kinko's - computer rental 9.3

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Computer Rental Windows 9.3

Procedures Guide

October 2003

These materials are provided by KFSO Technology for Computer Rental team members.

Required Implementation Destroy date: Upon receipt of new documentation.

2003 Kinkos, Inc.Kinkosis a registered trademark of Kinkos Ventures, Inc. and is used by permission. This material is

property of Kinkos, Inc. and is intended for internal purposes only. All rights reserved. Any duplication and/or distribution must

first be approved in writing by Kinkos, Inc. Manager of Branch Systems. All trademarks/tradenames are the property

of the respective owners and are used by permission. All rights reserved.


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CR Windows 9.3 Procedures Guide

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Proprietary information. For internal use only. October 2003 TechComms-10-2403-CL-03 iii

ContentsChapter 1Introduction ......................................................................................1

Bundle Changes and Upgrades........................................................................................1USB ......................................................................................................................2

Security Updates...................................................................................................2Roles and Responsibilities...............................................................................................2Hardware Systems Supported..........................................................................................2Scanner Models Supported..............................................................................................3Software in the CR Windows 9.3 Bundle .......................................................................3Conventions Used in this Guide ......................................................................................4

Chapter 2CR Windows 9.3 Installation...........................................................7Required Materials ..........................................................................................................7The Installation Checklist................................................................................................8Before You Begin............................................................................................................8

Verify that the CD-ROM Drive is Enabled in the Boot Sequence .......................8Connect Scanner...................................................................................................9

Disconnect Non-Standard Peripherals..................................................................9Express Pay Branches Only..................................................................................9Workstation Expansion Card Configuration.........................................................9

Installation .....................................................................................................................12Boot the Workstation..........................................................................................12Windows 2000 Setup..........................................................................................15

Chapter 3Printer Driver Installation and Configuration ............................17Pre-installed Printer Removal........................................................................................17Printer Driver Installation..............................................................................................19Printer Driver Configuration .........................................................................................25

Device Options ...................................................................................................26Setting the Default Printer as CoWorker ............................................................28

Chapter 4Additional Configuration...............................................................29Adobe PageMaker Configuration Design Only .........................................................29

Updating the PageMaker Printer List .................................................................29Set the Default Printer in Adobe PageMaker .....................................................29

Update Kinkos File Prep Tool......................................................................................32

Chapter 5Scanner Configuration...................................................................33Epson 636, 1200, 1640, 1660, and 1670 Models ..........................................................33

Epson Scanner - Caere Configuration ................................................................33Epson Scanner - Windows Configuration ..........................................................35

HP Scanner Installation and Configuration...................................................................37

Chapter 6TrackNet Configuration ................................................................41TrackNet Client Installation ..........................................................................................41

Possible TrackNet and TrackNet Lite Configuration Errors ..............................45Verify TrackNet Lite and Update KDA..............................................................46

Chapter 7Backing up the Workstation..........................................................48

Chapter 8Security Procedures........................................................................51Disable the CD-ROM Drive in the Boot Sequence.......................................................51


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Inspect the Workstation and Computer Rental Area for Unauthorized Devices .......... 52Physically Lock the Workstation.................................................................................. 54

Chapter 9System Maintenance.......................................................................57Backing Up the Workstation ........................................................................................ 57Restoring the Workstation ............................................................................................ 57

Other Maintenance........................................................................................................ 58Defragmenting Your Hard Drive....................................................................... 58About Disk Doctor............................................................................................. 60Update Norton AntiVirus Definitions................................................................ 61Scanning for Viruses.......................................................................................... 63Manually Updating AntiVirus Definitions......................................................... 64Removing Customer Files and Fonts ................................................................. 66

Chapter 10Technical Support ........................................................................67Contacting Kinkos TechSupport ................................................................................. 67Supplies......................................................................................................................... 68

Printer Cartridges ............................................................................................... 68Other Supplies.................................................................................................... 68

Replacement CDs............................................................................................... 68Service and Maintenance .............................................................................................. 68CD Care and Maintenance............................................................................................ 68

Cleaning CDs..................................................................................................... 69Training Resources....................................................................................................... 69

Appendix AInstallation Checklist .................................................................71Before You Begin......................................................................................................... 71Installation .................................................................................................................... 71Configuration................................................................................................................ 71Miscellaneous Configuration........................................................................................ 72Security......................................................................................................................... 72

Appendix BComputer Rental 9.3 Password Utility .....................................73Password Specifics............................................................................................. 73Password Utility Specifics: ................................................................................ 73Using the Password Utility ................................................................................ 74

Appendix CSetting BIOS Security ................................................................75

Appendix DDisabling a Forgotten BIOS Setup Password..........................77GX110/GX150/GX260 System Board Jumper Locations................................. 80

Appendix EBranch Server IP Address Location .........................................85


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Chapter 1. Introduction CR Windows 9.3 Procedures Guide

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USB

The CR 9.3 release includes support for USB 2.0 on the Dell OptiPlex Gx260 and 270

models. The SCSI interface is still supported on the Gx110 and Gx150 OptiPlex models

but is not available on the Gx260 OptiPlex. See Supported Scanner Models on page 3.

Security Updates

The current security update requirements have been implemented in the CR 9.3 release.

Manual download of these updates is no longer required. Bios password lockdown must

still be manually applied (See Chapter 9 -Security Procedures for more information)

Roles and Responsibilities

The following table outlines the roles and responsibilities for various groups associated

with the CR Windows 9.3 bundle.

Title or Group Responsibilities

Branch Managers Ensure that workstations are installed or upgraded in thetime frame laid out in the CR Windows 9.3 Program

Guide.

Ensure that documentation is available to team membersin the branch.

Ensure that server installation and configuration has beencompleted prior to the CR Windows 9.3 installation.

Express Computer

Rental Coordinatorsand/or AMTs

Install, configure and maintain workstations.

Review the documentation for answers to any issues thatmay be encountered.

Kinkos TechSupport Provide support for issues encountered in the CRWindows 9.3 bundle that are not currently covered in the

documentation.

Provide solutions for updated documentation. KinkosTechSupport can be reached at 1-800-KINKOS4 (546-

5674).

Hardware Systems Supported

Kinkos Description Model Number Alternate Model

Number

PIII-667 Standard Dell OptiPlex GX110 N/A

PIII-667 Design Dell OptiPlex GX110 N/A



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Celeron - 1.00 Standard Dell OptiPlex GX150 N/A

PIII - 1.13 Design Dell OptiPlex GX150 N/ACeleron - 1.70 Standard Dell OptiPlex GX260 N/A

P4 - 2.26 Design Dell OptiPlex GX260 N/A

P4 - 2.40 Design Dell OptiPlex GX270 N/A

Celeron - 2.20 Standard Dell OptiPlex GX270 N/A

The CR Windows 9.3 bundle can only be installed on the supported workstations listed

above. The Dell OptiPlex Gx1 workstation is not supported for the CR 9.3 release.

Scanner Models SupportedThe following table lists scanner models and configurations available that are supportedby the CR Windows 9.3 release

Design

Workstation

Epson 1670

(USB)

Epson 1660

(USB)

Epson 1640

(USB/SCSI)

Epson 1200

(SCSI)

Epson 636

(SCSI)

HP 6100c

(SCSI)

OptiPlex Gx110 X X X X X X

OptiPlex Gx150 X X X X X X

OptiPlex Gx260 X X X

OptiPlex Gx270 X

Software in the CR Windows 9.3 Bundle

The following table lists the major applications and utilities contained in the CR

Windows 9.3 bundle.

