kineo pacific - a decade of experience

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1 A Decade of Experience

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A Decade of Experience

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2015 marks a decade since Kineo was founded. Ahead of the launch of the 2015 Learning Insights Report, we asked the Kineo Pacific team to reflect on the past 10 years…

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Darren CutajarManager, eLearning solutions (AU)

Steve GrocottDirector (AU)

Dave WallaceDigital TeamLead (NZ)

Kate CaseyLead InstructionalDesigner (AU)

Katy MorrissSolutions Consultant (AU)

Tina GriffinManager, eLearning solutions (NZ)

Introducing the Panel

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What happened in the last ten years you didn’t see coming?Or, did anything happen you didn’t expect?

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Katy: ‘There are still too many organisations using eLearning to reduce the cost of their compliance training – and not to improve the learners’ capability’.

Darren: ‘I thought facilitated learning would be replaced by eLearning, not entirely but maybe 80/20, where I see it today it probably sits at 60/40’.

 

Within eLearning

Social Learning

Katy:

‘I thought social learning would be more mature in the Asia Pacific market than what it is.’  

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Tina:

‘Seems it’s way harder than we expected...’

Steve:

‘There was so much promise of a Dynamic Learning Experience.’

 

Adaptive Learning:

Darren:

‘I anticipated that we would move more into gamification and virtual reality 3D elements.’

 

Virtual Reality/Google Glasses

Tina:

‘Google Glasses/ HoloLens / Responsive Virtual Reality - brilliant idea, very complicated.’  

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Kate:

‘MOOCs, and the power of some MOOC elements like coaching circles and peer-to-peer mentoring. In addition, the popularity of online libraries of content e.g. Lynda.com.’

Katy: ‘I would’ve expected to see more MOOC’s as part of the corporate blend.’

MOOCs, Online Library

Technology

Dave: ‘I didn’t anticipate JavaScript on the server, handling back end architecture, catching on as fast as it has. It’s great to see the Adapt project harnessing this power, bringing this technology into the eLearning industry’.

Katy: ‘The death of flash.’

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How have learners’ expectations changed over the last ten years?

Tina

‘There is an expectation of high media solutions – the standard is TV, internet, games, lots of ‘wizz-bang’ and gratuitous prettiness, which all requires a huge budget’.

Kate:

‘Learners expect strong visual design’.

Visual Design

Relevant Information on-demand

Darren: ‘I have found that Gen Y are wanting to find information themselves rather than being given the information, they will use social media forum, blogs and WIKIs to find what they are looking for. They would prefer to listen to their peers and look at tried methods and experiences than read the information from a book’..

Katy: ‘Learners have a higher expectation that the content will be relevant to them in their role’.

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What do you believe has been the most impactful technological innovation in eLearning over the last ten years?

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Open Source & LMS

Steve: ‘Open Source. The expectation that solutions can be customised rather than being stuck with a specific feature set of a proprietary platform or products’.

Tina: ‘LMS’s like Totara have had a big impact – just that ability to deliver anything to anyone – in any order – and track it all. Especially around blended learning, it’s been a game changer.’

Dave: ‘The Learning Records Store could turn out to be one of the big ones.’  

Mobile Learning

Tina: ‘Devices: Basically the iPhone changed the world very significantly when we realised we could do so many things on one device that sat in your pocket. I didn’t anticipate people being able to learn on their mobile.’

Darren: ‘Devices and WiFi have allowed learners to have access to learning anywhere at any time.’

 

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How much has the blend of learning changed for you and how do you see it changing in the future?

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Tina: • ‘People like Charles Jennings brought 70/20/10 to the mainstream and over the last 5 years learning has really

shifted to blended.’

• ‘A key change in blends is that we’ve figured out what to do with the 70 – i.e. we can now track it thanks to the LMS.’

• ‘New Zealand has really embraced blended learning.’

Katy: • ‘The organisations that truly care about learning and performance will continue to blend their delivery options.’

• ‘The responsibility for the learners development will move back to the line manager and there will be more capability development for managers so they can support/mentor their learners and to also create/curate content that is specific to their business unit.’

• ‘Social learning (peer to peer) will be the glue and tools like self-taken videos/selfies will speed up the creation and sharing the content.’

 

70:20:10

 

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Darren: ‘70/20/10 is a critical part of the training model.Flipped class room also has a place, what we need to focus on is how do we get the best out of our learners and tweaking our methods to ensure we are hitting the mark.’

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70:20:10

 

Katy: ‘The L&D function will become responsible for making sure all the tools are in place to learn, and that employees know how to use them effectively.’

Kate: ‘The 70:20:10 model has had a significant impact on how we view learning. I think performance support will become more and more of a focus.’

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What do you think is the ‘elephant in the room’? What’s the greatest challenge over the next/last ten years no one wants to acknowledge?

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Kate: ‘We’re currently a little stuck in terms of how to deliver great learning (adaptive, responsive, collaborative, networked) to limited budgets.

Are we really embracing the opportunities we have to do things differently? Or just doing the same old, same old…’

Katy: ‘Porting client & user expectations of “awesome, flash content” fully to mobile, the reality is that alternative methods of creating bespoke, hot stuff animation now sits in the realm of either a) video, or b) questionably supported front-end libraries & features.’

Tina: ‘L&D might need to let go – move away from the structured and controlled LMS environment and embrace a more extended social environment.’

 

The elephant in the room

 

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Tina: ‘When will the ‘module’ die? Feels like it’s really not reinvented itself that much (sure looks prettier, runs a bit smarter, does some fun things) – but its still a module!’

Katy: ‘What is making a difference? How do we know?!’

Darren: ‘L&D and facilitation, where will this be in the next ten years? If we look at what has occurred in the last ten years, we have seen a reduction in facilitated workshops and an increase in digital learning/eLearning.  We see this occurring in business and in schools, this is happening because there is a need to be more efficient and streamlined, our capacity to socialise, communicate and learn has become way too easy.’

 

The elephant in the room

 

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To what extent has ROI been measured in the past and, looking ahead, how do you see this changing?

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Tina: ‘I think that good design that is aligned to strategy and organisational priorities, and has a good business case, should never fail. World is getting leaner – we need to think smarter. ROI takes a long time – and actually we need to act in a more nimble way to adapt to the changing world.’

 

ROI – how do you see this being measured?

Steve: ‘Use xAPI to connect data from systems that track impact. xAPI is a game changer – we just need to show how it can work!’

Darren:: ‘Some measures to consider are:• Time to competency• What benefits have been achieved• What value does this training provide the learner• How engaged are staff• Is training timely• How does training meet our long term goals’

2020

To find out more about the latest trends in eLearning, register to receive the 2015 L&D Insights Report

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