know more. do more. spend less. - oracle · oracle corporation assist companies to succeed •...

Know More. Do More. Spend Less.

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Bob Hroch

Business Development Director

Financial Services, EE & CIS

Oracle Corporation

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Oracle CorporationAssist companies to succeedAssist companies to succeed

• 13,500 Applications Customers

• Comprehensive E-Business Suite

• Serving Customers Across All Major Industries

• Supported in 30 Languages and 100 Countries

• Continuing Investment: over 6,000 Applications Engineers

• 13,500 Applications Customers

• Comprehensive E-Business Suite

• Serving Customers Across All Major Industries

• Supported in 30 Languages and 100 Countries

• Continuing Investment: over 6,000 Applications Engineers

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Who are my customers?

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Who are my customers?

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“Data Quality is a Business Issue”

� Virtually all enterprises are experiencing a significant amount of “pain” directly attributed to data quality issues.

� Significant amounts of wasted labor and lost productivity translate into direct financial losses to the business.

� Some enterprises that have measured the impact have found they are losing multiple millions of dollars each year as a result of poor data quality.

Source: T. Friedman Key Issues, K-20-9739

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Know MoreKnow More

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Why is it Hard to Know More?

Fragmented informationFragmented information

SiloSilo’’d business processesd business processes

Inaccurate information Inaccurate information

Inability to drillInability to drill--downdown

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All Information in One Place

� Oracle’s Unified Information Architecture– Only Oracle offers a single data model

Develop

Market

Sell

OrderPlanProcure

Make

Fulfill

Service

HR

Finance Projects

Maintain

Single Source of Truth

� Share key information assets across all systems

Analyze

Service

Collect

Ship

Contract

Opportunity

Customer Data HubCustomer Data Hub

Market

PlanOrder

Configure

Paths to a Single Source of Truth

E-Business Suite with integration to other apps

More graceful on-ramp to Oracle E-Business Suite

Full E-Business Suite right away

Best informationLowest cost

Customer Data Hub

Retain other apps.Benefit from single data model

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Valid Information

� Timely, accurate and relevant – Only possible with Oracle’s Information Architecture

� Profit and loss� Marketing leads� Sales forecast� Service requests� Contracts renewals� Orders processed� Headcount � On-time shipments

WheneverYou Need It!

DailyResultsDailyDaily

ResultsResultsShared

HierarchiesSharedShared

HierarchiesHierarchiesFlexible

SelectionFlexibleFlexible

SelectionSelection

PerformanceMeasures

PerformancePerformanceMeasuresMeasures

ReportsReportsReports GraphsGraphsGraphs Drill-AcrossDrillDrill--AcrossAcross

�

Know More

Oracle EOracle E--Business SuiteBusiness SuiteOther Suites TodayOther Suites Today

Unified InformationArchitecture

Fragmented OperationsDifficult to Consolidate

Develop

Market

Sell

OrderPlanProcure

Make

Fulfill

ServiceHR

Finance ProjectsMaintain

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Do MoreDo More

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Why is it Hard to Do More?

Incomplete automationIncomplete automation

Lack of integrated intelligenceLack of integrated intelligence

Changing business requirementsChanging business requirements

Difficult to leverage existing systems Difficult to leverage existing systems

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Complete Automation with Best-in-Class Functionality

� Architected as one system, yet modular

Develop

Market

Sell

OrderPlanProcure

Make

Fulfill

Service

HR

Finance Projects

Maintain

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Do More


Unified Informationand Action

Complex andDisconnected Processes

BusinessTransactions

BusinessBusinessTransactionsTransactions

Planning& ModelingPlanningPlanning

& Modeling& Modeling

Reporting& AnalysisReportingReporting& Analysis& Analysis

Global

EnterpriseInformation

MarketingCampaignMarketingMarketingCampaignCampaign

SalesLead

SalesSalesLeadLead

HumanResources

HumanHumanResourcesResources

FinancialsFinancialsFinancials ServiceServiceService

SupplyChain

SupplySupplyChainChain

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Spend LessSpend Less

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Why is it Hard to Spend Less?