Windows Computer Rental 9.3Product Offering

Standard Design

Operating System

Microsoft Windows 2000 Professional w/Service Pack 2

Applications

Adobe Acrobat 4.0.5

Adobe Acrobat Reader 4.05

Adobe Font Folio 8.0


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Chapter 1. Introduction CR Windows 9.3 Procedures Guide


Windows Computer Rental 9.3

Product Offering

Standard Design

Adobe PageMaker 6.52

Adobe Photoshop 6.0.1

Adobe PostScript Driver 5.01

Adobe QuarkXPress Converter 3.0

Adobe TypeManager Deluxe (ATM) 4.1

Aladdin Stuff-it Expander 5.1

America Online 7.0

Corel DRAW! 10

Corel Photo-Paint 10

Corel WordPerfect 2000

Epson Scanner Software (TWAIN 3, 4 & 5)

eZip Wizard 2.0

Kinko's File Prep Tool 2.0

Lotus 1-2-3 9.6

Lotus Freelance Graphics 9.6

Lotus WordPro 9.6

Marimba Castanet Tuner 4.6.1.17

Microsoft Internet Explorer 5.5 Microsoft Office 2000

Microsoft Excel

Microsoft PowerPoint

Microsoft Word

Microsoft Publisher 2000

Microsoft Works 2000

Netscape Communicator 4.77

ScanSoft (Caere) OmniPage Professional 10

ScanSoft (Caere) OminForm 4.01

TrackNet Lite Client 2.86

TrackNet Client 2.75

Store Support Software

Customer File Management Tool (CFMT 1.01)

Roxio EZ-CD Creator 5.0

Symantec Norton AntiVirus 7.51 Corporate Edition

Symantec Norton Utilities 2001

Symantec Ghost 6.5

Conventions Used in this Guide

Bolded words indicate screen objects you must click with the left mouse button.

Examples of screen objects include commands contained in pull-down menus,icons on the desktop, and buttons in an application. When you are instructed to

click OK that means you should click the OKbutton you see in that particular

window. Bolded words may also refer to screen objects that you must examine to

ensure the settings are correct.

Uppercase words in the Courier font represent keys you press on the keyboard.For example: ENTER.


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Keynames that are separated by a plus sign + should be pressed at the sametime. For example: CTRL+ALT+DELETE.

Keynames that are separated by commas should be pressed consecutively. Forexample: ALT, F, P.

Words in bolded Courier font represent words that must be typed in response to

a prompt, or to complete a field in a dialog box. For example: In the Namefield,

type: Kinkos1234.

Graphics should be used only as a guideas they may not always depict theappropriate content for every workstation.


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CR Windows 9.3 Procedures Guide Chapter 2. CR Windows 9.3 Installation


CHAPTER 2

CR Windows 9.3 Installation

The installation of the CR Windows 9.3 software bundle is performed with two CDs forthe standard rental workstations and three CDs for the design workstations. Boot

diskettes are not required when installing the CR Windows 9.3 bundle.

This bundle is distributed in a binder with five CDs. In this set there are two CDs for the

standard rental workstations and three CDs for the design workstations.

For the purposes of this guide, CDs will be called CD: 1, CD: 2, CD: 3.

This chapter:

Lists the items needed to install the CR Windows 9.3 bundle.

Provides step-by-step instructions for installing the bundle.

Provides illustrations of the necessary expansion card configuration for eachsupported workstation.

Required Materials

Items needed to install the CR Windows 9.3 bundle are listed below.

CR Windows 9.3 CDs (Two CD set for standard rental and three CD set fordesign rental workstations.)

CR Windows 9.3 bundle passwords (found at the end of this document).

A workstation listed under Supported Hardware on page 1. (The bundle isconstructed to allow you to boot from the installation CDs.)

The CR Windows 9.3 Procedures Guide(this guide)

Print emulator (dongle) to be installed on the CR LAN

Branch Server documentation

Installation Checklist

BIOS Setup password

CR9 monthly workstation passwords for Non-ExpressPay branches can beobtained from the BOC workstation. See Appendix B,Computer Rental 9.3

Password Utilityfor more information.


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Chapter 2. CR Windows 9.3 Installation CR Windows 9.3 Procedures Guide


The Installation Checklist

Appendix A of this Procedures Guide is an Installation Checklist for the CR Windows

9.3 bundle installation. The two sheets of the Installation Checklist should be separated

from this document, laminated as a double-sided document, and kept handy for future

installations. The Installation Checklist should only be used after you have read theentire Procedures Guide and completed at least one installation.

Before You Begin

Important

Before installing and configuring the CR Windows 9.3 bundle, the Branch Server

mustalready be installed and configured.

If the workstation does not boot from CD: 1, it may be because the CD-ROM drive is

disabled in the Boot Sequence in the BIOS Setup. See the following section Verifythat the CD-ROM Drive is Enabled in the Boot Sequence for instructions. You must

have the Setup password to access the BIOS Setup utility.

CR Windows security procedures require that only Hard Drive C:\ is bootable during

normal operation and that the Setup password is enabled on the workstation.

Verify that the CD-ROM Drive is Enabled in the Boot Sequence

Perform the procedure in this section to see whether the CD-ROM is enabled in the

BIOS boot sequence and to re-enable it if necessary. The workstation will not boot from

CD: 1 if the CD-ROM drive is not bootable.

1. Select Start> Shut Downthen select Restartfrom the drop-down list and click

OKto restart the CR workstation.

2. Press F2immediately after the system restarts (at the Dell Screen) to enter BIOS

Setup.

If you wait too long and the Microsoft Windows logo appears, continue to wait

until you see the Windows desktop, then shut down the computer and restart it again.

3. Enter the BIOS Setup Password, as prompted.

Note: If the BIOS Setup password has been lost, see Appendix D for instructions

for how to reset it. If no BIOS password has been set, see Appendix C for

instructions on how to set one.

4. When the BIOS Setup screen appears, use the ARROWkeys to highlight the Boot

Sequenceoption and press ENTER.

The Boot Sequencepopup menu appears with a list of devices. Devices that are

enabled have a check mark next to them.


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5. Use the ARROWkeys to highlight the CD-ROM Drive D:option on the Boot

Sequencemenu.

6. Press the +(Plus) or (Minus) keyto move CD-ROM Drive D: to the top position

('1) in the Boot Sequencelist.

7. If the CD-ROM Drive is not enabled, press SPACEBARto enable the CD-ROMdrive in the boot sequence and put a check mark next to it.

8. Press ENTERto apply the changes and return to the main BIOS Setup screen.

9. Exit and save changes in the BIOS Setup and restart the CR workstation.

Once you have finished installing the new CR workstation image bundle, you must

remember to disable the CD-ROM drive in the BIOS boot sequence before it can be used

by customers.

Connect Scanner

If a scanner is attached to the workstation, verify that it is connected to the SCSI adapter

or USB port on the back of the workstation (depending on the combination of scanner

and workstation being used). If attaching a SCSI scanner, ensure that the ID number is

set to 4 on the back of the scanner, and that the scanner is switched to on.

