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ASEAN HOSPITALMANAGEMENTSUMMIT 2016

4th

Forging hospital partnerships, investment & strategies foran integrated ASEAN to �ourish

10 – 11 August 2016 | The Ritz–Carlton, Kuala Lumpur, Malaysiath th

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JUNE 30TH

Event overview:

Private and public hospitals in Asia are coming under ever increasing scrutiny for more ef�cient management to improve pro�t margins. Emerging economies within the ASEAN region are looking for assistance to advance hospital ef�ciency, partners to share public sector experiences and investment to create attractive private hospitals. This is in contrast to those more established regions such as Singapore or Thailand, whom concentrate on more advanced areas in alternate revenue stream such as supply chain ef�ciency, big data outcomes and pioneering technology practices.

A range of issues are prevalent for those private and public hospital directors based within emerging and more advanced regions. Now is the time to take stock of current operations and review strategically – future direction. Quality care delivery, staff incentives & retention, regulatory changes, emerging market investment & partnerships and moving into the digital era, are just some of the areas in need of calculated planning.

Join us at the ASEAN Hospital Management Summit to take account of new partnership opportunities with emerging regions, listen to pioneering experiences with �rst hand knowledge of how to create improved operations and what new practical hospital revenue streams look like.

7 Reasons to attend

• Drive operational value with strategic hospital insight: learn what every director needs to know about hospital policy management to improve your bottom line

• Debate key industry trends with regulators, hospital C–suites and leading practitioners to increase patient satisfaction

• Discover new HR techniques to continuously engage, retain and train staff

• Acquire the practical insight to integrate big data and digital systems for better productivity and pro�tability

• Build new partnerships to determine your future strategic direction critical to making cost ef�cient decisions

• Understand how to implement the latest technology to advance hospital ef�ciency

• Monitor hospital trends to anticipate buying decisions & deliver the right services to win contracts

Join the conversation:

Supporting Partners

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Who you will meet?Government, Private & Public Hospital: C–suites including CEO, CIO, CNO & CMO, Directors, Heads of Department & Managers working within:

Various regions in Asia & within ASEAN will attend or present case studies belonging to various Government, public and private hospitals including:

• Operations• Facilities • Medical & nursing• IT & health services • Information & digital • Administration• Quality and patient safety• Clinical governance• Managed care• Pharmacies• Facilities management• Medical care• Business development

• Australia• Brunei• Cambodia• China• Hong Kong• India• Indonesia• Japan• Korea• Lao• Malaysia• Myanmar• Philippines• Singapore• Taiwan• Thailand• Vietnam

ASEAN HOSPITAL MANAGEMENT SUMMIT 20164th

Forging hospital partnerships, investment & strategies for an integrated ASEAN to �ourish

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Features of the Event

Case study & panel discussion format Roundtable session One on one meeting facilitation Emerging ASEAN region participation Hospital CEO brief


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For further details, contactFor further details, contact

John KarrasT: +603 2775 0001 | F: +603 2775 0005 | E: [email protected]

For further details, contactFor further details, contact

Kenneth TanT: +603 2775 0000 ext. 569 | F: +603 2775 0055 | E: [email protected]

For further details, contact

Marvin LoT: +632 406 4711 | E: [email protected]


Maria MisajonT: +632 406 4711 | E: [email protected]


Rex PointonT: +603 2775 0000 | F: +603 2775 0055 | E: [email protected]


Casey LeeT: +603 2775 0067 | F: +603 2775 0055 | E: [email protected] Corin TanT: +603 2775 0000 ext. 510 | F: +603 2775 0055 | E: [email protected]


Izzati LokmanT: +603 2775 0000 ext. 530 | F: +603 2775 0005 | E: [email protected]


Geri PurisimaT: +632 406 4711 | E: [email protected]


PovenT: +603 2775 0000 ext. 563 | F: +603 2775 0005 | E: [email protected]


Abdul SomadT: +603 2775 0000 ext. 536 | F: +603 2775 0005 | E: [email protected]


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Mahenthiran Thanapal Director, Business OperationsPrince Court Medical Centre, MalaysiaSpeaking on: Managing medical tourism patients from omission to home care delivery

Mr. Mahen has an extensive experience in healthcare spanning across 26 years. He has served various hospitals in the public as well as the private healthcare sectors widely with stints at the National Heart Institute and University Kebangsaan Malaysia.

