IMPLICITIMPLICITIMPLICIT EXPLICIT= INFOEXPLICIT=EXPLICIT= INFOINFOTACITTACITTACIT

Knowledge Transfer ProgramKnowledge Transfer ProgramKnowledge Transfer Program

Knowledge Transfer ChallengesKnowledge Transfer Challenges

1919 2323 2727 3131 3535 3939 4343 4747 5151 5555 5959 6363 67671717 2121 2525 2929 3333 3737 4141 4545 4949 5353 5757 6161 6565 6969AGE AGE 10’s10’s 00’s00’s 90’s90’s 80’s80’s 70’s70’s 60’s60’sDECADEDECADE

MILLENNIALS GEN XMILLENNIALS GEN X BABY BOOMERS SILENTBABY BOOMERS SILENT

Projected To 2011Projected To 2011

Viet Nam OversightViet Nam Viet Nam OversightOversight

Civil UnrestLitigationCivil UnrestCivil UnrestLitigationLitigation

Almighty AEvil EmpireAlmighty AAlmighty AEvil EmpireEvil Empire

Peace DivR.O.W.Peace DivPeace DivR.O.W.R.O.W.

9/11Y2K9/119/11Y2KY2K

GWOTWeb 2.0 GWOTWeb 2.0

REFPTSREFPTS

Preference Diversity:Learning, Teaching, Sharing, Trusting, Privacy, FormalityPreference Diversity:Preference Diversity:Learning, Teaching, Sharing, Trusting, Privacy, FormalityLearning, Teaching, Sharing, Trusting, Privacy, Formality

7171

It’s About the People (U2) Not ITIt’s About the People (U2) Not ITDemands Personal TransformationDemands Personal TransformationDemands Personal Transformation

Knowledge Transfer ProgramObjectivesKnowledge Transfer ProgramKnowledge Transfer ProgramObjectivesObjectives

EnculturateEnculturateEnculturate del.icio.us

Network, Mentor, but Demand IC Social Software

Capture To AccessCapture To AccessCapture To AccessDocument, dBase, use Web 1.0, but Favor IC Web 2.0 WikiInfoWikiInfo

Balance Asset InvestmentsBalance Asset InvestmentsBalance Asset Investments1st Qtr1st Qtr 2nd Qtr2nd Qtr 3rd Qtr3rd Qtr 4th Qtr4th QtrStrategicStrategicStrategic OpsOpsOps TacticalTacticalTacticalBe Fiduciarily Accountable, Study Quarterly

Map Knowledge AssetsMap Knowledge AssetsMap Knowledge AssetsFind Key Players, Links, Attributes

Prioritize Transfer NeedsPrioritize Transfer NeedsPrioritize Transfer NeedsReject Old Think, Ignore Zero Risk

Self-aware, Net-centric, Systems ApproachDecision Aid with MetricsWork Performance Network DisplaysKnowledge Gain/Loss AssessmentsPrioritized Transfer NeedsHomophily-based MentoringBest Capture MethodsRecognizes Sharers, Collaborators, andLikely Successors Leverages Corporate Knowledge No Outside Help Needed (Easy, Quick, Cheap)Shows Employees Are Valued

SelfSelf--aware, Netaware, Net--centric, Systems Approachcentric, Systems ApproachDecision Aid with MetricsDecision Aid with MetricsWork Performance Network DisplaysWork Performance Network DisplaysKnowledge Gain/Loss AssessmentsKnowledge Gain/Loss AssessmentsPrioritized Transfer NeedsPrioritized Transfer NeedsHomophilyHomophily--based Mentoringbased MentoringBest Capture MethodsBest Capture MethodsRecognizes Sharers, Collaborators, andRecognizes Sharers, Collaborators, andLikely Successors Likely Successors Leverages Corporate Knowledge Leverages Corporate Knowledge No Outside Help Needed (Easy, Quick, Cheap)No Outside Help Needed (Easy, Quick, Cheap)Shows Employees Are ValuedShows Employees Are Valued

Knowledge Network Analysis Knowledge Network Analysis Knowledge Network Analysis

Read MILLENNIALS RISING, DEEP SMARTS, WORLD IS FLAT, MEDICI EFFECT, WORKING KNOWLEDGE, SPRINGBOARD, BLINK, HIDDEN POWER OF SOCIAL NETWORKS and Online Works blogs, wikis and other Web 2.0 applications

RelateGoogle for Knowledge, Discover & Join BlogospheresCollaborate via Wikis (WikiInfo, Intellipedia) Thank GardenersBlog on JournalNSA and Intelink, Make Your Wisdom AccessibleBE BOLD: Speak Out, Talk Back, Link & Rate Others Online Seek Millennial Work Force Help, Accept/Meet Their Needs