Disconnect Non-Standard Peripherals

All non-standard peripherals, such as tape drives and CD burners must be disconnected

from the workstation according to the directions provided by the manufacturer before

beginning the installation of the CR Windows 9.3 bundle.

Express Pay Branches Only

Ensure the card reader is plugged into a power outlet and attached to the COM1 serial

port on the back of the workstation. To locate COM1, see the diagrams on pages 10 and

11. It is especially important when attaching the card reader on a Dell GX260 that

COM1, the port closest to the fans, is used.

Workstation Expansion Card Configuration

Confirm the model number and expansion card configuration of the workstation prior to

installation. The model number of the workstation can be found on the small label at the

front of the workstation. The configuration of the expansion cards refers to placement

of the cards in the available card slots. The proper slot for each type of expansion card

depends on the workstation model. Look at the back of the workstation to see the present

configuration of the cards.

The following types of cards may be installed:

NIC - The network interface card connects the workstation to the ComputerServices network.


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Sound - The sound card, which contains a headphone jack, microphone jack, andexternal speaker jacks, allows users to play audio files or listen to multimedia

CDs on the workstation.

SCSI - The SCSI card allows the connection of SCSI devices such as a scanneror SyQuest drive.

Modem A modem allows the workstation to make analog dial-up connections.

Expansion card configurations should match the diagrams on the following pages. If

there is a discrepancy please contact Kinkos TechSupport to develop an action plan to

resolve the problem.Do notattempt to continue with the installation if the card

configuration differs from those shown in the diagrams on the following page.

Standard

GX 110

667/800

Design

GX 110

667/800

GX110 933 Standard

GX110 933 Desi n

COM 1

COM 1

GX 110 Only

GX 110 Only


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Standard

GX 260

1.70 GHz

Design

GX 260

2.26 GHz

Com 1 Com 1

Standard

GX 150

1.0 GHz

Design

GX 150

1.13 GHz

Com 1 Com 1


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Installation

The installation process is a simple one. Boot directly from CD: 1 for the workstation

type that you are installing. The installer will prompt you for responses, and will then

clear the contents of the workstations hard drive(s) and install the CR Windows 9.3

bundle.

Important

The CR Win 9.3 bundle uses one set of CDs (3) for the Design Rental and one set of

CDs (2) for the Standard Rental workstations.

Boot the Workstation

Note: If you have already completed a backup of the system and have booted fromthe CD please reference Chapter 8, section entitledRestoring the

Workstation.

Note: If the workstation does not boot from CD: 1, it may be because the CD-ROM

drive is disabled in the Boot Sequence in the BIOS Setup. See the section

Verify that the CD-ROM Drive is Enabled in the Boot Sequence on page

8. You must have the BIOS Setup password to access the BIOS Setup utility.

1. Insert the appropriate CD: 1 in the CD-ROM drive.

2. A splash screen appears. Press any key to continue.

Design

GX 270

2.40 GHz

Standard

GX 270

2.40 GHz

Com 1 Com 1


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3. A DOS window appears welcoming the team member to the CR Win 9.3 image

installation. Additionally, the window warns the user that the installation process

will overwrite ALL existing data on the hard drive. The team member has two

options:

1. Press Yon the keyboard. You will receive a prompt notifying you that the

contents of the workstations hard drive will be erased. Press Yagain to begin

the installation process.

2. Press Non the keyboard to cancel.

4. A password prompt appears. Enter the password found at the back of thisdocument.

Note: You must use the Enterkey to register your selections; the mouse is not

available during this process.

The Ghost Pro progress screen displays the status of the file transfer.

5. When the first CD transfer is complete, a message appears asking you to insert

the next media. Remove CD: 1 from the drive.

6. Insert CD: 2 into the drive. After you have done this, allow approximately ten

seconds for the CD to load, and press Enterto continue the installation.

The Ghost Pro progress screen continues to display the status of the file transfer.

7. If this is a CR 9.3 standard workstation installation, please proceed to step 9. If

this is a CR 9.3 design workstation installation, when the second CD transfer is

complete, a message appears asking you to insert the next media. Remove CD: 2

from the drive.


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8. Insert CD: 3 into the drive. After you have done this, allow approximately ten

seconds for the CD to load, and press ENTERto continue the installation.

The Ghost Pro progress screen continues to display the status of the file transfer.

9. When the transfer is complete, a message appears informing you that installation

is complete. Remove the CD from the drive and press CTRL+ALT+DELETEtorestart the workstation. The workstation begins to load Windows 2000 files after

restart. This procedure takes a few minutes. Please do not touch the keyboard or

interrupt this process.

Note: Ensure that the last CD is accessible, as it will be needed later during theworkstation configuration process.

10. If the workstation cannot determine the workstation name automatically, you will beprompted to enter it manually. At the Name Workstation screen, select the correct

client type for your workstation:

CRWfor non Express Pay branches

EPWfor Express Pay Branches

Note: If you are not prompted to enter the workstation name, proceed to Windows2000 Setupin the section below.

11.Enter the four-digit branch number for your particular branch (this value mayalready be populated).


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12.Click the appropriate radio button for your workstation type (Sfor Standardand

Dfor Design).

13.Click the Name Workstationbutton.

Note: When finished, the workstation will restart automatically.

14. The workstation is now ready for theWindows 2000 Setup.

Windows 2000 Setup

1. Press Ctrl-Alt-Deleteat the login prompt. Enter CoWorkerfor the

username, kinkosfor the password, and then click OK. A message may appear

stating the virus definitions are out of date. Close the message and continue.

Note: The kinkospassword is for the configuration of the workstation only. The

password will change to pelicanafter Revenue Capture is installed.

Important

You must login using the CoWorkeraccount prior to configuration. Using the

customer account will result in various error messages throughout the install. You

can find account logins and passwords at the end of this document.

2. If a Design Rental workstation detects a scanner, the screen calibration window

will appear. Adjust the colors accordingly, and then click OK.

Note: You will not be prompted for calibration if using an Epson 1660 or 1670

scanner.

3. Double click the clock on the taskbar in the lower right corner of the screen toset the Date/Time Properties. Ensure that the time is set accordingly.


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4. Click the Time Zonetab and ensure that the appropriate time zone is selected.

When finished, click Apply, and then click OK.

5. You are now finished configuring Windows 2000. Proceed to Chapter 3,Printer

Driver Installation and Configuration.


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CR Windows 9.3 Procedures Guide Chapter 3. Printer Driver Installation and Configuration


CHAPTER 3

Printer Driver Installation and

Configuration

This chapter:

Provides instructions on removing unused, pre-installed printers.

Provides instructions for installing additional printer drivers.

Provides instructions for configuring printer drivers.

Important

Do not attempt to print test pages for printers created in this chapter. Test pages can

be printed after the configuration of the workstation and Revenue Captureinstallation in Chapter 6.

Pre-installed Printer Removal

For your convenience, five of the most commonly used printers have been preinstalled

and configured with common settings. This section provides instructions for removing

pre-installed printers that may not be present in your branch.

Caution!

Do notdelete the Acrobat Distiller, Acrobat PDFWriterorKinkos File Prep

Toolprinters if they appear on the Design Rental workstation list. Doing so will

require a reinstall of the CR Windows 9.3 image.