Redundant IT operationsRedundant IT operations

Complex integration projectsComplex integration projects

Lengthy implementationsLengthy implementations

Expensive hardwareExpensive hardware

Costly software maintenance Costly software maintenance

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Simplify Global Operations But…You Have to Spend Less

Oracle Global Single InstanceOracle Global Single InstanceOther Suites TodayOther Suites Today

Architected forOne Global Data Center

Many Data CentersHigher Cost

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Better Information But…You Have to Spend Less


One Suite that Includes Intelligence

Complex, SeparateData Warehouse

$$Sales

Financials

Manufacturing

DataWarehouse

Transactional DBs

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Market

Sell

OrderPlanProcure

Make

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GlobalTransactions& SummaryInformation

GlobalTransactions& SummaryInformation

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Eliminate Integration But…You Have to Spend Less

Oracle EOracle E--Business SuiteBusiness SuiteTypical Environments TodayTypical Environments Today

One Architected SuiteMany Interface Points to Maintain

FinancialsFinancials HRHR

MarketingMarketing SalesSales

ServiceService

ContractsContracts

OrdersOrders

SupplySupplyChainChain

Develop

Market

Sell

OrderPlanProcure

Make

Fulfill

ServiceHR


GlobalEnterprise

Information

GlobalEnterprise

Information

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Faster Implementation But…You Have to Spend Less

~ 66% Less Time

~ 30-50% Lower Cost

Business Flow AcceleratorsBusiness Flow AcceleratorsOther Suites TodayOther Suites Today

Faster EngagementLowers Cost & Risk

Progress DependentUpon Costly Assistance

ConferenceConferenceRoom Pilot Room Pilot in 3 Monthsin 3 Months

3 Months3 Months……CustomizeCustomize

ConsultantsConsultantsOnOn--SiteSite

ConferenceConferenceRoom Pilot Room Pilot

on Day 1on Day 1

Day 1Day 1……ConfigureConfigure

ConsultantsConsultantsOnline and OnOnline and On--SiteSite

Financial Services:Financial Services:BankingBanking

What Customers are Saying…

“With Oracle we can clearly identify costs per product, service and customer. This allows us to make timely decisions to achieve the bank’s overall objectives.”

-- Franciso Sol Alarcon, Transactions & IT Director

“In-depth analysis of financial operations across the organization is now possible. We introduced a very efficient central financial platform with strong performance. Oracle’s solution enhanced our accounting processes, enabling us to meet our objectives in a timely manner.” -- Sidath N Wijeratne, SVP, IT

[With Oracle’s HR apps] we can now capture all employee information, which gives management

better data for performance evaluations and helps them do better career planning. The comprehensive reporting capabilities save time and allowus to integrate profiles, skill sets, and training with the payroll system.”

-- C. N. Ram, Head of IT

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What Customers are Achieving…� Reduced time for month-end close by over 50% � Accelerated nightly processing speed by 40%� Reduced time for month-end close by over 50% � Accelerated nightly processing speed by 40%

� Unified U.S. and French accounting systems and processes

� Reduced closing process time by 75%

� Unified U.S. and French accounting systems and processes

� Reduced closing process time by 75%France

� Eliminated payroll errors by 75%� Completes routine tasks up to 85% faster

with self-service

� Eliminated payroll errors by 75%� Completes routine tasks up to 85% faster

with self-service

� Increased sales in branch offices from 27% to 43% in six months

� Achieved 49% improvement in net profits



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A Few More Customers…

France

� Australia’s Oldest Financial Institution– $245 billion in assets, 8.2 million customers, 27,000 employees

� Live on 11i– Financials, Database, Consulting, Support– Consolidated 13 Gen. Ledgers to 1 for single view of operations– Reduced overall operations costs– With 11i upgrade, chose new out-of-the-box functionality vs. custom

solutions to reduce support costs and facilitate future upgrades– 1 million journals daily, 100+ interface feeds daily, 500+ FSO’s at

month-end, 6.5 million code combinations, 500 concurrent users– Produce information for users on a daily basis

“Moving to e-business models has enabled Westpac to deliver consistency of service at the cheapest cost in as many locations as our customers want to deal with us.” – Philiip Chronican, CFO

� Achieved 40% improvement on batch processing

� Reduced time for month-end close by over 60%

� Achieved 40% improvement on batch processing

� Reduced time for month-end close by over 60%

“…we need to be doing things faster and better…customer service is a high priority. Oracle HRMS enables us to achieve these goals while helping to improve employee satisfaction and reducing costs.“ -- Martin Hunt, HR Shared Services Director

� Leading UK retail and commercial financial services group– 2003 revenues of $32.6B; 71,600 employees– Provides comprehensive range of banking and financial services

through 3,468 branches in UK and overseas� Live on 11i

– HR, Self-Service HR, Payroll, iProcurement, Financials– Implemented with no customizations– 30% ROI in first 18 months, expected payback in under 6 years