RememberCollaboration is a Social Art, The Net Is Just The PlatformNeed Help? 443-479-8998, rmizqui@nsa.gov or Intellipedia: IT’S THE SOCIAL NETWORK THAT MATTERS

Read Read MILLENNIALS RISING, DEEP SMARTS, WORLD IS FLAT, MEDICI EFFECT, MILLENNIALS RISING, DEEP SMARTS, WORLD IS FLAT, MEDICI EFFECT, WORKING KNOWLEDGE, SPRINGBOARD, BLINK, HIDDEN POWER OF WORKING KNOWLEDGE, SPRINGBOARD, BLINK, HIDDEN POWER OF SOCIAL NETWORKS and SOCIAL NETWORKS and Online Works blogs, wikis and other Web 2.0 applicationsOnline Works blogs, wikis and other Web 2.0 applications

RelateRelateGoogle for Knowledge, Discover & Join BlogospheresGoogle for Knowledge, Discover & Join BlogospheresCollaborate via Wikis (WikiInfo, Intellipedia) Thank GardenersCollaborate via Wikis (WikiInfo, Intellipedia) Thank GardenersBlog on JournalNSA and Intelink, Make Your Wisdom AccessibleBlog on JournalNSA and Intelink, Make Your Wisdom AccessibleBE BOLD: Speak Out, Talk Back, Link & Rate Others Online BE BOLD: Speak Out, Talk Back, Link & Rate Others Online Seek Millennial Work Force Help, Accept/Meet Their NeedsSeek Millennial Work Force Help, Accept/Meet Their Needs

RememberRememberCollaboration is a Social Art, The Net Is Just The PlatformCollaboration is a Social Art, The Net Is Just The PlatformNeed Help? Need Help? 443443--479479--8998, rmizqui@nsa.gov 8998, rmizqui@nsa.gov or or Intellipedia: ITIntellipedia: IT’’S THE SOCIAL NETWORK THAT MATTERSS THE SOCIAL NETWORK THAT MATTERS

To Learn More, Stand on ShouldersTo Learn More, Stand on ShouldersTo Learn More, Stand on Shoulders

IMPLICITIMPLICITIMPLICIT EXPLICIT= INFOEXPLICIT=EXPLICIT= INFOINFOTACITTACITTACIT

Knowledge Network AnalysisKnowledge Network AnalysisKnowledge Network Analysis

A Special BlendA Special BlendA Special BlendImplicit Approach, Explicit ResultsImplicit Approach, Explicit Results

DIRNSA Requested PilotDIRNSA Requested PilotDIRNSA Requested PilotPurpose Purpose

Demo Utility of SNA for Internal NSA Demo Utility of SNA for Internal NSA Tacit & Implicit Knowledge TransferTacit & Implicit Knowledge Transfer

Resources Resources Interview TimeInterview TimeUCINet/NetDraw LicenseUCINet/NetDraw License

Initial StepsInitial StepsSought Key Knowledge Set NeedSought Key Knowledge Set NeedLeaders Could Not Name It, But Could Leaders Could Not Name It, But Could Name GoName Go--to Peopleto People

Gathered SnowballGathered Snowball--sample, Intersample, Inter--subjectivesubjective DataDataWho Do You Go To For Work Knowledge?Who Do You Go To For Work Knowledge?Verified Notes In WritingVerified Notes In Writing

Captured BiCaptured Bi--Modal Data In EXCELModal Data In EXCELPPeople with Attributes & eople with Attributes & EExpertise Nodesxpertise NodesPP toto PP && PP toto EE LinksLinks

Used UCINet/NetDraw For Analysis & DisplayUsed UCINet/NetDraw For Analysis & DisplayQuantified Attributes, CharacteristicsQuantified Attributes, CharacteristicsMapped Performance NetworkMapped Performance Network

Validated Results With IntervieweesValidated Results With IntervieweesSought & Accepted Display Sought & Accepted Display Interpretations Interpretations Collaboratively Got Insights, RecommendationsCollaboratively Got Insights, Recommendations

KNA Pilot Process (SNA + SAR) KNA Pilot Process (SNA + SAR)

A

D

E

J

M

R

Many Orgs in DFM Knowledge NetMany Orgs in DFM Knowledge NetMany Orgs in DFM Knowledge Net0 C1 B2 A3 D4 E5 16 27 3

A

D

EJ

M

R

“Go To” People, Sized By In-Degree““Go ToGo To”” People, Sized By InPeople, Sized By In--DegreeDegree

InterviewedNot Interviewed

C2C

Monitoring Activity - WatchMonitoring Activity –Watch Digger

Knowledge SoughtKnowledge SoughtKnowledge Sought

PeopleExpertise

A

D

EJ

M

R

Shared Knowledge SetsShared Knowledge SetsShared Knowledge Sets

PeopleExpertise

Mapped HighMapped High--Performance CrossPerformance Cross--Org NetOrg NetKey Knowledge Set DefinedKey Knowledge Set Defined

