Empowering Patients With mHealth

CASE STUDY

Zum Heilen is a pioneer in technology enabled solution in the healthcare sector providing mobile healthcare solution.The mobile application offers patient access to their doctor at the comfort of their home, whereby providers and patients engage together to improve health.

Their need:ZumHeilen required an IVR solution where the caller can dial in to know their required dosage against their sugar levels and in case the sugar levels are abnormal, a call gets initiated between the caller and his/her doctor.

This solution was aimed at providing a comfortable and clean health experience to patients without having an exposure to the dangers of a hospital visit, creating a concept where “less visits is more health”.

Cloud IVR

Knowlarity’s Solution:Knowlarity provided a virtual number to ZumHeilen with multiple IVR solution as per the requirement. Each IVR option was set on the basis of different sugar levels of different patients. Every patient has a unique ID number. As the patient calls at the virtual number & inputs his /her sugar levels, the IVR provides right information of the dosage for the particular patient, which is calculat-ed at the backend on the basis of his/her previous data. In cases where sugar value seemed to be critical, the patient is suggested to take advice from their doctor. This ensure easy and timely check on the patient's sugar level, hence saving him/her from the last minute happenings.

Success factor:Smart IVR can process millions of calls even at peak hours with call log details for future reference. Benefits of Smart IVR solutions is as follow:

- Cutsomize call flow as per the requirement - Be available 24/7 - Provide better patient experience - Integrate with any CRM or ERP

Smart IVR solution is helping ZumHeilen provide ser-vices to patients in remote areas as well. In future Zum-Heilen plans to directly connect the calls between pa-tient & the doctor for better and improvised patient experience.

To learn how you too can benefit from Virtual Ad Numbers, visit www.knowlarity.com/solutions/cloud-ivr/

To hear from us, give us a call on 1800-419-0333 oremail us at globalsales@knowlarity.com