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knowledge management and people cmm

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© Rajesh Naik, 2010 Released under Creative Commons Attribution-NonCommercial-ShareAlike 3.0 Unported License license Knowledge Management & People CMM ® Knowledge Management & People CMM ® Presented by Rajesh Naik @ KM Community, Mumbai (June 9, 2010)

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Over the last few years, The People CMM(r) Model has become a well established framework for progressively improving the capability of an organization's workforce. Many IT companies in India have implemented it, and many other organizations across different industries are increasingly adopting People CMM - these include BPO, banks, insurance and even manufacturing. One of the main threads in the People CMM framework is "Competency and Skill Development". This thread covers creation of a competency framework, competency assessments and establishing means to develop skills aligned to the organization's business goals. Multiple processes of the framework like Competency Analysis, Competency Development, Mentoring and Competency Based Assets help organizations drive their knowledge management activities. The presentation provides a brief overview of the People CMM framework and discusses the components of the framework that explicitly address issues and practices related to knowledge management in an organization. It also demonstrates the value of taking a prioritized approach to the implementation of various practices. This presentation was used at a KM Community talk arranged in Mumbai on June 9, 2010.

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  • Rajesh Naik, 2010Released under Creative Commons Attribution-NonCommercial-ShareAlike 3.0 Unported License license

    Knowledge Management & People CMM

    Knowledge Management & People CMM

    Presented by Rajesh Naik

    @ KM Community, Mumbai (June 9, 2010)

  • 2 Rajesh Naik, 2010Released under Creative Commons Attribution-NonCommercial-ShareAlike 3.0 Unported License license

    Agenda The People CMM Framework

    KM Related P-CMM Process Areas

    Competency Based Assets PA

    Conclusion

  • 3 Rajesh Naik, 2010Released under Creative Commons Attribution-NonCommercial-ShareAlike 3.0 Unported License license

    SEIs People CMM

    Mission

    To help the readiness of organizations to

    undertake increasingly complex work by

    helping them attract, grow, motivate, deploy, and retain the talent needed to improve their capability

    Authors of the P-CMM:Bill Curtis

    William HefleySally Miller

  • 4 Rajesh Naik, 2010Released under Creative Commons Attribution-NonCommercial-ShareAlike 3.0 Unported License license

    Maturity Levels

    Software Engineering InstituteBasic HR

    Operational Practices

    Competency Based

    Practices

    Measured &Empowered

    Practices

    ContinuousImprovement

    Level 1Level 1InitialInitial

    Level 2Level 2ManagedManaged

    Level 3Level 3DefinedDefined

    Level 4Level 4PredictablePredictable

    Level 5Level 5OptimizingOptimizing

  • 5 Rajesh Naik, 2010Released under Creative Commons Attribution-NonCommercial-ShareAlike 3.0 Unported License license

    Process Areas

  • 6 Rajesh Naik, 2010Released under Creative Commons Attribution-NonCommercial-ShareAlike 3.0 Unported License licenseSource: TeraQuest

  • 7 Rajesh Naik, 2010Released under Creative Commons Attribution-NonCommercial-ShareAlike 3.0 Unported License license

    Source: TeraQuest

    KMRelated

  • 8 Rajesh Naik, 2010Released under Creative Commons Attribution-NonCommercial-ShareAlike 3.0 Unported License license

  • 9 Rajesh Naik, 2010Released under Creative Commons Attribution-NonCommercial-ShareAlike 3.0 Unported License license

    Competency Based Assets Purpose

    To capture the knowledge, experience, and

    artifacts developed while performing processes

    (work) for enhancing capability and

    performance.

    For Skill Improvement

    For Performance Improvement

    Knowledge,Experience &

    Artifacts

    Developed whileDoing work

    Assets

  • 10 Rajesh Naik, 2010Released under Creative Commons Attribution-NonCommercial-ShareAlike 3.0 Unported License license

    Competency Based Assets (Contd.)