His current interest is in Strategic Management and Business Turnaround is now part of the top management team at Prince Court Medical Centre. Which is geared towards transforming the private healthcare experience.

FEATURING KEYNOTE PRESENTATION AND CASE STUDIES DELIVERED BY DISTINGUISHED SPEAKERS:Dato’ Amir Firdaus Abdullah Chief Executive Of�cerGleneagles Kuala Lumpur, Malaysia

Speaking on: 1. Panel Discussion: Knowledge sharing from established to emerging regions & emerging opportunities to established markets2. Panel Discussion: How hospitals can expand their service offerings without increasing patient costs

Dato’ Amir is a member of the Institute of Healthcare Management UK and has a wide range of experience in Healthcare Management both in the private and public sectors of healthcare delivery. He is also an elected Board Member of the Association of Private Hospitals, Malaysia.

Dr. Alexander Varghese DirectorNew Mowassat Hospital, Kuwait

Speaking on: 1. Keynote Address: Setting the hospital landscape: Talent war in healthcare 2. Panel Discussion: Knowledge sharing from established to emerging regions & emerging opportunities to established marketsDr. Alexander is an American Board Certi�ed healthcare professional and a Fellow at the American College of Healthcare Executives. He joined Siloam Hospitals at Jambi in Indonesia as Chief Operating Of�cer in 2013 and move to Siloam Hospitals in Medan as the Chief Executive Of�cer & Executive Director in June 2014, to commission and start the hospital operations. After operating the Siloam hospital for 18 months, he has moved onto another challenging assignment in Kuwait with the New Mowassat Hospital as their Director and will be starting in May 2016.

Dr. Hj Abd Aziz Abd Rahman Chief Executive Of�cerKPJ Penang Specialist Hospital, MalaysiaSpeaking on:1. Chairperson: People management, staff & training2. Panel Discussion: Dealing with legislation changes whilst running a pro�table and ef�cient hospital

He had published a few books and written many articles in the international journals and had presented many papers at the local and international level. The topics that he had presented include hospital management, business strategies, quality and patient safety and accreditation standards for hospital. He had been appointed as Surveyor for hospital accreditation program by Malaysia Society for Quality in Healthcare (MSQH) since 2008.

Dr. Umapathy Panyala Managing DirectorOmni Hospitals, IndonesiaSpeaking on:1. Panel Discussion: Knowledge sharing from established to emerging regions & emerging opportunities to established markets2. Panel Discussion: How hospitals can expand their service offerings without increasing patient costs

Joined the Omni Hospitals group as their Managing Director with a clear mandate of wanting to be market leaders and opinion makers in the �eld of healthcare service delivery. Having worked as the Regional CEO for the Apollo Hospitals Group for the last 7 years, where the assignment was for strategizing and establishing the network of hospitals across the state of Karnataka and developing markets in the US, Europe and South East Asia.

Dilshaad Ali Managing DirectorFar East Medical Clinics, HongkongProject Development Executive, FV Hospital, VietnamSpeaking on: 1. Keynote Address: Setting the hospital landscape: Talent war in healthcare2. Chairperson: Knowledge sharing from established to emerging regions & emerging opportunities to established marketsDr. Dilshaad is an accomplished CEO with distinguished career and driving force behind successful lucrative projects, with sound reputation for spearheading growth and long term value. A visionary and engaging leader with proven quali�cations and result in all aspects of hospital administration and management. Strong record implementing profound and fundamental change resulting in dramatic improvements in ef�ciency and pro�tability.

