know it
TRANSCRIPT
a p l a c e f o r e v e r y t h i n g
www.knowit.org.uk
What ever happened to the IT Handbook?
Mike Veitch
UK Circuit Riders Conference 9th June 2009
a p l a c e f o r e v e r y t h i n g
www.knowit.org.uk
Is the following situation familiar?
a p l a c e f o r e v e r y t h i n g
www.knowit.org.uk
A typical call starts
Can you help? I can't connect to the internet this morning.
a p l a c e f o r e v e r y t h i n g
www.knowit.org.uk
Absolutely correct, but will it work?
Ok. It'll take a couple of minutes to fix this. All I need from you is the router password
a p l a c e f o r e v e r y t h i n g
www.knowit.org.uk
What's a router? I didn't even know it had a password.
Probably not then?
a p l a c e f o r e v e r y t h i n g
www.knowit.org.uk
Thus begins a typical morning
Frustrating, isn’t it?
a p l a c e f o r e v e r y t h i n g
www.knowit.org.uk
Can this be sorted?
a p l a c e f o r e v e r y t h i n g
www.knowit.org.uk
The solution must be
Not so much a big idea, rather a small idea.
a p l a c e f o r e v e r y t h i n g
www.knowit.org.uk
Simple to use
little or no ICT skill or knowledge required
The solution must be
a p l a c e f o r e v e r y t h i n g
www.knowit.org.uk
Simple to use
Accessible
Can anyone use this product?
The solution must be
a p l a c e f o r e v e r y t h i n g
www.knowit.org.uk
Paper based
Simple to use
Accessible
A4 paper and a pen or pencil is all you need.
The solution must be
a p l a c e f o r e v e r y t h i n g
www.knowit.org.uk
Paper based
Supported
Simple to use
Accessible
The users will be able to contribute
The solution must be
a p l a c e f o r e v e r y t h i n g
www.knowit.org.uk
Paper based
Supported
Simple to use
Accessible
Low cost
It is not free but is distributed at cost
The solution must be
a p l a c e f o r e v e r y t h i n g
www.knowit.org.uk
Low cost
Paper based
Supported
Must be simple
AccessibleIt may just
work
Maybe this will be a solution
a p l a c e f o r e v e r y t h i n g
www.knowit.org.uk
A product for larger organisations
a p l a c e f o r e v e r y t h i n g
www.knowit.org.uk
5 – 25 Staff
Most voluntary organisations are in this group
a p l a c e f o r e v e r y t h i n g
www.knowit.org.uk
ITWEknowa place for everything
5 – 25 Staff
A product for larger organisations
a p l a c e f o r e v e r y t h i n g
www.knowit.org.uk
ITWEknowa place for everything
5 – 25 Staff
More than one individual responsible for information
a p l a c e f o r e v e r y t h i n g
www.knowit.org.uk
ITWEknowa place for everything
5 – 25 Staff
Server
More than likely to have a server
a p l a c e f o r e v e r y t h i n g
www.knowit.org.uk
ITWEknowa place for everything
5 – 25 Staff
Server
Internal email
Using exchange or similar product
a p l a c e f o r e v e r y t h i n g
www.knowit.org.uk
ITWEknowa place for everything
5 – 25 Staff
Server
Internal email
Accidental Techie
Likely to have someone who acts as a systems administrator
a p l a c e f o r e v e r y t h i n g
www.knowit.org.uk
ITWEknowa place for everything
5 – 25 Staff
Server
Internal email
Accidental Techie
Support company
Relies on external support
a p l a c e f o r e v e r y t h i n g
www.knowit.org.uk
ITWEknowa place for everything
Larger organisations
supported
a p l a c e f o r e v e r y t h i n g
www.knowit.org.uk
Small or micro organisation
a p l a c e f o r e v e r y t h i n g
www.knowit.org.uk
Fewer than 5 Staff
Could be only one or run by volunteers
a p l a c e f o r e v e r y t h i n g
www.knowit.org.uk
ITMYknowa place for everything
Fewer than 5 Staff
A product for the small organisation
a p l a c e f o r e v e r y t h i n g
www.knowit.org.uk
ITMYknowa place for everything
Fewer than 5 Staff
Maintained by an individual
a p l a c e f o r e v e r y t h i n g
www.knowit.org.uk
ITMYknowa place for everything
Fewer than 5 Staff
Peer-to-peer
May be using Networked storage and printing
a p l a c e f o r e v e r y t h i n g
www.knowit.org.uk
ITMYknowa place for everything
Fewer than 5 Staff
Peer-to-peer
Webmail
Might use POP3/SMTP or similar
a p l a c e f o r e v e r y t h i n g
www.knowit.org.uk
ITMYknowa place for everything
Fewer than 5 Staff
Peer-to-peer
Webmail
Few skills
No person with IT management skills
a p l a c e f o r e v e r y t h i n g
www.knowit.org.uk
ITMYknowa place for everything
Fewer than 5 Staff
Peer-to-peer
Webmail
Few skills
No support
No formal access to external support
a p l a c e f o r e v e r y t h i n g
www.knowit.org.uk
ITMYknowa place for everything
Micro organisations
unsupported
a p l a c e f o r e v e r y t h i n g
www.knowit.org.uk
ITMYknowa place for everything
ITWEknowa place for everything
Larger organisations
supported
Micro organisations
unsupported
a p l a c e f o r e v e r y t h i n g
www.knowit.org.uk
So how does it work?
