knowledge library
DESCRIPTION
TRANSCRIPT
Knowledge Library
Context
Role
Pre Sales/Sales
Advisor/Consultant
Architect
Engineer
IT Operations
Developers
Project/Program Managers
IT/Business Management
Enterprise Verticals
MarketingRoadmap
Value Proposition
SalesBenefits
Industry/Competition
Customer Training
Employee Training
Service Desk-SupportTechnical
Functional
Community of PracticeKnowledge Base Refresh
Peer Networking/Support
Prospective Client Client Type
OEM
Partner
Direct
Engineering
Action
Primary Action
Formal & InformalSearch
Adjacent Action
Content Management
Formal & Informal
Authoring/Publishing
Meta Data Tagging
Instructional Design [SCROM, ePub3, QTI etc]
Deriving Relevance & Usefullness from Crowd Sourced Content
360 Degree Status in Social Networking World
Stack Overflow
Shield From Unwanted Information - Beware of Filter Bubble
Derive Formal Content From Crowd Sourced Informal ContentHow do we Facilitate the Activity ? Practices & Professional Services
How do we enable it ?
Information/Knowledge Directory
Is it Possible ? To Organize Informal Content !!!
Keep in Dynamic ?
Less Structure Oriented - Example Like Twitter # Tags
Learner Management
Formal & Informal
Delivery (Online & Offline)
Web- Mobility
Blog(s)
Activity Streams
Micro Blogs
Chat (Text/Video)
Portal
White Papers
Release Notes
Product Overview
Web Delivery
Tutorial
Users Guide
Topical Search
Instructor Led
On Site
Video Conference
WebExIs Collaboration going to be embeded into WebEx
NextSteps- Landscape
File Formats [pdf, docs, ppts, epub, mp4 etc]
Tool Integration - [Place where Content is Stored, Publishing System etc]
Case Studies - CTE, CLN, Cisco Support Community, Lithium-TAC
Industry Research - ???
Content Syndication/Aggregation