knowledge management by cta
TRANSCRIPT
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Krishan BheenickSenior Programme CoordinatorKnowledge Management
Overview of CTA’s approach to KnowledgeManagement including the Knowledge Ecosystems Approach
GFRAS/AFAAS/MEAS/GIZEast Africa EAS Policy DialogueKampala Uganda, 16-18 June 2015
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Your reflections so far today…Agricultural Innovation Systems – definition, concept
RAS in an AIS – role; functions; linkages; exchanges, KM
AFAAS has prioritised Knowledge Management as a priority in its strategic direction...
So what is Knowledge
Management?
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Exercise 1: Speed dating…to find KM?
Speed dating of 5 minutes (one round) (5 min)Q1. Introduce yourself (Job/ function)Q2. Which knowledge did you recently share in a network?Q3. How would you describe knowledge management; and
what would be your definition?
In groups of 6, write the definition of knowledge management in 10 words or less (5 min)
Share with the others ( 10 min)
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Exercise 1: Speed dating…to find KM?
Did you share knowledge or information?
Where was the knowledge stored?
Are there several definitions? And perspectives?
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What is Knowledge Management?
• Proposed definition:
KM is the discipline of enabling individuals, teams and entire organisations to collectively and systematically
create, harvest, share and apply knowledge, in order to better achieve their objectives, improve their practices
and learn from what they do.
Knowledge = Fn (Information * Skills, Experience, Attitude)
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Why KM is important
• Improves the ability of individuals and organisations to solve problems better, adapt, evolve to meet changing requirements, and survive disruptive changes
• KM approaches can help communities to generate, access, share and employ knowledge to get their collective voices heard
• KM is also ultimately linked to longer-term development goals which seek to empower communities in developing and transition countries to participate effectively in development processes
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Data, Information, Knowledge
Data“1855TG313”
Information“Thai Airways flight
313 leaves Bangkok at 18:55”
Knowledge“…That’s not a
good flight; often busy and delayed.”
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Different models to KM:Data-Information-Knowledge-Wisdom
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Evolution of Knowledge Management over time
We still recognise
PeopleProcessesTechnology
Still relevant but mixed up
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Cross-cutting themes:
Three strategic goals of CTA
Promote inclusive agricultural value chains
Support well-informed, inclusive agricultural policies and strategies in ACP regions
Strengthen ICTs and knowledge management capacities of ACP institutions and networks
Youth andGender
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CTA’s KM framework for intervention
Organisational Objectives
Communications Management practices Comms Strategy
Information Management practicesIM Strategy
ICT strategy, skills & Information systemsICM Strategy
Knowledge Management practicesKM Strategy
Org. LearningEntry point depends on current situation of the organisation
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More complex models of organisational KM (e.g. Weggeman)
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Knowledge Management
• Consultations on KM• Integral KM Mapping
approach• CTA-KM Advisory
Group• KM Scan• Advocacy materials
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KM needs of ACP organisations
Linked to organisational objectivesKnowledge Management ...generation, curation, synthesis,
packaging, sharing, use & re-use, learning ... • KM builds on sound Information and Communication management
and Monitoring & Evaluation to promote Organisational Learning• Knowledge sharing is more effective when the context of the user is
understood• A lot of tacit knowledge resides among the staff and community• Organisations already put into practice KM without calling it so...
Knowledge Management Best Practices and Strategy Development
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KM demands from partners
EuropeEC looking for KM
support to delegations
International OrganisationsGODAN looking for KM support showing data use with
Farmers OrgansationsCGIAR interested in comparing KM scan approaches
CaribbeanIICA applying KM
scan methodology on Value Chains
PacificSPC KM Strategy &
roll out to countries; Implementing KM
platforms
Eastern Africa-EAFF -Request for
KM support-ASARECA KI-Hub &
Think TankFarmers Org KM
Southern Africa-CCARDESA IKM
system-Southern Af
Beans Research Network
Org & Net KM
West AfricaSAKSS
KM around data for policy making in
CAADP
Central Africa-CORAF KM Directorate
-CORAF-ReGICANetworking
KM
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Learning resources in ICKM (2015)
ICM StrategyDevelopment
M&E ToolkitF2F training
PublicationsWeb2.0 & Social Media training
F2F & Online
Knowledge Management – KM Scan; KM FrameworkShort course ‘Intro to KM 4 ARD’ also for Mid-Managers
11 online courses on Information and Knowledge Management
Knowledge ecosystems approach
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CTA’s Ecosystems approach to KM (The Knowledge Management tree)
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Exercise 2: How do we assess KM in RAS?
Multiple perspectives of RAS:
(a) Country level RAS organisation e.g. Public sector Extension Institution
(b) Country level Network – e.g. Country Forum(c) Regional level Network – e.g. RESCAR-AOC,
AFAAS, RELASER etc.