Dr. Tullawat Pacharapha Chief Operating Of�cerVejthani Hospital, ThailandSpeaking on: Healthcare price transparency: Delivering excellent care at lower costDr. Tullawat is the Chief Operating Of�cer for Vejthani Hospital, one of the leading medical tourism destinations in Thailand. He holds the degree of Doctor of Medicine, Board of Orthopaedic Surgery, Master of Business Administration and Ph.D. in Management. He has 17 years’ experience in healthcare management where his areas of expertise are Change Management, Process Improvement, Knowledge Management and Hospital Information System.

A/Prof Mohan Tiru Deputy Chairman, Medical Board (Continuity Care Disciplines), Senior ConsultantChangi General Hospital, SingaporeSpeaking on: Keynote Address: Collaborating with local and nearby general practitioners in managing patient referrals in an aging population

Prior to joining Changi General Hospital, he was the Deputy Chief Medical Of�cer for Singapore Civil Defense for over 21 years of experienc-es in healthcare setting in critical and emergency situation. Due to multiple leadership roles in the �eld of emergency medicine and services, his role position him as the go–to expert for accidents and emergency insights in Asia.

Dr. Erik Fleischman, Assistant Medical Director–InternationalBumrungrad International Hospital, ThailandSpeaking on: Roundtable Table Discussion: Disposables: importing, cost and patient safetyDr. Erik Fleischman is an American physician who has worked with Infectious Diseases in over twenty countries throughout Asia, Africa, The Americas and Eastern Europe. He is a former Senior Advisor on HIV/AIDS for the Clinton HIV/AIDS Initiative and was on the initial clinical trials and development of antiretroviral medications for HIV/AIDS treatment since 1991. He has also done extensive clinical and educational international training in the management of Tuberculosis, Malaria, Hepatitis C.

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Sherene Azli Chief Executive Of�cerMalaysia Healthcare Travel Council (MHTC), MalaysiaSpeaking on: Healthcare marketing: Winning patients, growing revenue and enhancing reputationSherene Azli spearheads the Malaysia Healthcare Travel Council (MHTC), an agency under the Ministry of Health Malaysia as its Chief Executive Of�cer. She has been entrusted with the task of positioning Malaysia as the “preferred destination for world–class healthcare services” and hence plays and instrumental role in promoting global awareness of the Malaysian healthcare industry. Sherene also brings with her an extensive 16 years of experience in the strategic and business development capacities where she served as the Vice President of Strategy & Business Development at Telekom Malaysia (TM).

Dato Dr. Jacob Thomas PresidentAssociation of Private Hospital, MalaysiaChairmanRamsay Sime Darby Healthcare, MalaysiaSpeaking on: Panel Discussion: Dealing with legislation changes whilst running a pro�table and ef�cient hospitalDato’ Dr Jacob Thomas, a medical doctor, has a vast experience in hospital management. He serves as a Councilor of the Malaysian Society for Quality in Health (MSQH), a member of the Malaysia Healthcare Travel Council (MHTC), a member of the “Asia Paci¬�c Regional Advisory Council” of JCI. Dr Thomas today works closely with various Government agencies to promote Malaysian Healthcare both locally and internationally. Currently, he is a Steering Committee Member of the National Key Economic Areas (NKEA) for Healthcare. In addition, Dr Jacob has recently been appointed Director, Joint Commission Resources (JCR) effective 20 June 2014. Effective July 2013, he was appointed Chairman of the newly formed Ramsay Sime Darby Health Care.

Anwar Anis Chief Executive Of�cerPantai Hospital, MalaysiaSpeaking on: Panel Discussion: Dealing with legislation changes whilst running a pro�table and ef�cient hospitalAnwar Anis started his career in healthcare when he joined Gleneagles Kuala Lumpur in 2003, setting up its International Business Development Department and subsequently heading the entire Marketing and Corporate Communications Division. He then brie�y left the healthcare scene before joining Pantai Hospital Kuala Lumpur, as head of Business Development, before being transferred to Pantai Management Resources to head Group Marketing.