119 Expertise Areas, Majority NSA Specific 119 Expertise Areas, Majority NSA Specific Confirmed & Denied TDConfirmed & Denied TD’’s Perspectives Perspective

Others Key Too, 1 Gone Still Sharing, 1 Tactical Others Key Too, 1 Gone Still Sharing, 1 Tactical Recreated Work Role & Career Dev TrainingRecreated Work Role & Career Dev Training

New Cryptologic Acquisition Field ExpandedNew Cryptologic Acquisition Field ExpandedBasic, Journeyman, Master Levels Basic, Journeyman, Master Levels

Found, Mitigated Knowledge Loss RiskFound, Mitigated Knowledge Loss RiskRehired Lost Key Player, Retained KnowledgeRehired Lost Key Player, Retained KnowledgeSuccessor Named, SelfSuccessor Named, Self--Formed Mentor PairFormed Mentor Pair

Improved CrossImproved Cross--Org Mgmt CollaborationOrg Mgmt Collaboration

Results Results

KNA is POWERFUL!KNA is POWERFUL!Exposes/Measures CollaborationExposes/Measures CollaborationDefines Key Knowledge ContentDefines Key Knowledge ContentDiscovers Best at SharingDiscovers Best at SharingConfirms And Denies Confirms And Denies ““BiasBias””Identifies Specific Loss RisksIdentifies Specific Loss RisksInforms Risk MitigationInforms Risk MitigationSuggests By Name SuccessionSuggests By Name Succession

Pilot Conclusion Pilot Conclusion

Teach diy KNA OrTeach diy KNA Or Provide KNA ServiceProvide KNA ServiceStart With Work Performance, GoStart With Work Performance, Go--toto’’ssUse SAR To Gather Data, Interpret Results Use SAR To Gather Data, Interpret Results Use SNA To Measure, Visualize NetworkUse SNA To Measure, Visualize Network

Enable Web 2.0 UseEnable Web 2.0 UseOverarching (Remedial) Education StrategyOverarching (Remedial) Education StrategyProselytize, Gain Converts Thru Good WorksProselytize, Gain Converts Thru Good Works

NextNext StepsSteps

Read MILLENNIALS RISING, DEEP SMARTS, WORLD IS FLAT, MEDICI EFFECT, WORKING KNOWLEDGE, SPRINGBOARD, BLINK, HIDDEN POWER OF SOCIAL NETWORKS and Online Works blogs, wikis and other Web 2.0 applications

RelateGoogle for Knowledge, Discover & Join BlogospheresCollaborate via Wikis (WikiInfo, Intellipedia) Thank GardenersBlog on JournalNSA and Intelink, Make Your Wisdom AccessibleBE BOLD: Speak Out, Talk Back, Link & Rate Others Online Seek Millennial Work Force Help, Accept/Meet Their Needs

RememberCollaboration is a Social Art, The Net Is Just The PlatformNeed Help? 443-479-8998, rmizqui@nsa.gov or Intellipedia: IT’S THE SOCIAL NETWORK THAT MATTERS

Read Read MILLENNIALS RISING, DEEP SMARTS, WORLD IS FLAT, MEDICI EFFECT, MILLENNIALS RISING, DEEP SMARTS, WORLD IS FLAT, MEDICI EFFECT, WORKING KNOWLEDGE, SPRINGBOARD, BLINK, HIDDEN POWER OF WORKING KNOWLEDGE, SPRINGBOARD, BLINK, HIDDEN POWER OF SOCIAL NETWORKS and SOCIAL NETWORKS and Online Works Online Works blogsblogs, , wikiswikis and other Web 2.0 applicationsand other Web 2.0 applications

RelateRelateGoogle for Knowledge, Discover & Join Google for Knowledge, Discover & Join BlogospheresBlogospheresCollaborate via Collaborate via WikisWikis ((WikiInfoWikiInfo, , IntellipediaIntellipedia) Thank Gardeners) Thank GardenersBlogBlog on on JournalNSAJournalNSA and and IntelinkIntelink, Make Your Wisdom Accessible, Make Your Wisdom AccessibleBE BOLD: Speak Out, Talk Back, Link & Rate Others Online BE BOLD: Speak Out, Talk Back, Link & Rate Others Online Seek Millennial Work Force Help, Accept/Meet Their NeedsSeek Millennial Work Force Help, Accept/Meet Their Needs

RememberRememberCollaboration is a Social Art, The Net Is Just The PlatformCollaboration is a Social Art, The Net Is Just The PlatformNeed Help? Need Help? 443443--479479--8998, 8998, rmizqui@nsa.govrmizqui@nsa.gov or or IntellipediaIntellipedia: IT: IT’’S THE SOCIAL NETWORK THAT MATTERSS THE SOCIAL NETWORK THAT MATTERS

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