KM WorkshopKM WorkshopDec. 9, 2005Dec. 9, 2005

Group BGroup B

RakeshRakeshRetnoRetno

JJJJUmarUmarLanlanLanlan

Facilitator: Praba NairFacilitator: Praba Nair

How do we position KM?How do we position KM?

Tool for survivalTool for survival Tool for improvement of:Tool for improvement of:

– systemsystem– proceduresprocedures– peoplepeople

Tool for integrating all productivity (create synergy)Tool for integrating all productivity (create synergy) Tool for reducing cycle time/delayTool for reducing cycle time/delay Mindset change Mindset change

How do you ensure successful How do you ensure successful execution of KM?execution of KM?

Top management Top management commitmentcommitment

Employees’ commitmentEmployees’ commitment Clear understanding for Clear understanding for

KM in the organizationKM in the organization Benefits of KM (What’s in it Benefits of KM (What’s in it

for me?)for me?) Do a gap analysis of the Do a gap analysis of the

above determinantsabove determinants Motivate the adoption of Motivate the adoption of

KM (e.g. incentives, KM (e.g. incentives, recognition, awards, recognition, awards, grants)grants)

DeterminantDeterminant Where are we Where are we now?now?

Where should Where should we be?we be?

StrategyStrategy

PeoplePeople

LeadershipLeadership

TechnologyTechnology

ProcessProcess

What are the instruments for What are the instruments for monitoring KM?monitoring KM?

INITIATION

KM Readiness Assessment

Baldrige/NQA Assessment

EXPANSION

Qualitative Measures (e.g. Best Practices/ Lessons

Learned/After Action

Review/ Reports

CONTROL & SUPPORT

Quantitative Output

Measures (e.g. no. of

Best Practices, no.

of hits, participation rate, no. of

COPs)

MATURITY

Balanced Scorecard

Intellectual Capital

Outcome Measures

Next Steps – NPO LevelNext Steps – NPO Level

India – prepare a complete report about learning on KM India – prepare a complete report about learning on KM and share with colleagues; conduct training on KM for and share with colleagues; conduct training on KM for SMEsSMEs

Indonesia – prepare report; plan for next year incorporating Indonesia – prepare report; plan for next year incorporating KM; conduct FGD at the university and training program on KM; conduct FGD at the university and training program on KMKM

Thailand – share experience to network in Thailand using Thailand – share experience to network in Thailand using Blogg to Blogg communication; trainers training on how to Blogg to Blogg communication; trainers training on how to be more passionate in aligning KM with the organization be more passionate in aligning KM with the organization mission and vision mission and vision

Philippines – strengthen the KM network to build on Philippines – strengthen the KM network to build on capability in KM implementation and measurementcapability in KM implementation and measurement

Next Steps – APO LevelNext Steps – APO Level

Come up with a special working group with Come up with a special working group with permanent reps from each NPO to work on KM to permanent reps from each NPO to work on KM to ensure the follow-thru of what we have started ensure the follow-thru of what we have started here.here.

This group can implement the agreed upon This group can implement the agreed upon framework and meet on a regular basis to share framework and meet on a regular basis to share their progress, best practices and lessons learnedtheir progress, best practices and lessons learned

Suggested venues: 1Suggested venues: 1stst: Singapore; 2: Singapore; 2ndnd Manila;3 Manila;3rdrd Bangkok; 4Bangkok; 4thth New Delhi New Delhi