k.mendibil / rpd'01 center for strategic manufacturing
TRANSCRIPT
K.Mendibil / RPD’01
Center for Strategic Manufacturing
Measuring and Managing Team Performance Measuring and Managing Team Performance in Business Process Environmentsin Business Process Environments
PhD researcher: Kepa Mendibil TelleriaPhD researcher: Kepa Mendibil Telleria
Supervisor: Dr Jillian MacBrydeSupervisor: Dr Jillian MacBryde
30 January 2001
K.Mendibil / RPD’01
Center for Strategic Manufacturing
➲ Research area & backgroundResearch area & background
➲ Research ObjectivesResearch Objectives
➲ Research MethodologyResearch Methodology
➲ ContributionContribution
ContentsContents
K.Mendibil / RPD’01
Center for Strategic Manufacturing
Center for Strategic Manufacturing
➲ For the last 12 months research was conducted as part of an EPSRC For the last 12 months research was conducted as part of an EPSRC
programmeprogramme
Research area & backgroundResearch area & background
K.Mendibil / RPD’01
Center for Strategic Manufacturing
➲ ‘ ‘A team concept is central to the development of process-based A team concept is central to the development of process-based
management and it is one of the few means by which large management and it is one of the few means by which large
business processes can be integrated ‘ (Armistead et al)business processes can be integrated ‘ (Armistead et al)
£
£
SMWGSMWG
order in
product out
Cellular manufacturingCellular manufacturing
Business process teamsBusiness process teams
team purposeteam purpose1+1=3
creativity & innovationcreativity & innovation
achieve objectivesachieve objectivescontinuous learning/improvementcontinuous learning/improvement
employee satisfactionemployee satisfaction
➲ Highly motivated, creative and innovative teams driving Highly motivated, creative and innovative teams driving
continuous improvement offer the flexibility and potential to continuous improvement offer the flexibility and potential to
successfully achieve customer requirements and gain competitive successfully achieve customer requirements and gain competitive
advantageadvantage
Research area & backgroundResearch area & background
K.Mendibil / RPD’01
Center for Strategic Manufacturing
FUNCTIONSFUNCTIONS
Manage processes
Support processes
PR
OC
ES
SE
SP
RO
CE
SS
ES
Operate processes
PROBLEMS:PROBLEMS:• Business Process objectives are Business Process objectives are not aligned with company’s strategynot aligned with company’s strategy
• Conflicts between departmental and Conflicts between departmental and processes managersprocesses managers
• Employee performance measurementEmployee performance measurementis not aligned with process performance is not aligned with process performance and organisational objectivesand organisational objectives
• Employees have a lack of the company’s Employees have a lack of the company’s vision worsening of employee vision worsening of employee participation participation
• Lack of understanding on how to Lack of understanding on how to measure team performancemeasure team performance
Research area & backgroundResearch area & background
K.Mendibil / RPD’01
Center for Strategic Manufacturing
Research objectivesResearch objectives
➲ To identify critical elements affecting the performance of teams based To identify critical elements affecting the performance of teams based
on business processeson business processes
➲ To research and develop an integrated framework that includes a set of To research and develop an integrated framework that includes a set of
tools and techniques for assessing the management of teamstools and techniques for assessing the management of teams
➲ Assess the socio-economic impact of such an approach in the Assess the socio-economic impact of such an approach in the
performance of organisationsperformance of organisations
K.Mendibil / RPD’01
Center for Strategic Manufacturing
Research methodologyResearch methodology
‘ ‘To identify critical elements affecting the performance of a team’To identify critical elements affecting the performance of a team’
➲ Literature review: identify factors affecting team performance and their Literature review: identify factors affecting team performance and their
interrelationship interrelationship
➲ Company visits/interviews to identify organisational needs and factors Company visits/interviews to identify organisational needs and factors
that permit and constraint the development of effective team performance that permit and constraint the development of effective team performance
management systems management systems
➲ Analysis of ‘best practice’ companiesAnalysis of ‘best practice’ companies
K.Mendibil / RPD’01
Center for Strategic Manufacturing
‘‘To research and develop an integrated framework that includes a set of To research and develop an integrated framework that includes a set of
tools and techniques for assessing the management of teams’tools and techniques for assessing the management of teams’
➲ Literature review: compare and analyse pros and cons of current Literature review: compare and analyse pros and cons of current
frameworksframeworks
➲ Company visits to identify the requirements to meet by such a Company visits to identify the requirements to meet by such a
frameworkframework
Research methodologyResearch methodology
K.Mendibil / RPD’01
Center for Strategic Manufacturing
‘‘Assess the socio-economic impact of such an approach in the Assess the socio-economic impact of such an approach in the
performance of organisations’performance of organisations’
➲ 1-2 case studies to test and validate the functionality and practical 1-2 case studies to test and validate the functionality and practical
contribution of the framework (in-depth case study at Highland Spring)contribution of the framework (in-depth case study at Highland Spring)