1. Click the Startbutton, point to Settings, and then click Printers.

2. From the Printerswindow, find the printer(s) that do not exist in your branch.

3. Click the first printer once to highlight it, and then press the Deletekey.

4. At the confirmation prompt, click Yes. Repeat this step for all printers that youwish to remove.

5. From the Printerswindow, click File, and then click Server Properties.

6. Click the Driverstab.


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7. Highlight the name of the same printer that was deleted in step 2, and then click

Remove.

Note: To view the full driver name, click and hold the mouse button on the vertical

bar between the Nameand Environmentfields at the top of the Drivers

sheet, and then drag it to the right.

8. At the confirmation prompt, verify that the correct printer driver has been

selected, and then click Yes.

9. Repeat this step for each printer that was deleted during steps 1 - 4.

10.Click the Portstab.


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11.Highlight the name of the port that has the name of the printer that was deleted in

Step 3. It will have the name \\PRTEMUL\xxxxxx, where xxxxxxrepresents the

name of the printer, for example, XEROXN40. The ports for the printers you

deleted in step 3 do not have names in the Printercolumn of the Portssheet. Click

the Delete Portbutton.

Note: To view the full port name, click and hold the mouse button on the verticalbar between the Port and Description fields that appear at the top of the

Ports sheet, and then drag it to the right.

12.At the confirmation prompt, verify that the correct printer port has been selected,

and then click Yes.

13.Repeat this step for each printer that was deleted during steps 1 through 4.When finished, click Close.

Printer Driver Installation

Caution!

Do not attempt to print test pages for printers created in this chapter. Test pages can

be printed after the configuration of the workstation and Revenue Capture installation

in Chapter 6.

This section provides instructions for installing additional printer drivers on the

workstation. If there are no additional printers to be added, proceed toPrinter Driver

Configurationin the next section.

Note: Do not add printers or install drivers for the print device that will be used asthe receipt printer.


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1. Click the Startbutton, point to Programs, point to Administrative Tools, point

to System Tools,and then clickAdobePS Printer Setup Utility.

2. The Welcomedialog box appears, click Next.

3. The End User License Agreementdialog box appears. Click Accept.


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4. The Printer Connection Type dialog box appears. Ensure Network Printeris

selected and then click Next.

5. The Network Pathdialog box appears.

Type:\\PRTEMUL\YOUR PRINTERS NAME, where your printers name is

the name of the printer you are setting up, and then click Next.

Note: Do not select Browse, as you will not be able to view the printers on thenetwork.

Important

A list of all of supported printers and their names for your branch is included in

Appendix C of theBranch Server Procedures Guide. The printer name must be an

exact match of the name in that document and on the Branch Server. If the name

does not match, the workstation will be unable to print.

Caution: These entries must be in all capital letters.


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For example, if you are setting up a printer with the printer name of XEROXN40,

the Network Pathdialog box would appear as follows:

6. An Errordialog box displays a message stating that the network printer is notusing the Adobe driver. This does not indicate a problem. Ignore the error and

click Yes.

7. At the Select Printer Modelscreen, click the Browsebutton.


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8. At the Browse for Printerscreen, navigate to C:\Program

Files\Adobe\AdobePS\ppds. Double-click the manufacturers folder for the

printer you are installing, double-click the appropriate printer folder and select

the printer from the Printerswindow on the left. Click OK.

9. Verify that the printer appears in the printer list and is highlighted, then click

Next.

10. At the Printer Informationscreen, select the appropriate option if the printer is

your default printer, click Noto print a test page, and then click Next.

Important

Do notprint a test page at this time. This will be accomplished after the revenue

capture configuration in Chapter 6.


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11. At the Setup Informationscreen, click Install. Device files are installed.

12. The printer should not be configured at this time. Select Noand then click Next.

13.At the Setup Completescreen, uncheck the ReadMebox and click Finish.

14. Repeat steps 1- 13 for each printer.


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Printer Driver Configuration

After you have installed all of the printer drivers on the workstation, it is time to

configure them. Configuration consists of specifying PostScript and spooling options, as

well as device-specific options for the printers in your branch.

The pre-installed printers should also be checked for correct branch-specific driver

configuration at this time.

1. If the Printers window is not open, click the Startbutton, point to Settings, and

then click Printers.

2. Right-click the icon for the printer you want to configure, and click Properties

from the drop-down menu. The Properties window appears for the selected

printer.

3. Click the Device Settingstab.

4. Scroll down and ensure the Output Protocolis set to ASCII, set the options so

that Send CTRL-DBefore each Jobis set to No, SendCTRL-D After Each

Jobis set to No, and that Minimum Font Size to Download as Outlineis set to

1 pixel(s).

5. Scroll down and modify the specified options for the printer using the followingtable as a guide. For example, if the printer has a duplex tray, set Duplex

Moduleto Installed. You may also set paper sizes for each tray.


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Device Options

Device Feature Setting

Canon

Canon imageRUNNER 600 Finisher Finisher

ColorPASS-V80 Sorter with Stapler Installed

Hewlett Packard

HP 4V/4MV Lower Tray

VM Option

Installed

28 - 35 MB Total RAM

IBM

IBM Network 24 Duplex Unit

Total Memory

Installed

20 MB

Oce

Oce 9476 Second Roll Installed

Tektronix

Tektronix 550/560 Optional Lower Trays

Optional Network Card

Memory Configuration

Installed

Installed, EtherTalk,

NetWare, TCP/IP

40 MB

Tektronix 780

*Only change these settings if your

branch purchased these optional items.


Optional Trays

Optional Hard Drive

192 MB

Installed*

Installed*

Tektronix Phaser 790

(previously the Xerox Phaser 790)*Only change these settings if your


Optional Trays

Optional Hard Drive

Installed*

Installed*

Xerox

Xerox N17 Total Printer Memory 32 MB

Xerox N40 Duplex Module

Envelope Feeder

Total Printer Memory

Installed

Installed

40 MB

Xerox 265ST Tray 6 (High Capacity)

Finisher

Installed

Installed

Xerox 4025

*Only change these settings if your



Optional Trays

Hard Drive

64 MB

Installed*

Installed

6. Click Applyto apply the changes, then click OKto close the Propertiesdialog

box.

7. Right-click the icon for the printer and click Printing Preferencesfrom the

resulting menu.


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8. If the printer supports duplex or oversize printing click the Layouttab.

9. Ensure the Print on Both Sides (Duplex)option is set to None. If the printer

supports other page setup options, such as for oversize printers, specify the

appropriate options. Check with a team member to determine if the printer

supports oversize printing.

10. Click the Advancedbutton.

11. Set the True Type Fontoption to Download as Softfont. Set the TrueType

Font Downloadoption under Postscript Optionsto Outline, and then click

OKto close the Advanced Optionsdialog box.

12. Click OKto close the Printing Preferenceswindow.

13. Repeat the steps in this section for each printer, and then close all open windows.


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Setting the Default Printer as CoWorker

The following steps outline how to specify the default printer on the workstation. These

steps should only be performed after all of the printers are installed and configured.

1. Click Start, point to Settings, and then click Printers.

2. Right-click the printer you want to make the default printer, and then click Set as

Defaultin the resulting menu. In most cases this will be the Xerox N40 or other

monochrome printer.

3. Close the Printerswindow.

4. You are now finished with the printer driver installation and configuration.Proceed to Chapter 4,Additional Configuration.


