knowledge management at the heart of cmmi ml3 · · 2017-05-19knowledge management at the heart...
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NDIA-CMMI Denver, CO, Nov. 06 KM for CMMI-3 at RAFAEL 1RAFAEL’s Proprietary
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Knowledge ManagementKnowledge Management
at the Heart of CMMI ML3at the Heart of CMMI ML3
Dr. Amir TomerDr. Amir TomerDirector of Systems and Software ProcessesDirector of Systems and Software Processes
[email protected]@rafael.co.il
LtcLtc. (ret.) . (ret.) YairYair DembinskiDembinskiKnowledge ManagerKnowledge Manager
3
Organi-
zational
Knowledge
NDIA-CMMI Denver, CO, Nov. 06 KM for CMMI-3 at RAFAEL 2RAFAEL’s Proprietary
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Presentation OverviewPresentation Overview
•• About RAFAELAbout RAFAEL•• The Organization at Maturity Level 3The Organization at Maturity Level 3•• Principles of Knowledge ManagementPrinciples of Knowledge Management•• KM Systems at RAFAELKM Systems at RAFAEL•• NymphaNympha –– An Example of a KM SystemAn Example of a KM System•• Q&AQ&A
NDIA-CMMI Denver, CO, Nov. 06 KM for CMMI-3 at RAFAEL 3RAFAEL’s Proprietary
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www.rafael.co.ilVersion 5, April 2005/8201UNC
4
Mini Mini SatellitesSatellites
RecceliteRecceliteReconnaissance Reconnaissance
PodPodLiteningLitening
Targeting and Targeting and Navigation Navigation
PodPod SpiceSpiceGuidance Guidance
KitKitBlack SparrowBlack Sparrow
Air Borne Air Borne Ballistic TargetBallistic Target
Popeye Have Popeye Have LiteLiteAirAir--toto--Ground Ground
System System
TopliteTopliteElectroElectro--Optical Optical PayloadPayload
Spike Spike FamilyFamily
HelistarHelistarElectroElectro--Optical Optical
Protection SuiteProtection Suite
DerbyDerbyAirAir--toto--Air Air System System
BarakBarakAir DefenseAir Defense
BriteningBritening
HelicoatHelicoat
Airborne EW Airborne EW SystemsSystems Python 5Python 5
Full Sphere IR Full Sphere IR MissileMissile
SkyliteSkylite
Blue BayBlue BayGround Imagery Ground Imagery
Exploitation System Exploitation System
Golden BayGolden BayReal Time Imagery Real Time Imagery Processing System Processing System
RITARITA
REAPSREAPS
Communication Communication SystemsSystems
SLASLA
DerbyDerbyAir Defense Air Defense
SystemSystem
AerostatAerostat--borne borne Surveillance Surveillance
SystemsSystems
Sky ShieldSky Shield
5
On Land
Total Area Control Total Area Control SystemSystem
RTCS Tactical CRTCS Tactical C44II
HelispotHelispotDetection SystemDetection System
SimonSimonDoor BreachingDoor Breaching
Spike FamilySpike Family
OverheadOverheadWeaponWeaponSystemsSystems
ADMSADMS
CarpetCarpetMinefield ClearingMinefield Clearing
AddAdd--on Armoron Armor
Training andTraining andSimulation SystemsSimulation Systems
MatadorMatador--WBWB
MatadorMatador--MPMP
FireflyFirefly
SkyLiteSkyLite
TrophyTrophy
StalkerStalkerSpotLiteSpotLite
6
BarakBarakNaval Air Naval Air Defence Defence SystemSystem
EWEWDecoy Decoy
RocketsRocketsTyphoonTyphoonStabilized Stabilized WeaponWeaponStationStation
Naval EW Naval EW SystemsSystems
ScutterScutterTorpedoTorpedo
Decoy SystemDecoy System
ATCATC--22Acoustic Acoustic
Torpedo Towed Torpedo Towed CountermeasureCountermeasure
ATDSATDSAdvanced Advanced Torpedo Torpedo Defense Defense SystemSystem
DafcoDafco
Naval Naval Combat Combat SystemsSystems
UIDASUIDASUnderwater Underwater
Intrudes Intrudes Detection SystemDetection System
DiveguardDiveguardPersonal Personal
Distress and Distress and CommunicationCommunication
ProtectorProtectorNaval Unmanned Naval Unmanned Surface VehicleSurface Vehicle
CC--GemGem
7
2000
1600
1200
800
400
02000 2001 2002 2003 2004
w/subsidiaries
17121546
132412191257
1200
800
400
02000 2001 2002 2003 2004
w/subsidiaries
682 733 781830 801
SALES ($M/year)BACKLOG ($M/year)
