know_can_do
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Closing the Learning-DoingGap in Your Organization. Dick RueTRANSCRIPT
© 2007 The Ken Blanchard Companies. All rights reserved. Do not duplicate.
Know-Can-Do: Closing the Learning-Doing Gap in Your OrganizationDick Ruhe
© 2007 The Ken Blanchard Companies. All rights reserved. Do not duplicate.
“You can accomplish more with a kind word and a gun, than with a kind word alone.”
© 2007 The Ken Blanchard Companies. All rights reserved. Do not duplicate.
“You can accomplish more with a kind word and a gun, than with a kind word alone.”
Dr. Al Capone
© 2007 The Ken Blanchard Companies. All rights reserved. Do not duplicate.
Today’s Agenda
• Book• Three Reasons• Call to Action
© 2007 The Ken Blanchard Companies. All rights reserved. Do not duplicate.
“A bunch of folks dress casual, go to an off-site meeting for two or
three days, beat themselves to death filling up flip charts —
© 2007 The Ken Blanchard Companies. All rights reserved. Do not duplicate.
“A bunch of folks dress casual, go to an off-site meeting for two or
three days, beat themselves to death filling up flip charts —
John RockGeneral Motors
and then go back to business as usual.”
© 2007 The Ken Blanchard Companies. All rights reserved. Do not duplicate.
Three Reasons Why People Don’t Use What They Learn
• Information Overload• Negative Filtering• Insufficient Practice
© 2007 The Ken Blanchard Companies. All rights reserved. Do not duplicate.
The Agony of Defeat
© 2007 The Ken Blanchard Companies. All rights reserved. Do not duplicate.
The Thrill of Victory The Agony of Defeat
© 2007 The Ken Blanchard Companies. All rights reserved. Do not duplicate.
The Cure for Information Overload
Spaced RepetitionTo master something, learners should focus on a few key concepts, repeat them over time, immerse themselves deeply in them, and expand on the ideas and skills.
© 2007 The Ken Blanchard Companies. All rights reserved. Do not duplicate.
Closing the Closing the Gap
© 2007 The Ken Blanchard Companies. All rights reserved. Do not duplicate.
Spaced RepetitionTo master something, learners should focus on a few key concepts, repeat them over time, immerse themselves deeply in them, and expand on the ideas and skills.Limit the number of focus areas/points where you intend to make a difference.
The Cure for Information Overload
© 2007 The Ken Blanchard Companies. All rights reserved. Do not duplicate.
An Open Mind
Instead of looking for what’s wrong in the new information, actively look for what’s right.
The Cure for Negative Filtering
© 2007 The Ken Blanchard Companies. All rights reserved. Do not duplicate.
Negative Filtering Issues1. See problems with new data2. Need more time to get ready3. Like aspects of the way it is now4. Don’t think it’s that urgent 5. Afraid they’ll make initial mistakes6. Don’t see rewards7. See risks or obstacles in the way8. Have too much to do already
© 2007 The Ken Blanchard Companies. All rights reserved. Do not duplicate.
Closing the Closing the Gap
© 2007 The Ken Blanchard Companies. All rights reserved. Do not duplicate.
An Open MindInstead of looking for what’s wrong in the new information, actively look for what’s right.As the message arrives, try to find the best, the most valid and valuable parts of it.
The Cure for Negative Filtering
© 2007 The Ken Blanchard Companies. All rights reserved. Do not duplicate.
Provide the Necessary StructureDoing what one has learned cannot be left to chance. There must be commitment to help people behave on their good intentions.
The Cure for Insufficient Practice
© 2007 The Ken Blanchard Companies. All rights reserved. Do not duplicate.
“Give someone a fish and they can eat today.”
© 2007 The Ken Blanchard Companies. All rights reserved. Do not duplicate.
“Teach someone to fish ...”
© 2007 The Ken Blanchard Companies. All rights reserved. Do not duplicate.
“Teach someone to fish and they can stay out all day in a boat drinking beer.”
© 2007 The Ken Blanchard Companies. All rights reserved. Do not duplicate.
Closing the Closing the Gap
© 2007 The Ken Blanchard Companies. All rights reserved. Do not duplicate.
Provide the Necessary StructureDoing what one has learned cannot be left to chance. There must be commitment to help people behave on their good intentions.It is easy to become disillusioned when trying something new; there has to be structure that provides both direction and support.
The Cure for Insufficient Practice
© 2007 The Ken Blanchard Companies. All rights reserved. Do not duplicate.
Where the rubber meets the road …Ideas alone have no value without sustained execution.
© 2007 The Ken Blanchard Companies. All rights reserved. Do not duplicate.
Where the rubber meets the road …Ideas alone have no value without sustained execution.
“Good intentions undelivered mean squat.”
Ken Blanchard
© 2007 The Ken Blanchard Companies. All rights reserved. Do not duplicate.
Power corrupts.
© 2007 The Ken Blanchard Companies. All rights reserved. Do not duplicate.
Power corrupts.Absolute power …
© 2007 The Ken Blanchard Companies. All rights reserved. Do not duplicate.
Power corrupts.Absolute power is
kind of neat.
© 2007 The Ken Blanchard Companies. All rights reserved. Do not duplicate.
Know-Can-Do: Closing the Learning-Doing Gap in Your OrganizationDick Ruhe