knowledge sharing canvas
TRANSCRIPT
KSCKnowledge Sharing Canvas
20 slides introduction - Septembre 15 - Slideshare
This proposal aims at detecting the key forces in a Knowledge Sharing network. We made the design of the canvas to be memorable, easy to draw, recognizable and helpful regarding writing answers on it, within any kind of technological and cultural environment. We can’t wait on your feedback. We hope it will complete the tools you use to design, forecast, decide, excell.introduction
Our first tests on 15 new KP clients
Print or draw the canvas on the next slide, write down your thoughts, sketch forces
The Knowledge Sharing Canvas is an accessible, efficient and participatory toolkit for knowledge enthusiasts to succeed in analysing, designing, developing, implementing and evaluating a Knowledge Sharing Network. Describe your own key clients use cases (status, metrics, complication, resolution, aspiration). quick start
GIVERS
CHALLENGES OUTCOMES
FEEDBACKSTORIESCONTEXT
EXPERIENCE
TAKERSASSETS
RELATIONS ATTENTION
COMPANY NAME NETWORK NAME DATE AUTHORKnowledge Sharing Canvas
Design by Knowledge Plaza/Whatever SA. www.knowledgeplaza.net/ksc
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A4 FORMAT
Challenges
Design by Knowledge Plaza/Whatever SA. www.knowledgeplaza.net/ksc
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What major issues our company is trying to tackle ?
What major issues do we personaly aspire to solve ?
How do we plan to react to our ever changing external environment ?
What do we already know, what do we need to know ?
What drives the change ?
How do we make people accountable ?
Examples of challengesCulture change, organisation as a whole
Guidance & Assistance
Distributed locations
Allocation of time, space and resources
Anticipation and resilience
Action Define assumptions and constraints
Experience
Design by Knowledge Plaza/Whatever SA. www.knowledgeplaza.net/ksc
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How do we reach people ?
How do we find out content and interact with ?
How would we describe the user experience ?
What are the weakness and strengths of the platforms?
What are the expectations of our users ?
How costly is it ?
Examples of experiencePlatforms
Weekly meetings
Notifications
Personalised digests
Self-service libraries
Activity streams
Action Define requirements
Outcomes
Design by Knowledge Plaza/Whatever SA. www.knowledgeplaza.net/ksc
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What kind of positive impacts do we see ?
How do we communicate them ?
Who benefit from them ?
How long do we plan to see them happen ?
How do we select and apply improvements ?
How do we build confidence ?
What future actions need to be done ?
Examples of outcomesPerformance, Insights, competitiveness
Coordination, decisions, accountability
Learning/innovation
higher work satisfaction
Support of individual members, adaptable teams
Action Make an impact
Context
Design by Knowledge Plaza/Whatever SA. www.knowledgeplaza.net/ksc
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How do we help mapping, identification and immediate understanding ?
What are the key groups ?
How much categories do we have ? (Entity, Location, Domain, etc)
How much tags do we have ?
How do we have a minimal context on any story ?
Examples of contextOrganisation of groups
Organisation of informations
Organisation model
Projects
Communities
Action Create a map
Relations
Design by Knowledge Plaza/Whatever SA. www.knowledgeplaza.net/ksc
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How do we invite people to make relations between stories, semantics, spaces and various assets ?
How do we filter informations ?
What are the common semantics ?
How critical is discovery, for which role?
How do we create shortcuts ?
Examples of relations
Association
Integration
Mandatory Dependencies
Folders
Action Design for the future
Stories
Design by Knowledge Plaza/Whatever SA. www.knowledgeplaza.net/ksc
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What kind of observations are shared ?
How collective are the inputs ?
How do we express our ideas, statuses, processes and results ?
How do we explain them in ways that are exciting to others ?
Examples of storiesPersuasive practice
Explanation, Curation
Procedure, Report
New experiences, talks
Concepts, Theories
Explicit Analysis
Action Make it inclusive
Attention
Design by Knowledge Plaza/Whatever SA. www.knowledgeplaza.net/ksc
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What kind of attention do we have ?
When do we ask for attention ?
How saturated and persevere are we ?
How do we generate equal attention ?
How do we know who’s listening ?
How do we communicate our attention to others ?
How do we measure attention ?
Examples of attentionUnderstanding and absorption
Learning and Immersion
Measurement and awareness
Acknowledgement
Action Mobilize
Feedback
Design by Knowledge Plaza/Whatever SA. www.knowledgeplaza.net/ksc
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What type of dialogues do we see ?