Mark Sundrakes, MDMedical Assistance Coordinator International Insurance Medical EvacuationsBNH Hospital, ThailandSpeaking on: Roundtable Table Discussion: Insurance: discharge procedures and working in closer collaborationCurrently working for BNH Hospital, Bangkok, Thailand which is the �rst international private Hospital and one of Bangkok's center of medical excellence strategically located in Thailand. Understands medical assistance from all points of view as has been the care giver, the hospital provider, the medical assistance coordinator, the coordinating doctor, the medical adviser for claims and underwriting, the corporate liaison, the �ight physician and medical evacuation organizer.

Michael Wong Chief Executive Of�cerIMU Healthcare, MalaysiaSpeaking on: Hospital strategies to deliver quality care and a positive patient experienceMichael Wong has more than 11 years of experience in the healthcare industry. Prior to joining Pantai Hospital, he was the Chief Financial Of�cer in Penang Adventist Hospital. He has been with Adventist for 8 years. With his wealth of experience, his presence in IMU is to lead IMU’s Healthcare business and further deliver our ASPIRE’s goals on developing a values – based Academic Health Centre for the IMU.

Dato Tan Yoke Hwa Director of Allied Health Sciences DivisionMinistry of Health, MalaysiaSpeaking on: Panel Discussion: Legislation to practice: Allied Health Profession ActHer responsibilities involve drafting of policies, strategic planning, implementation and evaluation of programs for Allied Health Professionals within the various sectors. She has been instrumental in setting up the Division of Allied Health and advancing the 32 categories of AHPs in terms of professional development, research and training. In December 2015 the Allied Health Professions Act was approved by the Parliament of Malaysia and with this, 23 categories of Allied Health Professions will be required by legislation to register in order to practise.

Dr. Min–Huei (Marc) Hsu Director, Department of Medical InformaticsMinistry of Health and Welfare, TaiwanSpeaking on:1. Panel Discussion: The integration of e–health into the clinical work�ow2. Roundtable Table Discussion: Sharing data: what results does patient and claims data collection projectDr. Min–Huei (Marc) Hsu was appointed as Director of Medical Informatics Department at Ministry of Health and Welfare of Taiwan in March 2011. Prior to the MOHW appointment, Dr. Hsu served as CIO at Taipei Medical University and also a Consultant Neurosurgeon at Wanfang Hospital (a 746–bed hospital af�liated to Taipei Medical University). In addition, Dr. Hsu also chaired as the Head of Neurosurgery Department of Wanfang Hospital between August 2009 and July 2010.

Adinun Kittiratanapaibool Hospital DirectorSamitivej Srinakarin Hospital, Thailand

Speaking on: Panel Discussion: People management, staff & training

Adinun Kittiratanapaibool is a previous Managing Director & Director at Thonburi Medical Centre Public Co. Ltd and Board of Directors at Thonburi Medical Centre Public Co. Ltd. He have managed the medical service section, quality team in HA accreditation and JCI accredita-tion. He is currently a member of The Medical Council of Thailand, The Medical Association of Thailand, The Royal Thai College of Obstetri-cians and Gynecologists, The Perinatal society of Thailand and The Thai Institute of Directors Association.

Gary Tan Theng Tiak Manager, Professional Development & Training, Department of Diagnostic RadiologySingapore General Hospital, Singapore

Speaking on: Panel Discussion: Legislation to practice: Allied Health Profession Act

Gary was a the Chairman, Implementation Committee for State Registration for Diagnostic Radiography & Radiation Therapy and currently council member of Allied Health Profession Council, Ministry of Health. His wide–ranging professional interest includes counselling, framework for Radiographer's role development and leadership.

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DAY ONE0730 AM

0855 AM

0900 AM

0945 AM

1030 AM

1055 AM

1140 AM

1225 AM

Registration & Welcoming Coffee

Chairs Opening Remarks

Session 1 – Keynote Address Setting the hospital landscape: Talent war in healthcareA booming population, a surge in lifestyle disease and massive healthcare costs has driven up demand for hospitals in the ASEAN region; the war for medical talent has begun. Attracting, training and retaining talent are the most critical issues the hospital industry is currently facing.

