knowledge is power. did you notice the o.j. verdict --- liars lose
TRANSCRIPT
Knowledge is
power
Did you notice the O.J. verdict ---liars lose
Conform your process to the patient,
not the patient to your needs.
Why am I doing this
What if ...
Too busy?Too many patients?
Too smart?Too important?
Too rich?GET SUED !
Get adviceGet consultation
Before you get in trouble
When the family worries and calls
let the secretary answer questions.
Save a minute - risk a suit
Why don't malpractice lawsuitsprevent
further malpractice lawsuits
How to lose:
Delay "prompt" record releases Alter records Poor medical-legal evaluation Improper discovery Rely on friends Refuse to settle if negligent
Mediocre or routine or thoughtless care
is unacceptable and malpracticewhen rendered by a professional
who is a member of a special profession.
It is understood thatnot every error by a physicianor other member of the teamautomatically is malpractice.
Damage control is good business and should be taken seriously.
Bad quality is expensive.
Fixing mistakes means repeat workand costs time and money.
Your patient has a right to expectquality care and extra time
when she is severely ill, worried,or having a problem
which needs your undivided attention
If there are four possible waysin which a procedure can go wrong,
a fifth way, unprepared for,will promptly develop.
AVOID MEDICAL MALPRACTICEDamage Control System 8 1997
Our thought patternsdetermine our behavior.
THINK QUALITY CARE
All the time
Are you committed to excellence;To do the best you can.
Take your time.Think about the problem.
Study if needed.
Can patients trust you?
Will you do the right thing?
You know what it is.
Do it.
A hospital is not a Holiday Inn.If you don't believe me, check the
rates.
Are you surprised ?
Every doctor owes more to medicine
than just using it to make a living.
Do you "care" about the patient ?
Treat your patientsas you would like to be treated.
Never stop learning
Enjoy something everyday
Always question authority
Nothing is as easy as it looks.
Everything takes longerthan you think.
Anything that can go wrongwill go wrong.
If anything simply cannot go wrong,
it will anyway.
Whenever you set out to do something,
something else must be done first.
Web site:http://www.DrRein.com
E mail to:[email protected]
The standard is quality
The standard is consideration
Standard means safe care is important
Prevent medical malpractice using theDamage Control with Zero Defects method
It is said regarding damage controland quality improvement:
"You do not have to do this.Survival is not compulsory."
Consider subliminal communication C
The tone and messagesyou send at crisis time
Patients are entitled to high quality.
Diagnosis and treatmentsshould meet
their individual requirements.
ABANDONMENTcauses fear and anger.
It is - not being therewhen you are needed most.
Needed is defined by the patient,not by medical standards.
Quality service requiresthat you meet the needs,
answer questions, stay longer,explain more, hear and listen,
empathize -- don't lecture.
Do these often.
Was the right thing doneat the right time in the right way,
by the right person,under the right circumstances,
and did it get the expected results?
It may not be as easy as it was the last time.
Would you practice the learning curve
on yourself?
Right as distinguished from wrongby your common sense,
and by patient needs at the time.
Were expectations unfulfilled?
EVERY complication is MAJORto the patient.
The big differencebetween major and minor surgery
depends on who has the knife.
Used your judgment, did you?
Good judgment requires all these.
Knowledge and its proper application.
Think for yourself.Question authority.
Keep learning.Trust and listen to the patient.
If there is a possibility of things going wrong,
the one that will cause damage will be the one to go wrong.
If there is a bad time for something to go wrong,
it will happen then.