    Values,Policies

    Procedures,Guidelines,Standards

    Org Structure,Responsibility Metrics

    Audit &Verification

    SMEs,Experts

    Strategy,Plan

    Tech for Storage,Index, Search,

    Retrieval

    Encouragement

    Capture Use Review & Revise

  • 11 Rajesh Naik, 2010Released under Creative Commons Attribution-NonCommercial-ShareAlike 3.0 Unported License license

    Competency Based Assets (Contd.)

    Encouragement

    RewardsRecognition

    PerformanceGoals

    MonetaryBenefits

  • 12 Rajesh Naik, 2010Released under Creative Commons Attribution-NonCommercial-ShareAlike 3.0 Unported License license

    Competency Based Assets (Contd.)

    Capture

    Make it part of process

    Targets for contribution

    Review by SMEs

    Review for Copyright/ IPR issues

    Rewards / Recognition

    Metrics related to capture/ growth

  • 13 Rajesh Naik, 2010Released under Creative Commons Attribution-NonCommercial-ShareAlike 3.0 Unported License license

    Competency Based Assets (Contd.)

    Use

    Make it part of process

    Productivity Targets

    Supported by SMEs

    Review for Copyright/ IPR issues

    Metrics related to usage/ benefits

  • 14 Rajesh Naik, 2010Released under Creative Commons Attribution-NonCommercial-ShareAlike 3.0 Unported License license

    Competency Based Assets (Contd.)

    Review/ Revise

    Analyze usage/ benefit data

    User feedback

    SME analysis

    Purge/ modify assets

    Enhance search facilities

  • 15 Rajesh Naik, 2010Released under Creative Commons Attribution-NonCommercial-ShareAlike 3.0 Unported License license

    Elements of Managing Change

    VisionActionPlanResourcesIncentivesSkills Change

    ActionPlanResourcesIncentivesSkills Confusion

    VisionActionPlanResourcesIncentives Anxiety

    VisionActionPlanResourcesSkills

    GradualChange

    VisionActionPlanIncentivesSkills Frustration

    Vision ResourcesIncentivesSkillsFalseStarts

    * Delorise Ambrose, 1987. Personal communication.

  • 16 Rajesh Naik, 2010Released under Creative Commons Attribution-NonCommercial-ShareAlike 3.0 Unported License license

    Conclusion

    KM is an integral part of People CMM

    P CMM (CBA process area) can provide great guidance for KM implementation

    Implementation of KM is essential for higher maturity levels of P CMM

  • 17 Rajesh Naik, 2010Released under Creative Commons Attribution-NonCommercial-ShareAlike 3.0 Unported License license

    About this Presentation

    More resources on the subject are available from the creator of this presentation at:

    http://http://http://http://wwwwww.rajeshnaik.comww.rajeshnaik.comww.rajeshnaik.comww.rajeshnaik.com

    Rajesh Naik, 2010Rajesh Naik, 2010Rajesh Naik, 2010Rajesh Naik, 2010

    This work is released under a Creative Commons Attribution-NonCommercial-ShareAlike3.0 Unported License license. This means you can use it for non-commercial purposes so long as you include the copyright line Rajesh Naik, 2010". If you create derivative works using this work, they should also be made available under a similar license. For further information go to http://creativecommons.org/licenses/by-nc-sa/3.0/ For uses outside the scope of the license, contact Rajesh Naik at [email protected]

    Author: Rajesh NaikConsulting Partner

    QAI India Limited

    [email protected]@gmail.com

    +91 9845488767

    PowerPoint Template from SmileTemplates.com

  • 18 Rajesh Naik, 2010Released under Creative Commons Attribution-NonCommercial-ShareAlike 3.0 Unported License license

    Thank YouRajesh Naik

    Consulting PartnerQAI India Limited

    [email protected]

    [email protected]

    Mobile+91 9845488767

    Website

    www.rajeshnaik.com

    Also, have a look at the latest business novel:

    Aligning Ferret: How an Organization MeetsExtraordinary Challenges

    By Swapna Kishore & Rajesh Naik

    Website: http://www.postscript-impressions.com


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