Financial DataFinancial Data
R.O.W
ISRAEL
NDIA-CMMI Denver, CO, Nov. 06 KM for CMMI-3 at RAFAEL 8RAFAEL’s Proprietary
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Core CapabilitiesCore Capabilities•• Seekers and electroSeekers and electro--optical optical
payloadspayloads
•• Guidance and navigationGuidance and navigation
•• Image processing Image processing -- trackers trackers
•• Rocket motorsRocket motors
•• ExplosivesExplosives
•• Warheads and fusesWarheads and fuses
•• AcousticsAcoustics
•• Thermal batteries Thermal batteries
•• High power microwaveHigh power microwave
•• Materials and processes Materials and processes composites, optical elements composites, optical elements and coating metallurgyand coating metallurgy
•• MMICMMIC
•• Antennas and Antennas and radomesradomes
•• Electronic warfareElectronic warfare
•• Communication, secure data Communication, secure data linkslinks
•• Terminal ballisticsTerminal ballistics
•• Simulators, trainers, training Simulators, trainers, training systemssystems
•• Armor and protectionArmor and protection
NDIA-CMMI Denver, CO, Nov. 06 KM for CMMI-3 at RAFAEL 9RAFAEL’s Proprietary
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Excellence through StandardsExcellence through Standards
NDIA-CMMI Denver, CO, Nov. 06 KM for CMMI-3 at RAFAEL 10RAFAEL’s Proprietary
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The Essence of Maturity Level 3The Essence of Maturity Level 3
Project Management Engineering Process Management SupportCategories (continuous Approach)
Mat
urity
Lev
els
(Sta
ged
App
roac
h)
2
3
4
5
1
Causal Analysis andResolution
Causal Analysis andResolution
OrganizationalInnovation and Deployment
OrganizationalInnovation and Deployment
OrganizationalProcessPerformance
OrganizationalProcessPerformance
QuantitativeProjectManagement
QuantitativeProjectManagement
IntegratedSupplierManagement
IntegratedSupplierManagement
IntegratedTeaming
IntegratedTeaming
RiskManagement
RiskManagement
IntegratedProjectManagement
IntegratedProjectManagement
ValidationValidation
VerificationVerification
ProductIntegration
ProductIntegration
TechnicalSolution
TechnicalSolution
Requirements Development
Requirements Development
OrganizationalTraining
OrganizationalTraining
OrganizationalProcessDefinition
OrganizationalProcessDefinition
OrganizationalProcessFocus
OrganizationalProcessFocus
OrganizationalEnvironment forIntegration
OrganizationalEnvironment forIntegration
DecisionAnalysis andResolution
DecisionAnalysis andResolution
RequirementsManagement
RequirementsManagement
SupplierAgreementManagement
SupplierAgreementManagementProjectMonitoring andControl
ProjectMonitoring andControlProject Planning
Project Planning
Measurement &Analysis
Measurement &Analysis
Process & ProductQuality Assurance
Process & ProductQuality Assurance
ConfigurationManagement
ConfigurationManagement
OrganizationalProcess
Management
CL3Engineering
CL3 ProjectManagement
NDIA-CMMI Denver, CO, Nov. 06 KM for CMMI-3 at RAFAEL 11RAFAEL’s Proprietary
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The Essence of Capability Level 3The Essence of Capability Level 3
•• Generic Goal 3Generic Goal 3– The process is institutionalized as a
defined process• Generic Practice 3.1
– Establish and maintain the description of a defined process
• Generic Practice 3.2– Collect work products, measures, measurement
results, and improvement information derived from planning and performing the process to support the future use and improvement of the organization’s processes and process assets
NDIA-CMMI Denver, CO, Nov. 06 KM for CMMI-3 at RAFAEL 12RAFAEL’s Proprietary
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OPD / SG 1
The Organization at Maturity Level 3The Organization at Maturity Level 3
OrganizationalProcessAssets
Project Management
Proj.A Proj.