How do we capture the results of discussions in ways that are useful to others ?
How do we invite to take the leadership and drive for clarity and shared understanding ?
How do we create momentums ?
Which guidelines do we provide ?
Examples of feedbackIdentify positives and negatives
Options, Revision
Refined change, timeline, scopes
Deliberation, Co-decision, Partnership
Reward
Action Make work matter
Givers
Design by Knowledge Plaza/Whatever SA. www.knowledgeplaza.net/ksc
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Who is invited to contribute ?
Who needs explicit instruction and support to give feedback or contribute ?
Who’s autonomous ? Who’s supportive ?
Who has collaborative competence, including people with less or different knowledge than themselves ?
When do we want to engage distributed teams ?
Who’s an expert ?
Examples of giversHuman sensors, collectors
Facilitators, communicators
Change agents
Project managers
Push type learners
Action Believe in others
Assets
Design by Knowledge Plaza/Whatever SA. www.knowledgeplaza.net/ksc
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What’s valuable, re-usable, critical or relevant ?
What have we learned?
Why is it not shared?
What is the cost if we lose those assets?
How do we refine the Known and process the New ?
Examples of assetsFiles
Data
Archives
Conversations
Implicit Outputs
Research & Personal knowledge
Facts & Figures (Before, during, after)
Action Kill the drives
Takers
Design by Knowledge Plaza/Whatever SA. www.knowledgeplaza.net/ksc
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Who is invited to read ?
Who’s able to engage in and with unknown peers based on their own perspective, knowledge and experience ?
How do we balance focus ?
How do we create rendezvous ?
Examples of takersInformation consumersOnboarding
Pull type learners, critics
All employees
Action Reduce emails
Conclusion
Design by Knowledge Plaza/Whatever SA. www.knowledgeplaza.net/ksc
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Which box is empty and why ?
Where did we put too much focus ?
What are the next steps ?
Who should we invite to iterate with this toolkit ?
Example of conclusionNew experience
Reworked guidelines
Lead by example
Participatory classes
Onboarding rethinking
Action Be cooperative
Take the role of someone else in your company and write for that person
Social Knowledge. World leader in building materials, Lafarge develops products in five areas: cement, aggregates, concrete, plaster and asphalt. They started in 2005 a long-term KM program with a long list of objectives, including those
Improve individual & group performance
Create & uncover expert profiles
Accelerate the transfer of best practices
Identify local best practices that could become standard for the group.
Let’s see in details on the KSC… example
Use case Social Knowledge
Design by Knowledge Plaza/Whatever SA. www.knowledgeplaza.net/ksc
This work is licence under a Creative Commons Attribution-shareAlike 3.0 Unported licence
Per countries Per function
Performance growth for finance, industrial ops,
HR, marketing
Health & Safety, Aggregates & Asphalt, Concretes, Supply Chain Performance, Innovation, R&D, Communication
Unified knowledge bases
9 languages, including taxonomy
Enrich thanks to operational experiences
500 monthly contributors
Disseminate top/down standards, guidelines, procedures Re-usable
Synergies
GIVERS
CHALLENGES OUTCOMES
FEEDBACKSTORIESCONTEXT
EXPERIENCE
TAKERSASSETS
RELATIONS ATTENTION
Change management program
Users are not afraid of commenting or asking questions
(self-confidence & collaboration)
5000 monthly users
1000 files downloaded per month
300’000 files
Consistent
20’000 activated profiles 36000 potential
Collections of knowledge
Group VPs as champions
SVP Performance, SVP IT, CEO as sponsors
One entry point
Cost reduction
Collective recognition
45 KM country managers
Previously 330 data bases (lotus notes)
Mandatory
Validation
1500 good practices
per month
Function managers as sponsors
Connector to Google Drive Jive
September 1st 2015
Raphaël Briner
CMO & Co-Founder at Knowledge Plaza
author
Guidance, alignment
Shared language
Impact
Raphaël Ecosystem
Supporting team
Calls
Questions
Maps
Fuzzy topic
Experience, clients, external stories
Manchester
Geneva
KP, Innovation
Nice printable design
Enthusiasm
Energy
New ideas
Ecosystem
Chapter 2. Patterns
Chapter 3. Dynamics
Appendixes.Purposes
There is more ! Join our sphere to download the full pdf booklet including
www.knowledgeplaza.net/sphere