge and information in our platform makes them
ready for applications like VR, Augmented Reality, chatbots, robots,…• > These need structured information
• KnowledgeFlow can serve as a hub to serve different existing and future systems.
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KF HUB
Mobile APP
VR shop
In-store kiosk
CMS
Product database
ERP systeem
Helpdesk
Webshop
Site
Chatbot
Information hub