➲ Questionnaires to validate the framework using a bigger sample of Questionnaires to validate the framework using a bigger sample of
organisationsorganisations
Research methodologyResearch methodology
K.Mendibil / RPD’01
Center for Strategic Manufacturing
InputInput OutputOutput
Process PerformanceProcess PerformanceMeasuresMeasures
Teaming PerformanceTeaming PerformanceMeasuresMeasures
Give direction, training, supportGive direction, training, support
Provide resourcesProvide resources
Balance team roles, effective leadershipBalance team roles, effective leadership
Reward & recognitionReward & recognition
Team Performance measurementTeam Performance measurement
Team ManagementTeam ManagementMeasuresMeasures
K.Mendibil / RPD’01
Center for Strategic Manufacturing
Team management frameworkTeam management framework
Business processBusiness process
InputInput OutputOutput
Process Performance measuresProcess Performance measures
Team management measuresTeam management measures
‘Setting the right environment to ensure that the Setting the right environment to ensure that the team and the process perform as expected’team and the process perform as expected’
autonomyautonomy
genericgeneric
specificspecificshort termshort term
long termlong term
Teaming Performance measuresTeaming Performance measures
How processHow process
How processHow process
How processHow process
Company Company StrategyStrategy
K.Mendibil / RPD’01
Center for Strategic Manufacturing
(1) What do we want the process to do?(1) What do we want the process to do?(2) What does the team need to do?(2) What does the team need to do?
-Attitudes, behaviour-Attitudes, behaviour-Skills, competencies-Skills, competencies
(3) What is currently the team doing?(3) What is currently the team doing? How does this affect process performance?How does this affect process performance?(4) How to measure them(4) How to measure them
Team management frameworkTeam management frameworkBusiness processBusiness process
InputInput OutputOutput
Process Performance measuresProcess Performance measures
autonomyautonomy
genericgeneric
specificspecificshort termshort term
long termlong term
Teaming Performance measuresTeaming Performance measures
How processHow process
Teaming Performance measuresTeaming Performance measures
Team management measuresTeam management measures
Business ProcessBusiness Process
Process performance measuresProcess performance measures
K.Mendibil / RPD’01
Center for Strategic Manufacturing
(1) What do we want the process to do?(1) What do we want the process to do?(2) What does company need to do?(2) What does company need to do?
-Provide resources (e.g. -Provide resources (e.g. technology)technology)
-Internal/external benchmark-Internal/external benchmark-Training-Training
(3) What is currently the company doing? (3) What is currently the company doing? How does this affect process performance?How does this affect process performance?(4) How to measure them(4) How to measure them
Team management frameworkTeam management framework
Business processBusiness process
InputInput OutputOutput
Process Performance measuresProcess Performance measures
Team management measuresTeam management measures
‘Setting the right environment to ensure that the Setting the right environment to ensure that the team and the process perform as expected’team and the process perform as expected’
How processHow process
Teaming Performance measuresTeaming Performance measures
Team management measuresTeam management measures
Business ProcessBusiness Process
Process performance measuresProcess performance measures
K.Mendibil / RPD’01
Center for Strategic Manufacturing
(1) How do we want the team to behave?(1) How do we want the team to behave?(2) What does organisation need to do?(2) What does organisation need to do?
-Give direction, empower-Give direction, empower-Educate, training-Educate, training-Motivate, Reward-Motivate, Reward
(3) What is currently the company doing? (3) What is currently the company doing? How does this affect the team performance?How does this affect the team performance?(4) How to measure them(4) How to measure them
Team management frameworkTeam management framework
Team management measuresTeam management measures
‘Setting the right environment to ensure that the Setting the right environment to ensure that the team and the process perform as expected’team and the process perform as expected’
autonomyautonomy
genericgeneric
specificspecificshort termshort term
long termlong term
Teaming Performance measuresTeaming Performance measures
How processHow process
Teaming Performance measuresTeaming Performance measures
Team management measuresTeam management measures
Business ProcessBusiness Process
Process performance measuresProcess performance measures
K.Mendibil / RPD’01
Center for Strategic Manufacturing
ContributionContribution
➲ To further develop the understanding of the implications of BPR into To further develop the understanding of the implications of BPR into
team performance measurement and managementteam performance measurement and management
➲ The development of a practical tool will facilitate organisations to assess The development of a practical tool will facilitate organisations to assess
and manage their teams in a way that maximises their contribution and manage their teams in a way that maximises their contribution
towards the success of the companytowards the success of the company
➲ The validation of this framework will demonstrate its usefulness and The validation of this framework will demonstrate its usefulness and
practicalitypracticality
➲ To identify and define areas for future research To identify and define areas for future research