Knowledge Management

For business continuity and market competition

Our visionOur conceptOur approachOur references

Of Knowledge Management

Understanding Knowledge…Knowledge as maturity?

18.1 – 18.4

During the Summer, the average temperature for Brussels is 18.1°C. Over the past decade, the average was18.4°C

The difference of 0.3°C cannot be explained statistically and may point to climate change

Unless we change our behavior, global warming may be at the origin of unseen catastrophes

Understanding Knowledge…Knowledge as objects?

Explicit KnowledgeTacit Knowledge

80-85% 15-20%

Understanding KM… Knowledge as flow?

Objects

Conversation

People

6

Understanding KM…Many definitions

“KM is the process through which organizations generate value from their Intellectual and

Knowledge-based assets”

“KM is the discipline that brings rigor to managing the Intellectual assets of an

organization in order to achieve superior performance”

Understanding KM…The SECI Model

Tacit

Tacit Explicit

SocializationTeam workCoachingMentoring

OrganizationClassificationCombination

ExternalizationCapture

Diffusion

LearningUnderstandingCommunicationInternalization

The Knowledge-Creating Company, Nonaka and Takeuchi, 1995

Explicit

Why do you need KM ?

• Lots of information, produced and received very hard to manage

• Workers are leaving the company, organisation how to assure business continuity

I.R.I.S. proposes a pragmatic approach

Our concept

What ?•Processes•Resources•Culture

Why ?•Business continuity•Efficiency•Quality•Long termHow ?

•Knowledge sharing•Collaboration•Innovation•Expertise location•Organizational learning•Security

Our concept

InformationStructured and

unstructured data,External and internal data,

Classification

OrganisationKnowledge Center,Knowledge Workers

ICT ToolsFederated search, Technological Watch, SDI, ECM, Collaboration, Social Media, Wiki, Thematical files, Expert locator, …

11

Our approach

Preliminary analysis

ArchitectureFramework

Project 3

Project 2

Project 1

KM Programme

Evaluation of opportunities

I.R.I.S. proposes a pragmatic approach

Our Approach• Opportunity Evaluation

– Evaluate if KM would benefit the business (contribute to the objectives) and should receive closer examination

• Preliminary Analysis– Analyze the current situation, understand priorities and constraints,

determine the relevance & cost-effectiveness of KM for the organization

• Architecture– Model the proposed system, select (software) technologies, verify

feasibility, determine standards, document use cases, identify and document projects

• Programme Management– Design, build, and implement KM solutions, manage budget, ensure

ongoing consistency with/between projects, KM Support Office

13

(P)eople

(P)rocesses (T)echnology

(O)rganization

• Personal motivation • Recognition programme• Change readiness• Discipline• Incentives

• ECM Platform• Performance• Other IT requirements:

maintainability, portability, reliability, scalability

• Capturing• Publishing

• Centralized/Distributed• ECM/KM Support Office• Principles & Policies

• Business/Core processes• Capture best practices• Embed ECM/KM in processes

Our approach

Always linked to (B)usiness outcomes!

Leavitt’s Diamond and KM

14

CarMeuseTimeline

15

Selected References AXA Belgium

Business case, project prioritization, and suggested programme setup for KM initiatives in support of Retail Insurance operations

CTA (Centre for Agricultural & Rural Cooperation, NL)Design, and implementation of a SharePoint intranet to manage procedures, project deliverables, policy documents, contacts, and other knowledge sources, use of collaborative workspaces, portal for external (partner) access

KNPC (Kuwait National Petroleum Corporation)Business case, deployment strategy, and programmeset-up for the implementation of an ECM/KM infrastructure in support of KNPC Operations, especially Safety, Health, and Insurance

Luxembourg ParliamentStudy, design, and implementation of a KM portal, in support of the parliament’s work sessions, on an IBM Websphere& Lotus Domino infrastructure

Visit us on

www.iriscorporate.com/irislink2011 All PPTs and Brochures are available online

Thank You!