Dilshaad Ali Managing DirectorFar East Medical Clinics, HongkongProject Development ExecutiveFV Hospital, Vietnam

Dr. Alexander Varghese, DirectorNew Mowassat Hospital, Kuwait

Session 2 – Panel DiscussionPeople management, staff & training Healthcare more than most sectors rely heavily on staff with headhunting demand high. For most hospitals, salaries and staff are the biggest budget items. This session will discuss the effective and ef�cient strategies to recruit the right staff, select well equipped candidates and retain key members.• Cost effective HR practices: Efficiencies in talent & skills selection to improve recruitment• Incentives, continuous education and engagement to impact staff retention rates

ChairpersonDr. Hj. Abdul Aziz, Chief Executive Of�cerKPJ Penang Specialist Hospital, Malaysia

PanelistAdinun Kittiratanapaibool, Hospital DirectorSamitivej Srinakarin Hospital, Thailand

Morning Coffee Break

Session 3 – Case StudyHospital strategies to deliver quality care and a positive patient experience• Improve patient safety and minimize readmission• Healthcare delivery system: Efficiency, treatment and recovery• Boosting patient experience: Care, communication, procedures and waiting time

Michael Wong, Chief Executive Of�cerIMU Healthcare, Malaysia

Session 4 – Panel DiscussionDealing with legislation changes whilst running a pro�table and ef�cient hospital• Policy development shifts impacting hospital outcomes: Office vs Reality• Legislation differences between public and private hospital treatment• Working with key stakeholders before policy formation and during implementation

Panelist Dato Dr. Jacob Thomas PresidentAssociation of Private Hospital, MalaysiaChairmanRamsay Sime Darby Healthcare, Malaysia

Anwar Anis, Chief Executive Of�cerPantai Hospital Kuala Lumpur, Malaysia

Dr. Hj. Abdul Aziz, Chief Executive Of�cerKPJ Penang Specialist Hospital, Malaysia

Networking Lunch

0200 PM

0245 PM

0330 PM

0355 PM

0440 PM

0525 PM

Session 5 – Panel DiscussionLegislation to practice: Allied Health Profession Act• Controlling the allied health profession and ensuring those meet international standards and requirements when providing a service• Understand the importance of recognizing the individuality of healthcare professionals and the drivers that motivate them to improve patient care

PanelistDato Tan Yoke Hwa, Director, Allied Health Sciences DivisionMinistry of Health, Malaysia

Gary Tan Theng TiakManager, Professional Development & Training, Department of Diagnostic RadiologySingapore General Hospital, Singapore

Session 6 – Case StudyHealthcare price transparency: Delivering excellent care at lower costPrices of health care services vary signi�cantly among providers, even for common procedures, and it’s often dif�cult for patients to determine their out–of–pocket costs before receiving care. Making information on health care prices and quality accessible will help consumers compare costs, choose high–value providers and anticipate their expenses. This session will explain why a greater need for transparency in healthcare pricing collates directly with consumer decision–making.

Dr. Tullawat Pacharapha, Chief Operating Of�cerVejthani Hospital, Thailand

Afternoon Coffee Break

Session 7 – Case StudyManaging medical tourism patients from omission to home care delivery • Medical transport and evacuations of foreign patients back to their country of residence for continuation of care; the rise of medical tourism• Coordinating home care nurses when in a foreign country to provide the right care• Handling foreign patient care: Meeting customer demand

Dr. Mahenthiran Thanapal, COO/Acting CEOPrince Court Medical Centre, Malaysia

Session 8 – Panel DiscussionThe integration of e–health into the clinical work�owThe continuous increase in the number of different devices within medical information systems produces a large amount of heterogenic clinical information which must be integrated and correctly stored in order to improve patient's health and decrease healthcare costs.• Moving from paper to digital: Handing EMR & ENR upgrades• Managing patient data on one system with multiple hospital networks• Analytics role in supplying information to improve patient treatment and outcome

PanelistDr. Min–Huei (Marc) Hsu Director,Department of Medical InformaticsMinistry of Health and Welfare, Taiwan