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CR Windows 9.3 Procedures Guide Chapter 4. Additional Configuration


CHAPTER 4

Additional Configuration

In addition to the items previously configured, each workstation requires branch-specificconfiguration for various items. This chapter:

Provides instructions for configuring Adobe PageMaker.

Provides instructions for updating Kinkos File Prep Tool.

Important

All configuration steps must be done using the CoWorkeraccount. Using the

Customeraccount will result in errors during configuration.

Adobe PageMaker Configuration Design Only

Certain PageMaker printer settings must be updated after installing the CR Windows 9.3

bundle.

Updating the PageMaker Printer List

To configure PageMaker so only the printers that have been installed on the workstation

are available, perform the following steps:

Only perform these steps after all printers have been installed and configured on the

workstation.

1. Close PageMaker if it is running.

2. Click the Startmenu, point to Programs, point to Administrative Tools, point

to System Tools, and select Adobe PageMaker PPD Update.

3. The PageMaker printer list will be updated so only the printers installed on the

workstation are available in PageMaker.

Set the Default Printer in Adobe PageMaker

1. Click the Startbutton, and then click Adobe PageMaker 6.52.

Note


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Chapter 4. Additional Configuration CR Windows 9.3 Procedures Guide


2. From the File menu, click Document Setup.

3. In the Document Setup window, select a default printer from the Compose to

Printerdrop-down list.

4. Ensure that the margins are set to one (1) inch, Double-sidedis unchecked, and

the Targetoutput resolution is set to 600 dpi. When finished, click OKto close

the Document Setupwindow.

5. From the Filemenu, point to Printer Styles, and then click Define.

6. Click New.

7. Enter the name for the printer that you are specifying a style for, and then click

OK. Follow the same naming convention as used when you configured the

printer for Windows (Chapter 3, of this procedures guide for the appropriate

naming convention). For example: XEROXN40.


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CR Windows 9.3 Procedures Guide Chapter 4. Additional Configuration


8. Highlight the entry you just created, and then click Edit.

9. Select the appropriate printer and PPD from the Printerand PPDdrop-downmenus, and then click Options.

10. Set the Send image datadrop-down menu to Normal, and then click the

Featuresbutton.

11.Specify all appropriate printer options for the device such as Duplex, Media

Type, Quality, etc. If you are unsure, leave the settings at Printer's Default.

12.Repeat steps 6 through 11 for each printer. When finished, close PageMaker.


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Chapter 4. Additional Configuration CR Windows 9.3 Procedures Guide


Important

When customers print from PageMaker, they should click Printer Stylesfrom the File

menu, and select the appropriate printer, instead of selecting Printfrom the Filemenu.

This allows them to use the features of the printer setup in the styles.

Update Kinkos File Prep Tool

Follow the steps outlined below to update KFP.

1. From the Startmenu, navigate to Programs, and then selectKinko's File Prep

Tool.

2. KFPwill open and automatically check for updates.

3. Click the box next to Check automatically in the future and don't ask meagain, and then click Yes. The Marimbaupdate window will display and the

update will occur.

4. To confirm that version 2.00 of KFP is installed, from the menu bar, select Help,

and then click About.

5. Click Closeto close KFP.


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CR Windows 9.3 Procedures Guide Chapter 5. Scanner Configuration


CHAPTER 5

Scanner ConfigurationDesign Rental Only

The CR Windows 9.3 Design bundle provides configuration options for the Epson 636,

1200, 1640, and 1660 model scanners, as well as the HP ScanJet 6100C scanner. Follow

the appropriate set of instructions that pertain to your scanner.

Important

The sections outlined below are to be performed on Design Rental workstations only.

If you are not configuring a Design Rental workstation, proceed to TrackNet and

TrackNet Lite Configurationin Chapter 6.

Epson 636, 1200, 1640, 1660, and 1670 Models

The following procedures describe how to configure the Epson 636, 1200, 1640, 1660,

and 1670 scanners for use with the CR Windows 9.3 bundle.

Epson Scanner - Caere Configuration

1. Click the Startbutton, point to Settings, click Control Panel, and then double-

click Caere Scan Manager 5.0.


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Chapter 5. Scanner Configuration CR Windows 9.3 Procedures Guide


2. Double-click Add Scanner.

3. Click Epsonin the Manufacturers window, click Other Epson TWAIN

Scannerin the Scanners window, and then click Next.

4. Enter the name of scanner that you are configuring (Epson 636, Epson 1200,

Epson 1640, Epson 1660, or Epson 1670) in the Scanner namefield, ensure Yes

is checked, and then click Next.


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5. Click Finish.

6. Close the Caere Scan Manager Window.

Epson Scanner - Windows Configuration

1. Double-click Scanners and Cameras.


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2. At the Scanners and Cameras Propertieswindow, ensure that the correct

scanner you are installing is selected, and then click the Propertiesbutton.

3. At the Epson Perfection xxxx Properties(where xxxx represents your scanner

model) window, click the Utilitytab, and then select the Select as default

scannercheckbox. If the window doesnt have a Utilitytab, skip to the next

step.


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4. For Epson 1640, 1660, and 1670 scanners only, click the Eventstab, and then

select the Disable device eventscheckbox.

5. Click Apply, click OKto close the Eventswindow, and then click OKto close

the Propertieswindow.

6. Close the Control Panelwindow.

HP Scanner Installation and Configuration

1. Click the Startbutton, point to Settings, click Control Panel, and then double-

click Caere Scan Manager 5.0.


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2. Double-click Add Scanner.

3. Select HPfrom the Manufacturersframe, select Other HP TWAIN Scanner

from the Scannersframe, and then click Next.

4. Enter the name of the scanner that you are configuring (i.e. HP ScanJet 6100C)

in the Scanner Namefield. Ensure Yesis checked, and then click Next.


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5. Click Finish.

6. Close the Caere Scan Managerand Control Panelwindows.


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CR Windows 9.3 Procedures Guide . Scanner Configuration



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CR Windows 9.3 Procedures Guide Chapter 6. TrackNet Configuration


CHAPTER 6

TrackNet Configuration

This chapter provides instructions for configuring TrackNet on ExpressPay andComputer Rental workstations, to track prints and log computer use.

Important

Before continuing with the procedures in this section, you must first apply the CR

Windows Security Updates. See the Apply Security Updates section of this chapter

for instructions.

The correct configuration of the TrackNet client is extremely vital to the operation of

the workstation. Any user errors encountered during the configuration process will

result in a reinstall of the workstation. Before beginning, note the Branch Server IP

address and verify its accuracy. You will need this IP address during the

configuration. Refer to Appendix E for instructions on obtaining the IP address.

Note: After a reinstall of the CR Win 9.3 image, it is important to check theTechSupport Online Web site on the Technology Portal of the company

Intranet for updates to TrackNet.

TrackNet Client Installation

1. Click the Startmenu, Programs, Administrative Tools, System Tools,

TrackNet Client Installation.

2. The ENTRAC splash screen appears. Click Next.


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Chapter 6. TrackNet Configuration CR Windows 9.3 Procedures Guide


2. At the Welcome screen, click Next.

3. At the Version Notes screen, click Next.

4. At the Installation screen, click Next.


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1. At the Server IPscreen, enter the IP addressfor the server in your branch.

Click OK once the address has been entered.