a p l a c e f o r e v e r y t h i n g
www.knowit.org.uk
Larger organisation
a p l a c e f o r e v e r y t h i n g
www.knowit.org.uk
Larger organisation
support vendor
a p l a c e f o r e v e r y t h i n g
www.knowit.org.uk
Larger organisation
support vendor
a p l a c e f o r e v e r y t h i n g
www.knowit.org.uk
Larger organisation
support vendor
ITWEknowa place for everything
the helpful helpdesk
a community interest company
a p l a c e f o r e v e r y t h i n g
www.knowit.org.uk
Larger organisation
a p l a c e f o r e v e r y t h i n g
www.knowit.org.uk
Larger organisation
knowIT.org.uk
a p l a c e f o r e v e r y t h i n g
www.knowit.org.uk
Larger organisation
knowIT.org.uk
a p l a c e f o r e v e r y t h i n g
www.knowit.org.uk
ITWEknowa place for everything
Larger organisation
knowIT.org.uk
a p l a c e f o r e v e r y t h i n g
www.knowit.org.uk
ITWEknowa place for everything
Larger organisation
support vendor knowIT.org.uk
ITWEknowa place for everything
the helpful helpdesk
a community interest company
a p l a c e f o r e v e r y t h i n g
www.knowit.org.uk
Small organisation
a p l a c e f o r e v e r y t h i n g
www.knowit.org.uk
Small organisation
a p l a c e f o r e v e r y t h i n g
www.knowit.org.uk
Small organisation
knowIT.org.uk
a p l a c e f o r e v e r y t h i n g
www.knowit.org.uk
Small organisation
knowIT.org.uk
a p l a c e f o r e v e r y t h i n g
www.knowit.org.uk
Small organisation
knowIT.org.uk
ITMYknowa place for everything
a p l a c e f o r e v e r y t h i n g
www.knowit.org.uk
Who can use knowIT?
a p l a c e f o r e v e r y t h i n g
www.knowit.org.uk
VCO and charities
Who can use knowIT?
Not for profit organisations in the Third Sector
a p l a c e f o r e v e r y t h i n g
www.knowit.org.uk
VCO and charities
Circuit Riders Who can use knowIT?
ICT staff or volunteers offering support to the sector
a p l a c e f o r e v e r y t h i n g
www.knowit.org.uk
Individuals
VCO and charities
Circuit Riders Who can use knowIT?
Personal use (non – commercial)
a p l a c e f o r e v e r y t h i n g
www.knowit.org.uk
Individuals
ICT support vendors
VCO and charities
Circuit Riders Who can use knowIT?
Commercial support companies supplying the sector
a p l a c e f o r e v e r y t h i n g
www.knowit.org.uk
Individuals
ICT support vendors
VCO and charities
Circuit Riders
Social Enterprises
Who can use knowIT?
Trading businesses with a social purpose
a p l a c e f o r e v e r y t h i n g
www.knowit.org.uk
Individuals
ICT support vendors
VCO and charities
Circuit Riders
Social Enterprises
Have we missed
anyone?
That should be enough users to start with
a p l a c e f o r e v e r y t h i n g
www.knowit.org.uk
Support Companies
ICT Volunteers
Internet resources
Circuit ridersGetting support
Commercial support companies supplying the sector
a p l a c e f o r e v e r y t h i n g
www.knowit.org.uk
So what do we do next?
a p l a c e f o r e v e r y t h i n g
www.knowit.org.uk
So what do we do next?
Distribute samples
There are copies of the IT Handbook V0.8 available
a p l a c e f o r e v e r y t h i n g
www.knowit.org.uk
So what do we do next?
Distribute samples
Sign up test users
If you wish to join the test then please sign up
a p l a c e f o r e v e r y t h i n g
www.knowit.org.uk
So what do we do next?
Continue work on V0.9
Distribute samples
Sign up test users
This is the final design and layout version
a p l a c e f o r e v e r y t h i n g
www.knowit.org.uk
So what do we do next?
Continue work on V0.9
Recruit a sponsor
Distribute samples
Sign up test users
The minimise the cost to the user – a sponsor would help
a p l a c e f o r e v e r y t h i n g
www.knowit.org.uk
Better get on with then
Continue work on V0.9
Recruit a sponsor
Distribute samples
Sign up test users
a p l a c e f o r e v e r y t h i n g
www.knowit.org.uk
Thank you for paying
attention
Mike Veitch