Chairs Closing Remarks – Followed by Reception & End of Day 1






















PG. 5

ASEAN HOSPITAL MANAGEMENT SUMMIT 2016Forging hospital partnerships, investment & strategies for an integrated ASEAN to �ourish


DAY TWO0730 AM

0855 AM

0900 AM

0945 AM

1030 AM

1055 AM

1140 AM

1225 AM

Registration & Welcoming Coffee

Chairs Opening Remarks

Session 9 – Keynote AddressCollaborating with local and nearby general practitioners in managing patient referrals in an aging populationHospitals can leverage their standing in the community to partner with local physicians to share the revenue generated by ef�cient outpatient cases. Hospitals are beginning to focus on the need for a comprehen-sive outpatient strategy and recognize the need to partner with doctors. Regions within Asia whose population is aging will need to use local practitioner in the year ahead more than ever.

Mohan TiruDeputy Chairman, Medical Board (Continuity Care Disciplines), Senior ConsultantChangi General Hospital, Singapore

Session 10 – Case Study Healthcare marketing: Winning patients, growing revenue and enhancing reputation • Engaging consumers and convincing them to turn to your physician and services: building brand recognition, awareness, prestige and expanding reach to new potential patients • Creating engagement programmes and customer journey maps to reach clients

Sherene Azli, Chief Executive Of�cerMalaysia Healthcare Travel Council (MHTC), Malaysia

Morning Coffee Break

Session 11 – Panel DiscussionKnowledge sharing from established to emerging regions & emerging opportunities to established markets• Current trends shaping hospital revenue streams• Embracing regional challenges• Tapping potential opportunities in emerging markets• Hospital expansion: M&A activity and land purchasing

ChairpersonDilshaad Ali, Managing DirectorFar East Medical Clinics, HongkongProject Development ExecutiveFV Hospital, Vietnam

PanelistDr. Alexander Varghese, DirectorNew Mowassat Hospital, Kuwait

Dato Amir Firdaus Abdullah, Chief Executive Of�cerGleneagles Hospitals, Malaysia

Dr. Umapathy Panyala, Managing DirectorOmni Hospitals, Indonesia

Session 12 – Panel DiscussionHow hospitals can expand their service offerings without increasing patient costs• Distinguishing technology for integration, service expansion and training without extra cost• Purchasing and upgrading new technologies without bearing the cost to patient whilst still being competitive

PanelistDato Amir Firdaus Abdullah, Chief Executive Of�cerGleneagles Hospitals, Malaysia

Dr. Umapathy Panyala, Managing DirectorOmni Hospitals, Indonesia

Networking Lunch

0200–0430 PM

0430 PM

Session 13 – Round Table Discussion Hospital revenue streams: This session will provide an overview for senior hospital managers to share experiences in new revenue creation or savings. Participants will visit each table for 15mins, welcomed at each by a different industry expert host highlighting a topic (as listed below). Here discussion, debate and ideas will be shared amongst all participants before moving onto the next table. The session ends when all attendees have visited each table and session chairs feedback an overview what was discussed at their table. Each person is given equal right to participate, as illustrated by the circular layout referred to as a round table.

TABLE A:Disposables: importing, cost and patient safety

Moderator:Dr. Erik Fleischman, Assistant Medical Director–InternationalBumrungrad International Hospital, Thailand

TABLE B:Aesthetical surgery: competing with private practices and forecast-ing revenue

TABLE C:Insurance: discharge procedures and working in closer collaboration

Moderator:Dr. Mark Sundrakes, MDMedical Assistance Coordinator, Medical Evacuation,International InsuranceBNH Hospital, Thailand

TABLE D:Analytics: one platform of data and predicative modelling

TABLE E:Sharing data: what results does patient and claims data collection project

Moderator:Dr. Min–Huei (Marc) Hsu Director,Department of Medical InformaticsMinistry of Health and Welfare, Taiwan

Chairs Closing Remarks – Followed by Reception & End of Day 1

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