Important

Double-check the Branch Server IP Addressbefore clicking OK. If the Branch

Server IP Address is entered incorrectly the revenue tracking software will notinstall and a complete reinstall of the workstation will be necessary.

6. At the Port Number screen, click OK. When finished, proceed to step 13.

Note: Do not change it the Port Numberfield.

7. At the Finished screen, click Close.


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Important

You must now ensure that TrackNethas been configured accurately. Follow the

steps listed below to verify the revenue capture configuration. If neither of the

screens shown in step 15 appear, contact Kinkos TechSupport at: 1-800-

KINKOS4 for assistance.

8. Restart the computer.

Note: After a reboot, a Please wait message appears. This process may take a fewmoments.

Important

Do not touch the keyboard while the above message is displayed.

9. If TrackNet is configured properly, the following windows should appear on

screen. If you do not immediately see them, they may appear behind the window

shown on the previous step.

or

Click this TrackNet icon.


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10.Close the TrackNet window and remove the CD from the CD-ROM drive. If no

error messages appear, click Start, click Shutdown, select Restart, and then

click OK to restart the workstation. The computer will complete the installation

and restart one more time.

11.Proceed to the Verify TrackNet Lite and Update KDAsection.

Possible TrackNet and TrackNet Lite Configuration Errors

The following information contains possible error messages and their solutions. If further

assistance is needed, in resolving configuration issues, contact Kinkos TechSupport at:

1-800-KINKOS4.

RenameUtility Application Error

If a RenameUtility.exe - Application Errormessage appears, click OK to clear the

message and reboot the computer. This error is a normal occurrence, and will be resolved

after the workstation is restarted.

Database Error

If there is a configuration problem, the following Database Error message will appear.

The most common cause for this error is that the workstation has not been added to theserver. Figure 4 shows an example of what the EP Server window looks like when this

error occurs.

Double-click the EP Servericon next to the clock on branch server desktop to open the

EP Serverwindow. If the workstation needs to be added to the server, please follow the

procedures in Chapter 5 of theBranch Server Procedures Guide(Ensure that the correct

workstation name is added to the server for the specific workstation that you received the

database error on). After the workstation has been added to the EP server utility, click


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the Manual Checkfor Updatesbutton in the EP Serverwindow. When finished, repeat

step 10 of this section to restart the workstation. The error should cease after the

workstation is restarted, providing that the workstation name was added correctly (the

name on the workstation matches the name entered on the server) to the branch server.

Figure 4- EP Server window

Verify TrackNet Lite and Update KDA

Follow the steps outlined below to verify the TrackNet Lite setup.

1. After the workstation reboots, you will be prompted with a login screen. Enter

the Username and Password information shown below, and then click OK.

Username: Customer

Password: Enter the current daily password for your branch (obtained from theBOC).

2. At the Welcome screen, click I Agree.

3. The Kinkos Desktop Application (KDA) will automatically begin to update inthe background. This process can take from 5 - 10 minutes to complete. No user

interaction is required during this process. When finished updating, the Kinkos

Desktop Application will be displayed, replacing the normal blue Kinkos

background wallpaper.


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Note: Please do not proceed to the next step until the Kinkos Desktop Applicationappears. This will be the only time that KDA will perform this initial update.

4. From the Startmenu, navigate to Internet Services, and then click Netscape

Navigator 4.77.

5. Wait for Netscapeto finish loading, then send a test page to the default printeras well as any color printer in your branch.

6. Select Accept Charges and Print from the Accept Print Job window.

7. Verify that the test pages have printed, and then close Netscape Navigator.

8. Log off the workstation by selecting Logofffrom the Session Information

window. Select Yesat the Confirm Logoffscreen.

9. Reboot the computer.

10.Check the invoice to verify that the TrackNet Lite pricing is accurate.

11.TrackNet Lite is now configured. You may now proceed to Chapter 7,Backingup the Workstation.


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CR Windows 9.3 Procedures Guide Chapter 7. Backing up the Workstation


CHAPTER 7

Backing up the Workstation

After configuring the CR Windows 9.3 workstation, it is vital that you perform a backupof the workstation.

Note: You must be logged in as CoWorkerto perform workstation backups.

Before backing up the workstation, it is important to verify that the workstation is

completely configured. The following items should be verified before backing up the

workstation:

TrackNet printer pricing and tax rate is correct.

Printer properties are correctly configured. See Printer Driver Installation andConfigurationin Chapter 3.

Norton AntiVirus definitions are updated See Update Norton AntiVirusDefinitions on page 61.

Scanners are installed and configured See Scanner Configurationin Chapter 5.

All items listed in the Tips and Solutions document that are applicable to thetarget workstation have been updated or configured.

Check the taskbar next to the Startbutton to ensure that no other Windows

applications are running. The Session Informationwindow will still be active;

it cannot be closed.

After verifying that all of the items in the previous list have been correctly configured,

the backup can be performed. To back up the workstation:

1. Point to Start, point to Programs, point to Administrative Tools, point to

System Toolsand select System Configuration Backup Utility.


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CR Windows 9.3 Procedures Guide Chapter 7. Backing up the Workstation


2. At the Configuration Backupscreen, click Backup.

3. Insert CR 9.3 CD#1 in the CD-ROM and Click OK.

4. The workstation will now shutdown and restart.

Note: The Express Pay team member card will eject.

5. The Ghost screen appears. This process will take 15-20 minutes, depending on

machine type.

6. When the Ghost process is complete, remove the CR 9.3 CD#1 from the CD-

ROM and restart the PC by pressing CTRL+ATL+DEL.

Important

Configuration of the CR Windows 9.3 bundle isNOTcomplete until the security

measures described in Chapter 8 are taken.


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CR Windows 9.3 Procedures Guide Chapter 8. Security Procedures


CHAPTER 8

Security Procedures

Once you have finished re-imaging and backing up the CRW workstation, you will needto disable the CR-ROM drive in the boot sequence and physically lock down the

workstation to comply with Kinkos security procedures for CRW workstations.

Disable the CD-ROM Drive in the Boot Sequence

Note: If this is a new workstation that you are configuring for the first time, you must

create a BIOS Setup password in addition to disabling the CD-ROM drive in

the boot sequence. See Appendix C, Setting BIOS Security for detailed

instructions.

This procedure ensures that only the hard drive (C:\ drive) can be used to boot the CRW

workstation and enables BIOS security.

To disable the CD-ROM Drive in the Boot Sequence:

1. Login as coworker.

2. Select Start> Shut Downthen select Restartfrom the drop-down list and click

OK. The workstation will shut down and restart.

3. Press F2immediately after the system restarts (at the Dell Screen) to enter BIOS

Setup.

If you wait too long and the Microsoft Windows logo appears, continue to wait until

you see the Windows desktop, then shut down the computer and restart it again.

4. Enter the BIOS Setup Password.

5. When the BIOS Setup screen appears, use the ARROWkeys to highlight the Boot

Sequenceoption and press ENTER.

The Boot Sequencepopup menu appears with a list of devices.

6.

Use theARROW

keys to highlight the Hard-Disk Drive C:option on the BootSequencemenu.

7. Press the ARROWkeysto move Hard-Disk Drive C: to the top position ('1) in the

Boot Sequencelist.

8. Use theARROW keys to select Diskette Drive and press SPACEBARto disable the

diskette drive and remove the check mark.


