km middle east 2012 - girard presentation
DESCRIPTION
John Girard's presentation to KM MIddle East 2012TRANSCRIPT
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John P. Girard, Ph.D.
www.sscs.ae
Empowering Knowledge Workers in the Arab World
(by creating a Knowledge Environment)
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Empowering Knowledge Workers in the Arab World © 2012, John P. Girard, Ph.D.
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Knowledge Sharing – Nothing New?
Knowledge Management is the
creation, transfer, and exchange of
organizational knowledge to achieve
a [competitive] advantage.
Empowering Knowledge Workers in the Arab World © 2012, John P. Girard, Ph.D.
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KM Middle East 2011: The TLC of KM
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Empowering Knowledge Workers in the Arab World © 2012, John P. Girard, Ph.D.
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Putting our Task in Context
Empowering Knowledge Workers in the Arab World © 2012, John P. Girard, Ph.D.
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Drucker on Knowledge Workers
“Every knowledge worker in modern organization is an "executive" if, by virtue of his position or knowledge, he is responsible for a contribution that materially affects the capacity of the organization to perform and to obtain results.” Source: The Effective Executive – 1966 “Finally, these new industries differ from the traditional 'modern' industry in that they will employ predominantly knowledge workers rather than manual workers.” Source: The Age of Discontinuity – 1969 “. . . the center of gravity of the work force is shifting from the manual worker to the knowledge worker.” Source: Management - 1973
Empowering Knowledge Workers in the Arab World © 2012, John P. Girard, Ph.D.
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Putting our Task in Context
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Empowering Knowledge Workers in the Arab World © 2012, John P. Girard, Ph.D.
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Empowering Knowledge Workers
Chapter 8: Productivity Through People
1982
Empowering Knowledge Workers in the Arab World © 2012, John P. Girard, Ph.D.
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Putting our Task in Context
Empowering Knowledge Workers in the Arab World © 2012, John P. Girard, Ph.D.
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Hofstede: Cultural Dimensions
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Empowering Knowledge Workers in the Arab World © 2012, John P. Girard, Ph.D.
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Putting our Task in Context
Arab Knowledge Report
Empowering Knowledge Workers in the Arab World © 2012, John P. Girard, Ph.D.
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www.mbrfoundation.ae/English/pages/AKR2009.aspx www.mbrfoundation.ae/Arabic/pages/AKR2009.aspx
Macro Level Goals
Empowering Knowledge Workers in the Arab World © 2012, John P. Girard, Ph.D.
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“Chief among the reasons for the current Arab interest in establishing the knowledge society is the desire not to miss out on the anticipated effects of the knowledge revolution and to be alert to the roles it plays in generating progress, whether on the political, economic, or social level”
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Key Concepts
Empowering Knowledge Workers in the Arab World © 2012, John P. Girard, Ph.D.
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Chapter 4: Information and communications technologies in the Arab countries: The pillars and tools of knowledge
Chapter 5: Arab performance in research and innovation
Chapter 6: Building the knowledge society in the Arab world: A vision and a plan
Empowering Knowledge Workers in the Arab World © 2012, John P. Girard, Ph.D.
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We must consider the Arab View
Empowering Knowledge Workers in the Arab World © 2012, John P. Girard, Ph.D.
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Learn lessons from others
to avoid repeating their
errors.
Empowering Knowledge Workers in the Arab World © 2012, John P. Girard, Ph.D.
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We must consider the Arab View
Empowering Knowledge Workers in the Arab World © 2012, John P. Girard, Ph.D.
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Putting our Task in Context
More questions than answers!
A little TLC goes a long way!
Empowering Knowledge Workers in the Arab World © 2012, John P. Girard, Ph.D.
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Leadership
•Transparency
•Vision and example
•Resources (including time)
Technology
•Help or hinder
•Ease of access
•Tending toward
free
Culture
•Need to Share vs
Need to Know
•Privacy
•Content Creators
and Joiners
LeadershipMeasurement
Process
Tech
no
log
y Cu
lture
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Technology - Leadership
Empowering Knowledge Workers in the Arab World © 2012, John P. Girard, Ph.D.
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“On the ICT axis, the Arab states have made reasonable
Progress”
“The weakest point in Arab knowledge performance may be the lack of enabling environments appropriate to the establishment of a knowledge society”
New Technology
Empowering Knowledge Workers in the Arab World © 2012, John P. Girard, Ph.D.
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The Newest is always Best …
Empowering Knowledge Workers in the Arab World © 2012, John P. Girard, Ph.D.
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Empowering Knowledge Workers in the Arab World © 2012, John P. Girard, Ph.D.
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Emphasis on Soft Skills
It is clear that Arab CEOs favor soft skills such as problem-solving and communication skills over the ability to perform routine tasks. The International Labor Organization corroborates these finding when suggesting that employability is closely linked to the capacity of an individual to adapt to change and the ability to combine different types of knowledge and build on them by managing self-learning throughout his/her working life
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KM Enablers and Barriers
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KM Opportunities and Challenges
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Expat Know-how Transfer
When asked to identify whether there was an adequate transfer of ‘know-how’ expatriates to national staff, 74% of Arab CEOs believed that this was the case. That said, the proportion of CEOs in the UAE and Qatar who shared this view was lower than the Gulf average of 70%. Conversely, confidence was much higher amongst CEOs in the Levant at 88% and North Africa at 85%, results that can be attributed to the higher national productivity and educational levels prevalent in those sub-regions.
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Expat Knowledge Transfer
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Empowering Knowledge Workers in the Arab World © 2012, John P. Girard, Ph.D.
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Knowledge Economy Index
http://info.worldbank.org/etools/kam2/KAM_page7.asp
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Knowledge Index
http://info.worldbank.org/etools/kam2/KAM_page7.asp
Exchange and Transfer of Knowledge
Empowering Knowledge Workers in the Arab World © 2012, John P. Girard, Ph.D.
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Soci
aliz
ation Externaliza
tion
Internaliz
atio
n Com
binationTACIT
EX
PL
ICIT
EXPLICIT
TA
CIT
LeadershipMeasurement
Process
Tech
no
log
y Cu
lture
The impact of not . . . sharing
Empowering Knowledge Workers in the Arab World © 2012, John P. Girard, Ph.D.
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According to Computer Associates . . .
http://www.youtube.com/watch?v=lH39xjXaLW8
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Empowering Knowledge Workers in the Arab World © 2012, John P. Girard, Ph.D.
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Seminar Today: Knowledge Sharing in a 2.0 World
Generation Z
Empowering Knowledge Workers in the Arab World © 2012, John P. Girard, Ph.D.
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Are we ready for them?
John P. Girard, Ph.D.
www.johngirard.net
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(by creating a Knowledge Environment) 36
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ICT Index
http://info.worldbank.org/etools/kam2/KAM_page7.asp
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Innovation
http://info.worldbank.org/etools/kam2/KAM_page7.asp
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Education