B
Proj.C
Engineering
Sys.X Sys.
Y
Sys.Z
GP 3.2Informationfor Process
Improvement
Tailoring
GP 3.1+IPMDefinedProcessTailo
ringGP 3.1+ Eng. PA
DefinedProcess
OPF / SG 1Process
ImprovementOpportunities
OPF / SG 2Process
ImprovementActivities
Informationfor Process
ImprovementDefinedProcesses
OrganizationalTraining
NDIA-CMMI Denver, CO, Nov. 06 KM for CMMI-3 at RAFAEL 13RAFAEL’s Proprietary
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OPD / SG 1
Same Information Same Information –– Different Use Contexts!Different Use Contexts!
OrganizationalProcessAssets
Project Management
Proj.A Proj.
B
Proj.C
Engineering
Sys.X Sys.
Y
Sys.Z
GP 3.2Informationfor Process
Improvement
Tailoring
GP 3.1+IPMDefinedProcessTailo
ringGP 3.1+ Eng. PA
DefinedProcess
OPF / SG 1Process
ImprovementOpportunities
OPF / SG 2Process
ImprovementActivities
Informationfor Process
ImprovementDefinedProcesses
OrganizationalTraining
NDIA-CMMI Denver, CO, Nov. 06 KM for CMMI-3 at RAFAEL 14RAFAEL’s Proprietary
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Organizational Process AssetsOrganizational Process Assets•• The organization's process asset library is a The organization's process asset library is a
collection of items collection of items maintainedmaintained by the organization by the organization for for useuse by the by the peoplepeople and and projectsprojects of the organization of the organization
•• This collection of items includes:This collection of items includes:– descriptions of processes and process elements– descriptions of life-cycle models– process tailoring guidelines– process-related documentation– process-related data
•• The organizationThe organization’’s process asset library supports s process asset library supports organizational learningorganizational learning and and process improvementprocess improvement by by allowing the sharing of allowing the sharing of best practicesbest practices and and lessons lessons learnedlearned across the organization. across the organization.
NDIA-CMMI Denver, CO, Nov. 06 KM for CMMI-3 at RAFAEL 15RAFAEL’s Proprietary
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Knowledge Management Knowledge Management –– The MotivationThe Motivation
•• At the Individual LevelAt the Individual Level– Capability to perform tasks and to make decisions in a higher level
of quality• Process knowledge• Professional knowledge• Business knowledge• Expert identification• …
•• At the Organization LevelAt the Organization Level– Knowledge is the most important resource of the organization– Appropriate management of the knowledge improves organizational
performance• Knowledge sharing and knowledge assets• Visible and invisible knowledge• Technology• Organizational processes and culture• …
NDIA-CMMI Denver, CO, Nov. 06 KM for CMMI-3 at RAFAEL 16RAFAEL’s Proprietary
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RAFAELRAFAEL’’ss KM ObjectivesKM Objectives•• Support the Organizational Core ProcessesSupport the Organizational Core Processes
– Improve the effectiveness and efficiency of sales– Improve project process efficiency
• Reduce errors• Decrease “wheel inventions”
– Improve proficiency and effectiveness in development• Generate relevant connections among people• Improve the availability of relevant information and knowledge
– Improve field-test success ration– Improve business intelligence in marketing and sales phases– Support of innovation in all areas
•• Implement Effective and Efficient SolutionsImplement Effective and Efficient Solutions– Construct appropriate KM infrastructure over all aspects
• Technology• Process• Culture
NDIA-CMMI Denver, CO, Nov. 06 KM for CMMI-3 at RAFAEL 17RAFAEL’s Proprietary
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Types of NeedsTypes of Needs
•• Knowledge Sharing by People with Knowledge Sharing by People with Common SubjectsCommon Subjects
•• Accessibility to Information within Accessibility to Information within Specific Context Specific Context
•• Handling Handling ““KnowKnow--HowHow””•• Accessibility to ProfessionalsAccessibility to Professionals•• Decision SupportDecision Support
NDIA-CMMI Denver, CO, Nov. 06 KM for CMMI-3 at RAFAEL 18RAFAEL’s Proprietary
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Types of SolutionsTypes of Solutions
•• ““KnowKnow--HowHow”” ManagementManagement•• AfterAfter--Action Reviews and Lessons Action Reviews and Lessons
