knowledge management
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KNOWLEDGEKNOWLEDGE MANAGEMENTMANAGEMENT
For Capacity Building, Continuous Learning and Change Management
Dr. N. Sai Bhaskar Reddy, CEO, GEO http://e-geo.org
nowledge is a mix of experiences, values, information and insights that originates
and is applied in the minds of people. KNOWLEDGE MANAGEMENT is the
systematic process of finding, selecting, organizing, distilling and presenting information
in a way that improves an employee's comprehension in a specific area of interest.
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rganizational asset - Knowledge management turns knowledge into an
organizational asset that can be used by a broader set of individuals. Knowledge
management helps an organization to gain insight and understanding from its own
experience. Specific knowledge management activities help focus the organization on
acquiring, storing and utilizing knowledge for such things as problem solving, dynamic
learning, strategic planning and decision making.
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Knowledge can be captured as information in data bases, books and reports, guidelines,
visual aids and other means.
ffective knowledge management can
help in fighting rural poverty; sharing
our knowledge with others will multiply its
impact.
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Effective knowledge management helps in
better delivery of services to various
stakeholders in the following Capacity
Building areas.
TRAINING
SENSITIZATION & AWARENESS
IMPARTING SKILLS
FORMTION AND STRENGTHENING
COMMUNITY NETWORKS
FACILITATFACILITATIONION
RESEARCRESEARCHH
ACTIVITYACTIVITY
CAPACITYCAPACITYBUILDINGBUILDING
Discussion Paper K N O W L D E G E M A N A G E M E N T
IMPROVED COMMUNICATION
DEVELOPMENT OF ORGANISATIONS
INSTITUTION BUILDING
chieving Knowledge Management - Knowledge management involves identifying,
storing and sharing processes and can be achieved in many ways, ranging from
face-to-face communication to virtual conferences, from data sheets to whole
libraries. It means an organization choosing to manage knowledge depends on the type
of knowledge, its origins and its users.
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nowledge Management within ORGANISATION can be achieved through some of
these tools. KK Internet based Knowledge Sharing
Open distance learning
Online learning
Technology based learning
Video conferencing
E-groups. etc
* Information technology is one of the many tools that can be used for storing and
sharing knowledge.
ethods - The methods are formal and informal learning and training activities,
processes, and events via the use of all electronic media like Internet, intranet,
extranet, CD-ROM, video tape, DVD, TV, cell phones, personal organizers et cetera.
These tools are to achieve all types of Knowledge Sharing and communication.
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1. one to one
2. one to many
3. many to one
4. many to many
ctivities - Knowledge management: KM activities should respond to the demands of
people and provide relevant knowledge. Mechanisms such as knowledge-sharing
meetings, thematic groups, communities of practice, documents and data bases,
electronic networks, etc. should be used.
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Discussion Paper K N O W L D E G E M A N A G E M E N T
CT – Knowledge Management - The unit costs of computers, communications and
transactions are declining towards zero, and electronic transfer is proliferating.
Electronic databases, audio and video recordings, interactive tools and multimedia
presentations have become available to extend the techniques for capturing and
disseminating content.
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Knowledge Sharing - Model
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KnowledgeKnowledgemanagermanager
PresenPresentt
HelpHelpDeskDesk
Staff Clients
Relevantknowledge is
made availablejust-in-time
Relevant best
practice
Relevant bibliography
reference materials
Relevant polices, guidelines,
procedures,GO’sMost
frequently asked
questions
Case studies
Most frequently made mistakes
in the past
Relevant sector data
Training Material
Most knowledgeable gurus on key
issues
Best analytical tools
Past Past Sea of paper
Electronic Knowledge
Tacit Knowledge
Information isoften low
quality andhard to find