knowledge management: what's the big idea?
TRANSCRIPT
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KM: What’s the Big Idea
?
Michelle Laurie Knowledge management specialist
South Asia Urban Knowledge Hub12-14 March 2015, Kathmandu
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KM Session Outline
1. Evolution of KM
2. Context for K-Hub
3. Definitions
4. Tools and processes
5. KM in the South Asia Urban K-Hub
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1/3 of World Bank PDFs never read!
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The big idea…
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“We always know more
than we can say, and
we will always say
more than we can
write down.”
-Dave Snowden
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1. KM is evolving
1995 2000 2008
Information(written down)
Experience(talk about it)
Ideas(emergence)
Complexity
Collection
Conversation
Connection2013
Use(experiment)
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Cyne
fin
Com
plex
ity
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2. Context for K-Hub KM
• Getting knowledge into the hands of decision makers– Research should NOT sit on the shelf or in your head only
• Building relationships with decision makers and ‘bridgers’– You don’t have to it all yourself
• Generating solutions for range of important challenges– Often complex– Collective intelligence needed– No time to reinvent the wheel
• Learn and share– Legacy for our institutions, countries and region– Adapt to changing environments
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3. Some KM Definitions
“Knowledge management is the process of capturing, creating,
distilling, sharing and using know-how.”
– Davenport (1994) / Collison&Parcell (2001)
“Knowledge management is the art of transforming information
and intellectual assets into enduring value for an organization’s
clients and its people.”- Stan Garfield, Deloitte (2014)
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3. KM Definitions cont’d
“Knowledge management is about ensuring that conversations
and documentation help us learn to be more effective,
innovative, relevant, purposeful, connected and connectable.”
– Ewen Le Borgne (2012)
“It is what makes us more resilient, adaptive and innovative,
beyond the immediate challenge we are facing.”
– added in 2014
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4. KM Processes
– Codification, systematization of information, systems, operations
• Explicit knowledge, lessons learned, collection
– Sharing, creating via experience, conversation, reflection, improvement
• Tacit knowledge, connecting people, connection
– Reflecting, learning, adapting and applying• Resilience, complexity (collection + connection)
– Networking and collaborating • Collective intelligence, connection
– Visualizing • Making the invisible visible, sense-making (creation)
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My KM Processes/Tools
Conversations
Time for reflection & documentation
Sharing
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see, hear , do…
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Activity: After Action Review
Peer Review Process for ‘Knowledge Product Concept Notes’– What was intention?– How is it going in reality?– Strengths/Weaknesses of system– Improvements or ideas for moving ahead
Volunteers: facilitator, recorder, timekeeper (15 minutes)
Ref: http://www.kstoolkit.org/After+Action+Review
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Questions I ask with my KM hat on:
• How are we learning as individuals & how can the K-Hub learn as a network?– What legacy are we leaving?– What happens if ‘Bob’ leaves?
• Are we re-inventing the wheel?• What tools can help facilitate change?
– And quickly!• How can we cope with complexity?
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KM the big idea
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5. KM in the K-Hub
Where might KM help overcome challenges and achieve your aspirations for the future?
Activity: 1. Looking back at our journey map, assign a
KM star where you think a tool or process might be helpful.
2. Volunteers to share ideas…
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Resources on KM• Nancy Dixon presentation: http
://www.slideshare.net/SIKM/km-3-eras-nancy-dixon-slides• Dave Snowden blog post: Rendering knowledge• Stan Garfield presentation:
http://www.slideshare.net/SGarfield/km-basics-5115699• Ewen Le Borgne Blog: https://km4meu.wordpress.com• Great presentation on collaboration (Eugene Eric Kim):
– http://www.slideshare.net/eekim/delightful-communities-and-powerful-collaboration
• Great presentation on collective intelligence (related to philanthropy however main message is relevant and presentation is very good too)
– http://www.slideshare.net/eekim/achieving-collective-intelligence