LearnedLearned•• Knowledge CommunitiesKnowledge Communities•• Contents ManagementContents Management•• Organizational InfrastructureOrganizational Infrastructure
NDIA-CMMI Denver, CO, Nov. 06 KM for CMMI-3 at RAFAEL 19RAFAEL’s Proprietary
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Knowledge CommunitiesKnowledge Communities
DefinitionDefinition– A group of people with a common subject
• Not part of the organizational structure• Conduct dynamics of sharing
– Meetings– Web site / Forum
•• Knowledge Community ObjectivesKnowledge Community Objectives– Knowledge sharing within the group– Common learning from outer sources– Generating new knowledge– Organizational lobbying for the subject
NDIA-CMMI Denver, CO, Nov. 06 KM for CMMI-3 at RAFAEL 20RAFAEL’s Proprietary
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Contents ManagementContents Management•• DefinitionDefinition
– Organization of contents in a form which enables convenient retrieval when needed
•• Contents Management PrinciplesContents Management Principles– Every contents item
• Exists in exactly one location• Accessible from a large variety of locations• Access is according to relevant context
•• Contents Management SolutionsContents Management Solutions– A large variety of solutions exist– A specific solution should be chosen after careful analysis of
the needs– All solutions should be supported by the organizational
infrastructure– “Network Based Contents Management” is the advanced
type of solutions
NDIA-CMMI Denver, CO, Nov. 06 KM for CMMI-3 at RAFAEL 21RAFAEL’s Proprietary
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Examples of KM Systems in RAFAELExamples of KM Systems in RAFAEL•• ““NymphaNympha””
– The knowledge source for PM and SE Processes• Will be discussed next
•• After Action Review (AAR) SystemAfter Action Review (AAR) System– Methodology-based system to support AAR and lessons learned from
failures and successes– Lessons and recommendations are structured in retrievable formats– Root cause statistics caters for process improvements
•• ShemeshShemesh –– Business Information SourceBusiness Information Source– An integrative system for storing and retrieving relevant business
knowledge• Competitive Products• Visitors• Exhibitions• Meetings• Customers• Business trips• Contracts
•• Conference Participation OptimizationConference Participation Optimization– Classified conference catalog with priorities– Coordination between conference participants– Registration and report process
NDIA-CMMI Denver, CO, Nov. 06 KM for CMMI-3 at RAFAEL 22RAFAEL’s Proprietary
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““NymphaNympha”” –– The PM and SE Knowledge SystemThe PM and SE Knowledge System
•• The Material is Organized in The Material is Organized in ““Knowledge DrawersKnowledge Drawers””(Process Areas)(Process Areas)– E.g. Requirements Management, V&V, ILS
•• Each drawer has a Each drawer has a ““Drawer ManagerDrawer Manager””– A domain expert– Responsible for reviewing new materials– Responsible for updating the contents
•• Each drawer contains two types of itemsEach drawer contains two types of items– Internal items – specific contents that do not exist elsewhere– Links to external items which exist in other sources on the
network• Procedures and Methods Libraries• After Action Review System• Document Management System
NDIA-CMMI Denver, CO, Nov. 06 KM for CMMI-3 at RAFAEL 23RAFAEL’s Proprietary
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NymphaNympha Drawer: RequirementsDrawer: Requirements
Requirements AnalysisSee next slide
NDIA-CMMI Denver, CO, Nov. 06 KM for CMMI-3 at RAFAEL 24RAFAEL’s Proprietary
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Requirements Drawer Process: Requirements AnalysisRequirements Drawer Process: Requirements Analysis
Establish Req. TableSee next slide
NDIA-CMMI Denver, CO, Nov. 06 KM for CMMI-3 at RAFAEL 25RAFAEL’s Proprietary
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Requirements Analysis Activity: Establish Req. TableRequirements Analysis Activity: Establish Req. Table
Requirements TableSee next slide
NDIA-CMMI Denver, CO, Nov. 06 KM for CMMI-3 at RAFAEL 26RAFAEL’s Proprietary
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Establish Req. Table WorkEstablish Req. Table Work--Product: Req. TableProduct: Req. Table
NDIA-CMMI Denver, CO, Nov. 06 KM for CMMI-3 at RAFAEL 27RAFAEL’s Proprietary
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Any Questions?Any Questions?