knowledgeflood: sharing volunteers' experience on flood disaster using storytelling

KnowledgeFlood: Sharing Volunteers’ Experience on Flood Disaster Using StorytellingKong Shan Nice, Khairul Shafee Kalid, Yew Kwang Hooi

Internal

• Background of Study• Problem Statement• Objectives• Adoption of KM in Natural Disaster• System Methodology• Preliminary Interviews• KnowledgeFlood System Flow• KnowledgeFlood Prototype• User Acceptance Testing• Limitation and Future Work• Conclusion

Presentation Outline

• Flood disaster is the most common occurrence of natural disaster in Malaysia [1]. Thirty one out of fifty eight events of natural disasters which took place in Malaysia are floods.

• Damage caused by the recent flooding in parts of north and eastern Malaysia is likely to exceed RM1 billion, according to Malaysian newspaper Berita Harian1.

Background of Study

1http://www.themalaymailonline.com/malaysia/article/flood-damage-estimate-tops-rm1b

http://ejap.org/environmental-issues-in-asia/natural-disasters-asia.html

Problem Statement

Government agency

NGO, Private

companies and

Individuals

Lack coordination

Knowledge are shared BUT not

captured and rarely exchanged2

2C. Matschke, et al., “Knowledge exchange using Web 2.0 technologies in NGOs,” Journal of Knowledge Management, vol. 16, no. 1, 2012, pp. 159-176.

• Recurring problems• Ill prepared new

volunteers

Design a mechanism to capture and manage the knowledge of flood relief volunteers.

Develop a platform for volunteers' to share their knowledge on flood disaster relief efforts

Objectives

Lessons Learned– US Army– NASA– Health Safety Environment

Web 2.0– Web 2.0 and volunteerism has similar characteristics– The participation of volunteers in NGOs and web 2.0 applications are

based on democratic principles.– The use of social media as a platform to share knowledge between

different agencies in Haitian 2010 earthquake.2

Adoption of Knowledge Management in Natural Disaster

2D. Yates and S. Paquette, “Emergency knowledge management and social media technologies: A case study of the 2010 Haitian earthquake,” International journal of information management, vol. 31, no. 1, 2011, pp. 6-13.

Preliminary interviews with volunteers to

understand the knowledge sharing

initiatives

System development methodology

System Methodology

• Preliminary interview sessions were conducted with TWO volunteers who has participated in relief efforts mission.

• Tacit knowledge in relief effort missions is an important aspect.• Situations can be understood better and problems can be

anticipated.• Improvements in the areas of planning and coordinating relief

efforts.• Within the NGO, knowledge is shared through the official website and social

media sites.• The post mortem session is also conducted after each relief mission.

• participants identify the problem areas• the cause of the problem, • solutions• lessons learned

Preliminary Interviews

KnowledgeFlood System Flow


The Knowledge Source


• Beginning, • Context, the settings,

the characters and the purpose

• Middle (Causes)• What went wrong,

why?• Ending

• Solution


• Title of the story, • Summary of the story• NGO, • Date and time of the video• EV location• Type of experience i.e lessons learned,

experience, procedures, problem solving etc.,

• Purpose of sharing the experience• Tags i.e pre flood, ground zero, post

flood, delivery of aid etc.

KnowledgeFlood Prototype

• 14 participants from an Islamic NGO. 7 have participated in a flood disaster relief missions.

• Testing• First impression of KnowledgeFlood• User friendliness• KnowledgeFlood functionalities• Usefulness

User Acceptance Testing

User Acceptance DimensionsFirst impression AcceptableUser Friendliness 86% described it as user

friendlySimple and straight forward menu

Functionalities 92% described it as adequateUsefulness Good in providing context

• Limitation• Preliminary interview sessions were conducted with only one

organization. • Lack of emphasis on taxonomy deveopment

• Future Development• Addition of new functions e.g video editing• Performing usability testing and user acceptance testing with other

NGOs and volunteers. • Study to evaluate the effectiveness of KnowledgeFlood as a KM tool

Limitation and Future Work

• The development of KnowledgeFlood - a platform for flood relief efforts volunteers to share experience.

• Knowledge• Tacit• lessons learned• problem solving• contextual information

• Functions• story development• upload video• search• comment

• UAT indicates that more work needs in adding more functions• What is it for the volunteers?

• to be better prepared and well-informed in making any decisions.

Conclusion

Thank you

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