Knowledge Management at FluorKnowledge Management at Fluor

John McQuaryVice PresidentKnowledge Management and Technology Strategies

11-April-2005

John McQuaryVice PresidentKnowledge Management and Technology Strategies

11-April-2005

Fluor Corporation Fluor Corporation

One of world’s largest, publicly owned engineering, procurement, construction, and maintenance services companies

Fluor project services

Knowledge ManagementBusiness DriversKnowledge ManagementBusiness Drivers

Global project execution

Multi-party project execution

Workforce scarcity and mobility

Supply chain integration and collaboration

Competition

Enabling technology

Knowledge Management at FluorKnowledge Management at Fluor

Integrate and leverage the collective intellectual capital of our employees

Provide optimal solutions to our clients

Enhance skill sets of employees

Improve business performanceKnowledge OnLineSM

The power of people sharing knowledge results in value to our clients

Knowledge CommunityKnowledge Community

People sharing information and knowledge

Charter with business aligned objectives

Community Leader is the highest functional authority – Identify and develop functional expertise– Update and maintain global practices, procedures,

templates and go-bys– Leverage best practices across

offices and business groups– Standardized use of project

software tools– Lead online knowledge community

to ensure value delivery

Work Process Innovation and Integration

Project Activity Model (PAM)Work Process Innovation and Integration

Project Activity Model (PAM)

Identifies the major project activities

Visual representation of project activities by phase and discipline

Used to facilitate alignment with – Project work groups– Client– Joint venture partners

Knowledge packs support consistent project execution

Work Process Innovation and Integration

Practice & Procedure UpdatesWork Process Innovation and Integration

Practice & Procedure Updates

Greater buy-in for Best Practices

Less overhead required to update

Accelerated communication of updates and improvements

Global consistency supports worksharing

Retire and consolidate as appropriate

Work Process Innovation and Integration

People developmentWork Process Innovation and Integration

People development

Share knowledge and expertise in an effort to constantly improve the overall capabilities of both the employee and the company.

Work Process Innovation and Integration

Additional Work ProcessesWork Process Innovation and Integration

Additional Work Processes

Lessons learned and Tips Engaging experts

Enterprise-wide KM StatisticsEnterprise-wide KM Statistics

38 knowledge communities

More than 14,000 members in over 100 locations

Recent monthly usage:

Home Page Reads

Knowledge Download

Knowledge Read

Knowledge Submit

Forum Read

Forum Submit

44,600 12,300 95,500 1480 30,100 1430

Time and again we impress our clients with what is truly global reach

Knowledge Management Success StoriesKnowledge Management Success Stories

One Company's Junk is Another's Treasure

One of Fluor clients was trying to stretch their 30-year-old control system for another 15-year service. The company that manufactured the system is no longer in business, and getting old cards repaired is extremely difficult.

The site team tried the Control Systems Community Forum.

Within 24 hours, they had a contact at another power station with the same equipment that had just issued a reinstrumentation contract and were only too happy to sell off their spares and their old equipment.

Ian Gibson

Melbourne, Australia

Knowledge Management Success StoriesKnowledge Management Success Stories

HAZOP Action Resolution

We had a three-day turnaround compared to a likely two-week turnaround.

Plus, we were able to present a professional "can-do" approach in front of the Client, and had the ability to push for closure on a contentious item with firm recommendations backed by experts.

Nick Amott,

United Kingdom

Knowledge Management Houston Helping Other OfficesKnowledge Management Houston Helping Other Offices

Leaking Fired Heater Transfer Line

On August 3rd, I posted a discussion forum topic with an urgent response time requirement of August 6th. Within two days, I received responses from Houston, Haarlem and New Delhi with the answers I needed.

Client cost of having to flare natural gas estimated at $120,000 per day.

The Client now knows about Knowledge OnLine and now asks us to inquire about issues.

Tony DearlingJohannesburg

Leading the TransformationLeading the Transformation

– Strong people networks are a cornerstone of strong communities of practice

– Community leadership has a direct influence on the strength of the community

– Critical mass is required before substantial work process improvements are possible

– Communities improve business performance through global adoption of best practices, improved work processes, reduced overhead and timely expert solutions

Performance in the future

depends on it!

Copyright © 2005 Fluor Corporation

All Rights Reserved

None of the material contained herein may be copied or otherwise reproduced, destroyed, loaned, or given away without permission of Fluor Corporation. Any unauthorized copying or other reproduction may result in copyright and/or trade secret law infringement, crimes punishable in

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