km architecture at infosys

8/8/2019 KM Architecture at Infosys

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KM @ Infosys: Architecture



Infosys KM Solution Architecture

Content types Access Restrictions

Target Audience

Content Gradation

Collaborative Content

Content types Access Restrictions

Target Audience

Content Gradation

Collaborative Content

Processes

Content Publication

Workflows

Incentivization

Metrics

Process Engg

Training

Content Publication

Workflows

Incentivization

Metrics

Process Engg

Training

People

Facilitated decentralized architecture

Awareness, Facilitation, Motivation

Roles: Users, Experts, reviewers, Authors, Champions

Building a sharing culture

Self Organizing communities

Facilitated decentralized architecture

Awareness, Facilitation, Motivation

Roles: Users, Experts, reviewers, Authors, Champions

Building a sharing culture

Self Organizing communities

KNOWLEDGE

Technology

KPortalMultiple integratedrepositories

Discussion forums

Advanced Search

Advanced KM Tools- prototypes

Multiple integratedrepositories

Discussion forums

Advanced Search

Advanced KM Tools- prototypes

Technology-assisted reward andrecognition mechanisms

Explicit & Tacit knowledgeleverage

Technology-assisted reward andrecognition mechanisms

Explicit & Tacit knowledgeleverage

KnowledgeRepresentation

KnowledgeRepresentation



KPortal Technology Architecture

KPortal

Skills Database

Process AssetsSystem

Data

Doc upload

Integrated ³Search´ through KPortal

Search

Results

Content-rich auto-generated Project

Profiles

Process Assets belonging to projects

with matching project profiles

Knowledge Assets contributed by projects

with matching project profilesSearch

Query

Satellite

repositories&

Intranet Websites

Project MgtTools



KMail

Repository

QueryQuery

forward

ResponseResponsesforwarded

Repositorize

responsesNo result

In repository

1

2

3

4

5

6

Infosys is constantly

developing solutions to

enhance knowledgeexchange & collaboration

KPortal

KSummarizer Automatic Summarization

(prescribed compression)

KSpeakSpeech interface

To K-Portal

KPortal PIS

KAgent

KSummarizer

Broadcast and Delivery of knowledge available in theintranet universe

K-Feed based on user profile and work context

COMMUNITY



KMail: An Automatic e-mail Based

System for Real-time Collaboration

User A

Sends a query

1

Results found2

Responses are sentwith zipped results

attached

3

Satisfied4

Repository A Repository B

Repository C



KMail (Continued)

User A

Forward to Experts

4

Query isforwarded

5

Expertsrespond

6

Add responses torepository

7

Responsesare forwarded

8Expert List A

Earlier

Sends a query

Responses are

sent with zipped

results attached

Results found

1

2

3

Reposit

ory A Repository B

Repository C



KShop HomepageKShop Home

page



Search for Knowledge Assets

KShop SearchInterface

- Shows the

informationarchitecture



Search Results

Search results ±

Rated accordingto KCU*

A typicalDocument



Document Rating and Reward/Recognition Scheme

Rating interface

Includes qualityand usefulnessof the document

The KCU scoreboard ±

Recognizes themost active

knowledge sharers

and contributors



Project Snapshot SearchProject Snapshots ±

Gives a brief overview of each

project including the

key people involved,technologies used

etc



Experts Search

Expert search

interface

A typical expert

details- Includes the

knowledge areasproficient in



Communities ± Discussion Forum

The discussion foruminterface view

- This is integratedwith MS Outlook

A typical discussionthread



³KM in Projects´ Process Kit

The KM Kit ± KMPractitioner¶s and

adopter¶s training &

compliance kit

km architecture at infosys

Documents