Kirsty HunterTuesday 20th June

Leading to ActionLeading to Action

The StoryThe Story

• 12 months ago…• Datacom were seeking to improve performance, grow

and improve shareholder’s value • Company identification

– Outsourcing personality disorder– Structural obstacles – Hidden values– Inconsistent language – Limited participation

• What I wanted – make life easier for myself and the people working with me - seek “happiness” in the work environment

The Neighbourhood The Neighbourhood

• Outsourcing, offshoring and globalisation

• Growth – Datacom rapidly grew in numbers, clients and locations

• Long sales process, highly geared on relationships and cost/value proposition

• Datacom had a niche market space, profits were above target and client retention was excellent “so why bother chasing “happiness”

The HouseholdThe Household

• High change, challenging execution, multiple levels of relational interaction

• Minimal collaboration – knowledge transfer

• Structural impediments, team organisation and shared resources not aligned and identified

• Inter company communication rocky

• Change and more change

The Family The Family

• Fractioned – sub optimal engagement• Burnt out • Discomfort with candour and genuine exchange • Technically brilliant – struggling with the

intangible

• Special people, collective identity missing and little trace evidence of “how” we do what we do

Religious experience Religious experience

• Values and purpose • Personal awareness – who am I?• Genuine exchange – trust and team work• Are we here to be happy? What does

happy mean?• How do I articulate what we will get out of

this effort?• Simplicity requires a great deal of thinking,

exchange and trust

• Personal leadership

• Energy field

• Engagement and participation

• Talent development and retention

• Fitness for change – tough game

• Balance

Something’s differentSomething’s different

New experiences New experiences

• Market analysts have identified Datacom as a significant contender

• Gallup program to frame engagement

• Corporate Games – 180+ people participated

• Engagement programs – mentor program initiated for 2006

• Executive Coaching and leadership training

• Management team collaboration – all levels

• CEO has introduced a balanced scorecard!

More challenges to tackleMore challenges to tackle

• Understanding how to gear organizational succession and the culture that sustains

• Building meaningful relationships with each other to improve collective performance

• Building demonstrable connection between performance and leadership

• Optimism – working the moment

Datacom will deliver

EngagementEngagementEngagementEngagement

LeadershipLeadershipLeadershipLeadershipPerformancePerformancePerformancePerformance

While improving shareholder value, long term talent retention and innovative solutions