CHOOSE ONE PERSPECTIVE(3 groups)
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Building strong foundations of KM
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Building strong foundations of KM
culture scanImplement culture
interventions …
structure scanproject-organization
(Belbin) team roles, governance roles / responsibilities… Developing situational
leadership. Optimising management roles…
competence managementknowledge retention practices
master-apprenticedevelop subject matter experts
…
strategy developmentvision - mission - ambition
SMART objectivesaction planning
…
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Strengthening the enablers of KM
Internal communication strategy
Brown bag lunches, meetings, intranet…
Internal think thank, idea box, ..…
After action review, evaluations, peer assist,
…Webportals, exert system
web 2.0, databasesERP / DMS and other software…
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Developing the KM processes
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Developing the KM processes
research, desk studies, pilots, hiring of external
experts, ...
Develop your KM tree, knowledge matrix,
mapping exercises,...
strategy development, scenario planning, M&E of external
services,...
data and content
curation...
stewardship, subject matter specialists,
databases, ...
Master apprentice, retention schemes, exit interviews...
web portals, Brown Bag sessions, master-apprentice, CoP, learning communities, web 2.0, internal training and coaching,
KS ...
Training, capacity development, Media campaigns, back-stopping
Web platform development, content management, ...
Good/Best practices, lessons learned, Capitalization,
balance sheets, audits,...
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KM operates within a given environment
Analysis of competition, economical context, natural factors, political
factors…
consultations, partner organizations, donors,
clients…
External expert input, facilitation,
Create value and share knowledge
training, capacity building, publication of resources, web
portals...country
assessments, evaluation of
training training and follow up, network support,
webinars...
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The KM scan resultsat individual level Already used by:
NEPAD CAADP programmeCANROPAFAAS ProjectSPC
In the pipeline?FARACGIAR Beans Research Network in Africa (PABRA)RUFORUMEAFFASARECA
Applies atOrganisation;Network &Individual (self assessment)http://km4ard.cta.int/kmscan
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Feedback session- what are we learning?
• Knowledge Ecosystems approach as a framework for systematic analysis, making sense and prioritising?
• Reducing complexity following analysis to define action (AFAAS experience with CIKM Strategy)
• Do you always need to start with a KM strategy?• Would you recommend the approach and
associated methods and tools.
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Gallery walk of the KM trees
• A walk in the forest of trees constituting the Knowledge Ecosystem of RAS at different levels?
• 5 minutes explanation by each group• Optional: Pitch to a decision maker (2 minutes)
– What's your point about KM?– What's in it for me?– What do you want me to do?
• Try out the individual KM scan at km4ard.cta.int/kmscan
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Organize
Reflect
Facilitation
Act
Share
Face 2 Face
Plan & Adopt
Scaling Up
Mapping
Laboratory
Innovate
Toolkit to put KM into practice
VirtualReference
ICM Strategy Devt Manual
KS & SMARTToolkits
Analyse
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Integrated KM serving development
Regional
Sub-Regional
National (NARS)
Organisational (Institution; Network;
value chain)
Innovation Platforms
Commodity-based
Information and Knowledge
Management Platforms
(Web-mediated; Physical & virtual
interactions; professional exchanges; knowledge capturing,
curation, sharing and exchange;
learning resources The KM tree approach
ICT4D
KM
M&E
Organisational Learning
Impact Analysis
ExperienceCapitalization
Global
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P
E
R
F
E
C
T
T
E
A
M
Policy makers
Entrepreneurs
Researchers
Farmers
Extension & AS
Comms
Technologists
Transforming livelihoods
Enabling environment
Agro-business approach
Multi-stakeholder processes
Challenges & Issues
Food & Nutrition Security Policies
Resilience
Value Chains Development
Sustainable NRM
Innovation
for
What does it take to implement your ICKM system?
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Learning Resources on KMInformation Management Resource Kit (IMARK)www.imarkgroup.org
E-learning resources on Food and Nutrition Securityhttp://www.fao.org/elearning
KM4ARD Blog of CTAhttp://km4ard.cta.inthttp://km4ard.cta.int/kmscan
Short courses developed by CTA (released under Creative Commons Licence):• Introduction to KM for Agricultural & Rural Development (4 days) – for
practitioners (https://youtu.be/UUWg1Wr3u18 )• KM for Senior Management of ARD institutions (2 days) – for mid/senior
management (https://youtu.be/sbaIRD_acw0 )• KM awareness session (2 hours) – for policy makers
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Do we really need a KM strategy?
Not if just a document on a shelfProcess is what is importantAssess needs, engage people,
obtain fundsAlternative: ◦Needs assessment and consultations ◦“Just Do It”: integrate in work plan,
project or program
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Linking KM to institutional goals
• Use most recent organisational strategy or strategic planning
• Use organisational objectives or goals• Look for those that can be supported by creating,
sharing and applying knowledge• Align the KM objectives to the strategic
objectives
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Focusing your KM interventions
KM is broad, where will you focus your energy, resources, etc. ?
What will bring maximum impact? for e.g:◦ Internal vs external focus◦Collect vs connect focus
Identify the key knowledge needs within the organisation and provide a plan for addressing these
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Structure of a KM strategy document
• KM definition• Vision statement• Strategic objectives• Activities or initiatives associated
with each objectives• Annex: Implementation plan• Annex: M&E plan