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Chapter 8. Security Procedures CR Windows 9.3 Procedures Guide


9. Use theARROWkeys to select All Other Devices/Drives and press SPACEBARto

disable the devices and remove the check mark.

GX260 models have 3 devices/drives to disable, GX150x models

have 2 devices/drives to disable and the GX110 model has one.

10. Ensure that only Hard-Disk Drive C: is enabled and has a check mark.

11. Press ENTERto return to the main BIOS Setup screen.

12. Press ESCto exit the BIOSmenu.

13. Select Save Changes and Exitto exit Setup and save your changes.

14. Restart the workstation.

Inspect the Workstation and Computer RentalArea for Unauthorized Devices

In this step, you will inspect each workstation and the surrounding area for unauthorized

devicesin particular, hardware key loggers and wireless access points (WAPs).

A hardware key logger is a device that captures keystrokes en route from the keyboard to

the PC. Some of them appear as an inconspicuous cable running from the keyboard to the

PC.

The following figures show two common types of hardware key loggers and their

approximate size.

If you find a hardware key logger attached to a CRW workstation:

Shut down the workstation and take it out of service immediately.

Note


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Contact Kinkos TechSupport at 1-800-KINKOS4.

Leave the device as you found it.

Here is how a hardware key logger might look if attached to a Kinkos Computer Rental

workstation.

Wireless access points are devices that allow wireless laptops to create unauthorized

network connections. The following illustrations show typical examples of wireless

access point devices.


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If you find a WAP device:

Contact Kinkos TechSupport at 1-800-KINKOS4 immediately.

Leave the device as you found it.

Physically Lock the Workstation

As part of the security standards Kinkos has established for equipment at all Kinkos

branch locations, all computer equipment (CPUs, printers, monitors, zip drives, and

scanners located in publicly accessible areas) must be secured with the appropriate

lockdown device.

Approved lockdown devices can be found and ordered using the Enterprise Purchasing

System (EPS). Approved lockdown devices for Windows Computer Rental workstations,

include the following:

Noble NG-SMT-3 Dell Mini-Tower Chassis LOCKCOMPLETE Kit(EPS# SPB68481)

Noble NG-EK-2 Expansion Kit Anchor Unit with 2 plates, adhesive(EPS# 392020)

To install the Noble NG-SMT-3 Dell Mini-Tower Chassis lock kit:

1. Make sure the lock is not locked (the cylinder button should be exposed).

2. Channel the keyboard and mouse cables through the peripheral security trap in the

lock.

3. For the full kit: Loop the security cable around a stationary piece of furniture toanchor the computer. Then, place the other end of the cable into the appropriate slot

on the lock.

4. Holding the lock with the cylinder facing away from the computer, place the lock onthe back, left corner of the computer. The lock will easily slide down to fit over the

Dell Security Tabs on the computer.


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5. Push in the lock cylinder button. The computer and its components are now secure.

To install the Noble NG-EK-2 Anchor Unit:

1. Before adhering anchoring unit to machine, select a smooth, flat surface area andmake sure that surface is free of dust or moisture.

2. Spread adhesive evenly over the rubber pad located under the anchoring unit.

3. Press anchoring unit firmly against machine for 30 seconds or until adhesive holds.

4. Repeat steps 1-3 for additional anchoring unit.


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CR Windows 9.3 Procedures Guide Chapter 9. System Maintenance


CHAPTER 9

System Maintenance

This chapter provides information on maintaining the CR Windows hardware andsoftware. Follow these guidelines to improve system performance and significantly

reduce the risk of system failure or data loss.

This chapter:

Provides instructions for restoring the workstation from a previously createdbackup.

Provides information about system utilities.

Backing Up the WorkstationBefore backing up the workstation, it is important to verify that the workstation is

completely configured. Please refer toBacking up the Workstation in Chapter 7 for

Workstation backup procedures.

Restoring the Workstation

After a backup has been completed, the restoration process may be performed.

Follow the steps outlined below to restore the workstation.

1. Insert CD: 1 of the CR 9.3 image CD set depending on which type of

workstation you have installed and restart the workstation.

2. A splash screen appears. Press any key to continue.

3. A window appears notifying the team member that this application will install

the CR 9.3 image to the workstation. Press 1to perform a system restoration.

Note: Option 2 will erase the current image on the hard drive and remove allexisting data.

4. Press Y at the warning prompt to continue. A Ghost Pro progress screen appears.


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Chapter 9. System Maintenance CR Windows 9.3 Procedures Guide


5. When the transfer is complete, a message appears informing you that installationis complete. Remove the CD from the drive and press CTRL+ALT+DELETEto

restart the workstation.

6. The workstation is now ready for customer use.

Other Maintenance

Note: You must be logged into the CoWorkeraccount to perform thesemaintenance procedures.

Defragmenting Your Hard Drive

Running Norton Speed Disk will improve your systems performance and increase the

life span of your hard drive. This utility optimizes your hard disk by defragmenting files

and rearranging them for faster access.

To run Speed Disk, follow the steps listed below:

1. Click the Startmenu, point to Programs, point to Utilities, point to Norton

Utilitiesand click Speed Disk 2001.


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2. At the Optimization Mapscreen, select the C:drive, and then click the Start

Optimizingbutton.

3. Speed Disk will analyze and optimize the workstation. This process may take upto 20 minutes to complete.

4. Repeat steps 2-3 for the D:drive.

5. When Speed Diskis finished, click the Xin the upper right hand corner to closethe application.


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About Disk Doctor

Norton Disk Doctor checks the general health of your hard drive and file system. Disk

Doctor repairs any damage to files caused by unexpected shutdowns or power failures. It

also checks the integrity of the physical hard drive, alerting the operating system to any

damage.

To run Disk Doctor, follow the steps outlined below:

1. Click the Startmenu, navigate to Programs/Utilities/Norton

Utilitiesand then click Norton Disk Doctor 2001.

2. Click OKat the warning message.

Note: Norton Disk Doctor is attempting to access the Zip drive, which is empty.No user intervention is required, as this is a normal activity.

3. Click the box next to Fix errorsto add a check mark.

4. Place a check mark next to all drives that you would like diagnosed.

Note: Drives C, D, E, and F are selected by default. These selections should be leftas-is.

5. Click the Diagnosebutton.


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6. If prompted, click Yesat the Testing Drive C:warning dialog screen.

7. Click OKat the Test Resultsscreen.

8. Click Closeat the Norton Disk Doctormain window.

9. If drive C: was included in the scan, the workstation must be restarted. Click

Start, click Shutdown, select Restart, and then click OKto restart the

workstation.

Update Norton AntiVirus Definitions

The CR Windows 9.3 bundle installs the Norton AntiVirus utility to keep the hard drive

and files virus-free. The virus definitions are automatically updated during system

configuration at the first login for the CoWorker account. The virus definitions are also

set to automatically update daily during off-peak usage times.

The following instructions show how to update the virus definitions. This procedure

does not normally need to be performed unless the CoWorker feels it is necessary or is

otherwise instructed to do so by Kinko's TechSupport.

1. Click the Startbutton, point to Programs, point to Utilities, point to NortonAntiVirus, and then click Norton AntiVirus 7.5.

2. Click LiveUpdate.


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3. The Welcomescreen appears. Click Next.

4. Click Nextto begin the download. Wait while Norton LiveUpdatedownloads

the most current virus signatures from their Web site on the Internet.