� Reduced average recruitment cycle from 12 to 7 weeks� Eliminated payroll errors by 75%� Raised HR admin efficiency, cut time to perform tasks by 85%

� Reduced average recruitment cycle from 12 to 7 weeks� Eliminated payroll errors by 75%� Raised HR admin efficiency, cut time to perform tasks by 85%

� One of the largest financial services groups in the UK– Founded over 300 years ago and operates in 60 countries– Leading provider of coordinated global services to multinational

corporations and financial institutions in the World's financial centres� Live on 11i and 9iAS

– Internet Procurement, Applications Interconnect for SAP, Sales Analyzer, iStudio, Internet Directory, Message Broker, 9iAS

– Write a new product only once, in Java, and then deploy it on 9iAS (SON platform including built-in integration, an enterprise portal, wireless and mobile support)

– Quickly and economically deliver services to customers across the whole range of channels and Barclays products

� Integrate all customer channels with single architecture

� Shrink new product development time from 12 to 3 months

� Integrate all customer channels with single architecture

� Shrink new product development time from 12 to 3 months

� $1B+ leading global financial firm known for innovation – One of soundest financial institutions worldwide with 10,000+ employees– Serves more than 4 million corporate and individual clients– Focuses on customer service

� Live on 11i Financials– World’s largest implementation of Oracle General Ledger– Import and post 11.42 million journal entries per hour with CPU usage of

about 90%– Extract 500 million balances in 48 minutes (including merge of 26

dimension values)– Extract a 200 GByte table from a complex input structure of 500 GByte

size in less than 60 minutes

� Perform a period open for 500M balances in 11 hours

� Generate daily balance sheet in 23 minutes (for 500M balances)

� Perform a period open for 500M balances in 11 hours

� Generate daily balance sheet in 23 minutes (for 500M balances)

� One of Saudi Arabia’s 3 leading retail banks, based in Riyadh – 378 Branches with a network of 1,300 ATMs

� Live on 11i– Marketing, Telesales, TeleService, Interaction Center, Incentive

Compensation, Funds Transfer Pricing, Budgeting and Planning, Performance Analyzer, Financials, Daily Business Intelligence

– Segments customers to analyze banking patterns based on variables such as income, age, and gender

– Tracks the effectiveness of marketing campaigns and links sales and service directly to payroll to ensure proper incentive compensation





“Oracle applications empower us to link our planning processes with day-to-day performance metrics to drive the creation of products that meet our customer's distinct needs. This capability has been instrumental to our continued success in Saudi Arabia's increasingly deregulated banking climate.” -- Saeed Al Ghamdi, General Manager, Retail Banking

Al Rajhi Banking & Investment Corp.Al Rajhi Banking & Investment Corp.

� South Korea’s third largest insurance company– Covers marine, aviation, building, machinery, title, and worker comp– 44 branches across South Korea

� Live on 11i– TeleSales, TeleService, Interaction Center (Scripting, Adv Inbound,

Adv Outbound), Marketing, E-Business Intelligence, RAC– Provides agents with a single, integrated customer view for cross- /

up-selling

� Increased monthly policy sales by KRW3B (US$2.5M)

� Reduced call center operating costs by 40% with web-based, integrated CRM

� Increased monthly policy sales by KRW3B (US$2.5M)

� Reduced call center operating costs by 40% with web-based, integrated CRM

“With Oracle's CRM solution and RAC we can give customers reliable, individualized services and products. We now conduct one-on-one target marketing, making the center not just a service tool, but a strategic tool to increase market share and profits while cutting operating costs.

-- Myung-Wook Ahn, Director of Customer Call Center

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Meet Financial Services Requirements

� Reduced administration costs 50% for personnel

� Reduced paper purchasing requests by 50%

� Reduced the time to close the financial data by 40%

� Foresee expenses decreasing for buying indirect materials by 20%

Oracle Products

FinancialsHRMSPayrollPurchasing

UniCredito Italiano is the largest banking group in Italy in terms of market capitalization and in Europe it is one of the top 5 European banks in terms of efficiency and profitability

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Benefits

� A single access to information

� A single source of information

� The most up to date information

� A system for performance measurement

� A cross-view of operations

The Only Business Applications Built on a Unified Information Architecture

Q U E S T I O N SQ U E S T I O N SA N S W E R SA N S W E R S

Know More. Do More. Spend Less.

know more. do more. spend less. - oracle · oracle corporation assist companies to succeed •...

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