5. Click Finish.


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6. Click Exitto close Norton AntiVirus. If LiveUpdate fails, contact Kinkos

TechSupport at: 1-800-KINKOS4. Do not proceed if the update is not

completed.

Scanning for VirusesComputer viruses can be very destructive and have the potential to seriously impair your

computer. Norton AntiVirus scans your computer for known viruses and removes any

that are found. To make sure that Norton AntiVirus detects all currently known viruses,

make sure that your Virus Definitions are up-to-date. Virus Definitions should be

updated at least once per month. See Update Norton AntiVirus Definitions on page 61

for information on updating virus signatures.

Norton Program Scheduler will update Norton AntiVirus definitions every day within

120 minutes of 3:00 a.m. local time. This scheduled event will run automatically without

any notification or user intervention. To run this event manually, follow the steps listed

below:

1. Click the Startmenu, point to Programs, point to Utilities, point to Norton

AntiVirusand click Norton AntiVirus 7.5.

2. From the left frame, select Scan Computer. Ensure that the C:and D:drives are

selected, then click Scan.


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3. A window appears displaying progress of the scan. When the scan is complete, click

the Xin the upper right corner of the screen.

Note: This may take several minutes.

Manually Updating AntiVirus Definitions

If for some reason the LiveUpdate steps explained on page 61 do not allow you to

automatically download the latest virus definitions, the following steps explain how to

manually update virus definitions.

1. Click the Startbutton, point to Internet Services, and then click Netscape

Navigator 4.77.

2. Go to the following URL: www.symantec.com/avcenter/download.html .


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3. Select Download Virus Definition Updates linkfrom the box in the middle of

the page.

4. Select the appropriate download settings and click Download Updates:

Language English, US

Product Norton AntiVirus for Windows 2000

5. Select the appropriate NAV link for Windows 2000.

6. To download, specify the Desktopas the Savelocation.


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7. Double-click the update file that is now on your desktop to run the update.

8. Click Yeson the SARC Intelligent Updaterwindow.

9. A status bar appears to display the status of the update. When the update is

complete a message appears telling you that files have been updated. Click OK.

The update is complete.

10. Delete the update file located on the desktop.

Removing Customer Files and Fonts

Part of maintaining a secure and optimum workstation includes keeping the workstationfree of customer files and fonts. Once a customer has finished using the workstation, it is

ideal that the customers files and/or fonts be removed from the workstation.

CR Win 9.3 incorporates an automatic file cleanup so that the team member is not

required to manually run a utility to remove files. The CFMT utility is set to run during

logon and logoff for the Customeruser account only. The files and folders in the D:\My

Documentsfolder (Customer Storage) are deleted after eight hours from the last

modified time. All other files and folders that are specified in the utility are set to be

deleted each time the utility is run (for example, AOL download directory). Due to the

nature of the use of profiles in CFMT, it cannot be run manually in the CoWorker user

profile.

To manually remove customer fonts, click the Startmenu, point to Programs, point to

Administrative Tools, point to System Toolsand select Remove Customer Fonts.


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CR Windows 9.3 Procedures Guide Chapter 10. Technical Support


CHAPTER 10

Technical Support

This chapter:

Provides instructions for contacting Kinkos TechSupport.

Provides instructions for obtaining supplies.

Provides service and maintenance information.

Provides information about training resources.

Contacting Kinkos TechSupport

Technical support for CR Windows 9.3 is provided by Kinkos TechSupport. Before

contacting TechSupport, review all available documentation to determine if a solution

exists to the issue you are experiencing.

As more solutions are documented, an updated stand-alone Tips and Solutions document

will be posted to the Technology Portal of the company Intranet. Please check this site

to ensure you have the latest solutions for CR Windows 9.3.

If the documentation does not help to resolve your situation, try to obtain the following

information before contacting Kinkos TechSupport:

The workstation model on which CR Windows 9.3 is installed.

The workstation bundle version installed, if applicable.

The exact error message generated, if any.

The version of the software application generating the error message.

Any thoughts you have for what might have caused the error to happen.

If possible, the error should be repeatable for the technician.

Kinkos TechSupport is available 24 hours a day, 7 days a week and is staffed bytechnical specialists. These technical specialists answer questions, resolve software

problems, and dispatch service technicians for most hardware problems you may

encounter.

Kinkos TechSupport telephone number is: 1-800-KINKOS4 (546-5674).


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Chapter 10. Technical Support CR Windows 9.3 Procedures Guide


Supplies

The following information is provided to help you order supplies, and keep the systems

in your branch running 24 hours a day, 7 days a week.

Printer Cartridges

To obtain replacement printer cartridges, contact CompuCom, Van Nuys California. The

telephone number is: 1-818-779-2525. Ask for Amy Wilke.

Other Supplies

To obtain other supplies for the branch, consult the Kinkos Corporate Office Purchasing

Binder.

Replacement CDs

If your CR Windows 9.3 bundle package is defective, incomplete, or material

required to keep the system functional has been lost or damaged, contact Kinko's

TechSupport at 1-800-KINKOS4 for replacement CDs.

If you need additional copies of CR Windows 9.3, they can be ordered through the

Enterprise Purchasing System (EPS). The CD SKUs are as follows:

#391166 CR 9.3 Standard Workstation 2 CD Set

#391167 CR 9.3 Design Workstation 3 CD Set

Service and Maintenance

Service contracts should be purchased at the same time you place your equipment order.

Please contact Kinkos TechSupport with any questions on equipment service or

maintenance.

CD Care and Maintenance

Many people consider CDs to be virtually indestructible. It is true that they are robust

compared to floppy and Zip disks. However, CDs can get damaged if they are stored,

handled, or used improperly. It only takes one small scratch to make a CD unusable. By

following these suggestions, you can avoid purchasing replacement CDs.


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Only handle a CD by the edges. Never touch the data side (the side without alabel on it). A single fingerprint can cause an error when the CD is being read.

After using a CD, always return it immediately to the case. Never leave the CDout in the open. Not only does this leave the CD vulnerable to damage, it will

collect dust that can get into the drive the next time the CD is used. This dust

May result in drive errors.

Never leave a CD in direct sunlight or in areas subject to high ambienttemperatures. The heat can warp the CD, causing it to be unreadable.

Cleaning CDs

Use the following procedure to clean a CD in the event that it becomes dirty.

1. Wipe the CD off with a soft, dry cloth. Lightly move the cloth from the center to

the edge in a straight line. Never use a circular motion.

2. If that does not remove the dirt, put a couple of drops of ethyl alcohol on the

cloth and try again. Remember to move the cloth from the center to the edge in a

straight line.

By following these simple instructions, your CDs should last a long time. If you are

having problems using a Kinkos CD, please call Kinkos TechSupport at 1-800-

KINKOS4 (546-5674).

Training ResourcesWisdomLink, available through Kinkos training Web site at: www.kinkosbocp.com

provides training materials for all of the Microsoft Office 2000 applications, as well as

others, through LearnItOnline.

Training is also available on www.kinkosbocp.comfor the Windows 2000 OS.


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CR Windows 9.3 Procedures Guide Appendix A. Installation Checklist


APPENDIX A

Installation Checklist

This Installation Checklist is designed to expedite repeated installations of the CRWindows 9.3 bundle. It should be used on